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Presentation from SAPPHIRE NOW 2012 in which Varian Medical Systems discusses their experience with SAP Screen Personas, a new way to personalize SAP GUI screens without programming. They participated ...

Presentation from SAPPHIRE NOW 2012 in which Varian Medical Systems discusses their experience with SAP Screen Personas, a new way to personalize SAP GUI screens without programming. They participated in a co-innovation project with SAP Imagineering.

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How varian medical_customized_sap_screens_in_hours How varian medical_customized_sap_screens_in_hours Presentation Transcript

  • May 14, 2012[ Learn how Varian Medical customized SAP screens in hours, not months Jason Jester (Varian), Sebastian Steinhauer (SAP)
  • [ Learning Points  Learn how to significantly reduce the time to personalize SAP screens  Discover how to improve end-user satisfaction and enhance their productivity  See why this solution is so easy to use and requires no knowledge of back-end systemsReal Experience. Real Advantage. 2
  • [ Jason Jester  Jason is an IT manager at Varian Medical Systems. He manages a global SAP team that supports the SD, VC, PS, and GTS modules. Jason is a SAP Certified consultant with 13 years of SAP experience in the area of ABAP Development, Variant Configuration, Sales & Distribution, Project System, and Global Trade Services, along with 10+ years of experience in the high tech and medical device industry.Real Experience. Real Advantage. 3
  • [ Sebastian Steinhauer  Sebastian manages a development team in SAP’s Imagineering group. He has been at SAP for 5 years, focused on development efforts that help SAP customers solve problems that span disparate solution areas. He has been in the software industry for 10 years.Real Experience. Real Advantage. 4
  • [ Varian Medical Systems has a global presence  Over 5,500 employees  Market Cap: $7.51B  Revenue: $2.6BReal Experience. Real Advantage. 5
  • [ Our goal is to save 100,000 more lives each year  To explore and develop radiation technology that protects and saves lives  Our goal is to save 100,000 more lives each year  We equip the world with new tools for fighting cancer, taking X-ray images, and protecting our bordersReal Experience. Real Advantage. 6
  • [ We treat cancer patients with advanced radiation therapy  Worlds leading manufacturer of medical devices and software for treating cancer with radiation therapy  More than 6,000 of Varians medical linear accelerators for cancer radiotherapy are in service around the world, treating tens of thousands of patients per dayReal Experience. Real Advantage. 7
  • [ Long-term and evolving SAP landscape  SAP R/3 first implementation in 1994 at version 2.1  ECC 6.0 Re-Implementation Go-Live: Jan 2009  Expanded Footprint  BI – Business Intelligence  GTS – Global Trade Services  CRM – Customer Relationship Management  HR – Human Resources  MES – Manufacturing Execution System  PLM – REACH/RoHS  PLM – Electronic CAD IntegrationReal Experience. Real Advantage. 8
  • [ Business challenges: integrating and automating processesReal Experience. Real Advantage. 9
  • [ GUI personalization at Varian Medical Systems Why was it important for Varian to customize the GUI?  Reduce complexity and confusion with some SAP transactions  Set default values and then hide the fields for fields with static values  Hide fields which are never used  Organize fields in a manner which better supports some of our business processes  Increase end-user efficiency by making information more accessible  Quick “Filters” with some standard transactions  Quick Excel exports  Ability to create a “cockpit” or “quick launch” buttons to allow users to more easily follow standard business processesReal Experience. Real Advantage. 10
  • [ Planned use cases for Personas 1. Map business processes to transactions to create business process “cockpits” 2. Map users/roles to specific “flavors” to help streamline their work 3. Simplify SAP screen design 4. Increase productivity with filters and other user toolsReal Experience. Real Advantage. 11
  • [ Customization process at Varian Medical Systems Software Systems Drag & Development Analyst Drop Skills Skills Simplicity Level of Customization Edit Transactions, Workflows Build Forms, Merge Transactions “Personas” Modify UI Months Weeks Days Hours Time to DeployReal Experience. Real Advantage. 12
