Web 2.0: Principles, Issues and Challenges for the Public Sector Pete Martin April 2009

BANG!

Principles of Open Government An essential part of open democratic government and responsive public services Publishes information proactively wherever possible Creates and shares information thoughtfully From the Scottish Government's Six Principles http://www.scotland.gov.uk/About/FOI/6principles/Q/EditMode/on/ForceUpdate/on

An essential part of open democratic government and responsive public services

Publishes information proactively wherever possible

Creates and shares information thoughtfully

From the Scottish Government's Six Principles

http://www.scotland.gov.uk/About/FOI/6principles/Q/EditMode/on/ForceUpdate/on

Please ignore the man behind the curtain The great and powerful Woz.

Challenges to face Loss of control / reduced ‘authority’ Non-expert comment Risk of guilt by association Provide a platform for ‘complainers’ Risk management – reputation and legal Impact on ‘real world’ roles / bricks and mortar services Social exclusion Copyright issues / loss of revenue ‘ Selling in’ the concept to senior colleagues ‘ It’s all FREE!’ Relative perception of value Underestimate the cost in time, talent, resources (which equals money)

Loss of control / reduced ‘authority’

Non-expert comment

Risk of guilt by association

Provide a platform for ‘complainers’

Risk management – reputation and legal

Impact on ‘real world’ roles / bricks and mortar services

Social exclusion

Copyright issues / loss of revenue

‘ Selling in’ the concept to senior colleagues

‘ It’s all FREE!’

Relative perception of value

Underestimate the cost in time, talent, resources (which equals money)

Owning a ballpoint pen does not make you Oscar Wilde Genius is born – not paid.

Owning a ballpoint pen does not make you Oscar Wilde Web 2.0 is earned – not paid.