Your SlideShare is downloading. ×
C2D2 Artful & Disciplined Dialogue for Wicked Problems
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.

Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

C2D2 Artful & Disciplined Dialogue for Wicked Problems


Published on

Artful and Disciplined Dialogue for Today’s Wicked Problems …

Artful and Disciplined Dialogue for Today’s Wicked Problems

Effective change leadership requires negotiating both open and disciplined participation, especially when addressing fuzzy situations such as peace or political reform. What if we treated social and policy issues as wicked problems, concerns that are never “solved,” but are satisfied through evolutionary progression? This approach to social design requires a mix of dialogue styles to enhance ideation and mitigate power in multi-stakeholder engagements.

We present both Art of Hosting (open) and Structured Dialogue as a mix of participation models for problem-focused planning and decision-making. While rarely used together today, we explore why both perspectives help in today’s complex concerns in democratic decision-making.

Published in: Technology, Education

  • Be the first to comment

No Downloads
Total Views
On Slideshare
From Embeds
Number of Embeds
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

No notes for slide


  • 1. Artful & Disciplined Dialogue for Today’s Wicked Problems Peter Jones C2D2 2009
  • 2. About me & us Designer / Dialogue as design perspective & tool Agoras Institute / Dialogic Design International Researcher / Educator / Practitioner Introductions en route!
  • 3. What brings you to this session? What do you care about that led you here? What concerns are reaching out for possibility? What might we learn together?
  • 4. What are Today’s Wicked Problems? 1. Wicked problems have no stopping rules (When are we done?) 2. Solutions to wicked problems are not true-or-false, but better or Who works in : worse. EDUCATION? 3. There is no immediate or / FOREIGNtest of a solution. PEACE ultimate / DEFENSE? ENVIRONMENTAL SUSTAINABILITY? 4. Every solution to a wicked problem is a one-shot trial. URBAN PLANNING? Every attempt counts significantly. SOCIAL/ECONOMIC POLICY? 5. You cannot identify a finite set of potential solutions. 6. Every wicked problem is essentially unique. Each can be considered to be a symptom of another problem. 7.What’scauses can be explained in numerous ways. The NOT a wicked problem? 8. The planner has no right to be wrong. Rittel & Webber. (1973). Dilemmas in a general theory of planning. Policy Sciences.
  • 5. Principles from Rittel, Simon, Christakis … Wicked problems require a design approach. Not individual designers – social design. Autonomy & authenticity conserved. Due care to minimize impacts of power in planning. All stakeholders of a problem system engaged. Systems principle of (Ashby’s) Requisite Variety: Sufficient variety of inputs that match system variety
  • 6. Design as Sensemaking, not problem solving “A motivated, continuous effort to understand connections (among people, places, & events) in order to anticipate and act effectively." Gary Klein, Brian Moon, and Robert Hoffman. (2006). Making sense of sensemaking. IEEE Intelligent Systems.
  • 7. As a … We make sense of … Individual “the situation” My concerns ? Relationship Our concerns Collaboration Shared situation Collective Collective concern
  • 8. DIALOGUE & DELIBERATION Strategic Structured Charettes Dialogic Design Scenario building Democratic Town Hall sessions Future Search World Café Open Space Generative Socratic inquiry User co-design Brainstorming Open Guided Structured
  • 9. PROGRESSIVE DIALOGUES FOR SENSEMAKING WICKED PROBLEMS Conversation Discovering Dialogue Understanding Deliberation Wise action
  • 10. Sensemaking in Conversation > Social design starts with a conversation for possibility. Open, interactive, discovering what’s available & possible. How can I help?
  • 11. Sensemaking in Dialogue >
  • 12. What is dialogue? Is dialogue just a collective conversation? Buber Dialogic encounter : I-Thou Gadamer As a fusion of horizons Bohm About the process of reflection itself & the willingness to change our thoughts & selves A committed conversation for understanding. From discovery to the co-creation of meaning.
  • 13. ART OF HOSTING A way of being and a set of practices & principles that prepare us to convene strategic conversations. Principles include: Practices include: Hosting Ourselves Circle Deep Listening World Café Chaordic Emergence Open Space The “Container” Appreciative Inquiry Five Breaths
  • 14. What is Structured Dialogue? Methodology developed to address root causes of wicked problems • Created in 70’s, after notables failures to solve world problems. • Used in Cyprus peace dialogues, WHO disease mgt, forestry, education Consensus among very disparate stakeholders • All decisions are collected through inclusive “supermajority” voting Elicits root causes AND interconnections • Grounded & sustained by systems science, visually describes system Radically democratic • Exacting method for equality & autonomy in engagement
  • 16. Dialogue Co-Laboratory Cogniscope Screen share Largely co-located, onsite Teleconference 15-30+ participants ISM software Wiki support Mixed media & real-time display Facilitator- managed
  • 17. Influence maps created in SDD workshop. All stakeholders voices included & recorded. Only by collaborative inquiry could ALL agree to deploy energy & resources to achieve it. The “deep drivers” show mechanisms & path to link the “creative economy” into the city’s economic planning process. Using this view the city identified action options and organized a working action plan. Today that plan is still collaboratively supported with time and energy contributed by all parties who engaged in developing the action plan.
  • 18. In both (perhaps all) design practices we …
  • 19. PROGRESSIVE DIALOGUES FOR SENSEMAKING WICKED PROBLEMS Conversation Discovering Dialogue Understanding Deliberation Wise action
  • 20. DISCOVERY CAFÉ A World Café process 1. Tables for groups of 4-5 2. Brainstorm your questions 3. Write on pad 4. Switch tables except a table Host 5. Dialogue & select a question for your table
  • 21. DISCOVERY CAFÉ WHAT QUESTIONS DRIVE YOU TO CREATE A BETTER FUTURE? You are sharing & writing your individual “big” questions 7 min then switch
  • 22. DISCOVERY CAFÉ OF YOUR TABLE’S IDEAS, WHICH ONE IS THE RESONANT QUESTION? You are converging on a single theme question for table. 5 min
  • 24. PROGRESSIVE DIALOGUES FOR SENSEMAKING WICKED PROBLEMS Conversation Discovering Dialogue Understanding Deliberation Wise action
  • 25. STRUCTURED DIALOGUE Nominal Group Technique Clarification Affinity clustering You are sharing & writing your individual big questions 7 min then switch
  • 26. STRUCTURED DIALOGUE - NGT 1. Join NEW group with those who share your question. 2. Reframe the question to capture your joint concerns. 3. Respond to the question with 2-3 ideas per person. 1 response per sticky note. 4. Be sure to Clarify your items with each other. 5. Cluster similar items. Write a title over the cluster. Take 15 min. & then end at bell.
  • 27. STRUCTURED DIALOGUE - Planning 1. Select one item per cluster as the most responsive. 2. For that response ask “How might we accomplish that?” 3. Brainstorm a new set of items (1 per sticky) addressing that question. Take 12 min. & then end at bell.
  • 28. HARVEST & SHARE What did you learn about the problem you’re interested in? What did you discover about these practices? What did you notice about your response to the practices? How did these call forth different ways of engaging & listening?
  • 29. Meets @ OCAD Strategic Innovation Lab (600) Slides or questions: Peter Jones