Cxt dispatch system
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Cxt dispatch system

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    Cxt dispatch system Cxt dispatch system Presentation Transcript

    • Presented by Pete DiSantis
      • Initially PDCA rendered a proposal to assist the (Company) to implement the CXT dispatch software and system.
      • This has been accomplished.
      1/15/2012 © PDCA 2012 - All Rights Reserved
      • Create an efficient dispatch operation
      • Implement the CXT system with the Intermec scanners
      • Use the full capacity of CXT to bill for courier services
      • Dispatch to be a profit center
      • Create the accountability and monitoring of the dispatch operation
      • Create the procedures and best practices for dispatch
      • Include vehicle maintenance in best practices
      1/15/2012 © PDCA 2012 - All Rights Reserved
      • In process
      • Attachment 1 - PODs
      • 1 st Initial Last Name
      • p disantis
      1/15/2012 © PDCA 2012 - All Rights Reserved
      • Exception codes
        • CLO
        • FDR
        • BDR
        • SDR
        • REC
      1/15/2012 © PDCA 2012 - All Rights Reserved
      • Good
      • Four of the six scanners worked reliably all day
      • The new system was very well accepted
      • All orders were entered into the CXT system
      • All orders were picked-up or delivered from the system
      • Dispatcher was quick to learn the CXT system
      • Others were oriented on the system.
      1/15/2012 © PDCA 2012 - All Rights Reserved
      • Needed Improvement
      • One pickup up was late
      • POD’s
      • Screen was too confusing with open orders
      • No charge orders were missing from the system
      • State tax did not calculate right
      • Scanners not communicating – Attachment 2
      1/15/2012 © PDCA 2012 - All Rights Reserved
      • Open Issues
      • Accounting codes for Zones 8, 9 & 10.
      • Accounting codes for new services
      • Rates for Rush and Same Day Messenger Services.
      • New Customer numbers
      1/15/2012 © PDCA 2012 - All Rights Reserved
      • The pieces are coming together
      1/15/2012 © PDCA 2012 - All Rights Reserved
      • Attachment 3 - Reports
        • Daily
        • Weekly
        • Monthly
      1/15/2012 © PDCA 2012 - All Rights Reserved
      • Attachment 4 – Dispatch Best Practices
        • Using the system
        • PODs
        • X-Internet
        • Multi Workstations
        • Messaging
        • Branding
        • Personal
      1/15/2012 © PDCA 2012 - All Rights Reserved
      • Attachment 5 – X-Mobile Training Module
      • Attachment 6 – CN3 Training Module
      1/15/2012 © PDCA 2012 - All Rights Reserved
      • Attachment 7
        • Vehicle Maintenance Record
        • Monthly Maintenance Report
      1/15/2012 © PDCA 2012 - All Rights Reserved