Stki Summit08 Infra V7

Trends in the Israeli Infrastructure Market Pini Cohen EVP & Senior Analyst Architecture & Infrastructure Strategies [email_address] V7.pptx

Who says STKI’s predictions are not accurate ?
Last year STKI theme was : “Innovate to Survive ”
And indeed, a year later, Israel’s hottest trend is “ Surviving ”

Agenda 1 2 Overview – projects in 2007 2008 General Trends 3
Technology domain research:
Technology radar
Local and global trends
Staffing ratios
Selected integrators
Vendor ratings
Selected installations

About STKI ratings (vendor and integrators) This subjective chart is the result of our objective research
Israeli vendors rating – state of the current market focused on the enterprise market (not SMB). This is not technology rating.
X – Market penetration (sales + installed base+ clients perspective )
Y – is X plus localization, support, development center, number and kind of integrators, etc.
Represents the current Israeli market and not necessarily what we recommend to our clients
Service as ranked by users . We asked users – “which SI do you recommend in this category” and count the result.

2007-2008 Projects Radar In Israel Interest using Implementing Linux Storage Growth SOA EAI VMWARE Virtual Server MF Growth SBC Backup to disk Blades BCP DRP Update Migration from Netware Yellow = not trivial projects ISCSI Exchange 2007 Vista Agile SW Development Office 2007 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

2007 Major Projects in Israel
Server virtualization (including Linux )
Blades (many times as infrastructure for virtualization)
Migration to Linux
Exchange 2007
SOAESB infrastructure
Per usage model in MF environment
Sophisticated Unix Virtualization
Storage Continuous Growth

2007 Project Disappointments in Israel
Vista adoption
SOA implementation is harderslower than expected
Issues with Backup to disk project
Desktop streaming (copy between containers)
Some ISV’s requested extra money for SBC preparation
CMDB is too complicated

2008 Planned Projects in Israel
Exchange 2007
Desktop Streaming
Backup to disk / VTL since backup windows is too long…
Vista evaluation (and migration)
Heterogeneous storage replication (Cachia, Topio, etc.)
Desktop Images project (BDD (
Backup of laptops
CMDB
SOA enhancement – BPM

SW contract is per CPU or per Core ?!
Migration from 32 bit to 64 is “a different SW” ?
Users block usage of cores !
Users should put the term “payment is per CPU” when possible
STKI RT 3 rd of April
General Trends (not related to specific technology domain) Source: http://www-306.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

The merge of Malam Team and Netcom forms a giant group in the Israel infrastructure arena (important for all infrastructure categories)
IT Procurement Managers : “ Understandings ” are so bad for you!
ROI numbers are generally not suitable for Israel
General Trends (not related to specific technology domain) Example of ROI white paper: Global insurance provider moved data from a legacy application to a data warehouse .... An in-house project team did all the work; the fully loaded cost of $95 per hour is typical for the area. All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

The model and its parts

The Infrastructure Manager Radar Interest using Implementing VTL DeDuplication CDP Different storage tiers Email Archiving File Archiving - HSM DBMS on NAS Laptop Backup SATA Object Storage Basic Snapshots Snapshots for Exchange, DBMS , etc. Solid state Drives All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Flash Solid State Drives for Tier “0” Requirements
30x IOPS improvement
10x faster response time
38% less power per drive
No moving parts for high reliability
73GB & 146GB Drives
Unprecedented Application Performance Characteristics Flash Drives Source: EMC with STKI modification All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Workload - IOPs Response Time Millisecond Flash Drive 15K FC Drive 100% Read Miss Workload

Power Savings Storage Server tells Hitachi array to power up for transaction HDDs power up Transaction takes place Server tells Hitachi array to power down HDDs power down Source: HDS STKI modifications All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Power On RAID Group Power Down RAID Group

Fiber Channel over Ethernet (FCoE), as apposed to FC over TCPIP over Ethernet, is a proposed mapping of Fiber Channel over selected Ethernet networks
This would allow Fiber Channel to leverage the Technology of 10 Gigabit Ethernet while preserving the main parts of the Fiber Channel protocol
Draft of the standard is expected in June 2008
Fiber Channel over Ethernet (FCoE) Source: http://en.wikipedia.org/wiki/FCoE STKI modifications All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

LTO Product Roadmap
Ultrium 4
100% increase in capacity
50% increase in data throughput
Encryption capable drives
Source: IBM All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info up to 540 MB/s Up to 360 MB/s up to 240 MB/s up to 160 MB/s up to 80 MB/s up to 40 MB/s Compressed Transfer Rate Generation 6 6.4 TB Generation 5 3.2 TB Generation 4 1.6 TB Generation 3 800 GB Generation 2 400 GB Generation 1 200 GB Compressed Capacity WORM WORM WORM WORM Encryption Encryption Encryption

Thin Provisioning
Problem
Disk acquisition cost
Expanding and shrinking volumes
40-60% allocated but unused space
Solution – Dynamic Capacity
Create any size volume
Allocate as usual, utilize on write
Keep unused disk space available
Constantly monitor storage usage
Benefits
Cut disk acquisition costs in half
Delay future purchases of disk
Never take system offline
Performance gains - only manage actual data (written blocks)
Thin provisioning lowers disk cost and improves performance Data Unused Allocation Data Unused Allocation Traditional Allocation Thin Provisioned Allocation Data Unused Allocation Database E-mail CRM Actual data = 1.2 TB Physical storage consumed = 3.5 TB Data Unused Allocation Data Unused Allocation Data Database E-mail Actual data = 1.2 TB Consumed storage = 1.2 TB CRM Available Disk Space 0 GB Available Disk Space 2.3TB Source: www. ccd .cornell.edu/SO%20 CCD %20 Presentation %2012130721.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

How De-Duplication Works: Compares latest backup data to stored data None, only pointers to previous data Source (with STKI modification) : Sepaton http://www.go-dpa.com/media/TSM_Webinar.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Current Data New Data Stored Previously Stored Data Eliminates duplicate data within Exchange, Oracle ® and Microsoft ® SQL databases Eliminates storage of unchanged portions of files Eliminates storage of duplicate files ( single Instance )

Data Storage Reduction through Data De-duplication
Data De-duplication
Reduces storage media costs by reducing data redundancy
Trades off processing power (to detect, manage, re-create data) for storage space (multipleX)
On unstructured data, reductions as high as 90% have been observed
Active Production Data “ Hot” Backup Tape De-duplication Technology Can be deployed at any point Source: www. ccd .cornell.edu/SO%20 CCD %20 Presentation %2012130721.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Continuous data protection (CDP)
“ Any PIT” recovery
Some CDP flavors:
Replicate all writes (complete copy of Server)
Replicated only application related writes – for easier “bare metal restore”
Considerations
Introduces a new process into your backup strategy
Typically requires as much as 1.5x your current capacity
Primary storage Secondary storage CDP appliance/ server Server Control data Data Backup/copy data Source: www.forrester.com/Events/Content/0,5180,-1277,00.ppt with modification All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Many to one CDP solutions + “bare metal” restore High Availability (Target) Server Off-Site Disaster Recovery (DR) Server Optional Centralized Tape Backup Server Consolidation Data Migration Snapshot Production (Source) Servers Direct offsite connection or two-stage connection through local HA server Source: www.synegi.com/docs/nsi-synegi-presentation.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Virtualization and P2V recovery Scenario – Phase 1 : Initial P2V All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info
Your Servers are :
Protected
Ready for Patches / Upgrade tests

STKI Observation : Storage is the most understaffed infrastructure domain Policy Architecture Operations Adaptive Storage Resource Storage Architecture Design Performance Monitoring Resource Allocation Availability Assurance Different application types requires different storage technologies processes All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info
Application Optimization
Asset Management
Budget Management
Business Continuity
Contract Management
Contractor Management
Negotiation Management
Service Level Agreement Management
Hardware Support
Infrastructure Planning
Security Management
SW Distribution
Facility Planning
Security
Capacity Management
Inventory Management
Network Monitoring
Performance Management
Problem Management
Production Control
SW Management
Service Level Management
Workload Monitoring
System Monitoring
Tape Management
Database Adm
Change Management
Configuration Management
Cost-Recovery Management
Physical DB Management
Disk Storage Management
Job Scheduling
Service Request Management
Production Acceptance
QA
Test Lab Management

High End vs. Midrange Storage dilemma.
SATA drives might be too slow even for development
Even in High-end storage arrays wrong technical design (example not enough striping) might cause performance issues
MF Storage is much easier to manage (mature management tools)
Market Status and Local Trends All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

DeDuplication in production storage ?!
Storage Replication SW has replicated system errors !
Heterogeneous Storage Virtualization might be very useful but users would love to have full certification
ISCSI technology is gaining momentum and used by many clients but still must be considered carefully
Market Status and Local Trends All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Market Status and Trends : Email Archiving
Email archiving is main stream technology – the most common from the ILM concept
Main reason for email archiving project in Israel is “ operational ”. World wide the reason is “regulation”.
Email archiving solution might not be that easy for implementing
Email archiving pricing – 15$ to 25$ depending on functionality , size of deal and competition

Backup to disk deduplication is gaining a lot of interest but implementation is just starting
DeDuplication will be part of the Backup SW (Netbackup Puredisk, Legato Avamar)
“ Restore” option for the end user without storageservice desk teams
Clients with replicated storage and snapshots use tape backup only once week or even less
Market Status and Local Trends : Backup to disk All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Storage Size and Growth in Selected Industries All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Industry 2007 Size Planned Growth Defense 500TB-1000TB 30%- 50% Finance 80TB-250TB 30% - 50% Health 20TB-180TB 60%-100% Manufacturing – Retail 20TB-30TB 20%-50% Telco 800TB-1.5 PETA 30% Governmental 5TB-15TB 25%-100% High Tech 30TB-100TB 20%-30%

