Baku social media seminar – day 3 June 28, 2012
Agenda for today:10 – 11 Social media tools11 – 11.15 Coffee break11. 15 -13 Social media tools continued13 – 14 Lunch14 – 15 Play with social media tools15 – 15.15 Coffee break15.15 – 16 Play with social media tools continued16 – 17 Your experiences17 - Evaluation and Podio update
1 FacebookEverybody is there, but should you be there?
Personal profile• If you are a one man organization and company you can use your personal profile for branding and spreading messages• You can also use it to gather information• You should be willing to mix private and work• There is an approximate max of 5000 friends• Often becomes a problem for politicians and celebrities
Facbook page• Facebook’s product for companies and organizations• Basically a free webpage where you can interact with your customers and followers• You have some standard functionality• But you can basically add anything as you like• People can ”like” your page, and this is important, but NOT the only goal• The most important goal is to create interaction and conversation• You must offer something interesting AND you most encourage people to participate• Pages enables you to get a lot of statistics
Amnesty International: Gettingpeople involved in theircommunication
Facebook groups• Use it for non-commercial purposes• Good when you want to have a close group of people with a lot of discussion and interaction• Unlike Pages people will see all of your updates in groups• Be careful not to tire people with too many postings!
Facebook Places• Relevant if you have a ”place” where you would like people to ”check in”
Facebook advertising• Regular banner ads in the right side of the page• ”Hidden” links in the news feed
We have already looked at Twitter as alistening tool, but how do you useTwitter as a communication tool?
Twitter strategy• Make sure that your target group is using Twitter• Use Twitter to become part of the conversation on your topics• Use Twitter to meet the right people• Post interesting stuff on Twitter – Your own stuff – But also other people’s stuff – become a hub• Follow people – they will be more likely to follow you• Tweet often – at least a couple of times per day
Twitter tactics• Understand the language: – # tags – @ tags – Retweets• Use hash tags for all of your subjects – ie. a conference• Involve people in conversations with @ tags• Retweet other people’s tweets
Twitter is actually extremely simple,but it takes a long time to get used tothe language and the cultureStick around and don’t give up!
What’s cool about Google+?• In many ways better design than Facebook!• You can control friends and business connections in circles• You can create business pages• It will most likely improve your Google rankings• You can create video conferences with hang-outs• It is closely integrated with Google’s other products: Gmail, Maps, Docs, Android, etc.
What’s not so cool? Nobody is using it! (but this may change)
4Google Drive (previously Docs) The tools for everything
Google Drive• Share documents easily• Work on the same documents• Create surveys
5 BloggingThe original - but still going strong - social medium
Blogging tools• WordPress.com – The best tool! – You need to have some technical skills – Thousands of plug-ins – Thousands of developers – You can build entire websites on WP (IMS)• Blogger.com – Very easy to get started – No technical skills needed – Less flexible than Wordpress – Connects with Google+• Tumblr.com – Very popular platform in the US – Very easy to get started – Typically a younger and less techie crowd but everybody uses it• Checkthis.com – A one page blog – Use it if you want to publish something very quickly and link to it from Twitter
What is a blog?• There is no definite definition… but:• A collection of posts ordered chronologically with the most recent on top• Usually enables people to comment• Usually links to other content – many blogs comment on each other• They often use tags• Authors are often non-professional writers (they are not paid to blog)• People blog about subjects they are passionate about• Blogs tend to link to similar blogs to create a network around their subject (blog-roll)
RSS reed Previous posts Recent comments Blog roll Sharing Comments
Blogging strategyA blog can be a simple repository forinformation, but if you REALLY want tocreate a blog then you should do thefollowing:
What to write?•Start with what interests YOU and what you are passionate about•…but think about your target group•Show authority – let people know that you know what you are talking about•Stay on the topic – so people know what you are writing about• Decide whether you want to be a curator, an author or both.• Get inspired by finding other sources/bloggers that write about your subject area (use RSS readers)• Encourage colleagues and connections to provide you with blogging ideas – reward them by naming them
Links•If you are inspired by Internet content, make sure to provide links.•Use links as often as possible – it will make you a hub for your readers.•Some blog posts can actually just be a simple link and a couple of lines of text.
Citations•Steal, link, copy other peoples’ content but remember to mention the source – and if possible always with a link to the source.
