VoIP for business - January 2009


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Slides from a talk on what VoIP is. The differences between VoIP for individuals and for businesses. What are the benefits. Some case studies. How to make it work, and some things to watch out for.

Published in: Technology, Business

VoIP for business - January 2009

  1. 1. VoIP – What is it? Internet telephony for business. Pete Jenkins – January 2009
  2. 2. Agenda <ul><li>What is VoIP? </li></ul><ul><li>For individuals </li></ul><ul><li>For business </li></ul><ul><li>Benefits of VoIP </li></ul><ul><li>Case Studies </li></ul><ul><li>Live demonstration </li></ul><ul><li>What do you need to make it work? </li></ul><ul><li>Hardware </li></ul><ul><li>Software </li></ul><ul><li>Connectivity </li></ul><ul><li>Things to watch out for </li></ul>
  3. 3. What is VoIP? <ul><li>VoIP is short for Voice over Internet Protocol. </li></ul><ul><li>VoIP is used as a general term for methods of communicating by voice over the Internet or other computer networks. </li></ul><ul><li>Other terms used for VoIP: * IP telephony * Internet telephony * Voice over broadband * Broadband telephony * Broadband phone </li></ul>
  4. 4. VoIP for individuals <ul><li>Skype </li></ul><ul><li>Google Talk </li></ul><ul><li>Windows Live Messenger </li></ul><ul><li>Vonage </li></ul><ul><li>Truphone </li></ul><ul><li>fring </li></ul>
  5. 5. VoIP for business <ul><li>What are the different needs for business compared to individuals? </li></ul><ul><li>One contact number </li></ul><ul><li>Multi-user </li></ul><ul><li>Multi-site </li></ul><ul><li>Scalable </li></ul><ul><li>Sound quality </li></ul><ul><li>Call reliability </li></ul>
  6. 6. Traditional business phone systems <ul><li>Multiple copper lines </li></ul><ul><li>ISDN </li></ul><ul><li>PBX, IP PBX </li></ul><ul><li>Additional cabling for phones as well as PCs </li></ul>
  7. 7. Traditional business phone systems with VoIP added <ul><li>Utilise existing PBX box or add a new IP PBX </li></ul><ul><li>Add SIP Trunk(s) to the PBX </li></ul><ul><li>Least cost routing over the internet </li></ul>
  8. 8. Hosted VoIP for business <ul><li>Virtual PBX box </li></ul><ul><li>Desktop or PC phones connect direct to virtual PBX </li></ul><ul><li>No additional PBX needed for additional sites </li></ul>
  9. 9. Business hosted VoIP providers <ul><li>BT </li></ul><ul><li>Gradwell </li></ul><ul><li>Voiptalk </li></ul>
  10. 10. Benefits of VoIP <ul><li>Starts with low call costs </li></ul><ul><li>Free calls between users </li></ul><ul><li>Very low cost international calls </li></ul>
  11. 11. Additional benefits of VoIP <ul><li>Highly flexible system </li></ul><ul><li>Location independent </li></ul><ul><li>Improved company image </li></ul><ul><li>Cheap to set up & low monthly cost </li></ul><ul><li>No need for expensive PBX box & support contract </li></ul><ul><li>No need for expensive ISDN lines from BT </li></ul><ul><li>A hosted/virtual PBX includes these features: </li></ul><ul><li>* hunt groups * voicemail * welcome messages * voice menus * hold music * conference calls * call transfers * call redirects * out of hours messages. </li></ul>
  12. 12. Case Study: C Level <ul><li>Routing calls abroad </li></ul><ul><li>London number </li></ul><ul><li>Routes to UK office </li></ul><ul><li>Routes to French laptop </li></ul><ul><li>Routes to UK mobile number internationally </li></ul>
  13. 13. Case Study: Upstream Connections <ul><li>Receiving calls from abroad </li></ul><ul><li>International numbers </li></ul><ul><li>Routes to UK call centre </li></ul><ul><li>Fax to email numbers </li></ul><ul><li>Freephone numbers </li></ul>
  14. 14. Case Study: ExElement <ul><li>Brighton based call centre </li></ul><ul><li>One member of staff in Cornwall </li></ul><ul><li>International & UK phone numbers </li></ul><ul><li>Fax to email </li></ul>
  15. 15. Case Studies: Kixis Design + Driveway Creative <ul><li>Kixis Design: Ported from BT & got rid of a BT line </li></ul><ul><li>Driveway Creative: New phone number without a new line from BT </li></ul>
  16. 16. Demonstration <ul><li>Call from softphone over WiFi network </li></ul><ul><li>Incoming call & screen popping </li></ul>
  17. 17. What do you need to make VoIP work? <ul><li>Something to listen through </li></ul><ul><li>Something to speak through </li></ul><ul><li>An internet connection </li></ul><ul><li>An account with a VoIP service provider </li></ul>
  18. 18. Hardware <ul><li>VoIP Adapter </li></ul><ul><li>IP Desktop Phone </li></ul><ul><li>IP DECT Phone </li></ul><ul><li>WiFi Phone </li></ul><ul><li>USB Handset </li></ul><ul><li>USB Headset </li></ul><ul><li>Bluetooth Headset </li></ul><ul><li>Microphone & speakers </li></ul>
  19. 19. Softphones <ul><li>Ninja </li></ul><ul><li>SJphone </li></ul><ul><li>eyeBeam </li></ul><ul><li>X-Lite </li></ul><ul><li>Bria </li></ul>
  20. 20. Connectivity <ul><li>VoIP needs decent upload speed as well as download speed </li></ul><ul><li>Audio Codecs are available that take less bandwidth </li></ul><ul><li>More users on one connection then the more the connection speed matters </li></ul><ul><li>Unbundled ISPs </li></ul>
  21. 21. Things to watch out for <ul><li>Best not to use a laptop’s built in speakers and microphone </li></ul><ul><li>VoIP over 3G not yet good enough quality </li></ul><ul><li>An echo on the call means you’ve got your microphone volume turned up too high </li></ul>
  22. 22. Any questions? <ul><li>I am Peter Jenkins, Managing Director of e-Advantage Solutions Ltd. </li></ul><ul><li>Specialists in hosted VoIP for business. </li></ul><ul><li>www.voipadvantage.co.uk </li></ul>