Example for Storage prices (complete system including SW+ warranty , large deals ) :
Storage for backup to disk – 2.5K$ and down to 1K$ per TB
Midrange Storage – (SATA and Fiber combined) 3K$ combined per TB
Highend Storage – 5- 6K$ per TB. MF Storage is more expensive
Large variety of prices – dependent on the deal size and competitive situation
Market Status and Local Trends : Storage Prices All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Users should purchase Storage with HW and SW warranty (support , updates)
What is the recommended warranty period? Until we plan to shut down the machine - 4-5 years.
Users in Israel are able to get 20% (even 25%) discount per year from purchasing prices
STKI Round Table : 13/5/2008
Market Status and Local Trends : Storage Prices All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Storage Ratios
Number of TB (Raw) per Storage Staff Member (including backup and DRP of storage):
In Israel from 14TB per FTE (in small organization with 7TB) to 270TB per FTE in large Telco organization.
Median is 1 FTE for 50TB raw (including backupdrp).
Storage is the area where many clients complained they are understaffed – not able to control the allocations, proactive maintenance , new technologies
Want to have better ratios? allocate each application highend storage x4 of what was asked….
STKI predicts – IT failures caused by Storage
Source: STKI All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

With new, cross boundary business processes, DRPBCP is harder because interdependencies
Clients are interested in Microsoft Exchange CCR (cluster continuous replication ) as low cost built in DRP mechanism for Exchange
Virtualization for DRP is very important. The next stage will be Physical (production) to Virtual (DR).
Acronis (by Datasafe) offers easy to use backup estore solution
Market Status and Local Trends - DRP All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

DRP is more and more related to Regulations . Israel Standard for Risk Management #5300 is starting to effect the DRPBCP market. We expect more vertical regulations to follow
DRP Modular Safes (IT Security Safes) for IT infrastructure equipment, by Mittwoch, (against fire, water, etc...), manufactured by Lampertz
Market Status and Local Trends - DRP All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Market Status and Trends
Users recommended the following storage integrators (providers – from service point of view) :
EMC
HDS
NETAPP
HP IBMXIV

Users recommended the following backup integrators :
GlassHouse
HP
EMET IBM
TeamMalam Ankor Real-Networks

Israel Market Positioning High-end Storage (total including MF) Local Support Israeli Market Presence EMC HDS This analysis should be used with its supporting documents HP IBM All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Israel Market Positioning High-end Storage – MF only Local Support Israeli Market Presence EMC HDS This analysis should be used with its supporting documents IBM All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Israel Market Positioning Midrange Storage SCSI Local Support Israeli Market Presence EMCDell IBM NETAPP HP This analysis should be used with its supporting documents HDS Vendors to Watch: SUN XIV (IBM) Copansys All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Israel Market Positioning Storage NAS Local Support Israeli Market Presence NETAPP IBM nSeries HP This analysis should be used with its supporting documents EMC Vendors to Watch: HDS All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Israel Market Positioning (Enterprise Backup SW) Local Support Israeli Market Presence EMC HP IBM CA Symantec This analysis should be used with its supporting documents CommVault Vendors to Watch: All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Israel Market Positioning (Email Archiving) Local Support Israeli Market Presence Zantaz (OpenText) IXOS Symantec EV (KVS) This analysis should be used with its supporting documents Microsoft native capabilities Vendors to Watch: QUEST All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Market Status and Local Trends
HP Softwrae SRM (APPIQ) : Cellcom , DSW
EMC SRM software - ECC : Bezeq, Cellcom, Partner, Pelephone, Mahish, ZIM, MOD , CAL, Discount Bank, Texas Instruments, Kavei-Zahav, Netvision
FilesX (CDP) selected clients: Visa cal ;Phoenix ; Excellence Nesua; TEVA ; Delta galil; TAMA; Beit Shemesh Engines; Emblaze; RAD; SERAGON; Ituran ; NegevTech; Albar; Samelet (Fiat); Calmobil; Yafora Tavori; Clalit Health; IAI; Tashan; Sapir Collage; Technion; GlobCall;
HSM (Files) by EMC-Legato : Elta, Comverse , IAI , IDF
ConnetctedTLM – audio codes, nice, melanox ,dsp, audiocoded, Amdocs intel,
Diligent (De-Duplication) : Fibi, Clalit Health , Hapoalim, Hot, Bezeq, Bezeq International, Isracard, IDF, Bank Leumi, Haifa University

Storage – Selected Installation
EMC -- IDF & MOD , Taas, IAI - Elta, Maman, Mabat, Bedek , Bezeq, Cellcom, Pelephone, Partner, Barak, Kavei-Zahav, Internet Zahav , Netvision, Amdocs , Bank Discount, Bank Mizrahi, Visa-Cal, Menora, Bank of Israel, Jerusalem Bank, Eliahu, Halman-Aldubi, Kesselman, Leiman-Schlussel, Madanes , Hevrat-Hashmal, Clalit, Hadasa, Haemek, Hillel-Yafe, Elacam Medical. Hadasit Medical, Kaplan, Laniado, Magen-David, Meir, Maveker, Soroka, Ichilov, Rambam, Bnei-Zion, Poria, Naharia, GE Medical , ZIM, Electra, Iscar, Sakal, Tnuva, Paz, Osem, Agrexco, Delek, ELAL, Arkia, Supersol, Isralift, Netafim, Diplomat, Eliashar, Multilock, KAKAL,Isralift, Office-Depot, Mei-Eden, Soda Club, Highway 6, Port Authority, Super-Pharm , DHL, Tempo, Loreal, Newpan, Ormat, Playtech, Stemazki, Shastowitz

EMC (cont.): Yes, Yediot Ahronot, Ynet, Maariv, Golden Pages, Reshet TV , Technion, Tel-Aviv U, Haifa U, Beit Berl, Beer-Sheva U, Hadassa, Weizman Inst, Hebrew Univrsity, HIT , Elbit, SAP Labs, Comverse, Amdocs, Intel, BMC, ECTEL, Applied Materials, Motorola (Comm, Mirs, R&D, Semi), NDS, StarCore, Emblaze, Tower, TTI, Philips, MBI, Quest, ATView, Biosense, Random Logic, CheckPoint, Corrigent, Delta3, Dor Alon, Exlibris, Eye Blaster, Leadcom, Madanes, Marvell, Meir Cars, Mor Inst., Netwise, Nur, OPAL, Quest, RADVision, RADWARE, Samsung, Scopus, Seabridge, Shila, Smarts Shoppers, Store Alliance, Storwiz, Telrad, Zone4Play, Allot, Equinix, EZchip, Finotec, FolloWAP, Forescout, Imvent, Integra, Intercomp, Interfax, Mango, Mind, Montilio, Oblicore, Olista, Orian; BluePhonix , ; Ygal Arnon; Mishan; Broadcom; Hanson; Asaf Harofe Hospital; Cargo; Rosh Aiean Municipality ; Commextech; Gigia; SuperGas; PWC; IDIT; Teknion; Amal Chain Schole; Co-op Jerusalem; Me Eden; MobileTornado; Medinol; Mafiel; BDI; Yhuda Steel; Co-op; Payton; Agam Mehalev; Tel Aviv College; Imvent; Amsalem Tours; CA; Sarel

Storage – Selected Installation All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

HP – DSW, AMDOCS, Strauss, Hadassah Hospital Ichilov, Tel Hashomer, Rafael, Beinleumi Bank, Shva, Stock Exchange, Ministry of Labor, Strauss, Orbotech, IDF, Amdocs, Pelephone, Elisra, Elbit, Health SAP (NAMER), Zim, Egged, Netafim, Weitzman Institute, Hebrew University, IDF, Ha'aretz, Ministry of Finance, Orbotech, Machteshim, Bank Yahav, Shachal, Tel-Aviv Municipality, Iscar, Police, Intel, Palram, Israel Postal Authority, HOT, Verint, TOTO, Bezeq International (XP), Ministry of Justice, Keter Plastics, Paltel , Netvision,Ectlel, BDI, Delta3, Agriculture Insurance, Flextronics, Hazera Genetix, Hillel Yaffe, Barzilai Hospital, Brom Industries, Wulfson Hospital, Karmel-Ulpinim, Starhome, MAMAN-Cargo , Ministry of Education, Pais, RH Electonics, Microsoft R&D Eged, Postil, Haaretz , Baran Construction
Fujitsu Siemens : Tashan, Farm Up, MindCTI, Frenkel&suns , Mekorot, Haifa Unicercity, ECI, Exanet
Sun X4500 – IDF, Universities

NETAPP – IDF & MOD- Intelligence, IAF, Navy, Army, PMO, IAI -Elta, Tashan, Lahav, Mabat, Bedek, Ramta, Rafael, Elbit, Kamag, Intel , Pelephone, Cellcom, Partner ,Bezeqint, Net-vision-Barak ,Smile communication(internet gold,012),Clal Insurance, Hachsharat Hayishuv Insurance, AIG, Direct Insurance, Phoenix, Bank Leumi Lmashkantaot, Bank Hapoalim, Bank Mercantile, Discount, Bank Otsar Hachayal, VISA CAL, PrismaFinance, LeumiCard, LR, Group, Deloitte & Touche, KPMG, MivtachSimon, AssutaMedical Centers, Hadassah Medical Center, Soroka Medical Center, Maccabi Health Services, Sheba Medical Center, Ben-Gurion University, Tel-Aviv University, Bar-Ilan University, TechnionHaifa, Hebrew University Jerusalem, Weitzman Institute, KiriatOno Academic, College MofetInstitute, LevinskyCollege, MoreshetYaacovCollege, ORT Schools, ShenkarCollege, TEVA, EpixPharmaceuticals, Dexxon, Ultra

NETAPP (cont.) – Shape, Compugen, Orex, Visonic, AdgarInvestment, AganChemicals, AmiadFiltering Systems, Bateman Engineering, Coca Cola, Dan Buses, Delta Galil, DenyaCibus, DiesenhauseGroup, ERN, Eurocom, FolloWap(Neustar), Gadot, GE Medical (General Electric), Genazim, Globes, Golden Pages, HachevraLemeshekVekalkala, HerzeliyaMunicipality, HirshbergBrothers, Golf, Ikea, Sonol, Prigat, Plasson, AlbarLeasing, Hertz, Shlomo SixtGroup (New Kopel), Iscar, KeterPlastic, LehavimBTL, Maabarot(Materna), Maatz, DerechEretz, Highways, IEC, UPS, Army, Navy, Ariforce, MisradRosh Hamemshala, Inteligence, , Freescale, Zoran, Check point, Marvell, Tower Semi, Actelis, AudioCodes, Cadence, BMC, Avaya, DSPG, Cisco, Gilat, Kodak, Mentor Graphics, Motorola Comm, Sandisk, NRG, Qoalcomm, SAP, Saifun, CevaDSP, PMC, Haaretz.

