Cxt dispatch system

655 views
505 views

Published on

Published in: Business, Health & Medicine
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
655
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Cxt dispatch system

  1. 1. Presented by Pete DiSantis
  2. 2. <ul><li>Initially PDCA rendered a proposal to assist the (Company) to implement the CXT dispatch software and system. </li></ul><ul><li>This has been accomplished. </li></ul>1/15/2012 © PDCA 2012 - All Rights Reserved
  3. 3. <ul><li>Create an efficient dispatch operation </li></ul><ul><li>Implement the CXT system with the Intermec scanners </li></ul><ul><li>Use the full capacity of CXT to bill for courier services </li></ul><ul><li>Dispatch to be a profit center </li></ul><ul><li>Create the accountability and monitoring of the dispatch operation </li></ul><ul><li>Create the procedures and best practices for dispatch </li></ul><ul><li>Include vehicle maintenance in best practices </li></ul>1/15/2012 © PDCA 2012 - All Rights Reserved
  4. 4. <ul><li>In process </li></ul><ul><li>Attachment 1 - PODs </li></ul><ul><li>1 st Initial Last Name </li></ul><ul><li>p disantis </li></ul>1/15/2012 © PDCA 2012 - All Rights Reserved
  5. 5. <ul><li>Exception codes </li></ul><ul><ul><li>CLO </li></ul></ul><ul><ul><li>FDR </li></ul></ul><ul><ul><li>BDR </li></ul></ul><ul><ul><li>SDR </li></ul></ul><ul><ul><li>REC </li></ul></ul>1/15/2012 © PDCA 2012 - All Rights Reserved
  6. 6. <ul><li>Good </li></ul><ul><li>Four of the six scanners worked reliably all day </li></ul><ul><li>The new system was very well accepted </li></ul><ul><li>All orders were entered into the CXT system </li></ul><ul><li>All orders were picked-up or delivered from the system </li></ul><ul><li>Dispatcher was quick to learn the CXT system </li></ul><ul><li>Others were oriented on the system. </li></ul>1/15/2012 © PDCA 2012 - All Rights Reserved
  7. 7. <ul><li>Needed Improvement </li></ul><ul><li>One pickup up was late </li></ul><ul><li>POD’s </li></ul><ul><li>Screen was too confusing with open orders </li></ul><ul><li>No charge orders were missing from the system </li></ul><ul><li>State tax did not calculate right </li></ul><ul><li>Scanners not communicating – Attachment 2 </li></ul>1/15/2012 © PDCA 2012 - All Rights Reserved
  8. 8. <ul><li>Open Issues </li></ul><ul><li>Accounting codes for Zones 8, 9 & 10. </li></ul><ul><li>Accounting codes for new services </li></ul><ul><li>Rates for Rush and Same Day Messenger Services. </li></ul><ul><li>New Customer numbers </li></ul>1/15/2012 © PDCA 2012 - All Rights Reserved
  9. 9. <ul><li>The pieces are coming together </li></ul>1/15/2012 © PDCA 2012 - All Rights Reserved
  10. 10. <ul><li>Attachment 3 - Reports </li></ul><ul><ul><li>Daily </li></ul></ul><ul><ul><li>Weekly </li></ul></ul><ul><ul><li>Monthly </li></ul></ul>1/15/2012 © PDCA 2012 - All Rights Reserved
  11. 11. <ul><li>Attachment 4 – Dispatch Best Practices </li></ul><ul><ul><li>Using the system </li></ul></ul><ul><ul><li>PODs </li></ul></ul><ul><ul><li>X-Internet </li></ul></ul><ul><ul><li>Multi Workstations </li></ul></ul><ul><ul><li>Messaging </li></ul></ul><ul><ul><li>Branding </li></ul></ul><ul><ul><li>Personal </li></ul></ul>1/15/2012 © PDCA 2012 - All Rights Reserved
  12. 12. <ul><li>Attachment 5 – X-Mobile Training Module </li></ul><ul><li>Attachment 6 – CN3 Training Module </li></ul>1/15/2012 © PDCA 2012 - All Rights Reserved
  13. 13. <ul><li>Attachment 7 </li></ul><ul><ul><li>Vehicle Maintenance Record </li></ul></ul><ul><ul><li>Monthly Maintenance Report </li></ul></ul>1/15/2012 © PDCA 2012 - All Rights Reserved

×