How Users See I.T.
User: I need a new feature on my application that shows me a list
of my contacts to select from
IT: I’ll Need a change request for that.
User: It’s just a simple change
IT: It requires a change impact report that details changes to the
data model, screen real-estate, list of controllers and models
affected and signoff by the UX team for the view changes
User: Wha…what’s all of that? UX? Your making this up.
IT: UX==User Experience
User: Well so far, it’s been pretty poor!

How I.T. Sees Users
User: I need a new feature on my application that shows me a list
of my contacts to select from
IT: No problem at all, the application already allows you to do just
that. Open Outlook, go to your contacts page, find the contact
you want to select, right click, save to Desktop, swap back to the
application Click on Tools->Contacts->YouDon’t WantToDoThis
and select the contact from where you save it.
User: Iâ