Knowledge Management Software Presentation

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PHPKB is knowledge base software that has been designed to provide a complete knowledge management solution for your business. With PHPKB Software, you can add a powerful, searchable knowledge base to your site in minutes and help your customers help themselves.

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Knowledge Management Software Presentation

  1. 1. 1<br />PHPKB<br />PRESENTATION<br />A short presentation about PHPKB Knowledge Base Software<br />By: AJAY CHADHA (CEO)Chadha Software Technologies<br />232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  2. 2. 2<br />ABOUT PHPKB<br />The best way to manage, share knowledge with internal and external users.<br />PHPKB is knowledge base software that has been designed to provide a complete knowledge management solution for your business. With PHPKB Software, you can add a powerful, searchable knowledge base to your site in minutes and help your customers help themselves. Create unlimited categories, and manage all your frequently asked questions and knowledge base entries with ease.<br />PHPKB provides the tools to capture and share knowledge as well as to manage the whole knowledge management cycle. It is the fastest, smartest way to share and manage your knowledge base content. All your users would need to access your information is a standard web browser and an internet connection. It comes with full source code and it can be pretty much anything you want it to be. Use it to share knowledge with others. Publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information.<br />For more information, please visit:<br />www.knowledgebase-script.com<br />232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  3. 3. 3<br />PHPKB FEATURES<br />See why thousands of web sites use PHPKB knowledge base software to help their customers, help themselves. <br /><ul><li>Unlimited Categories & Articles
  4. 4. Public Categories for External Users
  5. 5. Private Categories for Internal Users
  6. 6. Powerful WYSIWYG HTML Editor
  7. 7. File Attachments & Custom Fields
  8. 8. Multiple Admin User-Levels (Back-end)
  9. 9. Unlimited Public Area Users (Front-end)
  10. 10. User-Groups & Permissions for Access Control
  11. 11. Instant Article Suggestions (Contact Page)
  12. 12. Glossary Terms & Definitions (Auto linking)
  13. 13. Article Subscribers
  14. 14. Knowledge Base Subscribers
  15. 15. Detailed Reports & Knowledge Base Statistics
  16. 16. Easy to Install & Cross-Browser Compatible
  17. 17. News and Announcements Section
  18. 18. Multi-Language Support (ML Edition)
  19. 19. Article Version/Revision Control
  20. 20. Featured Articles & Expiry Date for Articles
  21. 21. Export Articles to PDF and DOC formats
  22. 22. Intellectual Property Protection (Article Content)
  23. 23. Knowledge Base Database Backup (SQL format)
  24. 24. LDAP Integration & Authentication (Enterprise)
  25. 25. User Comments & Article Ratings for Feedback
  26. 26. Support Tickets Section (Open & Closed Tickets)
  27. 27. Facility For Publishing Tickets as Articles to KB
  28. 28. Completely Web-based Knowledge Base System
  29. 29. Comes with Full Source Code (Owned License)
  30. 30. Available as Owned or Hosted License</li></ul>232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  31. 31. 4<br />WHO USES PHPKB<br />Our prestigious clients that proudly use PHPKB Knowledge Base Software<br />Some of the largest and most respected companies, universities and government organizations in the world use PHPKB to share knowledge, reduce customer support and cut staff training costs.<br />232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  32. 32. 5<br />PHPKB BENEFITS<br />PHPKB allows you to locate, capture & share information with your team.<br />There are numerous benefits to your business by using PHPKB knowledge base software. The major benefits among them are:<br />Reduce Customer Support Time<br />Share Company Documents & Procedures<br />Eliminate Staff Training Time<br />Help customers find information and answers to common questions quickly and easily and free up customer service staff to handle more complicated issues.<br />Provide 24/7 assistance even when your business is closed.<br />and there are many more…<br />PHPKB allows you to share information from your website or Intranet with an enterprise-grade knowledge base system to improve customer service while reducing time spent on customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents. Staff, customers, website visitors and partners can access information locally or over the Internet. The powerful group-based category permission architecture makes it easy to share knowledge with only the people or groups you choose.<br />232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  33. 33. 6<br />REDUCE CUSTOMER SUPPORT<br />Improve customer service quality while reducing customer support time.<br />The web-based self help interface makes it easy for customers to find answers to their own problems instead of submitting emails or calling your support department. The 'Instant Article Suggestions' technology is already integrated into the contact/support form to provide instant answers to customer's questions as they type, reducing support even further.<br />Features to reduce customer support time:<br /><ul><li>A completely web-based self-help system
  34. 34. Feedback channels to help your staff improve knowledge items based on customer input
  35. 35. Unlimited number of articles and categories.
