IDA2014_RIBA_London @pco_paralaksa @PredanB
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Designing an Agenda, or, How to Avoid Solving Problems That Aren't: A successful approach in supporting development of information and service design in a context of a small CE country. This was a ...

Designing an Agenda, or, How to Avoid Solving Problems That Aren't: A successful approach in supporting development of information and service design in a context of a small CE country. This was a talk delivered by dr. Barbara Predan and dr. Petra Černe Oven at the IDC2014 conference in London.

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    IDA2014_RIBA_London @pco_paralaksa @PredanB IDA2014_RIBA_London @pco_paralaksa @PredanB Presentation Transcript

    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 Designing an Agenda, or, How to Avoid Solving Problems That Aren't: A successful approach in supporting development of information and service design in a context of a small CE country dr. Petra Černe Oven, dr. Barbara Predan Pekinpah Association, Ljubljana, Slovenia & Academy of Fine Arts & Design, University of Ljubljana, Slovenia IDA Information Design Conference 2014 RIBA, 7th April 2014 @pco_paralaksa & @PredanB
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 dr. Petra Černe Oven, dr. Barbara Predan Pekinpah, ALUO, Ljubljana, Slovenia Designing an Agenda, or, How to Avoid Solving Problems That Aren't:
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 # starting from scratch # initiating development of new fields # tackling health care and sustainable transport # learning on the go Petra & Barbara
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 background
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 background first initiatives
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 background first initiatives outline of the main project Designing Agenda...
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 background first initiatives outline of the main project Designing Agenda... outcomes and additional (un)planned developments
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014
    • Theodore The Thinker, sitting comfortably at home, (making up problems which are not)
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 #small #bureaucratic #self-content #transitional #CentralEuropean #exYugoslavia #denationalization #liberalization #neoliberalism #privatization #recession #reduction #saving #taxation #patching holes # informal economy #poverty #on-the-crossroad #conservative #meek #submissive #jealous #thrifty #reserved #sensitive #resentful #provincial #prudence #guilt-trip #disciplined- clerk #suicidal #petty #negative-selection #Plečnik #diversity #woods #lipizzan horses #proverbial-casket-of- wonders #afraid-of-change #belly-button-of-Europe #hard-working #diligent #active #hidden-gem
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 #small #bureaucratic #self-content #transitional #CentralEuropean #exYugoslavia #denationalization #liberalization #neoliberalism #privatization #recession #reduction #saving #taxation #patching holes # informal economy #poverty #on-the-crossroad #conservative #meek #submissive #jealous #thrifty #reserved #sensitive #resentful #provincial #prudence #guilt-trip #disciplined- clerk #suicidal #petty #negative-selection #Plečnik #diversity #woods #lipizzan horses #proverbial-casket-of- wonders #afraid-of-change #belly-button-of-Europe #hard-working #diligent #active #hidden-gem
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 If you are in a shipwreck and all the boats are gone, a piano top buoyant enough to keep you afloat that comes along makes a fortuitous life preserver. But this is not to say that the best way to design a life preserver is in the form of a piano top. I think that we are clinging to a great many piano tops in accepting yesterday’s fortuitous contrivings as constituting the only means for solving a given problem. -R. Buckminster Fuller, Operating Manual for Spaceship Earth (1969)
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 As designers we are paying attention to the stuff that the rest of the world is not paying attention to. We are living in a time of staggering challenges and surprising opportunities. -Doug Powell, designer, AIGA national president
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 2009 2010 2012 2013 ‣ Lecture Series: On Information Design ‣ 1st student ALUO seminar on service design: Intangible Design ‣ 1st exhibition: Service and Information Design: Examples of Good Practice ‣ 1st book: Service and Information Design ‣ 1st Service Jam, (GSJ12), Ljubljana and Maribor ‣ 1st symposium on service design: Designing Experiences symposium: service design processes ‣ Gov Jam: The Citizen’s Experience ‣ 4th student ALUO seminar starts, part of Agenda ‣ Sustainability Jam (Global Sustainability Jam), Ljubljana ‣ Global Service Jam (GSJ13), Ljubljana
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 2009 2010 2012 2013 ‣ Lecture Series: On Information Design ‣ 1st student ALUO seminar on service design: Intangible Design ‣ 1st exhibition: Service and Information Design: Examples of Good Practice ‣ 1st book: Service and Information Design ‣ 1st Service Jam, (GSJ12), Ljubljana and Maribor ‣ 1st symposium on service design: Designing Experiences symposium: service design processes ‣ Gov Jam: The Citizen’s Experience ‣ 4th student ALUO seminar starts, part of Agenda ‣ Sustainability Jam (Global Sustainability Jam), Ljubljana ‣ Global Service Jam (GSJ13), LjubljanaOnInformationDesign Yuri Engelhardt Graphics with a Cause, and Universal Principles for Visualizing Information Index Petra Černe Oven Design as a Response to People’s Needs About the Authors Rob Waller Transformational Information Design Jorge Frascara Data, Information, Design and Traffic Injuries Karel van der Waarde Designing Information about Medicine: The Role of Visual Design Malcolm Garrett Keeping It Real in a Virtual World Karen Schriver Reading on the Web: Implications for Online Information Design Petra Černe Oven & Cvetka Požar (eds.) PetraČerneOven&CvetkaPožar(eds.)
