Be the first to like this
Lean’s origins started in manufacturing and the automotive industry, but Lean has also found success in other lines of business. With a focus on value from the customer’s perspective, operational waste is reduced and processes are streamlined. Employees are empowered to provide improvement solutions and metrics show the fruit of the organizational labor. Take a look at how UCSF Medical Center is using Lean to improve IT services.
-You will understand the high level concepts of Lean.
-You will see how customer focus actually reduces cost.
-You will be able to define and identify operational waste.
-And… you will know that you want to learn more!
About the presenter:
Pierre Brickey has over twenty years of experience in the technology industry spanning the defense, telecom, and healthcare sectors. As Director of IT Quality at UCSF Medical Center, he is focused on enterprise IT value, process improvement, and service quality. In his spare time, he is the IT Program Director for the Mission Bay Hospitals construction effort, due to open in February 2015.