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Is There a Better Way to Get Customer Feedback at the Restaurant ?
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Is There a Better Way to Get Customer Feedback at the Restaurant ?


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  • Two of the most important things you need in the restaurant is finding out what your customer are saying and build a database of customers Being able to leave leave your restaurant but still have a listening system that will provide feedback. If you have multiple locations you now can feel confident you have a way to monitor what's going on Think about over the course of the year that you get 100 emails and surveys per month what that will enable you to do. 1200 people you communicate with. Know what 1200 people have said about your restaurant .....imagine the possiblities of seeing that your r
  • Bellas Pizza.   They had a successful pizzeria in Atlanta then opened 2 more. Now the challenge was you had two owners in one restaurant who now had to spread themselves over 3 restaurants. They now had to make sure their staff was taking care of customers in 3 locations not one.  Where one restaurant ran well they now had to make sure 3 restaurants were operating right Well what happen was they closed 2 restaurants and went back to one.   Now today with Xpect QR they would have been able to capture email addresses in their new locations and get unlimited feedback from customers. This would be hugh.  Since two owner physically couldn't be in 3 locations they could simply look at what the surveys are saying. Then make the changes based on the voice of the customer Because if you take care of your customers they will come back....if you don't then won't 
  • We will talk more about the QR Codes during the webinar and I also want point out That the tipping point for smart phones is coming this October/November where  we will have more smart phones that regular phones There are two critical things in building an successful restaurant  1. Get ongoing feedback from as many customers as possible  2. Capture an email so you  can communicate with your customers. 
  • Transcript

    • 1. Is there a better way to listen to your customer ? Old way to customer feedback New way to customer feedback
    • 2.
        • Get anonymous feedback from your customers.
        • Build an email database with no labor on your end
        • Identify opportunities to increase sales
        • Create a system that generates repeat visits and sales
        • Build a great Guest Experience
      Utilize new technology to get customer feedback
    • 3. Consumer Sentiments on 41 Topics
      • Randomizer asks 8 questions per survey
      • Over time, sentiments will be built on 41 topics
      • Ability to add or change questions
      • Database built from consumer input. No labor on your end
      • Voucher Certificate generates additional sales
    • 4. Individual Consumer Feedback
      • Ability to see surveys by consumer
      • Each survey is time stamped to associate it with a shift
      • Ability to send email to consumer, right out of the system
    • 5. Feedback Reports Over Time
    • 6.
      • Pete Kane 404-987-0310
      • 8625 Richardson Rd. Commerce Twp., MI 48390
      • Office: (248) 960-1683 Toll-free: (866) 297-5972 Fax: (248) 960-9405
      • Email: [email_address]