SAP Screen Personas 2.0
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SAP Screen Personas 2.0

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Please view the updated version: http://www.slideshare.net/peterspielvogel/sap-screen-personasapril2014 ...

Please view the updated version: http://www.slideshare.net/peterspielvogel/sap-screen-personasapril2014

Overview of SAP Screen Personas 2.0, released in July 2013. SAP Screen Personas allows companies to personalize their SAP ERP screens for different user roles without any programming.

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SAP Screen Personas 2.0 SAP Screen Personas 2.0 Presentation Transcript

  • SAP Screen Personas November 2013
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information SAP GUI heavily influences opinions of SAP usability © 2013 SAP AG. All rights reserved. 2
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information 1. 2. 3. Provide consumer‐grade  UX for NEW applications (SAP UI5) RENEW widely used use  scenarios (SAP Fiori) ENABLE customers to  improve UX of their  specific value scenarios (SAP Screen Personas) Number of use Scenarios Personas is a key part of SAP’s User Experience strategy: Enable customers to improve their SAP GUI screens NEW New RENEW ENABLE Time © 2013 SAP AG. All rights reserved. 3
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information Personas and Fiori are complementary SAP Screen Personas SAP Fiori Routine tasks Types of task Specialized, routine tasks Transaction support All SAP GUI transactions Many common transactions Out of the box Personalize any Ready to run functionality transaction in minutes Primary focus Desktop Smartphone, tablets, (Windows and Mac) desktop Personalizable Yes. You can modify any Not necessary. Fiori aspect of the SAP GUI to apps run out-of-the-box on any device. suit your unique needs. Tag line Productivity through Keeping simple things Personalization simple © 2013 SAP AG. All rights reserved. 4
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information Personas empowers customers Productivity through Personalization © 2013 SAP AG. All rights reserved. 5
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information Elevator Pitch SAP Screen Personas allows companies to improve user productivity through personalization of their SAP ERP screens. By providing the right information to the right users in the right context, they can get more done in less time with greater accuracy. With more intuitive SAP screens, organizations can enhance user satisfaction, minimize training time, and spend less money on screen modifications. © 2013 SAP AG. All rights reserved. 6
  • Hide & Merge Change Colors Automate Steps Conditional Formatting Change Labels Re-arrange © 2013 SAP AG. All rights reserved. 7
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information SAP Screen Personas enhances ERP usability Business User Productivity SAP Adoption Cost of Personalization Training Time © 2013 SAP AG. All rights reserved. 8
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information Value Proposition • Improve business user productivity by providing only the essential screen elements and data to complete business transactions faster and more accurately through fewer data entry fields and reduced scrolling. • Increase SAP adoption by making screens easier to use. • Enhance user satisfaction by automating repetitive tasks and simplifying complex screens through pre-filled fields and pulldown menus, which help the user save time on data entry. • Reduce the cost of personalization by eliminating the need for ABAP programmers or software developers. • Decrease training time for SAP users with intuitive screens. © 2013 SAP AG. All rights reserved. 9
  • Personas makes users more productive Example: Verifying a Sales Order With Personas 1 click 1 Clean, branded screen Without Personas 1 2 3 4 5 6 7 7 clicks Data in tabs © 2013 SAP AG. All rights reserved. 10
  • Personas improves process flows Example: Create Notification Transaction With Personas ► ► 2 ~11 clicks ~8 clicks 1 clicks clicks Without Personas 6 ► clicks ● Hierarchical tree which is rarely used ● Too many buttons 4 clicks ● Notification type needs to be selected from list via F4 help © 2013 SAP AG. All rights reserved. ► 5 clicks ● No templates for free text provided ● Unused / empty space ► ~5 clicks ► ~34 ~14 clicks clicks ● Complex hierarchical ● Too many tabs, structure some not needed at all ● Too many buttons ● Some fields not needed 11
  • Personas makes screens more intuitive Example: Paying a Vendor With Personas Without Personas ● Intuitive where to enter data ● Pre-filled values speed process ● Overwhelming choices ● Must memorize many numbers 4 fields © 2013 SAP AG. All rights reserved. 37 fields 12
  • Live Demo © 2013 SAP AG. All rights reserved. 13