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 2009 2010 2012 2013 ‣ Lecture Series: On Information Design ‣ 1st student ALUO seminar on service design: Intangible Design ‣ 1st exhibition: Service and Information Design: Examples of Good Practice ‣ 1st book: Service and Information Design ‣ 1st Service Jam, (GSJ12), Ljubljana and Maribor ‣ 1st symposium on service design: Designing Experiences symposium: service design processes ‣ Gov Jam: The Citizen’s Experience ‣ 4th student ALUO seminar starts, part of Agenda ‣ Sustainability Jam (Global Sustainability Jam), Ljubljana ‣ Global Service Jam (GSJ13), Ljubljana
    • STORITVENO IN INFORMACIJSKO OBLIKOVANJE: PRIMERI DOBRE PRAKSE SERVICE AND INFORMATION DESIGN: EXAMPLES OF GOOD PRACTICE Muzej za arhitekturo in oblikovanje The Museum of Architecture and Design Spremljevalna razstava 22. bienala industrijskega oblikovanja An Accompanying Exhibit at the 22nd Biennial of Industrial Design 7. 10.–31. 12. 2010 Pripravila: Muzej za arhitekturo in oblikovanje v sodelovanju z društvom Pekinpah Organised by: the Museum of Architecture and Design in cooperation with the Pekinpah Association Razstavo sta podprla: Mestna občina Ljubljana - Oddelek za kulturo in Ministrstvo za kulturo RS The exhibition is supported by: the Municipality of Ljubljana – Department of Culture and the Ministry of Culture for the Republic of Slovenia Oblikovanje:PrimožPislak
    • not enough!
    • informationservice
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 http://images.24ur.com, http://www.siol.net© images.24ur.com, www.siol.net Text
    • gardening personal hygiene weather protection hygiene in the home car maintenance cooking heating exposure of the sun service father, mother, child, baby, the other occupants postman, passer-by, visitor, neighbour, burglar, chimney-sweep, washerwomen, policeman, doctor, gas inspector, tradesman, nurse, messenger boy animals in the garden, pets, domestic insects ... sex life sleeping habits pets
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 artist > specialist in organization! -Hannes Meyer, Building, 1928 (Bauhaus, vol. 2, no. 4)
    • © 1958 Charles & Ray Eames, © 1998 Lucia Eames dba Eames Ofice “a study of service and convenience”
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 1. state the objective to be achieved 2. analyse the situation 3. make a list of requirements and criteria 4. put the list of these requirements into a priority order and you define the rules of the game -FHK Henrion, AtypI 1973
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 ‣ RRALUR (regional development agency, government) ‣ ALUO (Academy of Fine Arts & Design, Uni, educational) ‣ Pekinpah Association (NGO)
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 ‣ RRALUR (regional development agency, government) ‣ ALUO (Academy of Fine Arts & Design, Uni, educational) ‣ Pekinpah Association (NGO) health care sustainable transport
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 1. at the Academy of Fine Art & Design (ALUO) we organised a five-month elective student seminar;
    • Analiza sekundarnih gradiv DIGITAL AGENDA FOR EUROPE THE USA HEALTH CARD INFORMATION ARHITECTURE E-ZDRAVJE PRED VRATI PERSONAL RECORD SERVICE bolj zaupljivi glede podatkov na kartici želeli bi več podatkov kot so njihove alergije, kronične bolezni, zavarovanje v tujini... tu pa se postavi vprašanje glede mednarodnie združljivosti večja skeptičnost glede varovanja osebnih podatkov problem premajhne ozaveščenosti o tem podatkih na kartici in kako so varovani zakon o varovanju osebnih podatkov MINISTRSTVO ZA ZDRAVJE REPUBLIKE SLOVENIJE ZDRAVSTVENE USTANOVE IN NJIHOVO OSEBJE ZAVOD ZA ZDRAVSTVENO ZAVAROVANJE SLOVENIJE DELEŽNIKI UPORABNIKI KLINIČNI CENTER 15-25 LET FARMACEVT ZASEBNI ZDRAVNIK 25-40 LET 40-60 LET 60+ LET