SGI – Tel Aviv University, Meteorological Institute, Hebrew University
DotHill – Mivtahim, Elta, ECI, Eldan, Herzelia Municipality, Infinion, Broadlight
HDS – Amdocs, Bank Leumi, Social Security, Mizrahi, Bank of Israel, Rafael, Police, Migdal, Poalim, FIBI, Shva, Bursa, Igud Bank, IAF, Ministry of Labor, BAZAN, Mekorot, Migdal, Isracard, Open University, IDF, IEC, Bar-Ilan University, Ectel, Excnet, Diligent, Hilan Tech, Malam, Misrad Hashikun, Education Office, Misrad Habitachon, Shaam, BluePhonix, Supercom, HOT
IBM - Phoenix, Maccabi, Elite, Airport Authority, IDF, Hamishmar, Solel Boneh, Barak, Partner, Pelephone, Postil, Leumit Health, TEVA, Automazia, ELTA, NDS, Zoglobek, Poalim, MSN, AGAN Chemicals, ManPower, Eurocom, Tambur, IBA (Reshut Hashidur), Elta, Leumit, Michlelet Achva, Mataf (FIBI), Phoenix Insurance, Supersol (DS8000), Comverse, Exanet, Bank Leumi (DS8000)


Enterprise B/R Selected Installations
HP – Pelephone, Amdocs, DSW, Orbotech, Netafim, Bazan, Agan Chemicals, Sakal, Albar, Delta3, Osem, Strauss, Zim, Elite, Kavey-Zahav, Mamchi, Ministry of Health, Ministry of Transportation, AVIS, Hadassa, Sheba Hospital, Elite, Mahish, Bezeq Int., Machteshim, Hospitals (“Namer”), HOT, Aladdin, Port Authority, Star-Home, Multi-lock, Exlibris, Hagichon, Gteko, Vallor, Eldan, Ministry of Justice, Ericsson , Oblicore, Hashmira, Beit Hatfutzot, MOD, Mul-Tilock, IAI-Malam, Keter Plastic, Assuta Hospital, Ministry of Finance, G.Tech, Med-1, Orian Agish, Valor, Vita, Ericson, IAIMalat, Nice, Personeta, Elisra, Starhome, Aladdin, MOD, Motorola, NILIT, Haifa Municipality, Menora, Taavura, Cool Vision, Exlibries, Game Stream, Ministry of Education, Scottish Trading, Shastovich, Diplomat, Eldan, Inbal, MEDTECHNICA, Nice, RAD, MIFALEI TOVALA, Tempo, Finance Office (Maor project), Hedera Paper , Ichilov, TivTaam, Med Technica, Diplomat,

Enterprise B/R Selected Installations
CA - Elbit, TeleData, ScitexVision, Police, Clalit, Automazia Jerusalem, SPL, Mekorot, RIT, Bezeq Int., IKEA, Sonol, Ministry of Housing, Weitzman Institute, Vishai Israel, Port Authority Barak013, Tel Aviv Municipality , Delek, El-Op, Israeli Broadcasting Authority, Electra, Ministry of State Comptroller and Ombudsman, Samelet (Fiat Israel), Ness, Raanana Municipality, Bank Leumi, Strauss – Elite, Pelephone, H & O, PowerDsine, Hazera, Finjan, Dolfin
Legato – IDF, Check Point, Comverse, Bezeq International, NDS, Haaretz, Kavey Zahav, Nice, Technion, Pelephone, Yes, Amdocs, Phoenix, Leumi Card, ELTA, Mey-Eden, Emblaze, MOD, Beit Berl, Cellcom (eng.), Foreign Department, Brom, IDF Intelligence, Visa CAL, Tapuz, Attunity, Rokonet, Cyota, Yediot, AIG, Jerusalem Bank

Symantec Netbackup/ (Veritas) – Hebrew Univercity, Cellcom, Applied Materials, ECI, Kodak, Pelephone, Intel, Poalim, Motorola, Discount Bank, Bank of Israel, Tel-Aviv Stock Exchange (TASE), Maariv, Celltick, Rafael, IAI, Israel Electric, Alvarion, General Electric, Technion, Derech Eretz, Ceva, Clalbit, Iscar, Netvirion, Jacaka , Mirs
IBMTSM – IDF, IEC, TEVA, Elbit, Bank of Israel, Isracard, Clalit Health, Migdal, Shaam, Club Market, Maccabi Health, IAF (large project), Bank Leumi, Mahish (Mizrahi), Supersol, Telrad
Enterprise B/R Selected Installations All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Market status and Trends : Email Archiving
Symantec Enterprise Vault : Clalit Health, M-Systmes, Israeli Police, Bank of Israel, IAF, Mekorot, Keter-Plastic, Zim, IDF, Supersol, Isracard, Cellcom, ECI, Smil012, SuperPharm, Harel, Audio Codes, Dor-Alon, Asuta, Leumi –Card, Keshet, Israel Ports, Creo, Comverse, Hot, AIG, Israel Prison, Alvarion, Israel Airport Authority, Zoran, Tahal, Transportation Office
Zantaz (Autonomy) Selected installations:
Camtek, Delta Textile, Hishuley Carmel, Tnuva, Orbotech, Aladdin, TAMAT Office , Machteshim , Ceragon, Ribua Cahol, Israeli Publishing Office, Yigal Arnon Lawyers , Israeli Archive , Leumit Health, Tel-Aviv Municipality, Given Imaging

Ixos OpenText (by Consist) email archiving selected clients: Partner, Netafim, Poalim Bank (notes) , Israel Municipality, Bezeq, Pelephone, Clal Insurance, DSW, Israel Refineris, Strauss Group, Pheonix, Ramat Gan Municipality, Iscar
Quest email archiving (by ACS) selected clients: Dubek, Migdal, Fatal Hotels, FIBI
Selected Continuity Software clients: Cellcom, Partner, Pelephone, IDF
Market status and Trends All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Market status and Trends
IBM BCRS selected clients: Menora, Dexia, Ayalon, Mekorot, Novolog, Yashir Insurance, New Kopel, Saifan, Poalim Sahar, Given imaging, Postil, Danel, Psagot, Albat, Harel Insurance, IEC, Amidar, Technion, Keren Makafet, Tambor, Mehish, Malam IDBI
Med1 – Hosting selected clients: Teva, Leumit Health Services, Asuta, Migdal, Brom, Broadcom, TI, Tadiran Kesher, Clal Insurance, Cafronet
Med1 – DRP selected clients: Leumi Card, Bank Israel, YES , ZIM, AudioCodes, Partner (transmission pop) , Meshek and Calcala Company , Netivey Gas, Smarteam, AIG, Shva, Bituach Haklai
HP is hosting (DRP – selected clients) - Tel Aviv Stock Exchange , Oradio, BNP Bank, Mashbir Machsanei Ofna, Bank Yahav, Elihu Insurance, HSBC Bank, Mashbir Haklai

The Infrastructure Manager Radar Interest using Implementing Virtualization in Production Linux for important systems Linux for critical systems Grid for industrial Specific applications Dealing with MF skills issue Windows Server 2008 64 migration for windows servers Exchange 2007 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

TPC-E Goals
OLTP Database-centric workload
Comparability of results (*)
Familiar business model – easy to understand
Reduce cost/complexity of running benchmark
Enhance schema complexity
Encourage DB uses which are more representative of what customers do
(*) TPC-E results are intended for OLTP database testing and are not an indicator for past or future market performance, nor should they be used as such.
Source: TPC www.tpc.org/tpce/spec/TPCEpresentation.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

TPC- E Business Model – Financial Market Customers
Synchronous Txns
C2B Environment
Customer Initiated
Request a Trade
Check Status of Trade
Portfolio Summary
Asynchronous Txns
B2B Environment
Send Trade to Market
Receive Trade Result
Ticker Feed Customer Request Brokerage Response Customer Request Brokerage Response Brokerage Request Brokerage Request Market Response Market Response Ticker Feed Source: TPC www.tpc.org/tpce/spec/TPCEpresentation.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Stock Exchange Brokerage House

Business Model – Comparison
TPC-C
Wholesale supplier
Organized by
Warehouses
Districts
Customers
TPC-E
Brokerage house
Organized by
Customers
Accounts
Securities
Source: TPC www.tpc.org/tpce/spec/TPCEpresentation.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Adaptive Infrastructure with P2P Help Manage VLAN’s Different server boot with the Created Persona “ Unisys Persona” = all the characteristics of the Server (OS, Raids, Applications) – not related to specific HW Source: Unisys HP IBM DELL All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info uAdapt Controller Agent installation DC01 DC01

