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The Future of Content Management - AIIM Conference 2011

by Laurence Hart

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Content Management, including collaboration, is poised to make an evolutionary step further. Web 2.0, the cloud, and other innovations are changing the way people view, use, and interact with content. Understanding these new technologies how the impact the world of content management is critical to preparing to meet the new expectations, challenges, risks and rewards posed by these new technologies.

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The Future of Content Management - AIIM Conference 2011 Presentation Transcript

The Future of Content ManagementCloudy with a Chance of Innovation
Laurence Hart
Washington Consulting, Inc.
March 2011

Why Listen?
Information Management 15+ years
Document Management
Records Management
Web Content Management
XML
Collaboration (Grandfather of Enterprise 2.0)
Digital Asset Management
AIIM Interoperable Committee
CM Pros, Chair Standards Group
Author, Word of Pie
http://wordofpie.com
http://twitter.com/piewords
Director, Technology Solutions, Washington Consulting, Inc.

Our World
My content growing,
evolving, and expanding.
Cloud brings rain or hope?

In the Beginning

Then Came Scanning

Followed by Process

And Everything Else
Email
Management
Web
Content
Management
Digital
Asset
Management
Collaboration
Records
Management

Email
Management
Content
Applications
Web
Content
Management
Digital
Asset
Management
Collaboration
Records
Management
ECM
Project
ECM
Project
ECM
Project
Process Services
External
Interfaces
(SOAP,
WS-*, RSS,
REST,
RPC…)
The Enterprise
CMS Platform
Content Services
Library Services
Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.
- AIIM Website, November 2010
Grand Unifying Theory
Define
ECM
CCA
Analytics
Forms
Reports

Web 2.0
Conversational
Web 1.5
Transactional
Meanwhile
Web 1.0
Informational
ECM
Content
Management
ECM
ECM

Two Problems

For Example
U.S. Citizenship and Immigration Service
Over 1 million new legal immigrants per year
Average storage per file, 70 MB
Keep for 99 years
75+ TB/year with ZERO back-file conversion
Over 16 million benefit claims per year
Everything is audited
Multiple agency access

Two Outcomes

Req/Design
Dev/Test
Design/Dev
Why the Lag?
Enterprise CMS Platform Release Cycle
Req/Dev/Design/Dev…
Internet
Generation
Year
One
Year
Two
Year
Three

The Unanswerable Question
If all the obstacles to ECM adoption - e.g., user/culture acceptance, networks bandwidth, cost, security, etc.- were to go away, what would you do with ECM?
Andrew Chapman
http://nevertalkwhenyoucannod.com
Fall 2010

Vacation Picture
15

Plato’s Cave
16

Focus on the User
The Ether
Tags:
Proposal, Widgets, Draft,
XYZ Inc, Work
Share:
Sarah(Partner)/Edit
Tags:
Approved
Share:
XYZ-Purchasing
/Read

Unify the User’s Content
The Ether

Simple Access

Map of the Future
Omnipresent Content Management
Old Guard
Features
Challengers
“We Matter”
Architecture

The Change
Enterprise Content Management (ECM) is a strategy for the coordinated management of all content throughout an organization, allowing for people and systems to find and use content from within any business context.
Omnipresent Content Management (OCM) is the coordinated management of all content throughout the world, allowing for people and systems to find, use, and share content from within any context.

You Ready?
Twitter: @piewords
Blog: http://wordofpie.com
Email: lhart@washingtonconsulting.com

Laurence Hart, Chief Information Officer at AIIM You will likely want the PDF version with notes for reference:
http://wordofpie.files.wordpress.com/2011/03/2011-03-aiim-future-of-content-management-notes.pdf

To download the presentation without notes, go here:
http://wordofpie.files.wordpress.com/2011/03/2011-03-aiim-future-of-content-management.pdf 2 years ago

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