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Peter Dalsgaard: Challenges of Participation in Large-Scale Public Projects

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Peter Dalsgaard's presentation of the research paper Challenges of Participation in Large-Scale Public Projects at the 2010 Participatory Design Conference in Sydney.

Peter Dalsgaard's presentation of the research paper Challenges of Participation in Large-Scale Public Projects at the 2010 Participatory Design Conference in Sydney.

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  • My talk is an exploration of some of the challenges that occur when you work with participation as a central driver in a large scale public project\n\nMy work takes its point of departure in a specific case, which is the development of the so-called Mediaspace that you see in the rendering here. \nThis is a 10-year project to develop a new public library. The project has been underway for 5 years, so there is a body of knowledge and practical experiences to draw upon.\n\n
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  • Looking at the field of PD, there are not all that many examples of large-scale projects in which PD has been at the centre.\n
  • Looking at the field of PD, there are not all that many examples of large-scale projects in which PD has been at the centre.\n
  • My involvement in the project: We have worked with the project group for a couple of years. We have studied the process as well as taken part in a range of events. We are currently working on developing a set of techniques and methods for doing PD that are inspired by our findings from Mediaspace.\n
  • My involvement in the project: We have worked with the project group for a couple of years. We have studied the process as well as taken part in a range of events. We are currently working on developing a set of techniques and methods for doing PD that are inspired by our findings from Mediaspace.\n
  • My involvement in the project: We have worked with the project group for a couple of years. We have studied the process as well as taken part in a range of events. We are currently working on developing a set of techniques and methods for doing PD that are inspired by our findings from Mediaspace.\n
  • My involvement in the project: We have worked with the project group for a couple of years. We have studied the process as well as taken part in a range of events. We are currently working on developing a set of techniques and methods for doing PD that are inspired by our findings from Mediaspace.\n
  • My involvement in the project: We have worked with the project group for a couple of years. We have studied the process as well as taken part in a range of events. We are currently working on developing a set of techniques and methods for doing PD that are inspired by our findings from Mediaspace.\n
  • My involvement in the project: We have worked with the project group for a couple of years. We have studied the process as well as taken part in a range of events. We are currently working on developing a set of techniques and methods for doing PD that are inspired by our findings from Mediaspace.\n
  • My involvement in the project: We have worked with the project group for a couple of years. We have studied the process as well as taken part in a range of events. We are currently working on developing a set of techniques and methods for doing PD that are inspired by our findings from Mediaspace.\n
  • My involvement in the project: We have worked with the project group for a couple of years. We have studied the process as well as taken part in a range of events. We are currently working on developing a set of techniques and methods for doing PD that are inspired by our findings from Mediaspace.\n
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  • From a very early stage, the Mediaspace project management group made a decision to establish participation as a central driver in the project. \nIt is a very costly and highly visible public project, and ...\n
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Transcript

  • 1. CHALLENGES OF PARTICIPATION IN LARGE-SCALE PUBLIC PROJECTS PETER DALSGAARD AARHUS UNIVERSITY CENTER FOR DIGITAL URBAN LIVING
  • 2. CENTER FOR DIGITAL URBAN LIVING
  • 3. HOW WE WORKExperimental design research - engaging in design experiments in order to gainnew knowledgeParticipatory design - bringing stakeholders and users into the design processPartners outside of academia - real-life challenges and opportunities for change
  • 4. THE (LIMITED) HISTORY OF STUDYING PARTICIPATION IN LARGE-SCALE SYSTEMS AND PROJECTS
  • 5. THE (LIMITED) HISTORY OF STUDYING PARTICIPATION IN LARGE-SCALE SYSTEMS AND PROJECTS“... a review of the PD literature reveals that most PD experiments have been restrictedto small-scale systems (often driven by researchers) or to the initial parts of larger-scaleinformation-systems development followed by a conventional contractual bid.”(Simonsen & Hertzum 2008: Participative Design and the Challenges of Large-Scale Systems: Extending the Iterative PD Approach p. 2)
  • 6. THE (LIMITED) HISTORY OF STUDYING PARTICIPATION IN LARGE-SCALE SYSTEMS AND PROJECTS“... a review of the PD literature reveals that most PD experiments have been restrictedto small-scale systems (often driven by researchers) or to the initial parts of larger-scaleinformation-systems development followed by a conventional contractual bid.”(Simonsen & Hertzum 2008: Participative Design and the Challenges of Large-Scale Systems: Extending the Iterative PD Approach p. 2)“Participatory Design as a community of practitioners should seriously consider claiming anengagement in the development of large-scale systems, and more particularly anengagement with the procurement and development of systems in the public sector”(Shapiro 2005: Participatory design: the will to succeed, p. 32)
  • 7. THE MEDIASPACE PROJECT
  • 8. New shared building for the Municipal Library and Citizens’ THE MEDIASPACE PROJECTService department in Aarhus, Denmark, and the transformationof the surrounding harbourfront
  • 9. Budget: 200 million € THE MEDIASPACE PROJECTProject start: 2005Projected completion: 2015
  • 10. Project history: Values and visions, idea development, process THE MEDIASPACE PROJECTplanning, stakeholder networks, architectural competition, selectionof winning consortium for building and environing sites
  • 11. Current status: Architectural proposal in further development, THE MEDIASPACE PROJECTtenders for contract work. Construction will take place alongsidecontinued investigations into the services that should be housed inMediaspace
  • 12. THE MEDIASPACE PROJECT
  • 13. WHY IS THE MEDIASPACE PROJECT SO INTERESTING?
