Secure Incident Reporting Community-engagement System
What is SIRCS•   On-line application used by retail and night-time businesses in    England and Scotland to reduce crime a...
Who uses SIRCS                                                      ** staff and/or 3rd party security companies access SI...
SIRCS v Traditional Schemes              Traditional Retail and Pubwatch Schemes• Are time consuming and inefficient• Provi...
SIRCS is EffectiveInformation supplied by the Great Yarmouth SIRCS Partnership 2009/10                         August 2008...
Login pagehttps://www.fenbac.sircs.org/login                                        Terms and Conditions      Privacy Poli...
Home Page - Dashboard  https://www.fenbac.sircs.org/dashboard                                                             ...
Scheme Galleryhttps://www.fenbac.sircs.org/suspects                                                          Your IP Addre...
View a Profilehttps://www.fenbac.sircs.org/Profile_id                                                                      ...
Incident Reporthttps://www.fenbac.sircs.org/report_id13/details                                                           ...
Incident Report Mapping  https://www.fenbac.sircs.org/report_id13/location                                                ...
Home Page - Dashboard  https://www.fenbac.sircs.org/dashboard                                                             ...
Search Profileshttps://www.fenbac.sircs.org/suspects                                                                       ...
Search Profileshttps://www.fenbac.sircs.org/suspects                                                                     Yo...
View a Profilehttps://www.fenbac.sircs.org/Profile_id                                                                      ...
Home Page - Dashboard  https://www.fenbac.sircs.org/dashboard                                                             ...
Search Reports  https://www.fenbac.sircs.org/report_list                                                                  ...
Home Page - Dashboard  https://www.fenbac.sircs.org/dashboard                                                             ...
Excluded Persons Galleryhttps://www.fenbac.sircs.org/suspects                                                             ...
Exclusion Scheme                   Premises Posters and Red Exclusion Cards - Available to Download                       ...
SIRCS is Quick & Simple to use•   SIRCS is designed to be simple to use•   It has an E-CINS inspired user interface•   SIR...
Viewing Information - Easy as 1,2,3…1. Go to www.fenbac.sircs.org & enter you Username & Password2. Click the ‘Scheme Gall...
Incident Reporting in less than 5 minutes1. Go to www.fenbac.sircs.org & enter your Username & Password2. Click the ‘Repor...
The Benefits of using SIRCS•   Simple to use•   24/7 access via the internet and mobile devices•   Up-to-the-minute informa...
Scheme Galleryhttps://www.fenbac.sircs.org/suspects                                                          Your IP Addre...
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SIRCS 3 Presentation

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  • Hello My Name is Graham Mansbridge. \n\nI work for Empowering Communities - a not-for profit Social Enterprise that develops software solutions.\n\nWe produce on-line or Cloud based systems including not only SIRCS but also ECINS (which some of the Police officers here today may be using and NEMISys - the National Electronic Metal-theft Information System)\n\nToday I am here to talk to you about SIRCS\n
  • Well what is SIRCS?\n\n(read the points one by one)\n\nSIRCS has been in use for 6 years and is used by local retail and pubwatch partnerships on towns and cities across England and Scotland. It is also used in ‘specialist’ National Crime reduction Partnerships\n
  • SIRCS is accessed by staff at all these well known National Companies up and down the UK\nIt is also used for National schemes like the UK Gaming industry’s Scheme MachineGuard UK which helps record and detect and prevent crime associated with Fruit Machines \n
  • Traditionally a Typical Retail or Pubwatch partnership would involve the volunteers from the scheme and usually a police officer arranging meetings (for those members keen enough to attend in their own time) every couple of months or so where information would be shared in the form of offender albums. Because of the time between meeting these albums could be weeks or even months out of date by the time they are actually handed out.\n\nTo get round this ‘Information lag’ some schemes will email reports and offender images \n\nREAD OUT 1ST SECTION and explain the images why they are both bad ways of doing things\n\n\n\nNationally a police officer will spend on average between 10 and 12 working days per year just administering a ‘traditional’ hard copy album scheme and that doesn't include print costs. \n \nIndeed one ‘traditional’ scheme estimated that they were spending £1000 per year on ink alone, just to produce their retail albums.