Information resources – IBM WebSphere Portal Where to find informations and support Petr Kunc, petr_kunc@cz.ibm.com

I WANT TO... ...know something ...find something ...solve something

...know something

...find something

...solve something

I WANT TO KNOW SOMETHING

Documentation http ://www.ibm.com/developerworks/websphere/zones/portal/proddoc.html

Redbooks http ://www.redbooks.ibm.com

WebSphere Portal Zone http:// www.ibm.com/developerworks/websphere/zones/portal/

Technical articles http ://www.ibm.com/developerworks/views/websphere/libraryview.jsp?product_by=WebSphere%20Portal

Portal Wiki http ://www.lotus.com/ldd/portalwiki.nsf

Discussion http ://www.ibm.com/developerworks/forums/forum.jspa?forumID=168

RSS channels, E-mail notification http:// www.ibm.com/developerworks/websphere/support/

Education http ://www-304.ibm.com/jct03001c/services/learning/ites.wss/cz/cs?pageType=course_list&subChapter=9767&subChapterInd=S&subChapterName=WebSphere+Portal&chapter=5879&chapterName=WebSphere+Software

Certification http ://www-03.ibm.com/certify/certs/lt_index.shtml

I WANT TO FIND SOMETHING

Download http ://www-01.ibm.com/software/genservers/portal/support/download.html

IBM Fix Central http:// www.ibm.com/support/fixcentral/

IBM Support Toolbar http:// www.ibm.com/software/support/toolbar/

IBM Support Portal http:// www.ibm.com/support/entry/portal/

I WANT TO SOLVE SOMETHING http ://www.google.com

Google http ://www.google.com

Open Service Request (SR) – report a problem http ://www.ibm.com/software/support/probsub.html

IBM Support Handbook (how IBM Support works) http ://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html

IBM Support Assistant http:// www.ibm.com/software/support/isa/

IBM Support Assistant – data collection http:// www.ibm.com/software/support/isa/