Paths to 64-Bit Windows – not all users are ware of the revolution
64 bit technology might improve dramatically application performance. Example, Sizing for Citrix 64 bit software is up to 500 users per 64 bit (2 cpu dual core) server !
32-bit Server Hardware 32-bit Device Drivers 32-bit Windows 32-bit Applications Pure 32-bit Stack x64 32-bit 32-bit 32-bit x64 x64 x64 Itanium Itanium Itanium Itanium x64 x64 x64 x64 Pure 64-bit Stack 32-bit x64 Source : Microsoft All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Windows Server 2008 promise improvements in:
Server Virtualization
Networking Performance
Security
Remote office server management (example: read only domain controllers)
Management
Scripting and task automation (example: PowerShell)

Intel quad core server are more dominant than AMD (that was not the situation 1-2 years ago…)
Blades are standard in the larger IT shops
Exchange 2007 is gaining momentum. There are some licensing changes with Exchange – users have to buy Outlook (separately or with Office)
Market status and Trends – general All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Users that migrate from Novell Netware find that not all functionality is available
Fujitsu Siemens (by Benefit) is entering the X64 platform market – Blades and rack.
MF clients in Israel are considering Parallel Sysplex – the most advanced cluster

Market Status and Trends – Linux Unix
Linux is main stream platform – example SAP production (application servers) - replacing Unix . Example for important Linux projects – Number Portability in Telcos
Cost of Linux environment does not seem to be that low… (support agreement is needed for none production servers…)
CentOS is gaining some attraction in Israel
Unix CPU performance improvement is bigger than demand – users consolidate many Unix machines
Some users has successfully discontinued their Unix environment

VMWARE is used mainly for Windows environment.
Users should carefully plan the storage performance needed in virtualized environment
Typical sizing for production application in VMWARE environment : 2 CPU (quad) with 16GB RAM for up to 12-20 production applications
For Linux guests backup users might use 3 rd party SW such as Ranger. Users are happy with VMWARE Windows backup – VCB
Oracle VM is based on Xen.
Both Oracle VM and Oracle Linux are excellent alternative from technology perspective, however sales of this service is just beginning
Market status and Trends – Server Virtualization All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Server Ratios - Windows
Number of Windows Servers (logical ) per System member
In Israel from 35 per FTE in rather small but geographically distributed organization to 180 per FTE in large well managed organization. Median is 90 Windows Servers (logically) per FTE
Windows Server growth is huge
Many clients claimed they are understaffed – not able to perform the patches on time, capacity planning, consolidation project is too slow, keeping track of all changes, etc.
STKI observation – Virtualization has potential of savings but must start with adequate resources (staff).

Server Ratios – MF Unix
Number of MIPS per MF System Administrator in Israel ( larger organizations) is about 1000 MIPS per FTE but there is a lot of variation – example –organization of 900 MIPS with 6 FTE
Number of Unix CPU per System member in Israel is from 5 CPU’s per FTE (rather small, geographically distributed organization) to 75 CPU’s per FTE in large homogeny Telco organization . Median is 50 CPU’s per FTE
Unix is rather stable declining . Only the understaffed organization (much above median) claim its too hard.
Good metric for Unix is hard to find:
Per CPU (but there are machines with many virtual OS on each CPU)
Per OS (but there are sometimes huge machines with 1 OS)

Market Status and Recommendations
Users recommended the following server integrators/support :
HP
TEAMMalam
Harel
IBM One1 Computerland

Israel Market Positioning -Unix Local Support Israeli Market Presence HP IBM SGI SUN This analysis should be used with its supporting documents Vendors to Watch: Fujitsu Siemens All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Israel Market Positioning – Industry Standard Processors X86 (Intel AMD) Local Support Israeli Market Presence HP DELL IBM This analysis should be used with its supporting documents SUN Fujitsu Siemens All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Market Positioning Blades Local Support Israeli Market Presence IBM HP This analysis should be used with its supporting documents DELL Vendors to Watch: Fujitsu Siemens All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Same positioning

Proprietary Servers in Israel
IBM MF - Bank HaPoalim (z990), IsraCard (z800+z890), Bank Discount (Z990), Ministry of Transportation (z800+z890), Israel Electric Corp. (IEC) (z900+z890), Israel Police (z890), TEAMMALAM (z890), Bourse (Stock Exchange) (Z9), SHAAM (z800+z900), LeumiCard (z890+z800), Bank Tefahot Bank Mizrahi (z890), Bank Leumi - IBM System z9 + z990, IAF,
IBM iSeries – Elite, Menora, Harel, Migdal Insurance, Kupat Holim Meuhedet, Maccabi Health, Airport Authority, Solel Boneh, Even Sid, Iscar, Phoenix, IEC, Bank Hapoalim, El-Al, New Kopel, 150 + clients!
HP OpenVMS – Postal Authority, IDF, Visa Cal, Stock Exchange, Vulkani Institute, IDF + Security, Pais, ECTEL, Tel-Aviv stock exchange, BMC, Bezeq, Superpharm
HP COMPAQ Tandem – AIF, Pelephone, Bank Leumi, Yediot Aharonot, Maariv, Haaretz, Shva, Ministry of Defense, Maman
Unisys MF – Discount Bank, Bikoret Gvulot

Selected Unix Installations
HP (UX + Tru64 = Legacy) – Aruzey Zahav, Bank Igud, Tevel, ECI, Comverse, Barak, Yes, Israel Aircraft Industries, Cellcom, Supergaz, IEC, Amdocs, Pelephone, DSW, Osem, (SAP), Mirs, Motorola, IAF, Clal Insurance, Bank Igud, Elta, IAI (Avirit), Sochnut Yehudit, Mercury (HP) Softlink Maxbill, Cvida, Radvision, Mobiltec, Opengaming, Bezek International, Israel Military Industries, Oil Refineries, Paz, Tower Semiconductors
SUN – Partner, IDF, Israel Aircraft Industries, Bezeq, Clalit Health Services, Netvision, Pelephone, Tnuva, ECI, Tel-Aviv University, Rafael, Mey-Eden, Poalim, SODA CLUB (ERP), IEC, Bank of Israel, NICE (ERP), COMVERSE, Ministry of Absorption, Ministry of Health, Mishpatim, Sapiens, Tevel, Gilat, Channel 10 TV, Leumi-Card, Kavey Zahav, Bezeq Zahav, Bezeq Int., Direct Insurance, Gilat (OEM), Cellcom (eng.), HOT, Barak Mataf, Israel Mipuy, Ministry of Statistic, Yes, Taas, Bank Leumi, Discount Bank, Audiocodes, Migdal (MF migration)

Selected Unix Installations
IBM - Leumi, Automazia, Phoenix Insurance, Migdal Insurance, IDF, Supersol, Clalit Health, Maccabi Health, Mataf, ELAL, Poalim (Snifit, Poalim On Time, SAP), Teva, AIF (Strategic), BMC, CTI2, IEC, ECI, Comverse, Coca-Cola
SGI (Linux and Unix) –Applied Materials - Unix ; Universities - Unix & Linux Altix; IDF - Unix & Linux Altix; Bezeq Ben- Leumi - Unix; IAI - Unix & Linux Altix; IAF - Unix & Linux Altix; Walla - Unix; BVR - Unix; Philips Medical - Unix; Biosense - Unix; Rafael - Unix & Linux Altix; Motorola - Linux Altix; Voltaire - Linux Altix; IMI - Linux Altix; Mirs - Linux Altix; CA - Unix & Linux Altix; Elbit - Unix; Gravity Post Production - Unix ; Meteorological Institute - Unix; Paradigm - Linux Altix Silicom - Linux Altix; TriReme Medical - Linux Altix, Golen Pages – Linux
Fujitsu Siemens (with Solaris) : Pelephone, Alcatel, MindCTI
NCR – Pelephone, Postal Bank and other installations

Redhat :Universities, Machteshim , Hazera Menora, Hasharat Hayeshuv, Comverse, Teva, Checkpoint, NDS, IAI, Partner, Cellcom, Pelephone, Mercury (HP), ELAL, Bezeq, 012, Mehish, Defence, Audio Codes, Marvel, DSP Group, Radvision , Nice, Verint , LADPC (Automazia) , Visa Cal, Hot, NDS , Mizrahi Bank , ExLibris
Suse :Amdocs , Netafim, Weizman Institute, Tel-Aviv University , Defence (MF), Menora

Example of VMWARE projects : Bank Leuni, Partner, Menora, BMC, Amdocs, RandomLogic, IDF, Cellcom, Poalim, Pelephone, Discount bank, Verint, Macabi, Israel Electric, DSW, Zim, Elbit, Mizrahi Bank, GigenImaging , Igud Bank,
Example of Microsoft Virtual Server projects: Leumi Card, Clalit Health, Internal Office , Foreign Affair office, Rafael, IDF
Fujitsu Siemens (by Benefit) selected clients: Cisco Israel, Menora, Pharm UP, LSI Israel,Radware , Rafael (projects) , Amdocs, Cellcom (project)

The Infrastructure Manager Radar Interest using Implementing VISTA Office 2007 Application streaming SBC for Niche projects SBC as complete PC replacement Image Management Projects - BDD Backup solution for Laptops VDI Blade PC All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

VDI – Overview Thin Client or PC Virtual Infrastructure 3 Server
Local users are very excited about this technology
Selected VMWARE VDI installations: Siemens

