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Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
Quality Management Koenen And Kunz
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Quality Management Koenen And Kunz

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powerpoint used at copie meeting presented by Norbert Kunz and stephanie Koenen in 5 and 6 March 2009 in Cologne outlines quality management community of practice

powerpoint used at copie meeting presented by Norbert Kunz and stephanie Koenen in 5 and 6 March 2009 in Cologne outlines quality management community of practice

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  • 1. Community of Practice for Inclusive Entrepreneurship II Baseline Study on Quality Management – first findings COPIE 2 Partner Meeting, March 5-6, 2009, Cologne
  • 2. Content
    • Background Copie II and planned Work Group Quality management
    • Baseline starting point: previous EU projects on QM in business start-up support
    • Baseline starting point: existing QM / accreditation schemes in Member States
    • Proposal for Work Plan
  • 3. COPIE 2: Basic facts
    • EU Partnership Network with 10 public authorities from seven different EU countries
    • Goal: improvement of regional start up support conditions by identifying and transferring good practices from across Europe; providing recommendations for action for participating regions
    • Work groups in 4 thematic fields:
      • Promoting entrepreneurial spirit
      • Quality management
      • Coaching and Mentoring
      • Finance
  • 4. COPIE 2: WG Quality management
    • Goals
    • Provision of high-quality start-up support services for all – when starting the business, in terms of access to finance and to stabilise and/or grow the businesses
    • This includes in particular the accreditation of business advisors and the provision of tailor-made options for further training and qualification in start-up support advice.
    • Transfer of good practice to participating regions
  • 5. COPIE 2: WG Quality management
    • Tasks:
    • Analysis of existing training and certification/accreditation schemes for start-up advisors and organizations; identification of good practice approaches
    • Needs assessment: Analysis of demand for advise and support
    • Design of training profiles for start-up advisors
    • Development and introduction of modular training courses for start-up advisors / development of training materials
    • Design and dissemination of practical guides on implementation of quality management procedures (Sample target agreements, contracts, documentation and evaluation systems)
  • 6. WG QM: Baseline starting points – previous EU Projects
    • LEONARDO: ECON-IT 2007 - 2008 (1/2)
    • Partner : GB, EBN (Belgium),
    • Spain, Hungary, Ireland, Poland
    • Goal : Determination of training needs of business advisors, mainly regarding the provision of advice for growth-oriented small businesses / development of a training package
    • Results of the market studies:
      • Specification of the job profile is generally required
      • Training need mainly revolves around social skills (client-relationship)
      • A blended learning approach is recommended (Web and presence)
      • On the EU-level, there is existing no formal training or accreditation program for start-up advisors yet
  • 7.
    • LEONARDO: ECON-IT 2007 - 2008 (2/2)
      • Product:
        • Transnational competence framework
        • Online-Training-Tool (6 modules)
          • Source of finance
          • Client relationship management
          • Interpersonal communications
          • Strategic planning
          • Business planning
          • Innovation management
        • Self-assessment, Provision of information, interactive forum
    WG QM: Baseline starting points – previous EU Projects
  • 8.
    • INTERREG: DEBATE, 2005 – 2007
    • Partner : Finland, Estonia, Greece, Hungary,
    • Italy, Latvia, Sweden
    • Goal : Improvement of the quality of business support services as one instrument of regional development
    • Results :
      • Reports on the situation of business advisors in partner countries (evaluation of statistics)
      • Description of markets (private/ public)
      • Educational background and age of business advisors (interviews)
      • There is generally a strong interest in further training for business advisors and some form of accreditation is welcomed.
    WG QM: Baseline starting points – previous EU Projects
  • 9.
    • EQUAL: ON TARGET transnational network 2005 - 2007
    • Partner : Scotland, Spain, Germany
    • Goal : Definition of requirements for start-up advisors, development of baseline for a transnational accreditation system
    • Results :
      • Development of a set of competencies „Standards for business advisors and informers“
      • Evaluation of the set of competencies through interviews with people interested in starting a business, young businesses, advisors and business informers in the participating regions
    • Product :
      • Final report on work results (available on CD-ROM or download)
