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Making the Managed Energy Home a RealityBroadband World Forum, 29th Sept 2011                                             ...
Topics1.     Introducing AlertMe2.     Consumers and…     –      the Smart Home     –      the Smart Meter3.     Open stan...
Introducing AlertMe•   A cloud-based platform for the Smart Home•   Consumer-centric•   More than 5 years of real-world ex...
Consumers and the Smart Home
The connected home        MEDIA                      EVERYTHING ELSE                         Daddy’s                      ...
Qualities of the user experience Things in home                  Hub                     Cloud                      User  ...
What consumers say•   “I wouldnt be without it now”•   “Remote monitoring is ace”•   “Saved me 45% of my energy bill!”•   ...
Consumers and the Smart Meter
Consumers & the Smart MeterHow do consumers want energy information?• The Smart Meter may be central to utility plans - bu...
In-home Display experience affects attitudes1) Having had an IHD before increases the likelihood of wanting Online2) …and ...
UK Smart Meter architecture
Open Standards
The evolution of the Smart Home•   Putting devices online is necessary … but not sufficient•   Transition:     – From 1:1 ...
Why OSGi now?•   Increasing heterogeneity of home devices•   Access to 3rd-party devices (on existing PHYs)•   Access to n...
Applications for OSGi•   AlertMe non-OSGi gateways are already fully-managed & secure•   Several gateways already in mass ...
Strategy for the Smart Home
Strategic Pillars                      Open Standards Platform & 3rd Party Devices                      •  Open platform  ...
Strategy: PlatformPlatform                               •   Open Standards (OSGi) cloud-based platform &                 ...
Strategy: New ServicesServices(Controls)                                       •   Home Energy Management                 ...
Strategy: New Services  Services(Data Analytics) •    Visibility & insights to help change behaviour through benchmarking,...
Strategy: New Services  Services(Data Analytics) •    Visibility & insights to help change behaviour through benchmarking,...
Strategy: Channel & MarketsChannel & Markets                              •   Tier One strategic partnerships             ...
Business Model      Direct to Consumer                      Partner Model  •   Low hardware costs to encourage     •   Ful...
Benefits                      CONSUMERS                                                       PARTNERS                    ...
Making the Managed Energy Home a RealityBroadband World Forum, 29th Sept 2011                                             ...
Services: SmartEnergy     Intelligent home energy monitoring     •   Tracks home energy use in real time     •   Bill pred...
Services: SmartControls     SmartHeating - Easy remote control of home heating           •   Simple understandable control...
Services: SmartMonitoring     Self–install home monitoring system for peace of mind         •    Simple to install and use...
OSGi Platform - How it Works  •   Multiple devices activated through device store and driver load to hub  •   Services thr...
Making the Managed Energy Home a Reality
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Making the Managed Energy Home a Reality

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Pilgrim Beart's presentation to Broadband World Forum, Paris, 29 Sep 2011

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Transcript of "Making the Managed Energy Home a Reality"

  1. 1. Making the Managed Energy Home a RealityBroadband World Forum, 29th Sept 2011 AlertMe.com www.alertme.com
  2. 2. Topics1. Introducing AlertMe2. Consumers and… – the Smart Home – the Smart Meter3. Open standards4. Strategy for the Smart Home
  3. 3. Introducing AlertMe• A cloud-based platform for the Smart Home• Consumer-centric• More than 5 years of real-world experience – B2C base gives us invaluable insight – Particularly of Home Energy and Home Monitoring• Tier 1 Channel partnerships – validation
  4. 4. Consumers and the Smart Home
  5. 5. The connected home MEDIA EVERYTHING ELSE Daddy’s My bill is home! lower! Coming I’m home to looked- a warm Peace after house of Mind • Modal, part-time • Subconscious, continuous •“Consumed” •“Experienced”
  6. 6. Qualities of the user experience Things in home Hub Cloud User (2 to 50 devices Gateway Services Experience per home) Ignore the = Intelligence Easy to SubliminalLive, hardware – “It just spread install & care UX2-way “live” the works” seamlessly for (not modal) benefits