zastareli zdravstveni kartoni želje so podatki o zgodovini bolezni, kronične bolezni, dedne bolezni, ali je kadilec, udeleženec preventivnih programov kot so svit, dora... nima kartona arhiv do 10 let pacinet pride pripravljen želi videti nalezljive bolezni MEDICINSKA SESTRA SPLOŠNI ZDRAVNIK SPECIALIST URGENCA CUSTOMER JOURNEY MAPPING ZEMLJEVID DELEŽNIKOV BOLJŠA IZKORIŠČENOST ZDRAVSTVENE KARTICE SERVICE BLUEPRINT problemi s kartoni, pisavo, obrazci... dela s koncesijo ANALIZA SEKUNDARNIH VIROV IN RAZISKAVA STANJA V TUJINI TRENUTNO STANJE V SLOVENIJI Ali so rešitve že razvite? Je pri razvoju sodeloval samo en ponudnik? Kje se pojavijo težave pri implementaciji rešitev? Nuša Jurjevič Tanja Lavrenčič Jona Lorenz Nikka Matulja Peter Primožič KLJUČNA VPRAŠANJA Kartica mora biti ključ, ne baza - zdravniku omogoča dostop do baze podatkov, sama kartica pa jih ne vsebuje IDEAL pri roki ni zdravstvenega kartona vsak pacient se smatra za okuženega s kartico ravnajo samo administratorji zdravniki nimajo stika s kartico v primeru izgubljene oz. ukradene kartice morate kartico preklicati in zahtevati novo, preklic in naročilo nove kartice je možno opraviti na najbližji izpostavi Zavoda, oglasiti se morate osebno in predložiti enega od identifikacijskih dokumentov ter plačati stroške nove kartice, novo kartico prejmete kot priporočeno pošiljko po pošti v roku dveh tednov, za ta čas pa prejmete na Zavodu začasno potrdilo, ki nadomešča kartico leta 2000 se uveljavi se zdravstvena kartica, brez zapletov od 2008 ni več potrebno potrjevanje kartica do 2013 formiranje novega online sistema, uporabnik ima vpogled, izbira lahko kaj vidi, prisotni so podatki kdo je osebni zdravnik, zobozdravnik in ginekolog, zdravila, ki jih jemlje zdaj in za eno leto nazaj, medicinski pripomočki, status zavarovanja, zgodovina zavarovanja, cilj je dati večjo moč zavarovancu v prihodnosti še online sistem med ZZZS in zdravstvenimi ustanovami podatki o zavarovani osebi (ime in priimek, rojstni datum, spol, naslov, poklic, podatki o prostovoljnem zdravstvenem zavarovanju, številka zavarovane osebe itd.) podatki o zavezancu za prispevek (naziv, dejavnost, naslov itd.) podatki o zdravstvenih zavarovanjih podatki o osebnih zdravnikih (sedanjih in prejšnjih) podatki o opredelitvi glede prostovoljnega darovanja organov in tkiv za transplantacijo in datum opredelitve podatki o morebitnih medicinsko tehničnih pripomočkih rešitve predvsem digitalizacija zdravstvenih kartonov ali razvoj različnih mobilnih aplikacij Hrvaška elegantno rešila napotnice v Italiji gre za dve pametni izkaznici, eno prejmejo uporabniki, drugo pa izvajalci zdravstevnih storitev kartica nosi podatke o zdravstvenih, farmacevtskih in spe- cialističnih storitvah, ki se preko omrežja pošljejo na ministrstvo za gospodarstvo in finance, sistem omogoča obdelavo zbranih podatkov, ne da bi bili obravnavani tudi osebni in zdravstveni podatki imetnikov kartic, funkci- je zdravstvene izkaznice zajemajo predpisovanje receptov, obiske pri zdravnikih, preglede, sprejeme v bolnišnico, hkrati pa deluje kot evropska kartica zdravstvenega zavaro- vanja in izkaznica z osebno davčno številko Avstralija je uvedla podoben celovit pristop
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 2. Creative Camp: Seminar/Lectures/Workshop/Exhibition/Book
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 2. Creative Camp - lectures
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 2. Creative Camp - workshops
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 2. Creative Camp - a book on service and information design
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 The outcomes and future plans
    • ečhgdfkcnčlkačlfkjkdbfnmdc
