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LISTENING
Agenda   Why listening   Levels of listening   Bad habits of listening   Be a active listening
Why listening important / purpose   The way you decode/get    the information   Seek understand then to    be understand...
Listening Via   Ear   Eye   Body   Word   Heart   Ear ->Hear - Heart
Levels   Hearing   Attending   Understanding   Responding   Remembering
Practice   What is the listening level of them
Bad habits   Give no response   Negative response (distract ..)   Interrupt   Tell your own story   Criticize   Fini...
Bad habits   More speak Less listening   More content Less emotion   More aggressive Less patient   More passive Less ...
Active listening   Pre listening   While listening   Post listening
Pre listening   Know your speaker   Know the purpose   Build appropriate atmosphere   Blending / Small talk
While Listening   Adapt to speaker   Show your interesting   Don’t interrupt   Involve your whole body   Feeling the ...
While Listening - Adapt   Use speaker’s word’s habit   Use common words       Use WE instead of YOU       Use Let’s/Sh...
While Listening - Interest   Encourage in verbal       That’s interesting       Sounds great , tell me more   Be open ...
While listening – don’t interrupt   Silence   Don’t judge   Body language       Nodding …       Eye contact   Use ap...
While listening – body   Facing the speaker   Eye contact   Facial expression       Smile …       Serious …   Distan...
Feeling the speaker   Focus attention on: facial expressions, posture,    gestures and actions.   Read non-verbal in con...
While listening – Reflect listening   Paraphrasing   Question   Summary
While listening - Paraphrasing   Paraphrasing: restates the speakers’ feelings and    content in your own words that demo...
While listening – reflect formula   You feel (insert the word or feeling) because    (insert the event or other content t...
While listening - Question   Ask questions for clarification and understanding.   Two kinds of questions       Open    ...
While listening - Summarize   Benefit       Get key points       Get conclusion       Gain mutual understanding   For...
Post listening    Close out        Thanks to the speaker???        Show your acceptance and understanding        Get t...
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Listening

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  • 听广播,听报告,听课,听音乐会,听老板讲话听老妈唠叨
  • 只喜欢讲不耐烦听的人只注意听内容而忽视说话者感觉的人过分积极而让人胆怯得人过分被动懒得去听得人市场把别人意思领会错的人
  • Rephrase the following closed questions to make them open-ended:Are you feeling tired?Isn’t it a nice day?Was the last activity useful?Is there anything bothering you?So everything is fine, then?
  • Transcript of "Listening"

    1. 1. LISTENING
    2. 2. Agenda Why listening Levels of listening Bad habits of listening Be a active listening
    3. 3. Why listening important / purpose The way you decode/get the information Seek understand then to be understand / Listen then speak Find the truth/key Gain friendship and trust
    4. 4. Listening Via Ear Eye Body Word Heart Ear ->Hear - Heart
    5. 5. Levels Hearing Attending Understanding Responding Remembering
    6. 6. Practice What is the listening level of them
    7. 7. Bad habits Give no response Negative response (distract ..) Interrupt Tell your own story Criticize Finishing other’s words
    8. 8. Bad habits More speak Less listening More content Less emotion More aggressive Less patient More passive Less active More subjective Less Objective
    9. 9. Active listening Pre listening While listening Post listening
    10. 10. Pre listening Know your speaker Know the purpose Build appropriate atmosphere Blending / Small talk
    11. 11. While Listening Adapt to speaker Show your interesting Don’t interrupt Involve your whole body Feeling the speaker Give response
    12. 12. While Listening - Adapt Use speaker’s word’s habit Use common words  Use WE instead of YOU  Use Let’s/Shall we instead of Can you  Use Why not instead of You should Adapt to speaker’s style (Rapid, Slow) Adjust your style  Show your acceptance and understanding  Synchronize your emotion with speaker  Make speaker feel comfortable
    13. 13. While Listening - Interest Encourage in verbal  That’s interesting  Sounds great , tell me more Be open mind Use your body language  look exciting  Change a posture  Suddenly look Use your vocal tone  Change your tone
    14. 14. While listening – don’t interrupt Silence Don’t judge Body language  Nodding …  Eye contact Use appropriate words.  Oh ? Em …  And ?  Go on …
    15. 15. While listening – body Facing the speaker Eye contact Facial expression  Smile …  Serious … Distance Posture  relaxed or rigid  leaning in or away Remove physical distractions
    16. 16. Feeling the speaker Focus attention on: facial expressions, posture, gestures and actions. Read non-verbal in context of the conversation. Note discrepancies between what people say and how they act. For example, if they say they are happy, do they look and act happy? Be aware of your feelings and physical reactions.
    17. 17. While listening – Reflect listening Paraphrasing Question Summary
    18. 18. While listening - Paraphrasing Paraphrasing: restates the speakers’ feelings and content in your own words that demonstrates acceptance and understanding.• Also called backtracking, mirroring.• Also a form of blending.
    19. 19. While listening – reflect formula You feel (insert the word or feeling) because (insert the event or other content that is associated with the feeling).”
    20. 20. While listening - Question Ask questions for clarification and understanding. Two kinds of questions  Open  Close Use questions for  Seek the result / further information  Clarify your doubt  Sort out speaker’s idea  Lead conversation direction
    21. 21. While listening - Summarize Benefit  Get key points  Get conclusion  Gain mutual understanding Format  User 1, 2, 3  Simple Short Concise Get confirm with speaker Following up or action items if needed
    22. 22. Post listening  Close out  Thanks to the speaker???  Show your acceptance and understanding  Get the real meaning  Nail the conclusion  Observe the emotional result ( feeling , attitude)  Give feedback  Take actions to the following up  Prepare next conversation if needed
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