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  • 1. Productivity from Telework Peter Thomson Research Director, Telework Association
  • 2. Agenda • 2.00 Introduction • 2.10 Benefits of telework • 2.20 Results of home worker survey • 2.40 Implications for organisations • 2.50 Managing for productivity • 3.00 Break • 3.10 Panel Questions and Discussion • 4.00 Finish 2
  • 3. Benefits of Smarter Working • Attract the best employees • Improve productivity • Reduce employee turnover • Increase morale • Reduce absenteeism • Improve diversity • Show corporate responsibility
  • 4. Cranfield Survey 7 Major Employers Performance – quantity of work
  • 5. ...more positive views Performance – quality of work
  • 6. Teamworking
  • 7. British Chambers of Commerce survey of SMEs
  • 8. Benefits of flexible working BEFORE AFTER 1.Reduced business travel 1.Employee satisfaction 2.Improved customer services 2.Increased productivity 3.Increased productivity 3.Reduced business travel 4.Employee satisfaction 4.Savings in Fuel Costs 5.Access hours to services 5.Employees work-life balance 6.Employees work-life balance 6.Cost reductions 7.Morale 7.Morale 8.Cost reductions 8.Improved customer services 9.Teamwork 9.Improved Profitability 10.Culture change/improvement 10.Decreased staff turnover
  • 9. Comments on the benefits of working at home • Tony Corbin – Hampshire County Council • Mark Thomas – Word Association • Christine Featherstone – Hampshire County Council 11
  • 10. Telework Association Research • Survey of 350 home workers • Comparing ‘home’ and ‘office’ productivity • Measured where possible • Discovering why the difference 12
  • 11. Who Responded? Size of Employer, if any Work Sector Contractors, 2% Over 1000 Both, 21 Empls, 17% Self % 250-1000 empl, 31% Empls, 5% 100-250 Public, 1 Private, 6 Empls, 5% 7% 3% <10 10-100 empls, 16% Empls, 24% 13
  • 12. How Long? Teleworking experience <1 >10 year, 11% years, 21% 6-10 1-5 years, 21% years, 47% 14
  • 13. Where do they work? Time spent working at home Time spent working in office 0 days, 2% <1 <1 day, 14% day, 14% 0 5 days, 31% 1 day, 7% days, 31% 1 day, 15% 2 days, 11% 4 2 5 3 days, 11% days, 15% days, 14% days, 11% 3 4 days, 12% days, 12% 15
  • 14. Productivity? Are you more productive? 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00% Definitley + Possibly + Not Sure Probably - Definitely - 16
  • 15. How much more Productive? Lower, 5% Equal, 10% Higher but not measured, 36% >50%, 12% 41-50%, 6% 31-40%, 7% 21- 11- 30%, 10% 20%, 10% 0-10%, 4% 17
  • 16. Increased Output 30.00 25.00 20.00 15.00 10.00 5.00 0.00 0-10% 11-20% 21-30% 31-40% 41-50% >50% 18
  • 17. Why? All reasons for increased productivity Use commuting time Suits other commitments Concentrate better Fewer interruptions Less stress Freedom Repay trust 0 50 100 150 200 250 300 19
  • 18. Main Reason Fewer interruptions Suits other commitments Use commuting time Concentrate better Freedom Less stress Repay trust 0 10 20 30 40 50 60 70 80 20
  • 19. Conclusions from Survey • Overwhelming majority of teleworkers have increased productivity (85%) • Massive increase in output when people work from home (25% increase by 50%) • Home has fewer interruptions that office • Balancing home and work commitments improves results • Saved commuting time can be used for work 21
  • 20. Implications for Organisations • Traditional assumptions about working at home are wrong • Home working should be part of business strategy • The potential gains for the bottom line are substantial • The risks are small • Now is a good time to be gaining the benefits 22
  • 21. Comments on productivity of home working • Marylou Lousvet • Carole Thwaites – Wisework Ltd 23
  • 22. Implications for Managers • Not just an employee benefit • Build into business plan • Discuss with employees • Agree new working patterns • Set up pilots • Measure results • Manage by output • Trust and empower 24
  • 23. Conclusions • Research shows dramatic improvements in output for people working at home • Once managers have overcome their fears they can reap the benefits • The image of home working needs to be brought into the 21st Century • The Telework Association has a role to play in promoting the benefits 25
  • 24. Panel Session 3.10 – 4.00 • Peter Thomson – Research Director, Telework Association • Marylou Lousvet – Director, Wisework Ltd • Carol Thwaites – Senior Consultant, Wisework Ltd 27
  • 25. Productivity from Telework Thank you for attending