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Lecture 06
Leadership, Influence, and Communication in Business Chapter Six © 2007  The McGraw-Hill Companies, Inc., All Rights Reser...
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Appreciate a manager’s ability to effectively lead...
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Identify five characteristics of effective leaders...
People Person  – Win people Founder of Virgin Group
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Leadership </li></ul><ul><li>Managers are responsi...
 
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Power </li></ul><ul><li>Five types - one's ability...
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Power </li></ul><ul><li>Legitimate( 合法 ) </li></ul...
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>  Power </li></ul><ul><li>Inherent  (本身存在) in thes...
 
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>  Power </li></ul><ul><li>Power is influence and i...
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Power </li></ul><ul><li>Critically important work ...
 
 
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Leadership and Power </li></ul><ul><li>Effective l...
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Leadership and Power </li></ul><ul><li>The critica...
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Leadership Theory </li></ul><ul><li>The contingenc...
 
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Leadership Theory </li></ul><ul><li>Approaches to ...
 
 
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Leadership Theory </li></ul><ul><li>Two determinin...
 
 
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Leadership Theory </li></ul><ul><li>Employee chara...
 
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Five characteristics of effective leaders  </li></...
 
 
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Characteristics of effective leaders </li></ul><ul...
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Influence </li></ul><ul><li>A leader’s goal is to ...
 
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Influence </li></ul><ul><li>Managers share informa...
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Communication </li></ul><ul><li>The communications...
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Communication </li></ul><ul><li>To communicate eff...
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Organizational Politics </li></ul><ul><li>The acti...
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Organizational Politics </li></ul><ul><li>Politica...
 
 
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Organizational Politics </li></ul><ul><li>Politica...
Chapter 6  Leadership, Influence, and Communication in Business <ul><li>Organizational Politics </li></ul><ul><li>Politica...
 
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981 Chap06 Biz (Final)

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Transcript of "981 Chap06 Biz (Final)"