\n\nA Police Officer from one constabulary reported that when he was managing photo albums for just 2 towns, it was taking up 10% of his total working year. \n\nAnother PCSO who was given the responsibility of running the 'traditional' scheme in a single town calculated they were spending 6 working weeks per year managing it.\n \nIt is also worth remembering that the information sharing agreement and Data Protection breaches in one town were so bad that the Superintendent had to be informed and the albums that could be found were withdrawn immediately. Some were never recovered. \n\nSIRCS enables sensitive personal information to be securely uploaded in an encrypted environment and then authorised users are invited to view that information either directly or from intelligence bulletins that can be produced from within SIRCS.\n\n
  • At the British Retail Consortium national conference, Great Yarmouth Town Centre Manager, Jonathan Newman said that at Christmas 2009 since using SIRCS they had seen ASB in the town centre drop by 75% and retail crime drop by 49%. Not only that, but detections and arrests had gone up, which if you think about it logically should have dropped. He put this down to the improved information sharing that SIRCS generates. \n
  • When you are first signed up to the system you will get a ‘Welcome’ email\n\nIn that email you will be issued Username and Password plus a login page address (URL) as a link. All you then have to do is click the link and enter Username and Password. \n\nYou can save the login page address to your ‘favourites’ (PC) or ‘Bookmarks’ (Mac) so that you can get to your login page in future with just one click\n\nEvery user has their own login which means that everything that user views, adds or prints is recorded on their Action Log.\n\nThis has 2 benefits:\nit makes every user accountable for what they do regarding the sensitive information on the system which is one of the reasons the ICO like SIRCS and what helps to make it fully Data Protection compliant.\n\nThe other reason is also it enables the administrators of the system to see which of their members is actually logging in and viewing the information that is put on the system\n
  • Once you have logged in you will be taken to this page - This is what we call the Dashboard or Home Page and this is where is can access all the main functions of the site.\n\nAny of you with Smart Phones will notice that is laid out very similar to the iPhone or Android app page and that the icons are designed to make it intuitive.\n\nYou will also notice the Home button at the top. This appears on every page and enables you to get back to this page with 1 click.\n\nSo so far its nice and simple and straight-forward.\n\nThe recommended next move (what most people do is to click the yellow ‘scheme Gallery’ button\n
  • This page shows all suspects and offenders in your scheme that you have permission to view. \n\nie if you are a shop manager you will only see profiles that have related retail incidents (eg shop theft).\n\nYou will notice there are 3 bands in shades of red. These band contain the profiles in order of when they were last active and profiles move up and down these bands automatically.\n\nie. the dark red band shows all new offenders or reoffenders with the last 30 days. The Dark Pink showing 31-90 days and the pink are those profiles who have been inactive for over 90 days.\n\nThere will usually be more than just 5 offenders per band in which case these 5 faces change to another 5 faces after a few seconds and so on.\n\nIf you only want to see the most active you just click the white triangle and the page will show just ALL the profiles active in the last 30 days.\n\nAs you can see there are ‘Rubber stamps’ in Red and White over some image and these relate to the ‘Banned from one banned from all’ exclusion scheme that I will explain later.\n\nFrom this page it a simple matter of clicking on a face to see what they have done.\n\nSo if we click on John Smith in the centre here…\n
  • It brings up john smiths Profile.\n\nHere you can see all information held on Mr Smith and all the reports he is related to (beneath his image) so if we click on the top report ‘Staff member assaulted’…\n
  • That brings up the details of what happened.\n\nYou can can record lots of information here but there is actually very little that is actually mandatory - just time, date,, report type, report title and report text (what happened) plus whether an exclusion card was served\n
  • The system automatically geolocates the incident at the members premises so nothing to do there either but if the incident did take place elsewhere and address can be entered and the system will automatically place an incident marker on the map at that location. \n\nThis is particularly usefull for security staff who may work at multiple sites.\n\nNow if we clicj the home icon at the top of the page we can go back to the dashboard to show you some more functionality\n