  36. 36. Categorize information by area, product, etc.
  37. 37. Customers can store their own favourites' list
  38. 38. Instant Article Suggestions technology on contact form
  39. 39. Full-text search for customers to easily search knowledge items and file attachments
  40. 40. News and announcements section
  41. 41. Subscribe to an article to be notified when it is updated
  42. 42. Knowledge Base Subscription System
  43. 43. RSS feeds allow customers to instantly see new knowledge items
  44. 44. Glossary of terms to define technical words for customers
  45. 45. and many more features…</li></ul>232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  46. 46. 7<br />SHARE COMPANY DOCUMENTS<br />PHPKB makes it easy to share company documents and procedures.<br />Whether your staff are in one physical location or one hundred, PHPKB Knowledge Management Software makes it easy for them to share, search, rate, export and print company documents, procedures and more. Forget email or network file-servers for file sharing - now everyone has access to the same single version of a document from the same location.<br />Features to make sharing company documents and procedures easier:<br /><ul><li>Accessible through any computer with a web browser
  47. 47. Private categories for protected and restricted content
  48. 48. Built-in feedback channels to help your staff improve knowledge
  49. 49. Powerful WYSIWYG Editor for authoring articles
  50. 50. Featured articles for better exposure & Expiry Date for time-sensitive articles.
  51. 51. Revisions are created and saved automatically when an article is updated
  52. 52. Full-text search system to search and locate knowledge items easily
  53. 53. Group-based permissions and access
  54. 54. LDAP Integration and authentication
  55. 55. Fast, accurate searching and indexing of content and attachments (DOC, XLS, PPT, TXT, HTML and PDF files)
  56. 56. Customizable front-end (public area) with your company logo and colour scheme</li></ul>232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  57. 57. 8<br />REDUCE STAFF TRAINING TIME<br />PHPKB allows you to reduce training time for new staff members significantly.<br />By providing new staff members with a list of company-wide policies, procedures and how-to guides to read in your knowledge base, they can be up and running quicker. You reduce staff training time significantly and give new staff members a "hands on" approach to learning. The best thing is that nobody else except your staff members has access to the training guides since you can store them under private categories.<br />Features to reduce staff training time:<br /><ul><li>Completely web-based system for staff users to access it from anywhere
  58. 58. Categories can be protected and access to training content is restricted
  59. 59. Upload company procedures and documents (DOC, XLS, PPT, TXT, HTML and PDF files) which can be indexed and are searchable.
  60. 60. Built-in feedback channels to help your knowledge managers improve training material over time
  61. 61. Search keywords are saved to know what users are searching for in the knowledge base
  62. 62. Knowledge items can be printed or exported to MS Word and Adobe PDF format for saving
  63. 63. Related knowledge items for further reading/self-training
  64. 64. Group-based access to limit users to categories such as Sales, HR or Development only
  65. 65. Customizable with your company logo and colour scheme</li></ul>232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  66. 66. 9<br />BUSINESS CHALLENGES<br />Some of the reasons why knowledge management is important for any serious business & how they can benefit from knowledge sharing.<br />PROBLEM #1<br />According to the “Technical Support Cost Ratios”, a publication by The Association of Support Professionals, small companies spend about 20% of the revenue on customer service and technical support.<br />SOLUTION<br />The solution is Self-service Customer Supportmodel offered by PHPKB knowledge base software. When a customer has a common technical support or customer service question, he is presented with a knowledge base of FAQ’s on your website. The customer searches or browses your knowledge base to find an answer to his question. If the customer is not able to find an answer to his question, he can use the ‘Ask Question’ form to submit a support ticket. Your support executive can answer his question from admin area & publish it to the knowledge base for other customers.<br />232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  67. 67. 10<br />BUSINESS CHALLENGES<br />Some of the reasons why knowledge management is important for any serious business & how they can benefit from knowledge sharing.<br />PROBLEM #2<br />When an employee leaves the company, the knowledge also leaves with the employee. What can we do to retain their knowledge for the use of future employees?<br />SOLUTION<br />The solution is Knowledge Sharing. With the use of PHPKB knowledge base software, you can encourage your employees to share their knowledge in the knowledge base system. So, when an employee leaves the company, the knowledge doesn’t leave. It stays in the knowledge base system for new employees.