How To Behave In A Bar

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Seminar given by Philip Duff and Angus Winchester at the Manhattan Cocktail Classic on Saturday 14th May 2011.

Seminar given by Philip Duff and Angus Winchester at the Manhattan Cocktail Classic on Saturday 14th May 2011.

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  • Introduction to PD and AW
  • Rule No.1.. Always ensure there are no cameras around and if there are, keep mouth shut.
  • The R Bar in San Francisco…
  • Bars today increasingly have rules (more than employees must wash their hands etc) Most derived from M&H but there are new twists and funny tellings… Such as
  • Drug use will not be tolerated. Rehabilitation will be recommended. Do not interrupt other guests: if you came here to hit on strangers, you're in the wrong bar. Do not ever attempt to order a cosmopolitan, you will be politely asked to leave. Do not bring anyone unless you would leave that person alone in your home. You are responsible for the behaviour of your guests.
  • Who are we talking about here… who will benefit from this?
  • Civilians aka Regular people…Gourmets or Trend followers Pros: no one knows you so you have no baggage to deal with Cons: no one know you so you have no ‘juice’. You can be on a date (planned), coming to a place you have read about (planned) or just stumbling into somewhere.
  • Pros: (most)everyone wants or needs you; you are not drinking you are working; normally a PR or an Expense account is paying for your drinks Exception is M&H "I'm sorry, but we prefer not to be mentioned in the media, due to certain conditions in our lease. A reservation at Milk and Honey includes an implicit promise not to write about it. The renewal of our year-to-year lease, and the survival of the bar, depends on keeping a low profile. We cannot, of course, prevent you from exercising your first amendment rights, but our policy is to bar anyone who writes about visiting us from future visits. If you would still like a reservation, let us know, we would be happy to serve you outside of your capacity as a journalist. Our various sister bars, Dutch Kills et. all, have no such injunction." Cons: hard to enjoy when you are thinking about how to write it up…
  • When working…

Transcript

  • 1. How to Behave in a Bar…
  • 2. What is Behaviour?
  • 3. What is a Bar?
  • 4. Your Hosts and Trusted Advisers
  • 5. Or maybe not…
  • 6. My friends went to this seminar and all I got was this lousy T shirt…
  • 7. What the Bars themselves say…
  • 8. Bar Rules The Golden Rule abides: Treat others how you would like to be treated. If you don’t treat yourself very well read on…
  • 9. But who are you?
    • Normal Drinker
    • Expert Drinker
    • Brand Ambassador
    • Bartender
    • Media
    • Sales Representative &/or Marketeer
  • 10. Normal Drinker (Do’s)
    • Do Read the Menu before ordering*
    • Do Ask the bartender for recommendations
    • Do Tip well on the first round
    • Do talk to the bartender if they talk to you
    • Keep your hands and your tongue to yourself
  • 11. Normal Drinker (Don’ts)
    • Don’t ‘expect’ any Free Drinks or ask what the bar’s Buy-Back policy is
    • Don’t order drinks for other people
    • Don’t pay for every round with a credit card
    • Order Rude or Nasty drinks – its demeaning to both parties.
  • 12. Tipping
    • Always tip well…
    • Don’t read the inflight magazine or guide books – all bartenders like Tips.
    • Don’t tip with any money that has touched your hand -especially coins
    • Bartenders – Always acknowledge a tip
  • 13. ‘ Expert’ Drinker (Do’s)
    • Remember its not a test but a lesson
    • Remember they may not geek as much as you
    • Remember Bartenders work in the Real World
    • Get one drink before asking for a named Bartender
  • 14. Dealer’s Choice
    • Do not ask “what is good today?”
    • Give the dealer a chance by giving him clue to your likes
    • Ask what they like making not what they make a lot
    • Take one of the Recommendations
  • 15. Reps and Marketeers (Do’s)
    • Do know if you are working or socialising and remember it
    • Do know about your own brand
    • Do suggest a ‘new drink’ using your brand or ask the bartender for their suggestion using it.
    • Be a regular and frequent guest
  • 16. Reps and Marketeers (Don’ts)
    • Don’t rubbish other brands and acknowledge your link to yours if asked.
    • Don’t be offended if they don’t stock it
    • Don’t do business outside business hours
  • 17. Ordering
    • No bookending
    • No Geeking without knowing the recipe
    • The bartender may not know that drink you had the other night somewhere else
    • Slow drinks at Busy times = Bad Idea
    • A bartender can remember more than one drink at a time…
  • 18. “ Suits (Do’s)”
    • Do realise you are not a Master of THIS Universe
    • Bear in mind the catering adage that the richest people are the worst tippers
    • Be a Boyscout
  • 19. Suit’s (Don’ts)
    • Don’t confuse Service for Servile
    • Don’t finger snap, note wave or whistle
    • Don’t Name drop
  • 20. Bartenders (Do’s)
    • Do remember you are there to drink and enjoy.
    • Do put yourself yourself in their shoes
    • Do remember you may be off duty but the bartenders aren’t
    • Do ask if you can take a menu, don’t steal it
    • Bartenders should be the best guests in the bar
  • 21. Bartender (Don’ts)
    • Don’t order difficult drinks when its really busy.
    • Don’t expect special service just cos you are ‘In The Biz’.
    • Don’t tell the bartenders they are doing it wrong
    • Don’t stare and take notes
  • 22. Hacks/Bloggers & Tweeters (Do’s)
    • Try to Live in the moment…
    • Remember bars are fun and not just stories to be written
    • Ask if you want to take a menu
    • Ask if its okay to take pictures
    • Don’t assume everyone wants Press…
  • 23. Brand Ambassadors (Do’s)
    • You are always working… remember that.
    • Bring people and spend money
    • Be a Social lion
    • Don’t drink the Koolaid
    • Introduce and thank everyone
  • 24. Things Bartenders do to annoy Bartenders when working together
    • Lack of Spatial awareness
    • Lack of Temporal awareness
    • Replacing empty bottles in the rail
    • Launching bottles into bins. Breaking glass is not a sound that a bartender should relish!
    • Not contributing to the glass-washing effort / cleaning tins as they go
    • Hoarding scarce equipment
  • 25. The Five things to Remember
    • Don’t confuse Service with Servility
    • Order well and appropriately
    • Bars are Businesses and staff are not eccentric billionaires
    • Be Polite and Clean
    • After 5 drinks you will forget everything in this seminar
  • 26. Thanks and More…
    • Thanks To Tanqueray
      • And if you do want more then we can be found at:
    • [email_address]
    • [email_address]
    • www.slideshare.net/philipduff
    • A good bar near you… we are Brand Ambassadors!