Technology and Change Management The people part of tech adoption Peter Campbell Steve Heye Amir Tabei March 20, 2008

Peter Campbell

Steve Heye

Amir Tabei

March 20, 2008

Change Management Steve Heye, YMCA

Steve Heye, YMCA

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Alignment YOU Senior VP Guests Colleagues

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Guests

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Change Management Amir Tabei, NPower

Amir Tabei, NPower

Before change can happen, everyone must see the big picture. To see the big picture clearly, we need a map that shows the way. The map will show you what’s important in your organization and where you should allocate your resources. Successful organizations allocate time to create a map by using proven methodologies such as Balanced Scorecard. What is the Balanced Scorecard? The balanced scorecard is a concept for measuring whether the activities of a company are meeting its objectives in terms of vision and strategy. Implementing the scorecard typically includes four processes: Translating the vision into operational goals; Communicate the vision and link it to individual performance; Business planning; Feedback and learning and adjusting the strategy accordingly.

Before change can happen, everyone must see the big picture.

To see the big picture clearly, we need a map that shows the way.

The map will show you what’s important in your organization and where you should allocate your resources.

Successful organizations allocate time to create a map by using proven methodologies such as Balanced Scorecard.

What is the Balanced Scorecard? The balanced scorecard is a concept for measuring whether the activities of a company are meeting its objectives in terms of vision and strategy.

Implementing the scorecard typically includes four processes:

Translating the vision into operational goals;

Communicate the vision and link it to individual performance;

Business planning;

Feedback and learning and adjusting the strategy accordingly.

Four general perspectives have been proposed by the BSC. They are: The financial perspective examines if the company’s implementation and execution of its strategy are contributing to the bottom-line improvement of the company. The constituent perspective defines the value proposition that the organization will apply in order to satisfy their constituent. The internal process perspective is concerned with the processes that create and deliver the customer value proposition. The learning and growth perspective is the foundation of any strategy and focuses on the intangible assets of an organization, mainly on the internal skills and capabilities that are required to support the value-creating internal processes.

Four general perspectives have been proposed by the BSC. They are:

The financial perspective examines if the company’s implementation and execution of its strategy are contributing to the bottom-line improvement of the company.

The constituent perspective defines the value proposition that the organization will apply in order to satisfy their constituent.

The internal process perspective is concerned with the processes that create and deliver the customer value proposition.

The learning and growth perspective is the foundation of any strategy and focuses on the intangible assets of an organization, mainly on the internal skills and capabilities that are required to support the value-creating internal processes.

Example courtesy of Balancedscorecrd.org

Example courtesy of Balancedscorecrd.org Amir Tabei CTO NPower Texas [email_address]

Navigating the Org Chart Best Practices for Successful Adoption of Technology Peter Campbell IT Director, Earthjustice March 20, 2008 Blog/contact info: http://techcafeteria.com

Best Practices for Successful Adoption of Technology

Peter Campbell

IT Director, Earthjustice

March 20, 2008

Blog/contact info: http://techcafeteria.com

Prepping for Change Adoption Tie it to the mission Don’t go it alone Speak their language Better yet, don’t speak: show Communicate often and in different mediums

Tie it to the mission

Don’t go it alone

Speak their language

Better yet, don’t speak: show

Communicate often and in different mediums

Strategies for Success Don’t exclude the opposition Take every opportunity to educate Consultants are your friends Be opportunistic Be graceful

Don’t exclude the opposition

Take every opportunity to educate

Consultants are your friends

Be opportunistic

Be graceful