Comments•Always reply to comments if a reply is expected (unless the comment is completely off topic or spam)•Never get agitated about negative feed-back. Start out with being polite and simply ignore people who are deliberately obnoxious.•Remember that people seldom get nasty when they feel that they are talking to a real human being (unless you are a politician or celebrity)
How much to write•There are no rules about length of blog posts•People read long as well as short blog posts•Use short blog posts and many links if you wish to be a hub of information – a person who sifts through information and finds the relevant stuff.•Use longer blog posts if you want to: – Talk about technical issues – Start a debate about a substantial topic – Publish your own thoughts or findings on a substantial topic
Keywords•Create a list of keywords that are related to your blogging subject – Think of which subjects you will typically be writing about•Use the keywords to tag your blog posts•Use the keywords in your headlines•Use the keywords as much as possible in the body copy
Embedding content•You can make your blog more interesting and dynamic by embedding content such as pictures, videos or interactive applications•Look for the embed codes which more and more often accompany dynamic content.•Think about copyright issues!
LinkedIn• First of all well suited for recruiting• Build your CV for your own career• Build a company profile to attract employees• Use it to get in contact with people• Use it to locate relevant people• Follow groups on relevant topics
Slideshare• Whenever you present something put it on Slideshare – be transparent!• Follow people on Slideshare and see their presentations• Link to your Slideshare presentations• Embed your slideshare presentations on your website or blog
8 Video sharingVideo is easy and travels fast in the social media
Why video sharing?• Video ads life and action to your blog or website• You can use video to make complicated stuff more simple• Video is easy and cheap to produce• Most internet users have sufficient bandwitdth
How should I use it?• Create a Youtube or Vimeo channel and put all of your videos here• Embed videos on your website or blog• Share your videos in social media• Don’t be afraid to share long videos, but most of your videos should be less than five minutes• Bring the video camera everywhere it is relevant• Remember that sound quality is more important than image quality• Use video to: – Document conferences – Explain what you do – Present your staff – Anything you feel is relevant and interesting
9 ImagesA neglected side of social media – no more…
The most important tool• Flickr.com – the classic image sharing tool• Pinterest.com – image sharing on steroids• Instagram – Images gone mobile
When is image sharing relevant?• If you are working with images or photographs• If you are working with a very visual subject
How to use image sharing• User Flickr.com as a repository for your images.• Use your Flickr images in your blog or website.• Use Flickr.com as a cheap photo agency• Use Pinterest if you really want people to share your pictures – primarily relevant if you have really beautiful pictures.• Pinterest is a little like a blog: you must create a ”tone of voice”. http://pinterest.com/nosistem/middle-east- poster/• Use instagram if you snap quick pictures with you mobile phone and want to share them on social networks
10Social collaboration The social organization
The most important tools• Basecamp.com• Podio• Yammer• Dropbox• Google Apps
When to use social collaboration• In smaller organizations that do not have an intranet• If you cooperate with many different partners• If you want your employees or partners to contribute with content• If you want a safer place to back-up documents• If you want to collaborate within documents
How to use the tools• Basecamp: Very simple tool – mostly to keep track of documents and control processes.• Podio: Almost and alternative to an intranet. Find thousands of apps or build your own apps for your specific purposes. Podio has a non- profit policy.• Yammer: Similar to Podio – a social alternative to the intranet.• Dropbox. Excellent for sharing and backing up documents• Google Apps. Also shares documents but offers a long range of other services (Google docs, email, Google+, etc.)
11Customized social networks When you need your own Facebook
Relevant tools• Ning.com – the market leader. Not free anymore but fairly cheap• Mixxt – the free alternative to Ning• More: http://socialmediatoday.com/joshcan help/318097/10-tools-create-your- own-social-media-network
Why build your own?• When you need to create a community of people with common interests and STRONG dedication (cancerforum.dk).• Sometimes you need people in a private setting.• When Facebook or Twitter lack functionality.• If you want to own your own data and content.
Why should you share links• For your own sake. On delicious they are easy to find and do not disappear if your computer does.• Share links within the organization• Share links with partners• Share links with the rest of the world• Share your links on your website or blog with an RSS feed
Group or individual work• Select a tool that you do not know but which is relevant for you or your organization• Try the tool: – Create profiles – Create content – Understand how it works• Take notes and be ready to present your learnings to the group – What was good about the tool – What was bad – Will you use this tool in the future? For what?