Hosted IP Telephony Presentation

Pipecentric Overview

VoIP (Voice over Internet Protocol) allows you to make and receive phone calls using a broadband connection, rather than a traditional phone line

With VoIP you can make and receive calls as normal, from other VoIP users, mobile users, and people with ordinary PSTN landlines

The integration between the ordinary line and VoIP is seamless and undetectable to callers

What is VoIP?

Introduction to Pipecentric

Pipecentric is a brand name of Titan Technology Ltd

Business Class Hosted Voice over IP Solution

Proven product which is available Now!

Business Class!

Based on the well-established Broadsoft Broadworks Platform

BroadSoft provides VoIP applications to 7 of the top 10 and 13 of the top 25 largest carriers worldwide, as measured by recent annual revenue

Carrier grade, five nines service (99.999% availability!)

Understanding the key benefits of ‘Hosted IP Telephony’

No need for a PBX (phone system) to be installed/maintained at the customers premises

No large upfront costs, on-going maintenance charges or fixed term contracts

Truly beneficial telephony features which can only be delivered from a Hosted Environment

Free calls between company sites,

home and remote workers

Alternate Numbers

Anonymous Call Rejection

Auto Callback

Barge In Exempt

Blind Call Transfer

Call Forwarding Always

Call Forwarding Busy

Call Forwarding No Answer

Call Forwarding Remote Access

Call Forwarding Selective

Call Hold

Call Notify

Call Return

Call Transfer w Consultation

Call Transfer w Three Way Consultation

Call Waiting

Calling Line ID Blocking

Calling Line ID Blocking Override

Group Features

Account Codes

Authorization Codes

Call Intercept

Call Park

Directed Call Park

Call Pickup

Calling Group ID Delivery

Calling Plan

Incoming Calls

Outgoing Calls

Forwarded/Transferred Calls

Configurable Attributes

Calling Line ID

Extensions

Feature Codes

Time Zones

Hunt Groups

Loudspeaker Paging

Music on Hold

Personal Features

Alternative Numbers

Calling Name Retrieval

Call Notify

Find-me-Follow-me

Directed Call Pickup with Barge In

Priority Alert

Remote Office

Selective Call Acceptance

Selective Call Rejection

Simultaneous Ring Personal

Voice Messaging User

Voice Portal

Unified Messaging

Shared Call Appearance

Communicator

Business Assistant

Receptionist

Sequential Ring

Custom Ring Back

Features

Simultaneous Ring Hey Bob, great to hear from you, no I’m not busy this is a perfect time for me. How are things… You

Plan to work from home

But have to meet another client briefly at a local cafe

Expecting an urgent call from an important client

No idea when

You can’t miss this call

Your Client Your Office

Ring multiple numbers simultaneously

First number to answer receives the call

Empowers you to ensure that important calls never go unanswered

Client only has to remember one number

Activate Remote Office You

Are working from your home office (or anywhere for that matter)

Need to make a number of calls

Don’t want to show your home number or have the calls billed to your home number

02079930250 Punch in number Your Client

Work from anywhere with an Internet connection as if at your desk

All calls billed directly to corporate

No need to submit that £2 expense for a call

Protect caller ID information of your current location

Ensure a professional appearance

02079930250 Remote Office

Web Portal login

Web Portal login - Settings

Answer Hold Voicemail End 3-Way Conference Blind / Consult Transfer Call Line selector Pop-Up Notification Outlook/Explorer Integration The Business Assistant is an integrated toolbar that enables users to make and accept telephone calls, and change telephone settings from within Microsoft Outlook and Internet Explorer. The Business Assistant is a carrier class, lightweight desktop communications product for everyday users of Internet Explorer and Microsoft Outlook, which is fully Integrated with the Pipecentric platform. Initiate or end a 3-way conference 3-Way Conference End a Call End Selects call line via drop list Call Line Selector Blind or consult transfer calls Blind / Consult Transfer Pop-Up Notification Voicemail Hold Answer Send an incoming call to voicemail. Also dial voicemail by clicking this button when the call line is blank no active calls are present Transfer to Voicemail, End or answer a call Place a call on hold Answer calls

Customer Premises Equipment

Elements needed at the customers premises:-

ADSL Solution 5 Users

1 x BT Single PSTN Line (carries ADSL)

ADSL Connectivity

ZyXEL Prestige 660H-D1 ADSL Router

ZyXEL Dimension ES-116P 16x 10/100Mbps Ethernet Switch

Cat5e Cabling

5 x Polycom IP SoundPoint Phones

*Service based on Titan/Griffin Broadband Codec used G711

Platform Scalability & Resiliency

Platform is Geographically split.

Multiple secure data centres in London Docklands.

Each service is modular.

All hardware can scale out, simply by increasing numbers in each service cluster

Platform Architecture

Handsets - Polycom SoundPoint

IP320

Two Lines

Half duplex hands free

PC switch port for single wire

D edicated RJ-9 headset port

Support for POE with additional cable

IP4000

- Conference phone

One line

Full duplex hands free

Support for POE with additional

IP430

Two Lines

IP501

Three Lines

IP601

Six lines

Linksys – IP Phones

SPA-921

- 1 Lines Appearance

Headset Jack

HTTPS provisioning

SPA-922

1 Lines Appearance

Headset Jack

HTTPS provisioning

PC port for single wire to desktop

SPA-941

- 2 Line Appearance

Headset Jack

HTTPS provisioning

SPA-942

- 2 Line Appearance

Headset Jack

HTTPS provisioning

PC Port for single wire to desktop

SPA-962

2 Line Appearance

Colour Screen

Headset Jack

HTTPS provisioning

PC Port for single wire to desktop

Mobility Service

Hosted Users can now make VoIP Calls From their Mobile Using WiFi Broadband connections users can enjoy the service anywhere in the World. On-Net calls are Free to Hosted PBX or SIP Trunk Users Mobile PBX – Allows for PBX feature sets to be delivered to the Mobile handset. Nokia E61 Nokia E90 Nokia E65 Nokia E60 Nokia N95