<br />PHPKB Knowledge Management Software improves staff efficiency, customer satisfaction, and business service quality. It provides the platform and required tools to harvest information from your most skilled, knowledgeable workers.<br />232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  68. 68. 11<br />BUSINESS CHALLENGES<br />Some of the reasons why knowledge management is important for any serious business & how they can benefit from knowledge sharing.<br />PROBLEM #3<br />How can we share important documents, DOC & PDF files, office policies, training manuals, best practices, technical documentations and user guides in the best possible way so that users can search to locate those documents quickly whenever required?<br />SOLUTION<br />The solution is Sharing Files & Documents as Articles in the knowledge base with the use of PHPKB knowledge base software. PHPKB makes sharing and finding knowledge a breeze. It is easy to use and is completely web-based, so your users can easily access it from multiple locations.<br />You can use KB articles to share knowledge among your internal as well as external users. Your staff can add/manage knowledge base articles and the end users can search for the information inside your knowledge base from anywhere with access to the Internet.<br />232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  69. 69. 12<br />BUSINESS CHALLENGES<br />Training new staff members takes weeks and can often take up months before new employees and their trainers are at 100% productivity.<br />PROBLEM #3<br />Staff training takes weeks and sometimes months before staff become 100% productive. Existing employees often need to train staff so they too are running below 100% productivity. Office documentation, policies and procedures are often stored in multiple locations and are extremely hard to find.<br />SOLUTION<br />The solution is 'Internal Staff Knowledge Base' to significantly reduce the Staff Training Time. You can use PHPKB knowledge base software to share training material (Standardize procedures and documentation) and provide a centralized knowledge share platform for staff members. This would be an internal knowledge base that uses private categories and user-groups for providing access to the training material. Now, the new staff can self-learn at their own learning pace and doesn't require the need for additional staff trainers. It helps to reduce training time and improve employee productivity.<br />232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  70. 70. 13<br />REPORTS & STATISTICS<br />PHPKB provides overall performance statistics of your knowledge base.<br />The Reporting Center in admin control panel provides overall performance statistics for the various components of your knowledge base. It gathers statistics for the various aspects of your knowledge base and provide you with powerful, decision-making reports such as:<br />ARTICLE STATISTICS<br /><ul><li>Most Popular Articles
  71. 71. Most Discussed Articles
  72. 72. Most Rated Articles
  73. 73. Most Printed Articles
  74. 74. Most E-mailed Articles</li></ul>CATEGORY STATISTICS<br /><ul><li>Most Popular Categories, Empty Categories</li></ul>USERS STATISTICS<br /><ul><li>Most Popular Authors
  75. 75. Least Popular Authors
  76. 76. Top Contributors for a given time period</li></ul>SEARCH STATISTICS<br /><ul><li>Popular Search Terms
  77. 77. Failed Search Terms</li></ul>KNOWLEDGE BASE TRAFFIC STATISTICS<br /><ul><li>Dashboard Traffic Report (last 15-days)
  78. 78. Traffic Report for given time period
  79. 79. Traffic from Search Engines
  80. 80. Keywords Used at Search Engines</li></ul>and there are many more…<br />232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  81. 81. 14<br />GET IN TOUCH<br />Contact details of Chadha Software Technologies, the developers of PHPKB.<br />We are a team of professionals, programmers, designers, and entrepreneurs in Jalandhar, INDIA. Our team is self-taught and has been coding together for nearly a decade. Every member of our team holds at least a Master Degree in Computer Applications. We incubate web-based solutions for businesses with strong focus on great customer support. Our main focus is developing novel software and services for customer support & knowledge management industry.<br />CHADHA SOFTWARE TECHNOLOGIES<br />Address: 232, Green Model Town, Jalandhar City Punjab, INDIA - 144 003<br />Phone: +91-181-461-3940<br />+91-98158-43940<br />Email: help@knowledgebase-script.com<br />Timings: 9AM - 6PM Monday to Saturday (GMT+5:30)<br />For more information, please visit:<br />www.knowledgebase-script.com<br />232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />
  82. 82. THANKS<br />FOR YOUR TIME<br />We are quite confident that you won't be able to find any other knowledge base software that is as feature-rich, secure and user-friendly as PHPKB and that too at a price you can easily afford.<br />For any questions related to pricing, please visit our website at http://www.knowledgebase-script.com<br />232, Green Model Town, Jalandhar City, Punjab, INDIA<br />P: +91-181.461.3940 / help@knowledgebase-script.com<br />

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