  • Once you have logged in you will be taken to this page - This is what we call the Dashboard or Home Page and this is where is can access all the main functions of the site.\n\nAny of you with Smart Phones will notice that is laid out very similar to the iPhone or Android app page and that the icons are designed to make it intuitive.\n\nYou will also notice the Home button at the top. This appears on every page and enables you to get back to this page with 1 click.\n\nSo so far its nice and simple and straight-forward.\n\nThe recommended next move (what most people do is to click the yellow ‘scheme Gallery’ button\n
  • The system may contain offender profiles where there is no image or a profile where there is an image but no name. Therefore if you have an incident at you premises committed by someone that you can’t identify you can search the system by name or description and if you find them and attach that profile to yout report. \n\nFor example:\n If someone stole and iPod from your shop (or assaulted a member of staff at your pub) and you could see that on CCTV it was a male between 16 and 25 with very short dark hair, by selecting this combination from the drop downs above the images it will enable you to see the limited number of profiles that fit that description and make it much quicker and easier for you to link the correct person you your report and help the police to make an arrest \n
  • There we have our friend John Smith and if we click on his image…\n
  • It brings up john smiths Profile.\n\nHere you can see all information held on Mr Smith and all the reports he is related to (beneath his image) so if we click on the top report ‘Staff member assaulted’…\n
  • Once you have logged in you will be taken to this page - This is what we call the Dashboard or Home Page and this is where is can access all the main functions of the site.\n\nAny of you with Smart Phones will notice that is laid out very similar to the iPhone or Android app page and that the icons are designed to make it intuitive.\n\nYou will also notice the Home button at the top. This appears on every page and enables you to get back to this page with 1 click.\n\nSo so far its nice and simple and straight-forward.\n\nThe recommended next move (what most people do is to click the yellow ‘scheme Gallery’ button\n
  • brings up a list of reports that you can search using a powerful ‘Key Word’ search.\n\nNow back to the Dashboard and a quick word about exclusion schemes…\n\n\n
  • Once you have logged in you will be taken to this page - This is what we call the Dashboard or Home Page and this is where is can access all the main functions of the site.\n\nAny of you with Smart Phones will notice that is laid out very similar to the iPhone or Android app page and that the icons are designed to make it intuitive.\n\nYou will also notice the Home button at the top. This appears on every page and enables you to get back to this page with 1 click.\n\nSo so far its nice and simple and straight-forward.\n\nThe recommended next move (what most people do is to click the yellow ‘scheme Gallery’ button\n
  • Every time a member adds a report related to a profile, the user has to state whether the offender is excluded as a result.\n\nThere is a clearly defined list of banning criteria and if a person breaches any one of these, they should be excluded. The exclusion is for 6 months and applies to all members premises in either day time or night times sector \n\n(ie. a person caught shop lifting will be banned from members retail premises but not be banned from all pubs and clubs) \n\nBanning is done by means of issuing a red card to the offender at the time of the incident and results in the profile being show in the exclusion gallery with a red ‘EXCLUDED’ stamp.\n\nWhere an offender cannot be issued with a red card (eg they were too violent or escaped) they will still appear in the Exclusion Gallery as there is an option to select ‘Red Card to be Served’ on the incident report. In this case they appear with a White ‘SERVE A RED CARD’ stamp over their image.\n\nThis informs members that this person should not be allowed to enter any members premises but instead served with a red card. Once this is done a report must be submitted so that their status is upgraded to ‘Excluded’ \n\nThe ban will only expire 6 months after the card is issued (so there is limited benefit in avoiding being issued)\n\nIf a banned person enters or attempts to enter a member’s premises another card should be issued, report submitted and the 6 moth ban starts again\n
  • This shows the essential material that you will need to display. It is available from the download section once logged in\n\nRed cards should be carried by all management and door staff so they can be issued at short notice\n
