Presented byDeloitte Consulting       Chelsea Winkler          Evan Keith         Kyle Williams    Philip Alexander Chen
Table Of Contents
Problem StatementTo provide exceptional customer satisfaction, InterStarneeds to have more effective communication. Their ...
Deloitte’s Postdigital Enterprise Framework
Implementation Steps
Application Improves Mobility     ∗ Creation and Implementation of mobile       phone/ tablet application (Übermind).
Rackspace Accumulates Data∗ Consolidate all information  systems to support and store all  customer data∗ Target certain d...
Customer Satisfaction Increases Revenue By using customer data we are better able to cater to their preferences           ...
Benefits of Cloud Computing                    Greater Customer                       Satisfaction                     Red...
Deloitte Improves Brand Consistency                    By using a Cloud, which                    stores internal         ...
Justification of Implementation Cost
Summary
Appendix∗ Expedia, Inc. Reports First Quarter 2012 Results:∗ Tech Cost +Expenses     ∗ 2011 = $82.9     ∗ 2012 = $104.6   ...
Appendix∗ Huddle Cost  ∗ The implementation and cost of Huddle would be minimal to InterStar.    It would maybe take a cou...
Appendix∗ Application Cost  ∗ The development of the application would cost somewhere in the area    of $150,000 to $200,0...
Appendix∗ Rackspace Cost  ∗ Projected costs for a 1200 GB Disk with Rackspace would be $1,576.80/    month or $18,921.6 fo...
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Deloitte Case Competition Presentation

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Finalist Presentation to Deloitte Partners for Deloitte Case Competition

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Deloitte Case Competition Presentation

  1. 1. Presented byDeloitte Consulting Chelsea Winkler Evan Keith Kyle Williams Philip Alexander Chen
  2. 2. Table Of Contents
  3. 3. Problem StatementTo provide exceptional customer satisfaction, InterStarneeds to have more effective communication. Their lack ofvisibility and consistency is currently hindering their abilityto optimize profits.
  4. 4. Deloitte’s Postdigital Enterprise Framework
  5. 5. Implementation Steps
  6. 6. Application Improves Mobility ∗ Creation and Implementation of mobile phone/ tablet application (Übermind).
  7. 7. Rackspace Accumulates Data∗ Consolidate all information systems to support and store all customer data∗ Target certain demographics and tendencies∗ Analyze Rackspace data internally
  8. 8. Customer Satisfaction Increases Revenue By using customer data we are better able to cater to their preferences (Building loyalty)
  9. 9. Benefits of Cloud Computing Greater Customer Satisfaction Reduces Costs Increases Revenue
  10. 10. Deloitte Improves Brand Consistency By using a Cloud, which stores internal information, employees anywhere around the world can be interconnected using universal company guidelines.
  11. 11. Justification of Implementation Cost
  12. 12. Summary
  13. 13. Appendix∗ Expedia, Inc. Reports First Quarter 2012 Results:∗ Tech Cost +Expenses ∗ 2011 = $82.9 ∗ 2012 = $104.6 ∗ Results indicate a 26% growth in cost between 2011 and 2012 which is explained by an increase in personnel cost and depreciation expense.∗ Reports showed advertising and media produced a 14% increase in revenue in the first quarter of 2012∗ Hotels.com’s booking app resulted in over 5 million downloads in a year and the Expedia Hotels app resulted in over 2 million downloads in 13 months∗ A refreshed webpage for deals led to an increase in gross bookings∗ Hotels.com’s Facebook fan page doubled it’s fan base in the first quarter 2012∗ Expedia.com’s website launched a sales promotion that led to a three digit room night growth.∗ http://files.shareholder.com/downloads/EXPE/1827268210x0x563523/5e3f52cf-b7
  14. 14. Appendix∗ Huddle Cost ∗ The implementation and cost of Huddle would be minimal to InterStar. It would maybe take a couple days for the user to become familiar with the program and only cost InterStar at most $40 a month per user. Given that InterStar has 2,500 hotels, and let’s suppose that you only need one person to have access to the cloud at each hotel. This equal $100,000 in total cost and the individual costs could easily be covered by each hotel. ∗ http://cloudcomputing.sys-con.com/node/2172661
  15. 15. Appendix∗ Application Cost ∗ The development of the application would cost somewhere in the area of $150,000 to $200,000. This would include the code as well as the back end server and infrastructure as well as any testing that would have to be done. The average going rate for a coder is $100 per hour. The price is driven up because this application would be rather complex and take time. This application would tap into the growing sector of instant information and access. It would allow customers to easily book rooms and be updated on deals. Though it may be a high upfront cost, it will generate revenue through a whole new target market; feeding into the fast paced lives of the busy American. ∗ http://www.padgadget.com/2010/10/17/the-cost-of-building-an-ipad-app/ http://osxdaily.com/2010/09/07/iphone-development-costs/ http://appmuse.com/appmusing/how-much-does-it-cost-to-develop-a-mo
  16. 16. Appendix∗ Rackspace Cost ∗ Projected costs for a 1200 GB Disk with Rackspace would be $1,576.80/ month or $18,921.6 for one year, however the costs would be offset with the money that we actually save from not having to buy our own hardware, server maintenance fees, power and cooling costs, as well as software licensing and upgrade expenses. By subscribing to Rackspace for a relatively low monthly fee, InsterStar would actually be saving money from not having to maintain hardware that not only takes up valuable company space but also often goes unused, which would help stretch our budget further for other aspects of the business that could also use improvement. Rackspace would also allow us to scale down during slower periods in the year by using less storage space in order to cut costs. ∗ http://www.rackspace.com/cloud/cloud_hosting_products/servers/pricin
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