  • Personas allows IT to make business users happier. Personas for IT ● Improve business user satisfaction ● Increase business user efficiency ● Reduce the time to modify SAP screens ● Provide centralized administration of flavors
  • Business users get more done, faster, with fewer errors. Personas for Business ● Access the right information in the right context ● Streamline business processes with simpler transactions ● Personalize screens to match specific job roles ● Reduce the cost of personalizing the user experience
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information Personas 2.0 = one package with two products inside Personas 2.0 Personas Silverlight Personas HTML Who • SAP GUI users that want to improve usability What • Access SAP through Silverlight application in browser • Requires Silverlight plug-in • Streamlining transactions and process flows (tab merging) • Automate repetitive keystrokes (scripting) • Granular personalization of screens Who • Web GUI users that want to improve screen aesthetics What • Access SAP through SAP WebGUI (through browser) • No Silverlight required • Change color themes • Include background images • Hide/show controls • Set default values • Add tooltips • Share flavors, set as default © 2013 SAP AG. All rights reserved. 16
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information Before you start using Personas, understand the process Automate Where Appropriate Build Screens Using Personas Analyze Data Requirements Simplify Processes Identify Processes © 2013 SAP AG. All rights reserved. 17
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information It takes a team to deliver a successful Personas project Business process expertise Personas knowledge © 2013 SAP AG. All rights reserved. Design skills 18
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information Personas delivers business value to your organization • Improve user productivity  Gain time to work on additional projects  Reduce learning curve on SAP, cut training costs  Reduce cost of personalizing SAP GUI screens • Drive adoption with empowered users  Tailor screens for specific business roles/individuals  Increase user satisfaction • Build consumer-grade user interface  Match current UI standards without disruption © 2013 SAP AG. All rights reserved. 19
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information Calculate the value in your environment Improve user productivity Decrease training costs  Number of users  % time spent on data entry  Per user annual salary  Improvement range: 30-60% Increase data quality  Number of data entry errors annually  Average cost to correct each error  Improvement range: 10-30% © 2013 SAP AG. All rights reserved.  Number of users  % trained annually  Training cost per user  Improvement range: 40-60% Reduce cost of screen personalization  Number screens modified per year  Average cost per screen  Improvement range: 60-80% 20
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information Summary Value Productivity through Personalization Works on SAP GUI (Dynpro Screens) (Windows or Mac desktop, Win 8 tablet) Requires Business Suite (ECC 6) Kernel 7.21 or higher (7.40 for HTML) Not for Web Dynpro applications, CRM, SRM, iPad, iPhone, Android Availability Now © 2013 SAP AG. All rights reserved. 21
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information More information SAP Screen Personas Product Page http://www.sapscreenpersonas.com Fact Sheet http://wiki.sdn.sap.com/wiki/download/attachments/298682098/ SAP_Screen_Personas_customer_fact_sheet.pdf Demo Videos http://www.youtube.com/watch?v=gquHYSGHol8 (intro) http://www.youtube.com/watch?v=tpMdktziC_8 (basic scripting) http://www.youtube.com/watch?v=h5ABusVy9I4(product tour) Customer-Facing Presentations http://www.slideshare.net/peterspielvogel/sap-screenpersonas20overviewaugust2013 How-to instruction videos http://goo.gl/Y8I1s Myth vs. Truth blog series http://goo.gl/B2MIO3 © 2013 SAP AG. All rights reserved. 22
  • 1 SAP UX Strategy 2 Business Value 3 Demo 4 Implementation 5 More Information 2013 H1 Webinar Series Make SAP ERP Beautiful with SAP Screen Personas http://scn.sap.com/community/gui/blog/2013/03/05/q a-transcript-from-sap-screen-personas-webinar-1 Streamline Quote to Cash Process with SAP Screen Personas http://scn.sap.com/community/gui/blog/2013/03/09/q a-transcript-from-sap-screen-personas-webinar-2 Planning, deploying, and http://scn.sap.com/community/gui/blog/2013/03/18/q managing Personas in a-transcript-from-sap-screen-personas-webinar-3 your SAP environment How to improve master data quality with SAP Screen Personas http://scn.sap.com/community/gui/blog/2013/04/09/q a-transcript-from-sap-screen-personas-webinar-4 Varian Medical Improves Sales and Distribution with SAP http://scn.sap.com/community/gui/blog/2013/05/02/q a-transcript-from-sap-screen-personas-webinar-5 © 2013 SAP AG. All rights reserved. 23
  • Thank You! www.sapscreenpersonas.com