Aqa bus2-operationstechnology
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Aqa bus2-operationstechnology Presentation Transcript

  • 1. Technology in Operations
  • 2. What this topic is all about
    • Main types of technology
    • How technology supports the effective management of operations
    • The link to productivity & quality
  • 3. Main Types of Technology
    • Robots
    • Stock control / sales order fulfilment programs
    • Automation
    • Design software systems
    • Communications
  • 4. Robots
    • Widely used in manufacturing
    • Advantages
      • Speed, accuracy & efficiency
      • Reliable quality + less waste
      • Handle boring, repetitive or hazardous tasks
      • Reduce unit costs (productivity)
    • Disadvantages
      • Up-front investment
      • De-motivating for displaced staff
  • 5. Automated stock control programs
    • Integrated software and hardware used to monitor the quantity, location and status of stocks
    • Stock control systems are also used to automate a sales order processing
  • 6. Automated production
    • Production processes and procedures that are performed by machines
    • Reduces human intervention to a minimum
    • Used to regulate workflows
    • Not just confined to factories – any business process can potentially be automated (e.g. call handling, forms)
  • 7. Automated stock control in action See Inside the Amazon.co.uk Warehouse
  • 8. Robots & Stock Control in Action Watch the Sales Order Process at Dell (YouTube)
  • 9. Production automation in action Automation at the Goodfellas Pizza Factory (YouTube)
  • 10. Communications
    • Technology has revolutionalised business communications
    • Significant implications for customer service & working more closely with suppliers
    • Marketing processes now widely affected by technology (e.g. email promotion)
  • 11. Communications – Mobile Technology
    • Examples
      • laptop computers, PDAs
      • Smart mobiles / Blackberrys
      • GPS devices
      • Wireless / Bluetooth devices
    • Benefits
      • Facilitates flexible working
      • Better customer service
      • Connects remote teams
  • 12. Communications – Networks
    • Examples
      • Local area networks (LANs)
      • Wide area networks (Wans)
      • Virtual private networks (VPNs)
    • Benefits
      • Facilitates flexible working
      • Better customer service
      • Connects remote teams
  • 13. Design technology – CAD/CAM
    • Examples
      • Product design
      • Creative media
      • Design integrated into manufacture
      • Product simulation
    • Benefits
      • Speeds up R&D process
      • Virtual testing
      • Reduces costs
  • 14. Test Your Understanding http://www.tutor2u.net/business/quiz/technology/quiz.html
  • 15. Technology in Operations