• Like
  • Save
SAP Remote Support Service
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

SAP Remote Support Service

  • 471 views
Published

911OnDemand Support

911OnDemand Support

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
471
On SlideShare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
0
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1.
  • 2. Hemphill Consulting, Inc. 911 OnDemandSupport TM
  • 3. 911 OnDemandSupport
    • 911 OnDemandSupport TM is available to all HCI clients and provides direct access to HCI resources for quick resolution of support challenges.
    • 911 OnDemandSupport TM offers a broad range of solutions from responding to basic “how to” questions, to system troubleshooting, to diagnosing complete program failures. The service can be customized to address the specific challenges of our clients.
    • 911 OnDemandSupport TM Solution Center is located at the company’s headquarters in Irving, TX. The facility offers a state-of-the-art environment for providing clients with rapid, comprehensive answers for their SAP HCM support issues. ticket will be marked closed.
  • 4. 911 OnDemandSupport
  • 5. 911 OnDemandSupport Process Overview
    • The client logs into the Hemphill (HCI) website and completes a service ticket requesting support.
    • An on-screen acknowledgement is immediately displayed confirming the service request was received.
    • The client will receive an email upon completion of the support request.
    • The client has 72 hours to notify HCI if there are any issues or concerns with the completed work. If there are none, the service ticket will be marked closed.
    • We are committed to providing best in class SAP support. Clients always have access to the 911 OnDemandSupport hotline to immediately connect with the Hemphill management team if they experience any difficulties with the service.
  • 6. Service Ticket Creation
    • The client goes to the Hemphill (HCI) website , clicks the “Client Support” tab and completes a service ticket.
  • 7. Service Ticket Creation An on-screen acknowledgement is immediately displayed confirming the service request was received. The client will receive an email upon completion of the support request.
  • 8. Find out why Hemphill Consulting is the leading SAP Time Management & Payroll consultancy in the country. Patrick Hemphill CEO & President o: 800.875.8734 x101 c: 214.293.4367 e: patrick@hemphillconsulting.net Elana Carter VP Finance o: 800.875.8734 x103 c: 214.354.0975 e: [email_address] It's about time... Hemphill Consulting, SAP Time Management Experts www.hemphillconsulting.net