5 Ways To Recession Proof Your Help Desk and get ROI (with Numara Avocent)

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5 Ways To Recession Proof Your Help Desk and get ROI (with Numara Avocent)

  1. 1. IT Service Management Optimization: Recession proof your IT Operation.Top 5 ROI<br />Paul Sutton – ITSM Sales Manager<br />
  2. 2. Avocent Corporation: AVCT<br /><ul><li>A leader in simplifying the complexity of IT management:
  3. 3. 85% of the Fortune 1000 rely on Avocent
  4. 4. IDC study; “Avocent saves over $23,000 per 100 users, per year “
  5. 5. Gartner; “Avocent is a MQ leader with complete lifecycle management”
  6. 6. HP, IBM, Lenovo … embed our solution
  7. 7. Revenue: ~$650M
  8. 8. 1,850 Employees
  9. 9. Partner and Supplier to:
  10. 10. Apple, Acer, Dell, Fujitsu Siemens, HP, IBM, Intel,Lenovo, Microsoft, NEC, Novell
  11. 11. 1,000+ certified partners worldwide</li></ul>Avocent delivers IT operations management solutions that reduce operating costs, simplify management and increase the availability of critical IT environments 24/7 via integrated, centralized software.<br />
  12. 12. The LANDesk Value<br />Reduce Costs<br />Reduce Risks<br />Increase Productivity<br />
  13. 13. A Game………….<br />
  14. 14. $25<br />
  15. 15. Self-Service<br />$25 estimated costs for Level 1 Service Call<br /><ul><li>Using Self Service $5
  16. 16. Average 15-40% can be resolved via self help
  17. 17. Provide 365x24x7 support
  18. 18. Automate slow, manual, and complex tasks by </li></ul>bringing together departments and existing<br /> technology - some examples:<br /><ul><li>New Hire Requests
  19. 19. New Accounts / Account Changes
  20. 20. Software Requests</li></li></ul><li>33 watts <br />
  21. 21. Power Management<br />Assume wattage consumption of 33 watts per day at a cost of $0.08 per day<br />Actual tested range is 29 to 36 watts<br />Variance attributed to the types of applications and the screen brightness setting<br />$29.20 per year to operate (24x7x365)<br />
  22. 22. Tips:<br />Put machines into standby after the workday.<br />Consider putting machines into hibernate at the end of the work week.<br />At a minimum, turn off displays when not in use.<br />Can reduce power by 25% less power when the display is turned off.<br />With LANDesk’s offering can help save $20 per machine. Energy companies offering rebates!<br />Help your organization with green initiatives!<br />
  23. 23. 30%<br />
  24. 24. Password Resets<br />30% of Helpdesk calls that relate to password resets.<br />$15-25 is the average cost to an organization in resetting end-users password manually.<br />By deploying an automated password / identity management system - ROI can be typically achieved in 4-6 months.<br />Improve security and data integrity<br />
  25. 25. $800<br />
  26. 26. IT Asset Management<br />Gartner indicated that failure to perform effective ITAM can increase the TCO by as much as $800 per system.<br />According to Gartner Group, companies that implement an effective, proactive IT asset management program can achieve savings of 5 – 35% of the annual IT budget.  <br /><ul><li>Reduce cost of H/W & S/W maintenance / procurement contracts
  27. 27. Reduce cost of portable assets loss/theft
  28. 28. Reduce the amount of time required to install, make a move, add, or change (IMAC)</li></ul> . <br />
  29. 29. 10% <br />
  30. 30. Software licensing Utilization<br />Software<br />10% of organizations are over licensed.<br />Gartner estimates that companies pay as much <br /> as 60% more for software than necessary.<br />Eliminate unused programs and their associated modules<br />Remove application redundancies<br />Shop around and pay attention to invoices when they arrive<br />
  31. 31. Summary<br />Self-service<br />Power Management<br />Password Resets<br />IT Asset Management<br />Licensing Utilization <br />
  32. 32. Thank-you……..<br />

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