Good Morning Everyone! Email Essentials Course Presented by Quinte West Public Library and Peter Ferguson

What is Email? Short for Electronic Mail Mail composed and transmitted on a computer system or computer network. Ability to send and receive text messages from one person to another via computer. A system of exchanging messages by means of computers attached to a network.

Short for Electronic Mail

Mail composed and transmitted on a computer system or computer network.

Ability to send and receive text messages from one person to another via computer.

A system of exchanging messages by means of computers attached to a network.

Regular vs. Electronic Mail Sender Mailbox Address Receiver

Sender

Mailbox

Address

Receiver

Differences with Email Speed issues Writing Style issues Privacy issues

Speed issues

Writing Style issues

Privacy issues

Email Speed Issues Faster than any paper-based communication. Immediately sent to receiver Ability to broadcast emails Recipient can immediately reply and ask questions.

Faster than any paper-based communication.

Immediately sent to receiver

Ability to broadcast emails

Recipient can immediately reply and ask questions.

Email Writing Style Issues More conversational than traditional paper Paper document must be completely clear Ability to ask for clarification Email tends to be sloppier than regular mail jeet yet?

More conversational than traditional paper

Paper document must be completely clear

Ability to ask for clarification

Email tends to be sloppier than regular mail

jeet yet?

Email Privacy Issues Email is public property There is no expectation to privacy Do not send sensitive information such as; Account numbers Passwords Payment information Companies never send sensitive data in regular emails

Email is public property

There is no expectation to privacy

Do not send sensitive information such as;

Account numbers

Passwords

Payment information

Companies never send sensitive data in regular emails

The Email Address Structure The email address for contact of Person is at an address Person = peterfprof At symbol = @ Address = yahoo.com [email_address]

The email address for contact of

Person is at an address

Person = peterfprof

At symbol = @

Address = yahoo.com

[email_address]

Email Delivery Process Messages are passed from one computer user to another using a local network or by using modems over telephone lines. The message is eventually delivered to the recipients mailbox which is a file on the computer. Read using a mail program such as Eudora or Microsoft Outlook.

Messages are passed from one computer user to another using a local network or by using modems over telephone lines.

The message is eventually delivered to the recipients mailbox which is a file on the computer.

Read using a mail program such as Eudora or Microsoft Outlook.

Email virus Computer code sent to you as an email note attachment if activated, can cause some unexpected and usually harmful effects destroying certain files on your hard disk causes attachment to be re-mailed to everyone in address book The best two defenses against email viruses never open email attachments unless you know who sent it and what the attachment contains Anti-virus software to scan any attachment before you open it.

Computer code sent to you as an email note attachment

if activated, can cause some unexpected and usually harmful effects

destroying certain files on your hard disk

causes attachment to be re-mailed to everyone in address book

The best two defenses against email viruses

never open email attachments unless you know who sent it and what the attachment contains

Anti-virus software to scan any attachment before you open it.

Email Spamming the sending of unsolicited email E-mail sent automatically to a large number of addresses.

the sending of unsolicited email

E-mail sent automatically to a large number of addresses.

When Not to Send Email? subjects that are too sensitive to discuss High potential for misinterpretation Topics better resolved outside of email are: When it appears that a dialogue has turned into a conflict suggest an end to the swapping of email and to talk or meet in person. If you receive a flaming email try to respond in a short and simple response.

subjects that are too sensitive to discuss

High potential for misinterpretation

Topics better resolved outside of email are:

When it appears that a dialogue has turned into a conflict

suggest an end to the swapping of email and to talk or meet in person.

If you receive a flaming email try to respond in a short and simple response.

Am I flaming someone? Short for sending inflammatory emails. Term for venting emotion online What you say cannot be taken back. Misinterpretations happen very easily in emails Lack of nonverbal expression to cue the recipient about your motives and intentions. Imagine how much misinterpretation can occur expressing frustration and / or anger.

Short for sending inflammatory emails.

Term for venting emotion online

What you say cannot be taken back.

Misinterpretations happen very easily in emails

Lack of nonverbal expression to cue the recipient about your motives and intentions.

Imagine how much misinterpretation can occur expressing frustration and / or anger.

Consider before venting… Would I say this to this person’s face? Is the receiver put in an awkward position? How would I feel if I got this email message? Flaming is a quick way to alienate your reader mainly because they will react with anger or embarrassment.

Would I say this to this person’s face?

Is the receiver put in an awkward position?

How would I feel if I got this email message?

Flaming is a quick way to alienate your reader mainly because they will react with anger or embarrassment.

Emoticons or “Smileys” A sequence of ordinary characters Emoticons are used to show emotions. The most popular emoticons are the smiling faces (smileys or smilies) Used to say "don't take what I just wrote too seriously". : )

A sequence of ordinary characters

Emoticons are used to show emotions.

The most popular emoticons are the smiling faces (smileys or smilies)

Used to say "don't take what I just wrote too seriously".

: )

Email’s Shorter Lingo Keeping emails concise has led to shorter terms lol – laughing out loud ttyl – talk to you later ttys – talk to you soon ttfn – ta ta for now btw - by the way The list is endless….

Keeping emails concise has led to shorter terms

lol – laughing out loud

ttyl – talk to you later

ttys – talk to you soon

ttfn – ta ta for now

btw - by the way

The list is endless….

Setting up Web Email www.mail.com Allows email registration without having to have a current email address Other include Yahoo, MSN, Hotmail, Excite, Gmail, and many more…..

www.mail.com

Allows email registration without having to have a current email address

Other include Yahoo, MSN, Hotmail, Excite, Gmail, and many more…..

Web Email Setup

Web Email Setup

Web Email Setup

Web Email Setup

Web Email Setup

Web Email Setup

Web Email Setup

Summary Email vs regular mail Spamming Flaming Viruses (attachments) Writing styles - Emoticons, smileys shortened words or phrases

Email vs regular mail

Spamming

Flaming

Viruses (attachments)

Writing styles -

Emoticons, smileys

shortened words or phrases

Happy Computing Peter Ferguson 613-965-6777 [email_address]