Introduction : Improvements and upgrades with on-premise software take too long and pose too great a burden on IT organizations. It’s not uncommon for upgrade cycles to take 12-18 months, and involve many manual steps for IT administrators There’s also always additional costs and purchases involved For instance, upgrading an email sever to a new version could require new servers, an OS upgrade, more storage, updated drivers, more memory, and other items Thankfully, these things may only occur in 4-6 year cycles -However, that also means your users end up with services that are 4-6 years out of date, if the last time your messaging service was upgraded was 2003.
Introduction : Why run email yourself? With cloud-based services like Google Apps, all of the hardware, software, maintenance, patches, backups and other elements of the on-premise model go away. Both the applications and the data are run in third party data centers End users interact with the applications through desktops and laptops running browsers, or from a myriad of other devices There is no concern for uptime, or keeping software (server or client) up to date - you always have the most current version Transition: These are just some of the obvious and basic benefits of the cloud computing model. In fact, this model introduces some pretty profound effects for enterprise computing.
Intro: While you may have read things in the media about Gmail downtime – the reality of the matter is that Gmail is significantly more reliable than most on premise mail systems. - Research from the Radicati Group shows Gmail: 4x more reliable than Exchange, 10x more reliable when planned downtime included - we prioritize Premier Apps customers- proactively move them out of 'at risk' data centers first leader in transparency: e.g. launched status dashboard, includes full incident reports And not only do you get this increased reliability, but you cut you administration time by over 3x. Transition: the cloud computing model is also more secure
Introduction: Gmail is not just a more economical option for business mail – it ’ s actually much better Since it ’ s With 25GB of storage, users no longer need to spend time managing emails to quotas Things like Chat become a natural extension of Email And users can built things like intranet sites and portals without having to worry about getting IT resources Transition : Users spend less time worrying about technology, and more time just getting things done
Introduction: Even more powerfully, Google Apps enables team productivity, with native document collaboration – the ability to work on the same, document, spreadsheet or presentation at the same time. Since documents are stored in the cloud, users don ’ t need to worry about sending email attachments, and proliferating different versions of documents Sharing just works And users can built things like intranet sites and project portals without having to worry about getting IT resources Because documents are centrally located and managed in the cloud, users and admins can easily control access rights – for example, enabling some users to edit and some users to only view – or to have no access at all. And this is easily applied for collaborating with users outside the company as well. - Finally, since everything is on the web- you can access and edit documents, spreadsheets, sites, and other content from any computer with a browser and an internet connection Transition : Google further leverages the web as a platform to deliver a constant stream of innovation and improvements to Apps:
UC for Google Apps Sales Engineering (ppt)
<ul><li>Global provider of Unified Communication technology </li></ul><ul><li>Established in 1989 with over 1million esnatech messaging seats deployed worldwide </li></ul><ul><li>OEM provider of UC technology to major PBX vendors </li></ul><ul><li>20 plus years of management experience in the UC space </li></ul><ul><li>Telephony Office-LinX is recognized leader in innovation for Mobility, Presence, & Unified messaging from UC magazine and Frost and Sullivan </li></ul>
Agenda Scoping out Google UC requirements Key questions to ask customers to size and price UC for Google Apps UC for Google Apps Packaging Packages and options UC for Google Apps Edition Overview of Unified Communication services for Google apps from esnatech UC for Google Competitive Differentiation UC value over Microsoft, Lotus, GroupWise
Legacy UC systems have problems 1 High costs Over $500/user/year- email, and pbx upgrades 2 Labor requirements Maintenance, patches and upgrades, with every email or phone system upgrade 3 User limitations Voice and fax archiving with email data limitations, no mobility or presence support
Upgrades are slow and painful <ul><ul><li>New servers </li></ul></ul><ul><ul><li>OS upgrade </li></ul></ul><ul><ul><li>Purchase CALs </li></ul></ul><ul><ul><li>Storage </li></ul></ul><ul><ul><li>Drivers </li></ul></ul><ul><ul><li>Memory </li></ul></ul><ul><ul><li>New sets </li></ul></ul><ul><ul><li>UC licensing </li></ul></ul>Time and money spent on upgrades… … that occur only in 4-6 year cycles. 2000 2003 2007 18 Month Plan Q1 Q2 Q3 Q4 Q1 Q2 Prepare network Upgrade OS Install server Add storage Move mailboxes
Why run Legacy UC yourself? Google will take care of email esnatech will integrate voice and your existing PBX so you can have full Unified communications with limited infrastructure or investment.