  • [ Personas co-development timeline May SAPPHIRE NOW proof-of-concept 2011 Aug 2011 Imagineering fellowship start Oct 2011 First demo – development snapshot Dec 2011 Initial deployment Jan 2012 Scripting, filtering, conditional formatting Mar 2012 NWBC integrationReal Experience. Real Advantage. 13
  • [ Personas value spans IT and the business  helps IT Managers reduce the time to modify SAP screens, increase business user efficiency, improve business user satisfaction, and centralize administration of screen changes  helps Business Users create a modern, aesthetically pleasing UI to access the right information for their job, personalize screens to fit their working style, and reduce the cost of personalizing the user experienceReal Experience. Real Advantage. 14
  • [ DemoReal Experience. Real Advantage. 15
  • [ Architecture Server “Cloud” Client (ON PREMISE) (ON DEMAND) Browser “RIVER” http SAP Web GUI (dynpro) ITS SAP http SAP PersonasNetweaver SAP Personas ABAP Personalization (dynpro) http Data (REST) SAP GUI (dynpro) DIAGReal Experience. Real Advantage. 16
  • [ How to roll it out  Kernel upgrade  Start with a single transaction and a small user group  Groom the transaction and identify key users  Allow key users to create a “flavor”  Provide a direct link for the transaction  Integrate direct link in your communication or NWBC  Unlock it as SAPGUI alternative  Monitor user behavior in the system and focus on most used transactions first  Groom transaction flavors and allow key users to personalize  Gradually unlock edit mode  Constantly monitor flavors and user flows Real Experience. Real Advantage. 17
  • [ Analytics and administrationReal Experience. Real Advantage. 18
  • [ Use cases – data entryReal Experience. Real Advantage. 19
  • [ Use cases – data lookupReal Experience. Real Advantage. 20
  • [ Use cases – “lean ERP”Real Experience. Real Advantage. 21
  • [ Benefits to IT Reduced time-to-deploy • Lower cost from less complexity and no need for programming Improved business user satisfaction • Personalized screens to maximize productivity with minimal visual clutter Centralized administration • Profiles for users and groups • Control over all changes with ability to roll-back 22Real Experience. Real Advantage.
  • [ Benefits to business users Personalized screens • No technical skills required • Less IT involvement means faster screen modification Improved productivity • Focus on only the information you need with minimal visual clutter • Do your job better, faster, with fewer $ errors Lower cost of personalization • No need for expensive development resourcesReal Experience. Real Advantage. 23
  • [ Benefits to Varian  Collaboration  Influence Product Varian was able to Features work with a very Varian was able to senior team of SAP suggest key features Product Developers to make the GUI more “usable” for the end- user Many of these recommendations made it into the productReal Experience. Real Advantage. 24
  • [ Deployment – What went right? Co-Innovation Process: 1. Short Development Lifecycle for incorporating requested features 2. Cloud deployment model made it easy to install and did not require anything else to re-install for v2.0 3. The team was able for focus on key improvement to the most challenging transactions 4. Project Scope expanded from only GUI display changes to include End-User productivity enhancementsReal Experience. Real Advantage. 25
  • [ Lessons learned  SAP wants to hear your feedback – and they will listen to it  Have the right expectations for early-stage co-innovation  There will be bugs, but SAP will fix them quickly  Functionality will be incomplete at first, but rapidly evolve  Involve a variety of roles in the process  Different groups have different needs (IT vs. business users)  Discussions help prioritize needs vs. wants  Add the context to your feature requests  Knowing why you need it helps the design processReal Experience. Real Advantage. 26
  • [ Summary  Personas helps both IT and end-users personalize screens  Role-based approach optimizes individual productivity  Cloud-based deployment model assures current versionReal Experience. Real Advantage. 27
  • [ Where to learn more  SAP Community Network (www.sdn.sap.com) Sebastian Peter Spielvogel Steinhauer Product Marketing Product OwnerReal Experience. Real Advantage. 28
  • [  Thank you for participating. Please remember to complete and return your evaluation form following this session. For ongoing education on this area of focus, visit the Year-Round Community page at www.asug.com/yrc ] [ SESSION CODE: 0901Real Experience. Real Advantage. 29