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 Here is a well-designed smart phone app that is not simply canned content – it’s a true application. It interactively shows you around town, building on a standard mapping database. It adds live schedules of public transit for interactive way-finding, including self-service bikes. The design is clear and highly usable. – international jury of the 6. Biennial of Visual Communications, 2013
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 A Set of Social Games for Senior Citizens with Dementia
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 A Set of Social Games for Senior Citizens with Dementia facts: the main problem in 2030: 115 mio will have dementia every 10th person meets or suffers for dementia dementia will affect younger people no cure for dementia important: activities can slow down the progress of the disease aim of our task: find the solution for keeping people with dementia busy and training their mental processes
    • Dementia project: Set of social games for elderly people suffering from dementia Breda Klančič, Brina Fekonja, Katarina Kranjc, Gregor Makovec, Urška Preis testing the first prototype at Papilot daycare centre
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 ‣ a professional design studio (Studio Miklavc) ‣ more nursing homes and day-centres ‣ specialist doctors (neurologist, geronto-psychiatrist)
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 Work for the government
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 Work for the government Recommendations for policy makers
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 Work for the government Recommendations for policy makers ‣ Education ‣ Connecting Disciplines/Constructing Conditions for Co-Creation ‣ Developing Concrete Projects on the Basis of Existing Challenges
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 ečhgdfkcnčlkačlfkjkdbfnmdc
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 Analysis of the digital presence of the Republic of Slovenia according to the parameters of visual communication and the understanding of the service culture for the needs of the project “e-government2”.
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 conclusion
    • http://www.boomsbeat.com
    • http://www.boomsbeat.com potential collaborators
    • http://www.boomsbeat.com potential collaborators daring designers
    • http://www.boomsbeat.com potential collaborators daring designers designers as experts
    • http://www.boomsbeat.com higher quality of life performance economy
    • thank you
    • dr. Petra Černe Oven, dr. Barbara Predan // IDA 2014 also starring: Lilijana Madjar, Tina Nograšek Pezdirc, Nataša Mršol, Barbara Šuštaršič, Jure Miklavc, Jože Carli, Silva Cimperman, Breda Klančič, Brina Fekonja, Katarina Kranjc, Gregor Makovec, Urška Preis, Nina Živković, Mirjam Režek, Sergeja Krivic, Danica Simšič, Jožefa Fekonja, Gordana Makovec, Nuša Jurjevič, Tanja Lavrenčič, Jona Lorenz, Nikka Matulja, Peter Primožič, dr. Andrej Šubic, Blaž Zadel, Irena Vidmar, Karmen Mlinar, Ana Bekš, Urška Kadunc, Matic Vihtelič, Benjamin Beci, Dea Biličič, Vesna Skornšek, Domen Fras, Jošt Šmajdek, Tamara Deu, Gregor Cunder, Kristi Hodak, Žana Šuran, Aljaž Verčko, Matej Ogrin, Matjaž Čuk, Breda Klančič, Ana Osredkar, dr. Marjeta Tomažič, Nicolo Burrati, Maja Čuk, Katarina Kranjc, Brina Fekonja, Tjaša Plesec, Sabina Bakula, Danijel Kurinčič, Petra Lepoša, Meta Odar, Stephanie Choong, Tjaša Kermavnar, Martina Skočir, Aladar Belec, Gregor Šuštar, Maicol Zoia, Massimiliano Bertetti, Darja Osojnik, Urška Preis, Alenka Stante, Ernest Vider, Luka Penger, Matej Bukovinski, dr. Aleš Kogoj, Gregor Šuštar, Sabina Bakula, Urška Kadunc, Urša Kisovec, Anja Kozlan, Sebastian Žetko, Pavla Bonča, Domen Fras, Kristi Hodak, Tjaša Hribar, Žana Šuran, Žan Brezec, Aidan Cerar, Amadea Derenda, Martina Skočir, Tomaž Ščavničar, Boris Benko and many others...