VoIP for business - January 2009

VoIP – What is it? Internet telephony for business. Pete Jenkins – January 2009

Agenda
What is VoIP?
For individuals
For business
Benefits of VoIP
Case Studies
Live demonstration
What do you need to make it work?
Hardware
Software
Connectivity
Things to watch out for

What is VoIP?
VoIP is short for Voice over Internet Protocol.
VoIP is used as a general term for methods of communicating by voice over the Internet or other computer networks.
Other terms used for VoIP: * IP telephony * Internet telephony * Voice over broadband * Broadband telephony * Broadband phone

VoIP for individuals
Skype
Google Talk
Windows Live Messenger
Vonage
Truphone
fring

VoIP for business
What are the different needs for business compared to individuals?
One contact number
Multi-user
Multi-site
Scalable
Sound quality
Call reliability

Traditional business phone systems
Multiple copper lines
ISDN
PBX, IP PBX
Additional cabling for phones as well as PCs

Traditional business phone systems with VoIP added
Utilise existing PBX box or add a new IP PBX
Add SIP Trunk(s) to the PBX
Least cost routing over the internet

Hosted VoIP for business
Virtual PBX box
Desktop or PC phones connect direct to virtual PBX
No additional PBX needed for additional sites

Business hosted VoIP providers
BT
Gradwell
Voiptalk

Benefits of VoIP
Starts with low call costs
Free calls between users
Very low cost international calls

Additional benefits of VoIP
Highly flexible system
Location independent
Improved company image
Cheap to set up & low monthly cost
No need for expensive PBX box & support contract
No need for expensive ISDN lines from BT
A hosted/virtual PBX includes these features:
* hunt groups * voicemail * welcome messages * voice menus * hold music * conference calls * call transfers * call redirects * out of hours messages.

Case Study: C Level
Routing calls abroad
London number
Routes to UK office
Routes to French laptop
Routes to UK mobile number internationally

Case Study: Upstream Connections
Receiving calls from abroad
International numbers
Routes to UK call centre
Fax to email numbers
Freephone numbers

Case Study: ExElement
Brighton based call centre
One member of staff in Cornwall
International & UK phone numbers
Fax to email

Case Studies: Kixis Design + Driveway Creative
Kixis Design: Ported from BT & got rid of a BT line
Driveway Creative: New phone number without a new line from BT

Demonstration
Call from softphone over WiFi network
Incoming call & screen popping

What do you need to make VoIP work?
Something to listen through
Something to speak through
An internet connection
An account with a VoIP service provider

Hardware
VoIP Adapter
IP Desktop Phone
IP DECT Phone
WiFi Phone
USB Handset
USB Headset
Bluetooth Headset
Microphone & speakers

Softphones
Ninja
SJphone
eyeBeam
X-Lite
Bria

Connectivity
VoIP needs decent upload speed as well as download speed
Audio Codecs are available that take less bandwidth
More users on one connection then the more the connection speed matters
Unbundled ISPs

Things to watch out for
Best not to use a laptop’s built in speakers and microphone
VoIP over 3G not yet good enough quality
An echo on the call means you’ve got your microphone volume turned up too high

Any questions?
I am Peter Jenkins, Managing Director of e-Advantage Solutions Ltd.
Specialists in hosted VoIP for business.
www.voipadvantage.co.uk

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VoIP for business - January 2009

by Pete Jenkins on Jan 19, 2009

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VoIP for business - January 2009 — Presentation Transcript