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  • This page shows all suspects and offenders in your scheme that you have permission to view. \n\nie if you are a shop manager you will only see profiles that have related retail incidents (eg shop theft).\n\nYou will notice there are 3 bands in shades of red. These band contain the profiles in order of when they were last active and profiles move up and down these bands automatically.\n\nie. the dark red band shows all new offenders or reoffenders with the last 30 days. The Dark Pink showing 31-90 days and the pink are those profiles who have been inactive for over 90 days.\n\nThere will usually be more than just 5 offenders per band in which case these 5 faces change to another 5 faces after a few seconds and so on.\n\nIf you only want to see the most active you just click the white triangle and the page will show just ALL the profiles active in the last 30 days.\n\nAs you can see there are ‘Rubber stamps’ in Red and White over some image and these relate to the ‘Banned from one banned from all’ exclusion scheme that I will explain later.\n\nFrom this page it a simple matter of clicking on a face to see what they have done.\n\nSo if we click on John Smith in the centre here…\n
  • Transcript of "SIRCS 3 Presentation"

    1. 1. Secure Incident Reporting Community-engagement System
    2. 2. What is SIRCS• On-line application used by retail and night-time businesses in England and Scotland to reduce crime and ASB• Securely accessible via the internet and mobile devices• A database of incidents and offenders including their Images• Members log in to view, report and share information locally and nationally• Used to run a scheme and/or sector-wide banning scheme
    3. 3. Who uses SIRCS ** staff and/or 3rd party security companies access SIRCS at these companies
    4. 4. SIRCS v Traditional Schemes Traditional Retail and Pubwatch Schemes• Are time consuming and inefficient• Provide slow, ineffective reporting and information sharing• Photo albums are expensive to produce and distribute• Not fully Data Protection compliant• Up-to-the-minute information sharing • Encourages maximum participation• Secure, 24/7 access from anywhere • Enables Retail & Night-time use in one• Every user has a full action log • Fully Data Protection compliant
    5. 5. SIRCS is EffectiveInformation supplied by the Great Yarmouth SIRCS Partnership 2009/10 August 2008 - January 2010 Arrests 50% Detections 0 -50% Retail Crime Xmas 09 ASB -100%
    6. 6. Login pagehttps://www.fenbac.sircs.org/login Terms and Conditions Privacy Policy Subject Access Request Empowering Communities, Unit 28, Riverside Business Centre, Riverside Road, Lowestoft, Suffolk, NR33 0TQ Tel: 01502 576888 | Fax: 01502 531988 | email: info@empowering-communities.org Empowering Communities is a trading name of N.S.E.P C.I.C | Company Number: 6265613 | Registered VAT Number: 915979474
    7. 7. Home Page - Dashboard https://www.fenbac.sircs.org/dashboard Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 LogoutEmpowering Communities, Unit 28, Riverside Business Centre, Riverside Road, Lowestoft, Suffolk, NR33 0TQTel: 01502 576888 | Fax: 01502 531988 | email: info@empowering-communities.orgEmpowering Communities is a trading name of N.S.E.P C.I.C | Company Number: 6265613 | Registered VAT Number: 915979474
    8. 8. Scheme Galleryhttps://www.fenbac.sircs.org/suspects Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 Logout Scheme Profiles
    9. 9. View a Profilehttps://www.fenbac.sircs.org/Profile_id Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 Logout John Smith Profile ID:27 Name: John SMITH Police Area: Cambridge Constabulary Gender: Male Alias: Jacko DOB: 07-02-1985 (27 Years) Warning Markers: VIOLENT, VERBAL ABUSE Report Title: Staff Member Assaulted [view this report] Incident Date: Tuesday 14-02-2012 Author: Andy Elmore Premises: The White Horse Exclusion Served?: Yes Report Text: At 23:50 on Tuesday 14 Feb 2012 two males… Report Title: Assaulted another Customer [view this report] Incident Date: Friday 06-12-2011
    10. 10. Incident Reporthttps://www.fenbac.sircs.org/report_id13/details Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 Logout Staff Member Assaulted Report ID:13 Name: John SMITH Incident Time: 23:50 DOB: 07-02-1985 (27 years) Incident Date: Tuesday 14-02-2012 NO INCIDENT Report Type: Assault IMAGE Exclusion Served?: Yes Report Text: At 23:50 on Tuesday 14 Feb 2012 two males, one black and one white who were at the bar were involved in a heated argument. When it looked to be turning ugly, a member of the bar staff intervened and attempted to cool the situation down. The white male shouted at the bar man ‘What’s it got to do with you’ and then head butted the staff member in the face giving him a bloody nose. Both males then headed quickly to the exit but were detained by door staff and the Police were called. Both men and staff members were questioned and the white male was arrested. The arrested male was identified as John SMITH. SMITH was served a Red Exclusion Card before being taken away by the police
    11. 11. Incident Report Mapping https://www.fenbac.sircs.org/report_id13/location Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 Logout Staff Member Assaulted Report ID:13 Name: John SMITH Premises: The White Horse PH DOB: 07-02-1985 (27 years) Address: 19 The Street Guyhirn Cambridgeshire CG12 4SD Police Area: Cambridgeshire ConstabularyEmpowering Communities, Unit 28, Riverside Business Centre, Riverside Road, Lowestoft, Suffolk, NR33 0TQTel: 01502 576888 | Fax: 01502 531988 | email: info@empowering-communities.orgEmpowering Communities is a trading name of N.S.E.P C.I.C | Company Number: 6265613 | Registered VAT Number: 915979474
