Open311 Workshop - Code for America Summit

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  • 1. Open311WorkshopPhilip Ashlock | Open311.org | October 2011
  • 2. Open311A collaborative model & open standard for civic issue tracking
  • 3. 911 for Emergency Action311 for Emergent Action
  • 4. Wedding Open Source to GovernmentService Deliveryhttp://eaves.ca/2009/02/25/wedding-open-source-to-government-service-delivery/
  • 5. Public bug trackers for real world problems
  • 6. Reinventing the WheelDoes every city need itsown app?Boston NYC Portland Pittsburgh
  • 7. API Distributed innovationAPI API
  • 8. Benefits of the Open StandardInteroperabilityShareabilityConsistencyUbiquityEfficiency
  • 9. Vancouver Seattle Edmonton Portland Southampton Toronto Barnet Grand Rapids Boston New Haven San Francisco New York City Chicago Bloomington Philadelphia Baltimore St Louis Washington D.C. Tuscon New Orleans Miami DominicanSee http://wiki.open311.org/GeoReport_v2/Servers Republic
  • 10. Open311 Open Sourcewiki.open311.org/Open_Source
  • 11. Open311 Dashboard
  • 12. Open311 Facebook App
  • 13. Open311 on Joget
  • 14. The Civic Network?
  • 15. A National 311 API?
  • 16. Telephone & SMS Accessibility from a web API?
  • 17. Open311 GeoReport v2 Stats ~35 city endpoints ~10 independent implementations ~ 8 vendor supported products ~ 5 open source servers ~ 4 open source clients ~ 5 client libraries
  • 18. Needs• Improved docs (eg iodocs)• Validator
  • 19. Future• GeoReport 2.x & 3• Other APIs
  • 20. Inquiry API
  • 21. Asynchronous Inquiry with Status?
  • 22. What if anyone could answer?
  • 23. Patterns of Interaction Issue Report: Request / Report Inquiry: Ask / Search Ideation: Answer / Suggestwiki.civiccommons.org/Collaboration_Platforms
  • 24. Unify these interactions?
  • 25. Thanks!
  • 26. Open311www.open311.orgPhilip Ashlock phil@civiccommons.org