David Jones “ Hosted Telephony Case Study”

Case Study – Broadoak Property Services Your Client Communication Problems You

Case Study – Broadoak Property Services Your Client Communication Problems Forget to divert Ensuring calls are answered or forwarded to voicemail You

Forget to divert

Case Study – Broadoak Property Services Your Client 2 . Identify Missed calls Communication Problems Forget to divert Ensuring calls are answered or forwarded to voicemail You

Forget to divert

Case Study – Broadoak Property Services Your Client 2 . Identify Missed calls Communication Problems Forget to divert Ensuring calls are answered or forwarded to voicemail 3. Avoid Engaged Tone You

Forget to divert

Case Study – Broadoak Property Services Your Client 2 . Identify Missed calls Communication Problems Forget to divert Ensuring calls are answered or forwarded to voicemail 3. Avoid Engaged Tone You 4. Moving office

Forget to divert

Case Study – Broadoak Property Services Your Client 2 . Identify Missed calls Communication Problems Forget to divert Ensuring calls are answered or forwarded to voicemail 3. Avoid Engaged Tone You 4. Moving office What’s the best solution?

Forget to divert

Case Study – Broadoak Property Services Your Client 2 . Identify Missed calls Communication Problems Forget to divert Ensuring calls are answered or forwarded to voicemail 3. Avoid Engaged Tone You 4. Moving office What’s the best solution? “ Hosted VoIP”

Forget to divert

Case Study – Broadoak Property Services Your Client 2 . Identify Missed calls Communication Problems Forget to divert Ensuring calls are answered or forwarded to voicemail 3. Avoid Engaged Tone You 4. Moving office What’s the best solution? “ Hosted Telephony” Why?

Forget to divert

Problem 1 - Forget to divert - Solution: Simultaneous Ring Hey Bob, great to hear from you, no I’m not busy this is a perfect time for me. How are things… You Plan to work from home But have to quote a customer at his premises Expecting an urgent call from an important client No idea when You can’t miss this call Your Client Your Office Ring multiple numbers simultaneously First number to answer receives the call Empowers you to ensure that important calls never go unanswered Client only has to remember one number

Plan to work from home

But have to quote a customer at his premises

Expecting an urgent call from an important client

No idea when

You can’t miss this call

Ring multiple numbers simultaneously

First number to answer receives the call

Empowers you to ensure that important calls never go unanswered

Client only has to remember one number

Problem 2 - Identify Missed Calls Hosted VoIP users can choose to receive a ‘call notification’ email for every call answered or missed (unanswered) call.

Hosted VoIP users can choose to receive a ‘call notification’ email for every call answered or missed (unanswered) call.

Problem 2 - Identify Missed Calls Hosted VoIP users can choose to receive a ‘call notification’ email for every call answered or missed (unanswered) call. Problem 3 - Avoid Engaged Tone If a Hosted VoIP user is busy on a call a new inbound call can be forwarded to another number or to voicemail. The calling party will never hear an engaged tone!

Hosted VoIP users can choose to receive a ‘call notification’ email for every call answered or missed (unanswered) call.

If a Hosted VoIP user is busy on a call a new inbound call can be forwarded to another number or to voicemail. The calling party will never hear an engaged tone!

Problem 2 - Identify Missed Calls Hosted VoIP users can choose to receive a ‘call notification’ email for every call answered or missed (unanswered) call. Problem 3 - Avoid Engaged Tone If a Hosted VoIP user is busy on a call a new inbound call can be forwarded to another number or to voicemail. The calling party will never hear an engaged tone! Problem 4 - Moving offices/area If a hosted VoIP user moves out of area they can keep their existing phone number

Hosted VoIP users can choose to receive a ‘call notification’ email for every call answered or missed (unanswered) call.

If a Hosted VoIP user is busy on a call a new inbound call can be forwarded to another number or to voicemail. The calling party will never hear an engaged tone!

If a hosted VoIP user moves out of area they can keep their existing phone number

IMPROVED COMMUNICATIONS By connecting branches and enabling personal call management Hosted VoIP improves productivity, ensures that employees work more closely together and that customers are handled more efficiently SIMPLE Easy to use administration tools guarantee reduced operational costs, simplified administration and easy monitoring of usage COST EFFECTIVE No need to invest in PBX, BT lines or traditional telephony hardware Free on-net calls between offices, home/remote workers. FEATURE RICH Not only powerful they are easy to use FUTURE PROOF Whatever tomorrow brings the network will support it Why Hosted VoIP?

IMPROVED COMMUNICATIONS

By connecting branches and enabling personal call management Hosted VoIP improves productivity, ensures that employees work more closely together and that customers are handled more efficiently

SIMPLE

Easy to use administration tools guarantee reduced operational

costs, simplified administration and easy monitoring of usage

COST EFFECTIVE

No need to invest in PBX, BT lines or traditional telephony hardware

Free on-net calls between offices, home/remote workers.

FEATURE RICH

Not only powerful they are easy to use

FUTURE PROOF

Whatever tomorrow brings the network will support it