    12. 12. Home Page - Dashboard https://www.fenbac.sircs.org/dashboard Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 LogoutEmpowering Communities, Unit 28, Riverside Business Centre, Riverside Road, Lowestoft, Suffolk, NR33 0TQTel: 01502 576888 | Fax: 01502 531988 | email: info@empowering-communities.orgEmpowering Communities is a trading name of N.S.E.P C.I.C | Company Number: 6265613 | Registered VAT Number: 915979474
    13. 13. Search Profileshttps://www.fenbac.sircs.org/suspects Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 Logout Search Scheme Profiles DED DED UDED EX CLU EXCLU E XCL Craig RICHARDS Unknown MALE 14 John SMITH Julie WILLIAMSON Chloe BROWN DED ED A UD A VE EX CLU EXCL SER VE SER
    14. 14. Search Profileshttps://www.fenbac.sircs.org/suspects Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 Logout Profiles Search Results:
    15. 15. View a Profilehttps://www.fenbac.sircs.org/Profile_id Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 Logout John Smith Profile ID:27 Name: John SMITH Police Area: Cambridge Constabulary Gender: Male Alias: Jacko DOB: 07-02-1985 (27 Years) Warning Markers: VIOLENT, VERBAL ABUSE Report Title: Staff Member Assaulted [view this report] Incident Date: Tuesday 14-02-2012 Author: Andy Elmore Premises: The White Horse Exclusion Served?: Yes Report Text: At 23:50 on Tuesday 14 Feb 2012 two males… Report Title: Assaulted another Customer [view this report] Incident Date: Friday 06-12-2011
    16. 16. Home Page - Dashboard https://www.fenbac.sircs.org/dashboard Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 LogoutEmpowering Communities, Unit 28, Riverside Business Centre, Riverside Road, Lowestoft, Suffolk, NR33 0TQTel: 01502 576888 | Fax: 01502 531988 | email: info@empowering-communities.orgEmpowering Communities is a trading name of N.S.E.P C.I.C | Company Number: 6265613 | Registered VAT Number: 915979474
    17. 17. Search Reports https://www.fenbac.sircs.org/report_list Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 Logout Reports Click on a Report Title to View Staff Member Assaulted 14-02-2012 23:54 The White Horse Andy ElmoreEmpowering Communities, Unit 28, Riverside Business Centre, Riverside Road, Lowestoft, Suffolk, NR33 0TQTel: 01502 576888 | Fax: 01502 531988 | email: info@empowering-communities.orgEmpowering Communities is a trading name of N.S.E.P C.I.C | Company Number: 6265613 | Registered VAT Number: 915979474
    18. 18. Home Page - Dashboard https://www.fenbac.sircs.org/dashboard Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 LogoutEmpowering Communities, Unit 28, Riverside Business Centre, Riverside Road, Lowestoft, Suffolk, NR33 0TQTel: 01502 576888 | Fax: 01502 531988 | email: info@empowering-communities.orgEmpowering Communities is a trading name of N.S.E.P C.I.C | Company Number: 6265613 | Registered VAT Number: 915979474
    19. 19. Excluded Persons Galleryhttps://www.fenbac.sircs.org/suspects Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 Logout Excluded Offender Profiles
    20. 20. Exclusion Scheme Premises Posters and Red Exclusion Cards - Available to Download ‘Red Card’ Exclusion Notice (A6) Must be issued to an offender in order that a ban can commence Therefore all Management, Security and Door staff should carry at least one at all timesMembers Poster (A4) Gives web link to List of Premises Banning Criteria Poster (A4)Must be displayed in every Member Premises Gives Appeals Advice Should be displayed in every Member Premises
    21. 21. SIRCS is Quick & Simple to use• SIRCS is designed to be simple to use• It has an E-CINS inspired user interface• SIRCS is much easier to use than Facebook or Ebay• It takes less than 5 minutes to enter a report on SIRCS
    22. 22. Viewing Information - Easy as 1,2,3…1. Go to www.fenbac.sircs.org & enter you Username & Password2. Click the ‘Scheme Gallery’ icon3. Click on a profile image to see all information about that person4. Click on any ‘Incident Title’ to read about that incident
    23. 23. Incident Reporting in less than 5 minutes1. Go to www.fenbac.sircs.org & enter your Username & Password2. Click the ‘Reports’ icon then ‘Report an Incident’3. Complete the form with a brief, factual account of what happened and link it to the offender4. Click ‘Submit’
    24. 24. The Benefits of using SIRCS• Simple to use• 24/7 access via the internet and mobile devices• Up-to-the-minute information sharing• Effective ‘Banned from one banned from all’ Exclusion Scheme• Enables retail and pubwatch schemes to use one system• Fully Data Protection compliant
    25. 25. Scheme Galleryhttps://www.fenbac.sircs.org/suspects Your IP Address: 192.168.00.00 Logged in as: User123 Last Session: Today, at 15:24 Logout Scheme Profiles
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