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Services available from the Glyndwr University IT Service Desk.

Services available from the Glyndwr University IT Service Desk.

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  • 1. Glyndwr I.T. Services provide support and assistance for 10,000+ users every year including students/staff & visitors
  • 2. Printer Credits To use printers/photocopiers you will need to have sufficient print credit. Top up your print credit at a money loader available on the first and ground floor in the library. I.T. Service Desk will also credit your account if you need help/advice or change. Both money loaders take notes.
  • 3. Repair or maintain students laptops …but we have a list of local people who can! I.T. Services can’t…
  • 4. As long as you have registered a separate email address you can reset your own Moodle password Moodle homepage > Current Students > Manage my password https://services.glyndwr.ac.uk/apr/ Student Password Reset
  • 5. When students loose their work… ALWAYS EMAIL A COPY OF YOUR WORK TO YOURSELF - Use a memory stick AND Take time to save work On your student Z drive By using a Glyndwr PC it’s so sad
  • 6. Log in to one of our PC’s then press… Easy! Want to change your password?
  • 7. Log on to Glyndwr.ac.uk/Print Ask the I.T. Service Desk for more details or see our I.T. Services Moodle page Log into Moodle > Support for Students > Glyndwr Wrexham > Academic Support > I.T. Service desk Print from your Laptop
  • 8. I.T. Services are open 8:45 – 18:00 (Mon – Thurs) 8:45 – 16:30 (Friday) Log into Moodle > Support for Students > Glyndwr Wrexham > Academic Support > I.T. Service desk Non term time 08:45 – 17:00 (Mon – Thur)
  • 9. I.T. Services Sell... UK Travel Adaptor £3.50
  • 10. The I.T. Service Desk have 4 x print stations… A quick solution to your printing needs Log on and away you go! Need to print in a hurry?
  • 11. LAMINATINGat I.T. Service Desk
  • 12. Printing and Photocopying costs A4 Black and White 5p A4 Colour 15p A3 Black and White 10p A3 Colour 30p
  • 13. I.T. Services have 10 Glyndwr University laptops available in an emergency for our students to borrow Major I.T. Meltdown?
  • 14. eduroam Wireless Connection Once connected you can use WiFi in all establishments using eduroam including Oxford, Cambridge & Manchester University And 230+ University’s & Colleges in the UK Ask I.T. Services for info https://www.ja.net/products-services/janet-connect/eduroam/eduroam-participating
  • 15. eduroam is available World Wide https://www.eduroam.org/index.php?p=where
  • 16. Colour Printing 1st floor - A4 colour printing is available Ground floor A4/A3 available Black and white printing available on all floors and in I.T. labs (Colour also in L100)
  • 17. Please do not rely on Memory sticks alone to store work always email a copy to yourself If it is a BIG file save on your student Z drive by using a Glyndwr PC Memory sticks GET LOST!
  • 18. You can check out the availability of our PCs online at m.glyndwr.ac.uk which is designed to display on smartphones.
  • 19. SCANNING
  • 20. Access your student email through Office365 Student email address: Username@mail.glyndwr.ac.uk Go direct by clicking the student email link on Glyndwr homepage then use your Moodle username & password Student e-mail
  • 21. Log in to Moodle Go to Support for Students Go to Glyndwr University Wrexham Go to Academic Support Go to I.T. Services Select Email for instructions FORWARD Student e-mail to your personal email address
  • 22. Glyndwr University London Blakehall College London ATI Dublin British Hellenic College, Athens Kensington College of Business Glyndwr Moodle is fundamental to study; a one stop multifaceted knowledge base encompassing anything from lecture notes to council tax rebate forms. Glyndwr Moodle empowers your higher education experience... Glyndwr University Wrexham update & manage Moodle for:
  • 23. Coleg Llandrillo Cymru Coleg Menai Coleg Powys Coleg Cambria (Deeside & Yale) Rhondda Cynon Taff Youth Service …access to Moodle requires individual username’s & password’s and I.T. Services issue 9,000+ per year We are here to help itservices@glyndwr.ac.uk Glyndwr University Wrexham also manage Moodle for:
  • 24. Rhythmic headphones now available at the I.T. Service Desk! £2.00
  • 25. I.T. Service Desk sell… Card holders £1.50 Stationery from 20p Notebooks 40p - A4 pads £1.00 Folders from 40p UK Travel Adaptors £3.50 Blank CD’s 35p - DVD’s 50p And So Much More!
  • 26. Send an email to: itservices@glyndwr.ac.uk Our automatic response allocates a job number then we will contact you with a solution Telephone 01978 29 3241 If you have an I.T. Problem…
  • 27. Students can download the latest versions of McAfee Antivirus, SPSS and Nvivo FREE OF CHARGE Download site available on Moodle under Academic Support > IT Service Desk > Software LINK: https://ww3.glyndwr.ac.uk/digitaldownloads/ Digital Downloads
  • 28. I.T. Services have been listening to the view of students and are delighted to announce the following improvements to our I.T. facilities, which we are sure that it will add to your experience here at Glyndwr. You said.. “We need more general purpose computers” We did… We have installed 22 more workstations in the Library and 8 more on the 1st floor balcony.
  • 29. I.T. Services have been listening to the view of students and are delighted to announce the following improvements to our I.T. facilities, which we are sure that it will add to your experience here at Glyndwr. You said.. “Computers are slow to logon” We did… The issue has now been resolved with a new Windows 7 image. Logon times are much quicker.
  • 30. AA + AAA Batteries 50p each I.T. Service Desk Stationery, CD’s/DVD’s Notebooks and so much more…
  • 31. I.T. Services have been listening to the view of students and are delighted to announce the following improvements to our I.T. facilities, which we are sure that it will add to your experience here at Glyndwr. You said.. “There’s slow WiFi across campus” We did… We upgraded WiFi to eduroam WiFi access is now much quicker
  • 32. I.T. Services have been listening to the view of students and are delighted to announce the following improvements to our I.T. facilities, which we are sure that it will add to your experience here at Glyndwr. You said.. “The computers aren’t working” We did… Technician staff will now be checking library and lab computers more frequently. A common reason for this is the unplugging of power and network cables.
  • 33. NOTEBOOKS from I.T. Services Shorthand Notebook 40p *A4 Lever Arch Files £1.00 *A4 Clip Files 80p A4 Refill Pad £1.00
  • 34. You said.. “Specialist computer facilities aren’t open enough” We did… Engineering I.T. Labs L100 and E1 are now open in the evenings. Giving you 40% more access time. If you have any ideas on how we can make further improvements please email: itservices@glyndwr.ac.uk
  • 35. FOLLOW US! You can follow the I.T. Service Desk on: Twitter: @GlyndwrItServ Facebook: https://www.facebook.com/glyndwritservicedesk Tumblr: http://glyndwritservicedesk.tumblr.com/