15:00 - 15:15 Paradigm shifts
15:15 - 15:30 How to build vibrant communities
15:30 - 16:00 Social media strategy
16:00 - 16:30 Social media use cases - good and bad's
16:30 - 17:00 Team exercise: Live social media use case
Clipping is a handy way to collect important slides you want to go back to later.