Always events pothol es

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Always events pothol es

  1. 1. POTHOLEs – Always Events PAY ATTENTION P - Meaningful listening - Discharge “time-outs” ORIENT PATIENTS AND FAMILIES O - Introductions - Rhythm of the ward/service TEST UNDERSTANDING T - Explain without jargon - Solicit questions, understanding HUMANISM – BE KIND H - Adult-to-adult amenities - Empathize ON-TIME CARE O - Realistic timelines - Update, empathize LET PATIENTS EXPLAIN L - Open-ended inquiries - Is there anything else? EXPECTATIONS – WHAT SHOULD PATIENTS EXPECT? E - What happens next - Coordinate, explicate

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