  7. 7. What consumers say• “I wouldnt be without it now”• “Remote monitoring is ace”• “Saved me 45% of my energy bill!”• “Gives peace of mind”• “Simple, hassle free security!”• “I can control it and it only alerts me not the whole neighbourhood”• “My home is now active, not passive, connected not disconnected.”• “It does exactly what I want it to”• “It does what it says on the tin”
  8. 8. Consumers and the Smart Meter
  9. 9. Consumers & the Smart MeterHow do consumers want energy information?• The Smart Meter may be central to utility plans - but it’s not the centre of the consumer’s life!• Huge opportunity to create “pull” instead - offer consumers ways to take advantage of Smart Meters Option 1 - Display 40% OPTION 1: A Free Energy Display Option 2 - Online 40% Depends 12% OPTION 2: Neither 8% Free Online Energy access Source: Critical Research, May 2011, 1224 UK participants
  10. 10. In-home Display experience affects attitudes1) Having had an IHD before increases the likelihood of wanting Online2) …and then having discarded it significantly increases the likelihood of wanting Online (by 60% compared to those who have never had an IHD)
  11. 11. UK Smart Meter architecture
  12. 12. Open Standards
  13. 13. The evolution of the Smart Home• Putting devices online is necessary … but not sufficient• Transition: – From 1:1 to 1:many – From M2H to M2M• Challenges: • 1:1 thinking • Manufacturers re-inventing the wheel • Burden of multiple platforms & gateways• Needs Management, to make it all “just work” Smart • Despite limited capabilities of end-devices Home • Despite sometimes unreliable/high-latency connectivity• …and all this needs open standards: ZigBee, OSGi, …. A B M U
  14. 14. Why OSGi now?• Increasing heterogeneity of home devices• Access to 3rd-party devices (on existing PHYs)• Access to new PHYs• Run multiple Applications on one gateway• Run applications on 3rd-party gateways• Incremental cost of OSGi now small• Trend from product to (managed) service
  15. 15. Applications for OSGi• AlertMe non-OSGi gateways are already fully-managed & secure• Several gateways already in mass production – Both with & without OSGi – Can upgrade to OSGi later• OSGi will make AlertMe Apps available on even more platforms: – Routers, STBs, Smart Meters,….
  16. 16. Strategy for the Smart Home
  17. 17. Strategic Pillars Open Standards Platform & 3rd Party Devices • Open platform Platform • Multiple devices using a range of communications protocols • Maximum device adoption Products & Services (Apps) • Home Energy Management • Heating control, automation and intelligence • New Energy - Solar PV & EV Services • Home Monitoring • Data Focus on tier 1 partners in key geographies • British Gas, Deutsche Telekom, … Channels & • Further European & US partnership Markets Competition • UK anchor market, progress in Europe and N America Routes to Market 17
  18. 18. Strategy: PlatformPlatform • Open Standards (OSGi) cloud-based platform & service gateway • Based on Java technology, OSGi enables interoperability over a variety of networked devices. • Single open, intelligent, expandable platform to support the widest range of devices and applications. – More dynamic upgrades, easier to deploy, more cost effective – Enhances interoperability & facilitates 3rd Party Devices (integrate not build) – Enables partners to develop a wide range of their own applications (SDK) AlertMe Online UX – Enables device manufacturers to integrate with the minimum of development on their part (DDK) – Allows both to focus on their core capabilities AlertMe home gateways 18
  19. 19. Strategy: New ServicesServices(Controls) • Home Energy Management – See & manage energy online – Solar PV monitoring generation, consumption, export & FITs – Electric vehicle charging – White goods integration • Heating/ Cooling – “Killer app” for the Smart Home? • Potential for highest savings • Two Government backed trials, savings c. 15-23% – WattBox - new AlertMe acquisition • Intelligent heating automation – and hot water • Multi-zone & remote diagnostics Heating is >50% of energy bill Electricity Generated Today …but <50% understand controls 19
  20. 20. Strategy: New Services Services(Data Analytics) • Visibility & insights to help change behaviour through benchmarking, personalised tips & alerts • Smart metering is making it affordable to share insights to increase customer engagement and targeted upsell to other relevant services • Diagnostics offers the potential for remote system diagnostics and enhanced customer support Pre-Smart Smart meter Smart meter + Hub Energy Manager Quarterly Personalised Targeted Where Intelligent Remote bill report energy advice, tips Upsell does it go? Heating Diagnostics & alerts online. Smart meter 5 sec meter data 30 min data GPRS Partner AlertMe Broadband & device data Platform Platform Demographic DECC/Weather & Service data / Other data 20
