A social value system for e-government Peter H. Reiser Sun Microsystems Inc. Switzerland [email_address]

Agenda Internet history Web 2.0 and cultural Paradigm shifts How to build vibrant communities Case Study: SunSpace Workshop/Brainstorming A social value system for e-gov

Internet history

Web 2.0 and cultural Paradigm shifts

How to build vibrant communities

Case Study: SunSpace

Workshop/Brainstorming

A social value system for e-gov

Agenda Internet history Web 2.0 and cultural Paradigm shifts How to build vibrant communities Case Study: SunSpace Workshop/Brainstorming A social value system for e-gov

Internet history

Web 2.0 and cultural Paradigm shifts

How to build vibrant communities

Case Study: SunSpace

Workshop/Brainstorming

A social value system for e-gov

Web 1.0 - Have Lunch or 'Be Lunch' Standardization of Technology 'Under served' .com bubble Scared about dis-intermediation community Technology Processes Hope Consumer to business

Standardization of Technology

'Under served'

.com bubble

Scared about dis-intermediation

Web 2.0 – Exhibitionism & Mashup Netvibes.com Community Tagging Technology Processes Semantic Web Community Equity Open Source Social Networking

Web Next – Participate and Win ! Community Social Media Technology Processes Semantic Web Social Equity Open Source

Agenda Internet history Web 2.0 and cultural Paradigm shifts How to build vibrant communities Case Study: SunSpace Workshop/Brainstorming A social value system for e-gov

Internet history

Web 2.0 and cultural Paradigm shifts

How to build vibrant communities

Case Study: SunSpace

Workshop/Brainstorming

A social value system for e-gov

Web 2.0 Paradigm Shifts Web centric Pull and push Downloads & hits Read-only People centric Mash-up Social Value Read/ Write Dot Com Web 2.0

Web centric

Pull and push

Downloads & hits

Read-only

People centric

Mash-up

Social Value

Read/ Write

Cultural Paradigm Shifts Know-How Knowledge is Power Communication Know Who knows how Sharing is Power Communities Old World New World

Know-How

Knowledge is Power

Communication

Know Who knows how

Sharing is Power

Communities

Agenda Internet history Web 2.0 and cultural Paradigm shifts How to build vibrant communities Case Study: SunSpace Workshop/Brainstorming A social value system for e-gov

Internet history

Web 2.0 and cultural Paradigm shifts

How to build vibrant communities

Case Study: SunSpace

Workshop/Brainstorming

A social value system for e-gov

How to build vibrant communities Architecture Methodology Value System Community 1 Community 2 Community n

Architecture Architecture Methodology Value System Community 1 Community 2 Community n Architecture

Architecture

Methodology Architecture Methodology Value System Community 1 Community 2 Community n Architecture

Methodology MMFI Make Me Feel Included

Methodology WIIFM What Is In It For Me ?

Value System Architecture Methodology Value System Community 1 Community 2 Community n Architecture

Social Value / Community Equity Social reputation Who can I trust ? What is my status in the community ? What is in it for me?

Social reputation

Who can I trust ?

What is my status in the community ?

What is in it for me?

Value System MMFV Make Me Feel Valued

Community Equity

Information Equity Content Activities People create modify download view rate comment tag

Personal Equity my Community Equity Activities Me Contribution create modify Tag Participation view rate comment reuse People

Use Cases Show all Contribution Tags of a user ordered by Tag Equity (Social value of a tag) Show all Contributions from user ordered by Information Equity (Social value of an information)

Show all Contribution Tags of a user ordered by Tag Equity (Social value of a tag)

Show all Contributions from user ordered by Information Equity (Social value of an information)

Tag Equity Info 1 IQ=10 Info 2 IQ=20 Java TQ=30 Ruby TQ=20

Tag Equity Info 1 IQ=10 Info 2 IQ=20 Info 3 IQ=30 Java TQ=60 Ruby TQ=60 Info 4 IQ=40

Tag Equity Info 1 IQ=10 Info 2 IQ=20 Info 3 IQ=30 Java TQ=60 Ruby TQ=60 TQ(Java)=30 TQ(Ruby)=20 Info 4 IQ=40 TQ(Java)=30 TQ(Ruby)=40

Use Cases Show the top xx information for tag x Show the top xx experts for tag x

Show the top xx information for tag x

Show the top xx experts for tag x

Agenda Internet history Web 2.0 and cultural Paradigm shifts How to build vibrant communities Case Study: SunSpace Workshop/Brainstorming A social value system for e-gov

Internet history

Web 2.0 and cultural Paradigm shifts

How to build vibrant communities

Case Study: SunSpace

Workshop/Brainstorming

A social value system for e-gov

What is SunSpace ? A concept and architecture designed to build and nourish vibrant communities within an organization. The architecture of SunSpace promotes participation and nurtures organic development of knowledge in communities Calculates “community equity” for people, communities and content as a means to promote participation Integrates with existing knowledge bases and repositories in an organization Promotes sharing and focuses on and satisfies individual needs of participants

A concept and architecture designed to build and nourish vibrant communities within an organization.

