Thinking s-crm

Competitive Situation Technology Information technologyPHMC GPE LLC Manufacturing technology Internationalization Deregulation Strategic alliances Fuzzy boarders of business Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Competitive Situation C CPHMC GPE LLC u u s Business logic s t Operational t o Mission practices o m Basic Values m e e r r s s Values in Society Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Goal systems Competitive Situation C CPHMC GPE LLC u u s Society M s i t t Owners s o s o Suppliers m i m Personnel o e e n r r s s Values in Society Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Expectation of Owners Expectations depend onPHMC GPE LLC Owners’ stake Number of owners Possibility to influence on business Owners expect Economic result Fullfilment of mission Continuity Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Expectations of Personnel Dimensions of personnel expectation:PHMC GPE LLC 1. Physical Dimension Continuity 2. Emotional Dimension Basic safety Being a member of a social group Being important Social contacts 3. Intellectual Dimension Challenges Learning Variations Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Real Leadership is alwaysPHMC GPE LLC creating vision, communicating vision and making it possible to everyone to see himself as an important part of the whole. Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Goal systems Competitive Situation CPHMC GPE LLC C u u s Society M s i Business logic t t Owners s o s o Suppliers m i m e Personnel o Basic Values n e r r s s Values in Society Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Basic Values of an Enterprise Guidelines for Actions towards:PHMC GPE LLC Customers Fellow Employees Owners Partners Competitors Society Friends Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Culture and Basic Values Corporate Culture integratesPHMC GPE LLC organization in situations where Business Logics and Operating Procedures are constantly changing. Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Practical Managerial Tools Organizational Heroes Rewarding -PHMC GPE LLC extraordinary performances Stories Examples Charismatic individuals Management practices Internal Marketing Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Goal systems Idea systems Operational systems Competitive Situation CPHMC GPE LLC C A u s u s i M Business s Society t a i logic Owners s t k o Operational k s Culture Practices o m Suppliers i a Basic m e a o Personnel n Values e t r r s s Values in Society Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Management Practices ORGANISATIONAL MANAGEMENT STRUCTURE SYSTEMS Hierarchy Information SystemsPHMC GPE LLC Networking Responsibilities Roles Reward Systems Commitment PRODUCTION CUSTOMER CARE Technology Accessibility Efficiency Communication Customer Profitability Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Leadership and Information TechnologyPHMC GPE LLC Development of Development of Mgmt Practices Information Technology Network organization Network Flat Organization Competence Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Vision Goal systems Idea systems Operational systems Competitive Situation C CPHMC GPE LLC A u s u s i M Business s Society t a i logic Owners s t k o Operational k s Culture Practices o m Suppliers i a Basic m e a o Personnel n Values e t r r s s Values in Society Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Change Process Learning Process for participantsPHMC GPE LLC Learning Process for oneself Learning Process for customers Learning Process for owners Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Features of Successful Change ProcessPHMC GPE LLC 1. Crystallized MISSION 2. Communication: - simple - repetition 3. Concrete examples 4. Change energy 5. Tolerance for Resistance 6. Being example Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Succesfull Companies in FuturePHMC GPE LLC Succesfull Regulation Companies in Future Market efficiency - Brand - Profile - Segments - Differentiation Competition Cost efficiency -Volume -Partnership -Core competence Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

Future Firm  Individualism Information TechnologyPHMC GPE LLC  Small self managed Leadership, Creating units Human Energy  New ways of working Rising Competition  International Contacts Short product Lifecycles  New organizational Educating Customers solutions Traditional businesses are changing Copyright© PHMC GPE LLC 2001-2009 sqq All rights reserved

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Thinking s-crm

by PHMC GPE LLC on Jan 25, 2011

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