Microsoft Application Virtualization (formerly SoftGrid) allows applications to be deployed in real-time to any client from a virtual application server
It removes the need for local installation of the applications.
Softgrid applications are also sandboxed from each other.
Softgrid selected clients: Education (Bar Ilan, Afek collage, Hebrew University), IDF
Market status and Trends Source: http://www.virtuall.nl/articles/ProductInformation/PQR%20- %20Reality%20of%20Virtualization%20Solutions%20v1.1.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

New delivery model: Virtual Software Appliances
Virtual Appliances: pre-wired, pre-configured, production-ready software stack packaged inside virtual machine images designed to run under a VM hypervisor
Contains customization logic
May contain management agents
Associated meta-data manifest describing capabilities and requirements
Appliances Virtualization Virtual Appliance Source: IBM research.ihost.com/mw07/MiddlewareKeyNote_4.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Middleware Operating System Image Resource Definition Middleware Operating System Image Resource Definition Virtual Machine

Virtual Software Appliances : Configuration and Lifecycle Management Developer VSA Engineer Deployer Datacenter Vendor Environment Customer Environment Application Structure Logical Topology Virtual Software Resources (VSR) Deployed, configured and running instance of VSA VSA Factory VSA Repository Register Internet Virtual Software Appliance (VSA) Source: IBM research.ihost.com/mw07/MiddlewareKeyNote_4.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info VSA Repository VSR Registry VSR VSR VSR VSA Deployment Manager VSA VSA VSA VSA VSA VSA

Market Status and Local Trends – Office Vista
STKI estimates (March 2008):
Office 2007 - 50 % from clients are implementing in 2008
VISTA – 10 % from clients (might be less) are implementing VISTA but many clients are testing vista and plan to start implementing Vista in 2009
Office is attractive option for “ front end for core applications ” but should be considered from many aspects
Reasons for Office 2007 migration are:
Better end user functionality (“we already got the SW”)
Dependency with SPSMOSS

Market Status and Local Trends - Vista
Users might need to upgrade to the latest version/technology to get Vista support
For coping with Vista compatibility issues Microsoft offers Microsoft Virtual PC 2007 :
Run multiple operating systems at the same time on the same physical computer.
Using virtual machines to run legacy applications, provide support, train users, and enhance quality assurance.
Source : Oracle All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info OS 9 i R2 10 g R1 10 g R2 11 g Windows 2000 Yes Yes Yes Yes Windows XP Professional Yes Yes Yes Yes Windows Server 2003 Yes Yes Yes Yes Windows Vista No No Yes Yes Windows Server 2008 No No Planned Planned

Vista is implemented at : Macabi Health, Justice Office, Eliara (Elbit) , IDF (some units)
Good feedback by client who implementing VISTA :
Better manageability in general an particularly in case of faults
Electricity Management (“balanced mode” , etc.)
Integrated search engine
Better security
Better distribution (BDD)
We start to see clients that purchase AMD desktops

WinFLP is a Windows XP Embedded derivative and as such is optimized for legacy PCs. It supports running applications locally, as well as those hosted on a remote server using Remote Desktop. It can be installed on a local hard drive, or configured to run on a diskless workstation
WinFLP selected clients (mainly with BIG LK): Hospitals, Bezeq Int. Superfarm, 012Smile, Universities, Municipalities

Implementation of SBC project should be done in stages . For example – find specific group, then eliminate “Drive C” , them work with several applications remotely and then full SBC
Some organizations are intersected in increasing their SBCThin Client project but internal politics (not technology…) is the barrier
Some particular applications are not suited for SBC (example – application with 300MB of cache in the client side ,or old VB application where the organization does not have the code … )
Market status and Trends : SBC All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Typical SBC sizing is between 20 to 40 per standard (2 CPU ) server
Clients that embrace SBC technology are:
Not buying desktops but still buying laptops
Buying desktops only for engineers and developers
Laptops users are accessing the Internet via Citrix
Even GraphicalGIS Applications (example Intergraph) is used via SBC
Citrix and Windows Terminal Server are the leading SBC enablers in Israel but Jetro Cockpit is growing.
Users are expecting the new capabilities of Windows Terminal Server in Windows Server 2008
Market status and Trends : SBC All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Major purchases in the desktopserver SW distribution Management Patch distribution:
Symantec – Altiris
HP- Opsware
SUN SBC (SunRay) : Bezeq, IAI
Radix for instant restore of DesktopLaptop enviroment (by Yael): IDF, NICE, Freescale, Audiocodes, Matirv, Technomatix , Israel Diamond Exchange, IAF
BigFix for patches distribution: Coca-Cola, Dan, Zim, DHL , Pelephone
Landesk is sold by Dror and by Lenovo Israel . Selected client: Machteshim

PC Support Ratios and TCO
PC First Level Support Ratios: Israel – from 150 users per Help Desk FTE (rather autonomic organization) to 700 users per Help Desk FTE in centralized (from image point of view) organization. Median is 350 users per Help Desk FTE
First Level success ratios are between 70% to 90% and even more
Success ratio of 90% does not necessarily indicate efficient support (many recurring incidents…)
PC Second Level support Ratios variation is very big since in some organizations the field technicians are part of new system implementation, some are responsible for HW (and some not…)

PC Support Ratios and TCO
PC yearly TCO in Israel including HW, SW (mainly Microsoft), support, maintenance, disposal and IMAC is estimated between 1000$ to 1500$ Laptops yearly TCO is up to 2500$
Rule of Thumb numbers:
First level support solves 30 incidents a day
Second level support solves 10 incidents a day

Israel Market Positioning Desktops Local Support Israeli Market Presence Lenovo DELL White Boxes HP This analysis should be used with its supporting documents All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Same positioning

Israel Market Positioning Laptops Local Support Israeli Market Presence Lenovo DELL HP This analysis should be used with its supporting documents Vendors to Watch: Fujitsu Siements All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Jetro Cockpit (RDT Group) selected clients: Ministries of Social Affairs, Foreign Affairs, Environment, Industry, Trade and Labor. Israel Court, Israel Police, Israel Post. Cities of Tel Aviv, Rishon Lezion, Shoham, Ramat Gan. Clalit, Maccabi and Leumit Healthcare Services. Tel Hashomer, Hillel Yaffe, Barzily, Ziv, Rambam, Bnei Zion and Asuta Hospitals. Israel Electricity Company, Israel Railways, Oil Refineries, Hagihon (Water), Paz Oil Company, Netzivut Ha-Mayim, Public Roads and construction Department. Bank of Israel, Migdal, Phoenix and Harel-Hamishmar Insurance groups. Tmura Group, Leumi-Card, Transclal Trade, Orian Agish. Egged and Dan for Public Transportation. C.A.L. Cargo Air Lines Ltd, Mayer's (VOLVO) Cars and Trucks Ltd, Shlomo Car Rental, Pazomat. Hebrew University Jerusalem, Ort, Ohalo, Ono, Beit Berl, Seminar HaKibbutzim and Arazim Coledges. GBS, Israel Teachers' Organization.Motorola, Verint Systems, Coca Cola, Yellow Pages, Hashmira Group, Multilock , Dubek, Rav-Bariach, Amidar, Zoglovek , Arava Export, Magic UPS, Fatal Hotels, Isrotel, Super Pharm, Globus group.
Jetro (RDT) new product specifically for secure web browsing – selected clients- Ayalon Insurance , IEC

The Infrastructure Manager Radar Interest using Implementing Oracle 11G Migration In Memory DBMS Using MSSQL in Critical applications Security in the DBMS Data Quality Semantic Web Oracle 10G Migration All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

ERP applications tend to be very “DBA consuming” since there are many times 20 or more copies of the ERP application
DW is becoming more important to the day to day activities
Users are implementing Oracle ASM (Automatic Storage Management) but must modify the storage-DBA-system relationship . For example, client has moved one of the storage administrators to the DBA team !
GoldenGate for DBMS level replication (distributed by HP) : IEC, HOT, Amdocs

Oracle is the technology and market leader of the general OLTP category:
Standby DBMS
Flashback
DBMS security driven mainly from regulations SOX ( example : DBMS vault - DBA is not able to execute “select *. “ )
Compression
Oracle Partitioning
RAC - for critical systems
Self managing DBMS (Enterprise Manager)
DadataBase Performance improvement - Quest Central For DB (ACS) selected clients: Barak Netvision , Cellcom, Partner, IDF, Poalim Bank, Yes,Visa, Clalit Health services, Clal Insurance, Egged

Israel Market Positioning DBMS Open Local Support Israeli Market Presence Oracle IBM MYSQL SUN MSSQL This analysis should be used with its supporting documents All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

DBMS Support Ratios
DBMS support ratios metrics are not trivial:
Per DBMS but sometimes there are several DBMS single application or one DBMS for several applications
Per application: but there are great variety of applications types and many copies of the DBMS
Applications DBMS vs. Infrastructure DBMS
Sometimes part of the job is done internally and some by the vendor
Infrastructure DBA Support Ratios (all copies of application, Open) : from 10 applications per DBA FTE to 30 applications per DBA FTE.