  • 14. WHY IS THE MEDIASPACE PROJECT SO INTERESTING?Involving citizens and stakeholders in the co-design of a new library building- and by proxy also in exploring how new digital technologies impact the role of the library
  • 15. WHY IS THE MEDIASPACE PROJECT SO INTERESTING?Involving citizens and stakeholders in the co-design of a new library building- and by proxy also in exploring how new digital technologies impact the role of the libraryThe potential of methods and values of Participatory Design in a large-scale public project
  • 16. WHY IS THE MEDIASPACE PROJECT SO INTERESTING?Involving citizens and stakeholders in the co-design of a new library building- and by proxy also in exploring how new digital technologies impact the role of the libraryThe potential of methods and values of Participatory Design in a large-scale public projectThe employment of new technologies to scaffold participation
  • 17. WHY IS THE MEDIASPACE PROJECT SO INTERESTING?Involving citizens and stakeholders in the co-design of a new library building- and by proxy also in exploring how new digital technologies impact the role of the libraryThe potential of methods and values of Participatory Design in a large-scale public projectThe employment of new technologies to scaffold participationThe reciprocal transformation processes that technologies and institutions undergo
  • 18. PARTICIPATION AS A CENTRAL DRIVER IN THE PROJECT“Mediaspace must be built, established and formed by thepeople who are going to use it in the future. And those peopleare all of our users, it is all the citizens of Aarhus, its our staff, itsour stakeholders, our network and partners... Mediaspaceshould be a remarkable icon of collaboration.”(Mediaspace project management team, translated from Danish,http://www. multimediehuset.dk/sw3056.asp)
  • 19. 7 CORE VALUESThe Citizen as Key FactorLifelong Learning and CommunityDiversity, Cooperation and NetworkCulture and ExperiencesBridging Citizens, Technology and KnowledgeFlexible and Professional OrganisationSustainable Icon for Aarhus
  • 20. VALUES OF PARTICIPATORY DESIGNQuality of work and productsDemocracy at workEducation for local development(Ehn & Kyng 1987, The Collective Resource Approach to Systems Design)
  • 21. VALUES OF PARTICIPATORY DESIGNQuality of work and products QualityDemocracy at work DemocracyEducation for local development Emancipation(Ehn & Kyng 1987, The Collective Resource Approach to Systems Design) (Iversen et al. 2004, A visit to the ‘new Utopia’: revitalizing democracy, emancipation and quality in cooperative design)
  • 22. VALUE-BASED DEVELOPMENT AND PARTICIPATORY ACTIVITIESThe Citizen as Key FactorLifelong Learning and CommunityDiversity, Cooperation and NetworkCulture and ExperiencesBridging Citizens, Technology and KnowledgeFlexible and Professional OrganisationSustainable Icon for Aarhus
  • 23. VALUE-BASED DEVELOPMENT AND PARTICIPATORY ACTIVITIESThe Citizen as Key Factor Democratic ideals of the libraryLifelong Learning and CommunityDiversity, Cooperation and Network Emancipatory potentials for citizens through learning and culturalCulture and Experiences developmentBridging Citizens, Technology and KnowledgeFlexible and Professional Organisation Quality in process and productSustainable Icon for Aarhus
  • 24. VALUE-BASED DEVELOPMENT AND PARTICIPATORY ACTIVITIESThe Citizen as Key Factor Democratic ideals of the libraryLifelong Learning and CommunityDiversity, Cooperation and Network Emancipatory potentials for citizens through learning and culturalCulture and Experiences developmentBridging Citizens, Technology and KnowledgeFlexible and Professional Organisation Quality in process and productSustainable Icon for Aarhus
  • 25. CHALLENGES • Heterogeneous and evolving stakeholders and participants • Informing stakeholders and establishing participation as a relevant activity • Developing methods and techniques to scaffold participation • Iterative development and institutional transformation
  • 26. CHALLENGE 1:HETEROGENEOUS AND EVOLVING STAKEHOLDERS AND PARTICIPANTS
  • 27. CHALLENGE 1: HETEROGENEOUS AND EVOLVING STAKEHOLDERS AND PARTICIPANTSA multitude of stakeholders: politicians, sponsors, steering committees, projectmanagement, architects, contractors, local institutions and organizations, library staff, specialinterest groups, citizens.