  1. 1. Lecture 06
  2. 2. Leadership, Influence, and Communication in Business Chapter Six © 2007 The McGraw-Hill Companies, Inc., All Rights Reserved. McGraw-Hill/Irwin Introduction to Business
  3. 3. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Appreciate a manager’s ability to effectively lead, influence, and persuade other people influences a company’s efficiency, effectiveness, and profitability. </li></ul><ul><li>Identify the five sources of a leader’s power and understand how leadership involves the effective use of power to influence other people. </li></ul><ul><li>Differentiate between four main approaches to leadership and recognize effective leadership involves matching a leadership approach to the characteristics of employees and the work situation. </li></ul>
  4. 4. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Identify five characteristics of effective leaders. </li></ul><ul><li>Understand the vital role communication plays in influencing others in a business organization and describe a model of persuasive communication. </li></ul><ul><li>Define organizational politics and understand how political tactics are used to influence and persuade others. </li></ul>
  5. 5. People Person – Win people Founder of Virgin Group
  6. 6. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Leadership </li></ul><ul><li>Managers are responsible to the stakeholders </li></ul><ul><li>To effectively and efficiently use the resources of land, labor and capital </li></ul><ul><li>To plan, organize, lead and control the organization to the accomplishment of it mission </li></ul>
  7. 8. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Power </li></ul><ul><li>Five types - one's ability to make others do something they would not otherwise have done </li></ul><ul><li>Evaluate leadership style and relate to types of power . What is the relationship? </li></ul>
  8. 9. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Power </li></ul><ul><li>Legitimate( 合法 ) </li></ul><ul><li>Reward </li></ul><ul><li>Referent (指示) </li></ul><ul><li>Expert </li></ul><ul><li>Coercive( 強制、高壓 ) </li></ul>
  9. 10. Chapter 6 Leadership, Influence, and Communication in Business <ul><li> Power </li></ul><ul><li>Inherent (本身存在) in these five functions of power is an incentive system </li></ul><ul><li>The charismatic (有魅力的) leader usually possesses more than one type </li></ul>
  10. 12. Chapter 6 Leadership, Influence, and Communication in Business <ul><li> Power </li></ul><ul><li>Power is influence and impacts upon work attitudes and behaviors </li></ul>
  11. 13. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Power </li></ul><ul><li>Critically important work behaviors </li></ul><ul><li>Level of job effort </li></ul><ul><li>Both quality and quantity and reliability of work performance </li></ul><ul><li>Unexplained absences </li></ul><ul><li>Intention to quit job and leave company </li></ul>
  12. 16. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Leadership and Power </li></ul><ul><li>Effective leadership results when managers use their power in ways that promote work behaviors and attitudes that lead to higher employee performance </li></ul>
  13. 17. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Leadership and Power </li></ul><ul><li>The critical ingredient (原料) is the correct use of the different sources of power </li></ul><ul><li>Evaluate illustration (說明) of leadership theory and relate to the types of power </li></ul>
  14. 18. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Leadership Theory </li></ul><ul><li>The contingency (意外) theory aligns (配合) employee characteristics with the workplace setting </li></ul><ul><li>Four possible approaches to leadership and has the ability to enhance work behaviors and attitudes </li></ul>
  15. 20. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Leadership Theory </li></ul><ul><li>Approaches to leadership include </li></ul><ul><ul><li>Directive (指導) </li></ul></ul><ul><ul><li>Supportive </li></ul></ul><ul><ul><li>Participative (參與) </li></ul></ul><ul><ul><li>Achievement-oriented (成就導向) </li></ul></ul>
  16. 23. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Leadership Theory </li></ul><ul><li>Two determining parts of this theory are the employee characteristics and workplace settings to effectively blend the correct approach to leadership </li></ul>
  17. 26. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Leadership Theory </li></ul><ul><li>Employee characteristics include: </li></ul><ul><ul><li>skill level </li></ul></ul><ul><ul><li>achievement need </li></ul></ul><ul><ul><li>locus of control </li></ul></ul><ul><ul><li>nature of tasks/job </li></ul></ul><ul><ul><li>group cohesiveness (團結) </li></ul></ul>
  18. 28. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Five characteristics of effective leaders </li></ul><ul><li>Intuition (直覺) , intelligence, and cognitive ability </li></ul><ul><li>energy, drive (幹勁) , and need for achievement </li></ul><ul><li>good ethics and moral integrity (正直) </li></ul><ul><li>emotional intelligence and empathy (憐憫) </li></ul><ul><li>self-confidence and internal locus of control (內在自制) </li></ul>
  19. 31. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Characteristics of effective leaders </li></ul><ul><li>The more that managers possess these characteristics the more likely they are to function effectively as leaders </li></ul><ul><li>Evaluate Four Traits of Effective Leaders and relate to types of power and influence </li></ul>
  20. 32. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Influence </li></ul><ul><li>A leader’s goal is to influence and persuade employees to develop work attitudes and behaviors that increase a company’s efficiency and effectiveness </li></ul><ul><li>Evaluate influence within leadership relating to the types of power and key behaviors </li></ul><ul><li>Evaluate the role of leadership in the Breaking Thru video and relate to influence and communication </li></ul>
  21. 34. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Influence </li></ul><ul><li>Managers share information by effective communication and assuring there is understanding of the message </li></ul>
  22. 35. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Communication </li></ul><ul><li>The communications model </li></ul><ul><ul><li>Sender </li></ul></ul><ul><ul><li>Message </li></ul></ul><ul><ul><li>Receiver </li></ul></ul>
  23. 36. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Communication </li></ul><ul><li>To communicate effectively there must be feedback </li></ul><ul><li>The most persuasive communication method is face-to-face meetings </li></ul>
  24. 37. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Organizational Politics </li></ul><ul><li>The activities that managers and employees at all levels engage in to increase their power and their ability to influence and persuade others so they can achieve their goals </li></ul><ul><li>Evaluate CIO Judi Zito’s five survival techniques and relate to Leadership </li></ul>
  25. 38. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Organizational Politics </li></ul><ul><li>Political tactics are the specific courses of action managers and employees engage in to gain the support of, and overcome the resistance of opposition of, other people </li></ul>
  26. 41. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Organizational Politics </li></ul><ul><li>Political tactics include </li></ul><ul><ul><li>attacking and blaming others versus making everyone a winner </li></ul></ul><ul><ul><li>reducing uncertainty </li></ul></ul>
  27. 42. Chapter 6 Leadership, Influence, and Communication in Business <ul><li>Organizational Politics </li></ul><ul><li>Political tactics include </li></ul><ul><ul><li>using objective information, without a replacement in a central position </li></ul></ul><ul><ul><li>building coalitions (聯合) and alliances (結盟) </li></ul></ul><ul><li>Evaluate the role of leadership in the Exceptional Entrepreneur video and relate to influence and communication </li></ul>
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