Users recommended DBMS support by
Oracle
SPL (Adabas)
DB@NET GlassHouse Veracity ACS Advantech other

The Application Development / Architecture Manager Radar Interest using Implementing Agile Development for ISV and Integrators Agile Development – for Enterprise Open Source tools for for ISV’s Startups Java for Core Systems .NET for Core Systems SOA ROADMAP Project SOA Technology Selection SOA implementation EDA – Event Driven SOA Governance Initiative BPM – transaction EAI Data Quality Infrastructure All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Why Companies Use Open Source
Freedom / Flexibility
Lowers barriers to entry / exit
Can’t afford to build new applications from scratch
Tired of waiting on hold for support
Speed up development
Purchase only the functionality needed
Total Cost of Ownership (TCO) ‏
ROI is shortened
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Source: AnyOpen

Major Concerns When Using Open Source
1. ‏ Compliance Issues
Programmers/managers want to reuse code
Code readily available for download
“ Licenses are unenforceable “ ‏
Lack of communication
2. ‏ Support Issues
Wasted time searching for and testing products & updates
Resolving integration complications
Manipulating configurations
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Source: AnyOpen

D-Link Found Guilty of Linux GPL Violation in Germany, Submitted by srlinuxx on Mon, 09/25/2006 - 16:01, http://www.tuxmachines.org/node/9825 First US lawsuit to test GPL open source license, (*Monsoon) OUT-LAW News, 24/09/2007, http://www.out-law.com/page-8490 ‏ GPL infringement lawsuits target two more companies (* Xterasys and High-Gain Antennas) , Nov. 20, 2007, http://www.linuxdevices.com/news/NS8588416581.html Software Freedom Law Center sues Verizon for GPL violation, By Egan Orion: Friday, 07 December 2007 , http://www.theinquirer.net/gb/inquirer/news/2007/12/07/software-freedom-law-center McAfee Issues Warning Over 'Ambiguous' Open Source Licenses, By Paul McDougall, Jan. 3, 2008 InformationWeek, http://www.informationweek.com/shared/printableArticle.jhtml?articleID=205207799 ‏ " Use of GPL software could subject certain portions of our proprietary software to the GPL requirements, which may have adverse effects on our sales of the products incorporating any such software ," McAfee said in the report filed last month with the Securities and Exchange Commission. Market status and Trends All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Source: AnyOpen

Example of Open Source Free Licenses Agreements
The following licenses qualify as free software licenses, and are compatible with the GNU GPL:
GNU General Public License (GPL) version 3
GNU General Public License (GPL) version 2
GNU Lesser General Public License (LGPL) version 3
Apache License, Version 2.0
Clarified Artistic License
Berkeley Database License (aka the Sleepycat Software Product License)
W3C Software Notice and License
X11 License
Boost Software License
Modified BSD license
CeCILL version 2
Cryptix General License
eCos license version 2.0
Eiffel Forum License, version 2
EU DataGrid Software License
Expat License
FreeBSD license
License of the iMatix Standard Function Library
Intel Open Source License
Microsoft Public License (Ms-PL)
License of Netscape Javascript
OpenLDAP License, Version 2.7
From : http://www.fsf.org/licensing/licenses/ All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Gnu GPL by wikiIT
License for free software, written originally by Richard Stallman for the Gnu project, which has since become one of the popular licenses for free software.
The objective of the license is to protect … free character of the software is preserved.
In order to protect users' rights to the software, Gnu's GPL prevents others from denying users of the software these rights or to ask them to renounce them. Thus, if users want to distribute copies of the software, or if they change it, they are obligated to honor the freedom of others. For example, recipients of the software who distribute copies of it, at cost or for free, must pass on to recipient the same rights they received …

Open Source Services – example OpenIT
Open Source Software Maintenance & Support, Bug fixes
Integration Multiple Open Source Software Components
Integration of Open Source and Closed Source Software
Source: OpenIT STKI modifications

A Traditional Event-Driven Architecture ( i.e. Fraud) – per system ! HTTP request / response Structured messages Screen Audit events Message Audit events Screen/ message Audit events Fraud Detection Rules Fraud Detection Rules Queue Client/Server Channel Queue Fraud Detection Rules EMS Channel Queue Fraud Detection Rules Screen Based Channel Fraud Event Sensor Preprocessing Service API Queue Fraud Detection Rules HTTP Channel Queue Fraud Detection Rules API Channel … 1234Joe01021970….. Fraud Event Fraud Event Fraud Event Fraud Event Structured messages Queue Unix/ VT Channel Fraud Detection Rules Fraud Event Source: www.complexevents.com/slides/TIBCO_MARCH_2006.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Network TAP

Emerging Event-Decision Architecture - CEP Customer Profiles Purpose-Built Analytics Distributed Multisensor Infrastructure Internet/Extranet Sensors Human Sensors Edge/POC Sensors Operations Center Other References Complex Event Processors Sensors are Everywhere! Source: www.complexevents.com/slides/TIBCO_MARCH_2006.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

APPLICATIONS, PROCESSES, PEOPLE PACKET NETWORK
Transparent to Applications Layer
Extends Existing Network’s Value
Improves Visibility, Security, Performance
Lower TCO, Better Business Decisions
WEB MFG ERP CRM SCM FIN APPLICATION-ORIENTED NETWORK APPLICATION MESSAGE ABILITY SW infrastructure Services delivered by the Network? Source: Cisco Bynet All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info PACKET DELIVERY / ROUTING PACKET SECURITY PACKET LOAD BALANCING PACKET QOS/CNS BUSINESS PROCESS BUSINESS LOGIC USER INTERACTION DATA /DOMAIN CONTENT EVENT CAPTURE APPLICATION SECURITY MESSAGE ROUTING INTELLIGENT NETWORKING

Inflight ? ! $ Online Users Firewall Application Servers Radware Inflight – part of CEP concept 0 1 0 1 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info CRM SIEM Fraud Web Analytics/ Marketing BI

JBI – Java Business Integration
JBI is
An open and flexible way to integrate applications
Specifies:
Plug-in components
Messsage Routing
Component life cycle
Component administration
Component packaging
Is based upon WSDL 2.0
Why is JBI important?
Try to solve syntactically integration problems
Try to avoid problems which are known from classic Enterprise Application Integration (EAI) frameworks
Source: http://wendtstud1.hpi.uni-potsdam.de/sysmod-seminar/SS2006/presentations/08_JBI.ppt All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Introduction: Enterprise Service Bus
“ An Enterprise Service Bus providing a Service-Oriented Architecture approach to building composite applications” open esb
ESB combine
Messaging
Data transformation
Reliable routing
Web Services
ESB provides an implementation infrastructure for SOA based applications
Standard based integration platform
Often called “integration network”
Source : http://wendtstud1.hpi.uni-potsdam.de/sysmod-seminar/SS2006/presentations/08_JBI.ppt STKI modifications All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info ESB Distributed middleware for connecting to the organizational systems and to the interfaces between them using SOA architecture. In general, ESB is based on MOM infrastructure and provides routing services, data conversion, identification, event management, and service management. ESB provides services similar to EAI, but it is based on a distributed BUS architecture, in contrast to the hub and spoke architecture on which EAI is often based

Market Status and Trends – SAAS in the ALM
Saas serena

Old vs. New Concepts
Traditional EAI
Point to Point “ integration projects ”
Lack of A2P and P2P
No real reuse – each application with its own interfaces
Not necessarily open standards
EAI “give services to other applications” but not the “responsible”
Traditional Human Workflow (“old” BPM):
Emphasis on human to human interactions
Not Necessarily open standards
Lack of P2A and A2A
Tactical and not Strategic approach

Old vs. New Concepts
New concept - SOA
Service based approach (interface is not designed for specific application)
EAI/ ESB for open standard integration, execution and Metadata environment
ESB gives services to the developers – security, transformation, logs, etc.
BPM as composite application enabler (A2A, P2A, X2X) including BAM, B2B, simulation and more
Portal as the general cross application GUIs
Organizational Process Change: Enterprise Architect Group
Enterprise Architecture tools “SOA Governance tools”

SOA - “ Same Old Application ”
“ SOAESB infrastructure is changing the organization “
SOA is embraced by ISV’s for better integration in clients environment
Currently, the most common Web Services Management tool in Israel is : Excel !
Market status and Trends – SOA All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Benefits from SOA project (local clients) :
Integration with new application suites is much fasteretter.
Many of the interfaces exist already (as services)
Even more important the methodology of integration (technology, boundaries, testing, etc.) is clear.
Changes in production systems are done much faster than before
Day to day operations of IT is clearer and better (in perspective to integration)
Project has discontinue several legacy products
Market status and Trends - SOA All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Number of c hanges eleases in enterprise applications is a major issue:
The million $ question – should changes be accumulated to full blown releases?
Will the “Business” love or hate the idea?
Testing is (typical example) : 25% hours of project and 15% from project budget
Market status and Trends – Development All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Agile Project Management - Overview Analysis Code Test Implement Analysis Code Test Time in Months Work Effort All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Source: Cutter 3 6 9 12 3 6 9 12

Market Status and Trends- Agile
Agile Software Development is still not common within enterprise Israeli clients however, there are few organization who exploit Agile methodologies in small projects .
Sometimes clients will “ daily builds ” in their development projects as preparation for Agile

Java vs. .NET :
Question not asked anymore… Why? Organizations have already made up their mind
.Net is definitely strong in Israel (enterprise clients)
JAVA and .NET skilled personal are very expensive
.Net courses are more popular
(same level) JAVA programmers might cost up to 10% - 15% than .Net
Market status and Trends: Java .NET All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Israel Market Positioning Integration Brokers SOA infrastructure Local Support Israeli Market Presence Microsoft IBM Magic Tibco This analysis should be used with its supporting documents Vendors to Watch: WebMethods / SAG BEA (Oracle) Oracle SAP SUN All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Same positioning

Israel Market Positioning - ETL Local Support Israeli Market Presence Informatica IBM This analysis should be used with its supporting documents Oracle (OWB + ODI ) Microsoft All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

EAISOA Support Ratios
EAI SOA variations are very big:
From static (old) messaging interface (MQ) to new and changing “SOA” service
How “thick” is the interface: 20 times a day to 20,000 a minute
How involved are the applications programmers ?
EAISOA typical Support Ratios : from 20 interfacesservices per FTE to 150 interfacesservices per FTE (MQ interfaces but “not enough”).

