This presentation is focused on the process of designing an intranet, from the beginning, to the “end”. This is because the presenter was the project manager and was directly involved in this major two-year project. The objective is to cover all the basis on user research, strategy, information architecture, content strategy and the project conduction itself – since it involved a team of more than 25 members. The case is related to the HSBC Brazil intranet, an award winning project (Nielsen Group’s Intranet Design Annual).
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