Superior reliability and less administration Better uptime than on-premise Downtime per month (in minutes) 1 1 “ Google Apps vs. Microsoft Exchange Sever 2007 – Total Cost of Ownership Analysis.”The Radicati Group, November 2008 2”” Corporate IT Survey – Messaging & Collaboration, 2008-2009,” The Radicati Group, 2008. Less administrative time Administrative hours per week 2
Esnatech UM is the best UM experience for business <ul><ul><li>Access Voice, fax & email anytime, anywhere on virtually any device (even offline) </li></ul></ul><ul><ul><li>Support for Unified Messaging with esnatech- UC for Google apps </li></ul></ul><ul><ul><li>25 GB of storage means seamless storage for recorded conversations </li></ul></ul><ul><ul><li>Find any message & Conversations instantly with sub-second search results </li></ul></ul><ul><ul><li>Integrated with your existing phone system for screen pops, Dialing, and faxing </li></ul></ul>New! Unified Messaging with esnatech, Interoperability with Outlook and Blackberry Enterprise Server
Presence & mobility integration <ul><ul><li>Integrate Voice mail greetings with existing Google calendar and Google talk Presence </li></ul></ul><ul><ul><li>Integrate LIVE find me follow me of calls with Google Calendar </li></ul></ul><ul><ul><li>Access Google Meeting appointments over the phone </li></ul></ul><ul><ul><li>Works across platforms – it’s all in the browser </li></ul></ul>Leverage the power of the web as a platform for Mobility and presence
Gmail Unified messaging Integrates with any phone system to deliver voice and fax access from GMAIL and Email access over the phone. Rich Phone Presence Integrated phone presence with Google talk to see who is on or off the phone and initiate click to dial off your phone ext. Calendar integrated mobility Personal, shared, and public calendars integrated with your phone voice mail greetings, and mobility settings for find me follow me functionality Messaging, Mobility & Presence Knowledge Screen pops Desktop look up using Google search based on incoming caller ID and name to provide adhoc call center functionality Video enablement Secure SIP services enable Desktop Video integration with any legacy or IP based phone system UC web services Both desktop and web gadgets enable full dialing , presence and corporate phone search functionality from any OS or browser Desktop voice and telephony
Security and compliance are better in the cloud Compliance Message Discovery Archive, search and retrieve voice, fax, Recorded conversations & email for e-discovery. Message Encryption Encrypt sensitive messages based on policies and content. Security Message Security Protect voice, fax, & email from malware and manage content policies. Web Security Block web based security threats. Manage web access.
UC for Google Apps <ul><ul><li>Support and Integration </li></ul></ul><ul><ul><ul><li>Integrates with Cisco, Avaya, Nortel, Asterisk, Alcatel, Siemens, Shoretel, Mitel IP and TDM PBX’s </li></ul></ul></ul><ul><ul><ul><li>Provides Migration and upgrade from Unity, Modular messaging, Octel & Call Pilot to Google Unified messaging </li></ul></ul></ul><ul><ul><li>Enterprise functionality </li></ul></ul><ul><ul><ul><li>Works with existing PBX </li></ul></ul></ul><ul><ul><ul><li>Integrates Mobile devices with Google GMAIL, & contacts- iPhone, Android, & Blackberry </li></ul></ul></ul><ul><ul><ul><li>Seamless support for Blackberry Enterprise Server </li></ul></ul></ul><ul><ul><ul><li>Sync for Microsoft Outlook and Calendar Sync </li></ul></ul></ul><ul><ul><ul><li>Integrated Rich phone presence with Google talk </li></ul></ul></ul><ul><ul><ul><li>Integrated Incoming Screen Pops with Google desktop search </li></ul></ul></ul><ul><ul><ul><li>Speech access to Google contacts, Presence & messages </li></ul></ul></ul><ul><ul><li>Platform </li></ul></ul><ul><ul><ul><li>Single sign in authentication with On premise server behind corporate firewall </li></ul></ul></ul><ul><ul><li>$100/user </li></ul></ul><ul><ul><li>www.UC4googleapps.com </li></ul></ul>
Esnatech Telephony Office-LinX customers Active customers
UC for Google Apps : Identify a need… 1 Do they currently have Unified Messaging with Microsoft Exchange? 2 Do they have a mobile workforce? Home workers, People in transit, Field sales and service resources? 3 Do they have a phone system or enterprise PBX? 4 Do they use CRM or Sales force automation tools? 5 IS fax still part of their EDI process?
UC for Google Apps : Scoping their requirements 1 How many phone extensions do they have across their organization? 2 What is the make and model or their existing phone system? 3 What are they using for voice mail today? DO they already have unified messaging with their existing email? If so How many users use Unified messaging today 4 How many Mobile workers do they have in the field? 5 How many fax machines do they have today and do they want to integrate faxing to their email?
UC for Google Apps : Scoping their requirements 6 What CRM or SFA software do you use today? 7 Do you use Computer Telephony integration with any of your existing business applications 8 Are you planning to change your existing Phone system? If yes to what Make and Model? 9 Do you use auto attendant today? If so does it support Speech recognition? If not would you be interested to automate your auto attendant or Company IVR with speech recognition 10 How many Phone lines do you have coming into your business?
UC for Google Apps : What sets it apart 1 Dramatic cost savings 2 Integrates with any mobile phone or device 3 Better reliability and security 4 Best Unified messaging/communication experience for business 5 Leverages your existing Phone system investment
Google Apps/Google UC : Learn More 1 www.esnatech.com 2 www.uc4googleapps.com 3 www.youtube.com/uc4Gapps 4 www.youtube.com/ucommunicate 5 Contact us at: firstname.lastname@example.org
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