Venotion for automatic application relationship discovery (real magic!) : Leumi Bank, IDF
Windows Screen Scrapping:
Composia (by Matrix) Bezeq, Tikshuv, ELAL, Shakel (Phoenix)
eGlue - Pelephone
OpenSpan (by TeamMalam)
Microsoft CCF (Customer Care Framework) : Netvision

DataPower – Isracard, Standard Institute, RandomLogic , IAF, Postil, Government (movil) , Poalim
Logic Library for Development SOA alignment (SRL) : Government
IBM – Process Server – Migdal , Poalim , Menora , IAF
IBM WII – Education
By acquiring Telelogic, IBMRational has strengthen its leadership position
IBM Rational – complete ALM solution. Selected clients in the following ALM areas:
Requirements - IAF, IDF, Kodak, BVR, Discount, NDS, Motorola, Intel Rafael, TI
DesignUML – Leumi,Poalim, IAI, Prime minister, IDF, Rafael, Vallor, Kodak, BCR, Amdocs, Intel , Motorla, TI, NDS
Load Testing : Bezeq Int., MOD,
Project Management : Poalim
SCM- Comverse, Pheonix, Elbit, DBMotion, Sundisk, ISracard, FIS, Radvision, Radware, IAF, IDF, Kodak, BVR, Discount, NDS, Motorola, Intel Rafael, TI, Poalim, Leumi, Amdocs, Motorla
Market status and Trends selected installations All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Message Broker (EAI) Selected Installations
IBM (WMB)– IDF (several), Tnuva, Amdocs Israel, IEC, Samelet (Fiat), TTI (OEM), Uniliver Israel, Asuta Hospital, Orbotech (Express), Poalim Bank, Leumi Bank, Migdal, Luminis , Menora (Express)
Matrix WYAY B2B (based on IBM integration) : Mizrahi Bank,
Oracle BPEL process manager – part of fusion middleware (including ESB) references – TEVA, Bank of Israel (part of RTGS ( , Amkor, IDF (with ERP), IEC (human workflow). Nice, TAMA , Yedioth Technologies, Delek, Dapey Zahav, Plasson, M-Systems
Microsoft Biztalk - Kitan, Israel Government (several), IDF (several), IAI, Clalit Health, Bank Leumi, Agan Chemicals, Visa Cal, Airport Authority, Cellcom, Netvision, Migdal, Bank Igud, Isracard, Elbit (with BPM), Comverse, Amdocs (with BPM), Motorola, Port Authority, Postal Authority, Tabu, TAMAT Office , Phoenix, SuperSal, Israeli Police

Tibco - TIBCO-Partner(SOA)), Partner(number portability), Pelephone (SOA)), Pelephone (number portability), Bezeq (SOA)), Bezeq (number portability), GoldenLines (SOA)), GoldenLines (number portability), Hot, BezeqInternational, Rafael, Amdocs, Tower Semiconductors, Hadassah, Applied Materials, IDF, Minister's Office(SOA), Intel (global), itouch
WebMethods – Clal Insurance
SAP XI – ATAL, PAZ, Checkpoint, Government (Mercava), Osem, Bezeq, Cellcom, Supersol, Navy, Netafim, IEC, Strauss-Elite, Carmel-Ulpinim , MoD, Bank Poalim, Checkpoint, MoH, Tel-Aviv Municipality, Meir Rachev, AGIS, Coca-Cola
BEA WebLogic integration – TTI, Amdocs, Barak , Ribua Cahol (+ portal), MIRS

BEA Aqualogic – Automazia Mirs (number portability) Barak (number portability)
MAGIC iBolt – Ministry of Finance, Misrad Hashikun, Agriculture Office, Bank Leumi, Bank Marcantil Discount, Bank Igud, Keter Plastic, Electra, ACUM, Agan Chimicals, Visa CAL, Tel-Aviv Municipality, Menora, Eldan, Tel-Hashomer Hospital, Eurocom, Lodan, Eged Tiur, Tami4, Leumi Gemel , Hanhalt Batey Mishpat, Oridion (Bio Technology) , Harel, Menora, Bank Igud, Health Office, Leumit, Tel-Hashomer, Clalit Health , Israel Court, Agriculture Office, Beit Hadin Harabanim, Dor Alon, Iridum, Tami4, Acetlies, Avgol, Military Police
Sun JCAPS – Harel Insurance

Market Status and Trends – ETL EII Quality Metadata
IBM Datastage : Amdocs, Elbit, FIBI, TEVA, Bezeq, Yes, Leumit, Pais , Osem, Clalit, Mehish, ELAL , Barak, Poalim, Cellcom, VISA CAL, Leumi Bank, Discount Bank, Hamashbir Lazarchan, Ministriy of Justice, Jerusalm Bank, IEC, Strauss , Menora, Poalim
IBM Unicorn : Bank Hapoalim
Informatica IDF, Cellcom, Partner, Coca-Cola, ECI, Clal Insurance, Rafael, Leumi Card, Migdal, Bezeq Int., Isracard, Egged, Mirs, Amdocs, Comverse, Maccabi-Health, Pelephone, DBQ, Hot, Intel, Bank Hapoalim, Meir- Volvo, Pharm Up, Haphoenix, 012Smile, Israeli Police, Opal, Netvision (project)
Trillium Data Quality by Aman :Opal, DBQ, Netvision,
Gilon Data Quality tool (DQA ) : Mizrahi, Leumi, Fibi, Cellcom, Partner, Barak-Netvision, Yes, Leumi Card, Isracard

HP SW (Mercury) is the Israeli leader in Testing (functional, load, etc.)
HP SW Mercury TestDirector (Quality Center): Comverse, Pheonix, Bank Discount, Creo, Texas Instruments, NDS, Trivnet, Teva, BMC, Bank Leumi, Amdocs, Tecnomatics, Bank Hapoalim, Bank Mizrahi, Bank Beinleumi, Pelephone, Partner, Cellcom, Bezeq, Bezeq Int., Nice, CheckPoint, Mataf, IDF, Rafael
HP SW Mercury LoadRunner : Amdocs, Briut Clalit, Bank Leumi, Comverse, BMC, Bank Discount, IAI-Elta, Bank Hapoalim, Surecomp, Retalix, Jacada, Yellow Pages, Pelephone, Bezeq, ECTel, Visa CAL, Nice, IEC, Cellcom, Pheonix, IDF, Bank Mizrahi, Flash Networks, SmarTeam, Verint, Partner
HP SW Mercury QuickTest Pro WinRunner: IEC, Partner, Bank Leumi, Intel, Bezeq, Bank Discount, Bank Hapoalim, Nice, Comverse, Pheonix, Motorola, Elbit, BMC, Briut Clalit, Nmedcon, GuruNet, Cimatron, Biosence, Bezeq Int., IAI-Elta, ZIM, HP, Seabridge, Pelephone, IDF
HP SW SPI Dynamics for proactive code security – at TEVA
HP SW ServiceTest for SOA tests . Selected clients – Cellcom

Borland StarTeam : Cellcom, Fundtech, Automazia, Sintec Media
Borland Together: Amdocs
Borland CaliberRM : BMC
Compuware (by Matrix) : QALoad/Hiperstation - NetVision 013 Barak , Bank Hapoalim, National Insurance, Bank Benleumi
Compuware (by Matrix) : TestPartner- Galor, Adt,C-nario, Direct Insurance, Cosmocom, Harmonic, QSI
Compuware (by Matrix) : DevPartner - Elbit, Bank Leumi, Jacada, Rafael, Symantec, Radvision, CA, Cadent, Ness, Prime Minister office, Sapiens, Shamir Optika ,Amdocs, Microsoft
Parasoft SOAtest is represented by Matrix

Middleware + App. Development: Java vs. .NET Selected Projects
.NET environment - Ministry of Finance, Bezeq (Nofar), Ayalon, Tamas, Ministry of Transport, Shaam, Lamas, Social Security, Makak, Nice, Retalix, Gilat, Rafael, Elbit, Perach Project (universities), IAI-Elta, Mor Institute, Ministry of Foreign Affairs, Elisra, Leumi Card, Clal Insurance, Tfahot Bank, Postal Authority, Police, Bank Leumi (Noga–Gemel), Ministry of Education, IDF (several), Mizrahi Bank (Mehish) , CEVA DSP, Defence , VALOR , Finance Minister , Cellcom (on line), Mizrahi (Atlas project), Verint, Social Security, Justice office
Oracle IAS - JAVA: Bank of Israel, Rambam Hospital, IDF (several projects in several units), Partner, Bazan, Lametayel, NDS, Comverse, Hamichraz Shel Hamedina, ECI, Golden Pages, TEAMMALAM, Electra, Discount Bank , UPS , Israeli newspaper, Cellcom (marketing site)

Middleware + App. Development: Java vs. .NET:The Holy Land
BEA WebLogic (by ONE1)- Pelephone, Mirs, Partner, Defence, Orbotech, Hot, Yes, IAF
IBM WebSphere – Bank Leumi (Hermesh), Poalim, Migdal, Phoenix, Harel, Direct Insurance, Discount Bank, ELAL, IAF (Strategic), Bezeq, Rafael (project), Bank Beinleumi, IEC, Yad Va’Shem, Meuhedet , Menora , Rad, RTGS (several banks), IDF
JBOSS – Bituach Yashir , Pais (OEM), Bezeq 144, FlashNetworks , ExLibris
BORLAND (Borland Enterprise Servers / IDE) - Amdocs, Cellcom, Comverse, Sintec Media, Lipman, Partner, TTI, Orbotech
Magic eDeveloper major upgrades : Clalit Health Services, Tel-Aviv Municipality, Discount Bank , Helth Office, Foreign Affair Office , Shlomo Rental, Holocaust Victims Fund