  • 28. CHALLENGE 1: HETEROGENEOUS AND EVOLVING STAKEHOLDERS AND PARTICIPANTSA multitude of stakeholders: politicians, sponsors, steering committees, projectmanagement, architects, contractors, local institutions and organizations, library staff, specialinterest groups, citizens.Library staff: familiar with current practice, potentially aware of changing conditions, used tochanging conditions and technologies.
  • 29. CHALLENGE 1: HETEROGENEOUS AND EVOLVING STAKEHOLDERS AND PARTICIPANTSA multitude of stakeholders: politicians, sponsors, steering committees, projectmanagement, architects, contractors, local institutions and organizations, library staff, specialinterest groups, citizens.Library staff: familiar with current practice, potentially aware of changing conditions, used tochanging conditions and technologies.Citizens: highly heterogeneous group, different needs and desires, likely to change in the future.
  • 30. CHALLENGE 2:INFORMING STAKEHOLDERS AND ESTABLISHING PARTICIPATION AS A RELEVANT ACTIVITY
  • 31. CHALLENGE 2: INFORMING STAKEHOLDERS AND ESTABLISHING PARTICIPATION AS A RELEVANT ACTIVITYGetting the message out is hard
  • 32. CHALLENGE 2: INFORMING STAKEHOLDERS AND ESTABLISHING PARTICIPATION AS A RELEVANT ACTIVITYGetting the message out is hardInformation must address what the project is about, who thestakeholders are, and how to how to influence the process
  • 33. CHALLENGE 2: INFORMING STAKEHOLDERS AND ESTABLISHING PARTICIPATION AS A RELEVANT ACTIVITYGetting the message out is hardInformation must address what the project is about, who thestakeholders are, and how to how to influence the processMany citizens cannot relate to the project, or may feeloverwhelmed and do nothing
  • 34. CHALLENGE 2: INFORMING STAKEHOLDERS AND ESTABLISHING PARTICIPATION AS A RELEVANT ACTIVITYGetting the message out is hardInformation must address what the project is about, who thestakeholders are, and how to how to influence the processMany citizens cannot relate to the project, or may feeloverwhelmed and do nothing“The big dilemma is that you have to know the project isthere before you can influence it. And many people don’tdiscover the existence of the project until construction ofthe building commences.”(Marie Ostergard, Mediaspace Project Manager)
  • 35. CHALLENGE 3:DEVELOPING METHODS AND TECHNIQUES TO SCAFFOLD PARTICIPATION
  • 36. INSPIRATION CARD WORKSHOPS MODIFYING EXISTINGTECHNIQES AND METHODS Kim Halskov & Peter Dalsgaard METHODS TO SCAFFOLD PARTICIPATION
  • 37. LIVING BLUEPRINT DEVELOPING NEWCO-DESIGN TECHNIQUES Christina Jakobsen & Nicolai Hansen METHODS TO SCAFFOLD PARTICIPATION
  • 38. VOICES OF THE CITY NEW TOOLS FOR EXPLORATION - INQUIRING INSTRUMENTS The Voices of the City project group METHODS TO SCAFFOLD PARTICIPATION
  • 39. TRANSFORMATION LAB RECONFIGURING SPACES AND PLACES The Transformation Lab project group METHODS TO SCAFFOLD PARTICIPATION
  • 40. CHALLENGE 4: ITERATIVE DEVELOPMENT AND INSTITUTIONAL TRANSFORMATIONIterative participatory events and experimental prototyping- hard to predict the flow of the process, but necessary in a large-scale public projectThe development process extends beyond the system and building- it concerns the transformation of an institutionThe participatory events generate new knowledge about the current and evolving roles andneeds of citizens, staff and the institution itself in a reciprocal process
  • 41. SUMMARY
  • 42. THE MEDIASPACE PROJECT • A large-scale public project driven by a participatory agenda • SUMMARY
  • 43. THE MEDIASPACE PROJECT • A large-scale public project driven by a participatory agenda •CHALLENGES FOR PARTICIPATION • Heterogeneous and evolving stakeholders and participants • Informing stakeholders and establishing participation as a relevant activity • Developing methods and techniques to scaffold participation • Iterative development and institutional transformation SUMMARY
  • 44. THANK YOU! Peter Dalsgaard www.peterdalsgaard.com Center for Digital Urban Living www.digitalurbanliving.dk