The architecture of SunSpace promotes participation and nurtures organic development of knowledge in communities

Calculates “community equity” for people, communities and content as a means to promote participation

Integrates with existing knowledge bases and repositories in an organization

Promotes sharing and focuses on and satisfies individual needs of participants

What is SunSpace ? A concept and architecture designed to build and nourish vibrant communities within an organization. The architecture of SunSpace promotes participation and nurtures organic development of knowledge in communities Calculates “community equity” for people, communities and content as a means to promote participation Integrates with existing knowledge bases and repositories in an organization Promotes sharing and focuses on and satisfies individual needs of participants 25'000 users 500+ communities 10 X growth in 6 month Secure Enterprise Wiki Architecture, Methodology, Value System

A concept and architecture designed to build and nourish vibrant communities within an organization.

The architecture of SunSpace promotes participation and nurtures organic development of knowledge in communities

Calculates “community equity” for people, communities and content as a means to promote participation

Integrates with existing knowledge bases and repositories in an organization

Promotes sharing and focuses on and satisfies individual needs of participants

25'000 users

500+ communities

10 X growth in 6 month

Secure Enterprise Wiki

Architecture, Methodology, Value System

MyProfile

Communities

Search

Agenda Internet history Web 2.0 and cultural Paradigm shifts How to build vibrant communities Case Study: SunSpace Workshop/Brainstorming A social value system for e-gov

Internet history

Web 2.0 and cultural Paradigm shifts

How to build vibrant communities

Case Study: SunSpace

Workshop/Brainstorming

A social value system for e-gov

Value System for e-gov Web 2.0 gives a 21st century spin on Abraham Lincoln's adage: 'Government of the people, by the people for the people'. Reference:http://www.egov.vic.gov.au/index.php?env=-innews/detail:m2654-1-1-8-s-0:n-1753-1-0--

Web 2.0 gives a 21st century spin on Abraham Lincoln's adage: 'Government of the people, by the people for the people'.

Reference:http://www.egov.vic.gov.au/index.php?env=-innews/detail:m2654-1-1-8-s-0:n-1753-1-0--

Value System for e-gov Audience Citizens ? Ontology Geographic ? Value Model - What is in it for me Recognition, Incentive ? Quantitative measure ? http://www.egovernment.ch/de/aktuell/wettbewerb.php

Audience

Citizens ?

Ontology

Geographic ?

Value Model - What is in it for me

Recognition, Incentive ?

Quantitative measure ?

http://www.egovernment.ch/de/aktuell/wettbewerb.php

Reasons # Web 2.0 gives government new ways to hear the voice of the citizen and to talk with them in a different type of dialogue. The online environment becomes an additional means by which analysts in government can tap into public opinion as a way of improving service design and delivery. # The social web, can be a bell-weather for broader, societal trends, that offers government a new way of listening to the conversation so as to glean new insights as they are forming. It's a form of real time, rapid public polling. # Web 2.0 offers government a modern interface with which to re-establish the 'public town square' by creating the space for disparate voices to be heard and to be connected to each other. # Government can act as creative broker by opening up access to government information and data and facilitating opportunities for new and unexpected community driven initiatives to emerge or for new opportunities for business to value/add and create new services. # It recognises and welcomes the power shift that occurs when mobile communications in particular empowers citizens with an 'on the spot' advantage to broadcast an image or tweet an event before the official announcement or press release. Because Web 2.0 tools can act to contest the space for authority once the sole preserve of government or officialdom, it makes sense for government to facilitate a partnership culture for this to occur. # All of these elements serve to welcome into the mix of government consultative processes a new creative energy drawn from different social sub-cultures and therefore new ways of thinking – it's a new front door to government. # It can be a force for organisational cultural change because it creates new ways of doing thing s that can lead to a reinvigoration of internal government processes. # The transparency and accountability of the process may strengthen citizen goodwill towards government.

# Web 2.0 gives government new ways to hear the voice of the citizen and to talk with them in a different type of dialogue. The online environment becomes an additional means by which analysts in government can tap into public opinion as a way of improving service design and delivery.

# The social web, can be a bell-weather for broader, societal trends, that offers government a new way of listening to the conversation so as to glean new insights as they are forming. It's a form of real time, rapid public polling.

# Web 2.0 offers government a modern interface with which to re-establish the 'public town square' by creating the space for disparate voices to be heard and to be connected to each other.

# Government can act as creative broker by opening up access to government information and data and facilitating opportunities for new and unexpected community driven initiatives to emerge or for new opportunities for business to value/add and create new services.

# It recognises and welcomes the power shift that occurs when mobile communications in particular empowers citizens with an 'on the spot' advantage to broadcast an image or tweet an event before the official announcement or press release. Because Web 2.0 tools can act to contest the space for authority once the sole preserve of government or officialdom, it makes sense for government to facilitate a partnership culture for this to occur.

# All of these elements serve to welcome into the mix of government consultative processes a new creative energy drawn from different social sub-cultures and therefore new ways of thinking – it's a new front door to government.

# It can be a force for organisational cultural change because it creates new ways of doing thing s that can lead to a reinvigoration of internal government processes.

# The transparency and accountability of the process may strengthen citizen goodwill towards government.

Example

Networking Peter H. Reiser +41 79 406 42 91 [email_address] http://twitter.com/peterreiser http://blogs.sun.com/peterreiser http://www.linkedin.com/in/peterreiser http://facebook.com/peterreiser Skype: peterreiser .. and many more like friendsfeed, identi.ca, plaxo, xing, slideshare, delicio.us....