JetBrains / IntelliJ – (IDE by TeamMalam): BMC, Phoenix , Direct Insurance, Pelephone, Isracard
JetBrains / TeamCity (build and integration for JAVA .Net by TeamMalam) : BMC, Idit Technologies, Direct Insurance
Atlassian / JIRA (ILM tool by TeamMalam): Golden Pages, Altair, Webcollage

The Infrastructure Manager Radar Interest using Implementing CMDB - Build End User Experience Infrastructure and Application Monitoring Web Services Monitoring Transaction Monitoring ITIL implementation in Change Management Automatic Change Management based on CMDB Run Book Automation All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

Definition of the Mgmt Segments Technologies used to automate day to day operational tasks Used to assist IT staff in automation of routine tasks Operations Automation Technologies used to control how an organization delivers and manages IT services supplied to the business Act as the primary communication point between IT and the rest of the organization Service Management Technologies used to understand and manage what resources an organization has as well as how, when, and who alters it all Covers all aspects of software, hardware, and licenses/contracts Change & Config Mgmt ESM - Service Desk – Asset – System (configuration) – Security events All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Technologies focused on observing and ensuring the health and availability of infrastructure Used to understand the current state of all hardware, software, and business services Performance & Monitoring

Market Status and Trends - CMDB Source: BMC

BSM by wikIT
BSM is the methodology needed to implement the IT Infrastructure Library (ITIL) within the organization. BSM provides a comprehensive solution that combines tools, processes, and structural integration based on ITIL best practices. It makes possible to turn ITIL from a theory into reality, thereby turning IT into a unit focused on business services capable of analyzing the effect on service and on business objectives of every malfunction, change, purchase, etc., and to manage and prioritize activities accordingly, taking into account the organization's business objectives.
Additionally, BSM manages all aspects of the life cycle of the IT environment by automating work processes defined in ITIL. It assists IT in improving the effectiveness, efficiency, and quality of the service provided to the organization, and reduces operational risks resulting from failures.
BSM is a vital component in the realization of IT governance and provides a platform on which IT managers can implement business outputs at specified levels of service, and organization managers can measure and audit the IT in business terms. These and other capabilities are the basis of converting IT from a cost center into a value center.

Run Book Automation
Operations specific BPMWorkflow base on CMDB and special purpose connectors such as:
UNIX
VMware Infrastructure 3
BMC Atrium CMDB
CA NSM
CA Service Desk
EMC Legato NetWorker
FTP
HP OpenView Operations
IBM Tivoli NetCool / OMNIbus
Microsoft Active Directory
Symantec Net Backup
Source: http://www.opalis.com/popups/ois.htm

Current Status and Trends
New concept - new applications are developed with standardized errormonitoring messages
“ Our ESM tool was very important to SOX regulation compliance “
ITIL is also part of ESM (Enterprise System Management) installations
Not enough relationship between ESM and Service center.
Continues updating “End User experience ” tool environment might be very demanding since it has to be done each time application is changed…. However, synthetic transactions (screens) might not find all the problems

Some organizations are happy with low cost monitoring tools (Nagius, ServerAlive, BigBrother etc.) or even with their own scripts !
Enterprise System Management implementation dilemma:
Per infrastructure layer
Per application (business process)
Early benefits from CMDB project with dependency map and list of changes :
Better configurationasset – understanding which of the system are connected elated
Better problem resolution (what was changed that might cause the fault)

Selected CMDB projects (implementing):
Pelephone (HP)
Amdocs (HP)
Bank Leumi (BMC)
ZIM (BMC)
Poalim (IBM)
Clalit (BMC)
Israel Stock Exchange (CA)

Symantec Corp. announced that it has signed a definitive agreement to sell its Application Performance Management (APM - formally Precise) business to Vector Capital, a San Francisco-based private equity firm
Symantec will continue to support the APM business post closing via a transition services agreement. Additionally, Symantec and Vector have signed an agreement allowing Symantec to continue to sell APM software and support to its customers.
APM is sold in Israel by AMAN.

ESM (Enterprise System Management) Ratios
ESM Ratios are very different from companies implementing ESM solutions since the level of implementation, internal processes , tools and automation is very different.
The KPI itself –” per Servers “– is not ideal as well since it doe not give indication to Routers, Storage devices, etc.
From 70 Servers monitored by 1 FTE to 360 Servers monitored by 1 FTE. .Median is 250 Servers
Data point in the STKI survey 1 FTE per 1000 server. STKI comment “close the project!”

Users recommended the following ESM integrators (providers – from service point of view) :
XOR
CA
NESS AMAN (ICT ( Matrix TeamMalam

Israel Market Positioning – Management Frameworks Local Support Israeli Market Presence CA IBM BMC HP SW (+Mercury ) This analysis should be used with its supporting documents Vendors to Watch: Microsoft as central console All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info Oracle as central console

Microsoft System Center presence is increasing (MOM, SMS, Data Protection Manager and soon to arrive System center Mobile device manage and System Center Service Manager)
Some Windows Administrators will use MOM and not the general ESM console (Unicenter, HPOV, Tivoli, BMC etc.) The operations will use the ESM console.
Selected clients Microsoft System Center : Amdocs, Comverse, IDF, Teva, Cellcom, Leumi Bank, Rafael, IAI Mabat, Leumi Card Partner, Clalit, Netvision, IEC, Postil, Forigen Defence, Superfarm, Tal Aviv Municipality, Juctie Office, Mizrahi Bank, Eged, Pelephone

ESM in Israel – Selected Installations (Frameworks)
CA – Elbit, ECI, Cellcom, Supersol, Automazia, Comverse (IT), Bezeq (Eng.), Police, TAAS, Pelephone (ING), Zim, Social Security, Clal insurance, ELAL, NDS, Tel-Hashomer, Rafael, Bank Discount, Bezeq Int., TEAMMALAM, Keren Kayemet, TNUVA, Leumi-Card, Elop, Motorola, Weitzman Institute, Ministry of Foreign Affairs, Visa CAL, Motorola, Stock Exchange, IAF, Random Logic, Amdocs, Lamas, MOD HOT, IDF, IAI, Elta, Ministry of Health, Agrexco, Shabas, Lamas, Prime Minister Office, IAF, Clalit Medical Services, Bank of Israel, Pais , Tel-Aviv Stock Exchange, Magen David Adom
WILY (CA): for Application performance Management: MIRS, ELAL, Ministry of Transportation, PAIS, Discount Bank, Amdocs
CA Network Management (SpectrumConcord) : Amdocs , HOT , Pelephone, Refael , Elbit , SuperSol , Social Security , Random Logic , AirForce , Shabas , Dicount Bank, MOD, Police, ZIM, Clal Insurance,Tel Hashomer, ELAL, Ministry of Foreign Affairs, LeumiCard, HOT,Agrexco, Prime Minister Office

IBM Tivoli – Tfahot, Poalim, IDF , Bezeq, Clal Bit, Leumit Health, Mizrahi Bank , Bank Leumi (Hermesh) , Discount Mashkantot , Mataf ,
Tivoli - Netcool - Cellcom , Hot Telecom , IDF (multiple) , MOD, Melanox
OmegamonTivoli (IBM) for MF monitoring - Police, National Security , IDF, Discount Bank , Postal Authority Ministry of Transportation, Electricity Company, Ministry of Labour Bar Ilan University , Isracard
ESM in Israel – Selected Installations (Frameworks) All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.stki.info

ESM in Israel – Selected Installations (Frameworks)
HP (including BAC – Topaz) : Comverse, Pelephone, Cellcom, Starhome, Partner, Mirs, Motorola, Electricity Company, Port Authority, Ministry of Foreign Affairs, Elisra, MOD, Prime Minister’s Office, Leumi Bank, Igud Bank, Orbotech, Teva, Osem-Nestle, Mind CTI, Ministry of Finance, Ministry of Internal Affairs, Rambam Hospital, Tower Semiconductors, Unispher, Israel Prison Service, Netafim, The Open University, MAMRAM TGS, Ha'aretz newspaper, Air-Ports Authority, CMI, HumanClick Investec, Amdocs, Bezeq Int., Phoenix Insurance, Mizrahi Bank, Poalim Bank, Leumi Bank, Delta 3, Clal Insurance, DSW, Netafim, Cellcom,
BMC (Matrix) – Paz, Migdal, Bazan, Bank Leumi, Stock Exchange (MF) , Ynet, Rashut Niarot Erech, Clalit Health, Coca-Cola, YES, Pontis, Isracard (MF), Postil (MF) , Discount bank (MF) , Israel Electric (DBMS including DMZ capabilities), Poalim Bank (networking) , Migdal,

Market Status and Trends– selected client
AVICODE – for .NET monitoring clients – Defence, Clalbit, Elisra, Mehish, Elbit, MSN, NICE,
Autosys – Job Scheduling by CA – Osem, Israeli Poice, Bezeq inq.
Ayehu for critical situation management (specific Run Book Automation) : Walla, ICQ, Checkpoint, Superderivatives, Massive Impact
Atternity for real end user experience – Clal
NetIQ (by Calcomp) suite of management products selected clients : Polycom, IAI DeltaThree, Intel
Application Performance monitoring ( Oracle EBusiness suite, People Soft, Siebel, Java, .net ) by ACS – Foglight selected clients :Tel Aviv university ,Open University, Israel Postal services, IDF
All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 7907000 www.st ki.info

Thank you for your assistance in this research Pini Cohen EVP & Senior Analyst Architecture & Infrastructure Strategies [email_address]

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