Designing with Dialogue: Questions

Designing with Dialogue Leadership and Framing the Right Questions March 25, 2009 Strategic Innovation Lab, Toronto Greg Judelman Bruce Mau Design Peter Jones, PhD Redesign Research MARCH

Designing with Dialogue A community of practice (What’s been happening?) Books are up. Wiki is up: dialogues.wetpaint.com

Tonight’s Session Leadership & Framing the Right Questions

What do we mean by the Right Questions? Questions that make a noticeable difference. Big open questions that invite participation.

When asked, the room changes. People listen not just to each other, but to their own lives . If Big Enough … You can live the rest of your life profoundly inside a single Question. Big Open Questions

Peter Block The Answer to How is Yes “ Transformation comes more from pursuing profound questions than seeking practical answers.”

“ Declares that we, as a culture, & I, as a human being, are fundamentally about getting things done.” Evidence in support of this trend … The Question How

The Question How … Amazon.com Sales Rank: #98

How do you do it?
How long will it take?
How much does it cost?
How do we get those people to change?
How do we measure it?
How have others done it successfully?
The Basic How Questions

What is the crossroad at which I find myself at this point in my life / work? What is my contribution to the problem I am concerned with? What commitment am I willing to make? What refusal have I been postponing? The Yes Questions.

Practice: (20 min) Small groups of 3 or 4 Sit in a circle together Consider a situation you are facing or care about. Ask yourselves and respond to the questions in the group, one question at a time . Exercise

8 positive values that create vision, invite participation & stewardship.
Vision & clear purpose
Effective problem-solving skills
Participation & empowerment
Flexible structures supporting mission
Leadership is key
Effective personal skills
Learning organizations
We live spiritual & human values in orgs
Engagement

“ What questions inspire shared leadership?” Our Question.

List 1 -3 ideas on sticky Post in response to question Clustered & labeled for initial convergence Anonymous, Inclusive = requires all to contribute Cyclical – Can add more questions or rounds Generative – Creates large number of good ideas Authentic – People are not swayed to compete Nominal Group Technique

What are the types of dialogue most appropriate for leadership? How might we measure dialogue effectiveness? What are the ways the organization can engage dialogue as a tool for change? 3 Questions

Everyone lists 1 or more idea on sticky
Ideas posted in response to question
Items clustered & labeled for initial convergence
Each question / theme is harvested & discussed
Nominal Group Technique

Harvest Reflections

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Designing with Dialogue: Questions

by Peter Jones on Mar 27, 2009

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