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Open311WorkshopPhilip Ashlock   |   Open311.org   |   October 2011
Open311A collaborative model & open standard       for civic issue tracking
911 for Emergency Action311 for Emergent Action
Wedding Open Source to GovernmentService Deliveryhttp://eaves.ca/2009/02/25/wedding-open-source-to-government-service-deli...
Public bug trackers for real world problems
Reinventing the WheelDoes every city need itsown app?Boston     NYC       Portland   Pittsburgh
API      Distributed innovationAPI                         API
Benefits of the Open StandardInteroperabilityShareabilityConsistencyUbiquityEfficiency
Vancouver                     Seattle             Edmonton                 Portland                                       ...
Open311 Open Sourcewiki.open311.org/Open_Source
Open311 Dashboard
Open311 Facebook App
Open311 on Joget
The Civic Network?
A National 311 API?
Telephone & SMS Accessibility from a web API?
Open311 GeoReport v2        Stats ~35 city endpoints ~10 independent implementations ~ 8 vendor supported products ~ 5 ope...
Needs• Improved docs (eg iodocs)• Validator
Future• GeoReport 2.x & 3• Other APIs
Inquiry API
Asynchronous Inquiry    with Status?
What if anyone could answer?
Patterns of Interaction   Issue Report:       Request / Report   Inquiry:            Ask / Search   Ideation:           An...
Unify these interactions?
Thanks!
Open311www.open311.orgPhilip Ashlock   phil@civiccommons.org
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
Open311 Workshop - Code for America Summit
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Open311 Workshop - Code for America Summit

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Transcript of "Open311 Workshop - Code for America Summit"

  1. 1. Open311WorkshopPhilip Ashlock | Open311.org | October 2011
  2. 2. Open311A collaborative model & open standard for civic issue tracking
  3. 3. 911 for Emergency Action311 for Emergent Action
  4. 4. Wedding Open Source to GovernmentService Deliveryhttp://eaves.ca/2009/02/25/wedding-open-source-to-government-service-delivery/
  5. 5. Public bug trackers for real world problems
  6. 6. Reinventing the WheelDoes every city need itsown app?Boston NYC Portland Pittsburgh
  7. 7. API Distributed innovationAPI API
  8. 8. Benefits of the Open StandardInteroperabilityShareabilityConsistencyUbiquityEfficiency
  9. 9. Vancouver Seattle Edmonton Portland Southampton Toronto Barnet Grand Rapids Boston New Haven San Francisco New York City Chicago Bloomington Philadelphia Baltimore St Louis Washington D.C. Tuscon New Orleans Miami DominicanSee http://wiki.open311.org/GeoReport_v2/Servers Republic
  10. 10. Open311 Open Sourcewiki.open311.org/Open_Source
  11. 11. Open311 Dashboard
  12. 12. Open311 Facebook App
  13. 13. Open311 on Joget
  14. 14. The Civic Network?
  15. 15. A National 311 API?
  16. 16. Telephone & SMS Accessibility from a web API?
  17. 17. Open311 GeoReport v2 Stats ~35 city endpoints ~10 independent implementations ~ 8 vendor supported products ~ 5 open source servers ~ 4 open source clients ~ 5 client libraries
  18. 18. Needs• Improved docs (eg iodocs)• Validator
  19. 19. Future• GeoReport 2.x & 3• Other APIs
  20. 20. Inquiry API
  21. 21. Asynchronous Inquiry with Status?
  22. 22. What if anyone could answer?
  23. 23. Patterns of Interaction Issue Report: Request / Report Inquiry: Ask / Search Ideation: Answer / Suggestwiki.civiccommons.org/Collaboration_Platforms
  24. 24. Unify these interactions?
  25. 25. Thanks!
  26. 26. Open311www.open311.orgPhilip Ashlock phil@civiccommons.org
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