  21. 21. Strategy: New Services Services(Data Analytics) • Visibility & insights to help change behaviour through benchmarking, personalised tips & alerts • Smart metering is making it affordable to share insights to increase customer engagement and targeted upsell to other relevant services • Diagnostics offers the potential for remote system diagnostics and enhanced customer support Pre-Smart Smart meter Smart meter + Hub Energy Manager Quarterly Personalised Targeted Where Intelligent Remote bill report energy advice, tips Upsell does it go? Heating Diagnostics & alerts online. Smart meter 5 sec meter data 30 min data GPRS Partner AlertMe Broadband & device data Platform Platform Demographic DECC/Weather & Service data / Other data 21
  22. 22. Strategy: Channel & MarketsChannel & Markets • Tier One strategic partnerships – British Gas strategic investment & commercial deal – Deutsche Telekom partnership – European Energy & Telco Utility • Key Territories – UK – Europe – North America Routes to Market 22
  23. 23. Business Model Direct to Consumer Partner Model • Low hardware costs to encourage • Fully Managed or Partner Integrated adoption ( £49.99) and Hosted • Additional AlertMe and 3rd party • Monthly License Fee for services devices can be added to the (plus set-up fee if integrated) system at incremental cost • Cost-plus service Gateway, and 3rd (SmartPlugs, Sensors, Cameras party end devices • Very low cost, mass-scale service • Whole UX is partner-branded (inc. • Already holds many billions of user interfaces and customer datapoints support) 2
  24. 24. Benefits CONSUMERS PARTNERS EMPOWERMENT DIFFERENTIATION & RETENTIONVisibility is the significant first step in helping Market-ready, open & expandable cloud-based platform,customers change consumption behaviour. service gateway and user experience for a wide range of connected devices that can be controlled online andAdding remote controls and intelligence transforms from a Smartphone anytime, anywhere.the way customers interact and manage their home onthe go. UTILITIES • Enhances customer engagement & improves loyaltySignificant savings can make this a negative cost • Optimises Smart Meter programmeservice. TELCOS• Easy to use & affordable • Provides new layered Value Added Service bundles• Provides efficiency, comfort & peace of mind • Creates data & ecommerce opportunities• Choice & flexibility of devices & applications in the home• Single integrated online user interface OEM / RETAIL• Personalised configuration, intelligent & M2M automation • Enhances device functionality, improves product offering • Creates an ongoing service relationship with the customer 2
  25. 25. Making the Managed Energy Home a RealityBroadband World Forum, 29th Sept 2011 AlertMe.com www.alertme.com
  26. 26. Services: SmartEnergy Intelligent home energy monitoring • Tracks home energy use in real time • Bill prediction and budgeting • Home internal & external temperature • Analytics for personal advice to reduce bills • Appliance level tracking Washing Machine Dog heater27
  27. 27. Services: SmartControls SmartHeating - Easy remote control of home heating • Simple understandable control of home heating system • Control from anywhere – mobile, online, in the home • Save energy – only have the heating on when you need it SmartAppliances - Remote control of home appliances • Schedule switch on/off times for appliances • Presence-detecting key fobs control appliances automatically • Monitor energy cost & consumption of major home appliances28
  28. 28. Services: SmartMonitoring Self–install home monitoring system for peace of mind • Simple to install and use • Secure: battery & GPRS backup • Motion & contact sensors • Video monitoring: fixed, pan & tilt, outdoor • Safety applications: Smoke, Gas, CO, flood detectors • SMS, call & email alerts • Option to link with professional monitoring centre29
  29. 29. OSGi Platform - How it Works • Multiple devices activated through device store and driver load to hub • Services through application store (AlertMe and partner) • Extensibility to other devices and services (eg. E-healthcare, smart metering) • Ability for AlertMe and Partner to build open architecture for multiple current and future services 3
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