    WG QM: Baseline starting points – previous EU Projects
  • 10.
    • LEONARDO: Upskilling Business Advisors in Europe (UBA) 2008 - 2010
    • Partner : UK, Spain, Portugal, Germany, Czech Republik
    • Goal : Improvement of advisor skills; provision of adequate training tools
    • Approach : Evaluation of SEFDI advisor manual “How to be a brilliant community-based business advisor”, application, testing and transfer to other regions
    • More information: www.uba-europe.net
    WG QM: Baseline starting points – previous EU Projects
  • 11. WG QM: baseline starting points – existing QM schemes
    • sfedi (UK)
    • Organisation: sfedi Ltd. (acknowledged UK accreditation body)
    • since1996
    • Definition of standards for start-up advisors, for business starters and small company owners
    • Improvement of framework conditions for SME
    • Services:
      • Development of standards
      • Provision of tools and information for business support services, business starters and small business owners
      • Accreditation of „sfedi centers of excellence“
      • Accreditation of products, programs and services for business starters and SME
  • 12.
    • Prowess Flagship Quality Award (UK)
    • Organisation: Prowess Ltd.
    • Initiative to improve the start-up framework conditions for women / awarded as good practice
    • Formal requirement to get accreditation is Prowess membership
    • Offers:
      • Provision of a quality mark for
        • Start-up support services
        • Services for established businesses
        • Networking for businesswomen
      • „ Commitment to Flagship-Status“ can be obtained as first step towards accreditation
      • Accreditation process: self-assessment, check of personal documentation, auditing on the spot
    WG QM: baseline starting points – existing QM schemes
  • 13.
    • Accreditation system for start-up advisors (DE)
    • Organisation: National Association of Start-Up Support Initiatives (VDG) e.V., since 2006
    • Quality assurance for (public sponsored) advise services for business starters and SMEs
    • Services:
      • Provision of information
      • Creation of transparency of self-assessment criteria
      • Accreditation of start-up advisors (assessment of personal documentation)
        • 2 years of professional experience, educational and case study references
        • Assessment of standards (guidelines, processes, tools)
        • Signing of code of conduct
    WG QM: baseline starting points – existing QM schemes
  • 14.
    • Premier Adviser (Scotland, UK)
      • Organisation: Scottish Enterprise
      • Training programme for start-up advisers and service for continuous professional development of individual competencies incl.
        • Business-related skills
        • tools
        • Provision of advisory services
      • Online-tool for self-assessment
      • Provision of support workshops and coachings
      • Networking of advisors
    WG QM: baseline starting points – existing QM schemes
  • 15.
    • European Pre-Norm CEN/TS 99001
    • Determination of basic elements for Business Support Services of adequate quality
      • Services of this kind are to be tailored to the specific expectations of the respective companies.
      • It focuses less on form or content of the service but on the actual process of service deliverance.
    • As of the end of 2008, the norm is existing: The requirements which have been defined by the CEN are tested within the next two years in order to be transferred into an acknowledged norm.
    WG QM: baseline starting points – existing QM schemes
  • 16.
    • Decision and determination of work group participants (regions)
    • 2. Standard description of participating regions
    • in terms of:
      • Relevant actors in the field of start-up support
      • Existing support programs for business starters
      • Specific support schemes for different target groups
      • Existing quality assurance approaches
    WG QM: Work plan proposal (1. step)
  • 17.
    • 3. Systematic, standard description of existing quality management models
    • Criteria:
      • Organisation
      • Background/ regional context
      • Target group
      • Type of offer
      • Requirements
      • Process/ course
      • Costs
    WG QM: Work plan proposal (1. step)
  • 18.
    • 3. Analysis of schemes and background regarding:
        • Training or accreditation?
        • Offer targeted at organisations or individuals?
        • Is there an acknowledged job profile „start-up advisor“?
        • Are there any public support programmes for start-up promotion?
        • Are there any public sponsored support measures for business starters?
        • Are there any additional or exclusively private support agencies?
        • Are existing quality marks formally acknowledged (by whom)?
        • 4. Identification of favourable and impeding development factors
    WG QM: Work plan proposal (1. step)
  • 19. Thank you very much for your attention! Stephanie Koenen iq consult gmbh Muskauer Straße 24 10997 Berlin [email_address] www.iq-consult.com

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