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  • In smaller and mid-sized companies, where there may not be significant staffing in IT support and there may be a lack of sophisticated data management processes, critical data may not be as well protected as it should be. Relying on non-IT people to perform backup and recovery operations can only lead to errors, and often results in proper backups not being done at all. The bottom line is that if the data doesn’t get backed up – correctly – it can’t be recovered when something goes wrong.
  • Objective of Slide Outline how IBM can leverage its strength in TSM to participate in the emerging customer opportunities Speaking points TSM is strong today as a legacy backup tool for data center environments Moving upward to CDP is about providing a disruptive technology – e.g. disk-based, faster recovery times, business continuity by minimizing data loss, application awareness, etc. Moving Left to Right is about consolidating to a single enterprise-wide tool for DC and ROBOs and about Automating tasks in ROBOs that don’t have the skills or processes to execute a disciplined data governance strategy for the growing amount of data and regulations customers are facing FilesX extends the capabilities of TSM. FilesX enhances and simplifies the capabilities we now have and makes for an easier inroad to the Mid-Market.
  • This could be thought of as a quick elevator value proposition. It’s designed to tell the quick hit values of FilesX in 15-30 seconds.
  • Abstract: Tivoli Storage Manager FastBack introduces many new recovery capabilities to existing Tivoli Storage Manager (TSM) customers running Microsoft Windows and Windows applications in the datacenter.   This paper briefly describes specific ways in which TSM FastBack can solve business and operational problems in a customer’s existing Tivoli Storage Manager datacenter.     Positioning TSM FastBack within the TSM datacenter   Tivoli Storage Manager FastBack is the perfect standalone solution for protecting Windows servers in small to medium sized businesses. FastBack may also be sold effectively to existing TSM customers needing a superior recovery solution for remote offices. However, don’t overlook the opportunity to sell licenses of TSM FastBack to your existing TSM customer, for use in their datacenter. This is an excellent opportunity to “seed and grow” TSM FastBack into your TSM accounts to solve some of your customer’s more difficult recovery needs.   When positioning Tivoli Storage Manager FastBack (FastBack) with existing Tivoli Storage Manager (TSM) customers, it is important to remember that TSM will typically remain the primary backup and recovery solution for the datacenter. TSM has the broad platform support and superior scalability which makes it the solution of choice for hundreds or thousands of servers and terabytes or petabytes of data.   Due to its block-level, progressive incremental design, TSM FastBack can supplement TSM in the datacenter in very significant ways. Listen carefully to your TSM customers as they describe their backup environment and the challenges they face. They may complain about inadequate performance when backing up Microsoft Windows servers, or the need for more granular application recovery options than are currently available with TSM. FastBack may provide the perfect solution for your customer’s business needs, while defending the TSM install base from competitive attack. Solutions for common recovery needs in the datacenter are described below.   Large Microsoft Windows Filesystems   As customers grow their MS Windows servers to millions and millions of files (in a single filesystem), traditional backup methods become cumbersome. Customers will often complain that backups of such filesystems (even with a progressive incremental product like TSM) often exceed the existing backup window. This is due to the enormous number of files which TSM must scan prior to the backup of changed files. Even if the amount of changed data is relatively small, TSM may be unable to complete the backup process in a timely manner, due to the sheer number of objects which must be processed. Recovery of these filesystems is equally challenging and time consuming. Most volume-level backups do not allow for file-level recovery, and recovery of all the individual files may take too long.   TSM FastBack does not perform a filesystem scan as part of its backup operations. Therefore, FastBack may be used tactically on these Windows servers to provide block-level, incremental backup of these massive filesystems, while still allowing the administrator to perform file level recovery. The backup process will typically be performed in minutes (as opposed to hours with TSM), and the amount of data moved to the FastBack repository server will be even less than TSM’s file-level backup. On the recovery side, the story gets even better. Instant recovery (described below) allows the administrator to make the fileserver immediately available to the users, while allowing the data to be recovered in the background. And individual files may be recovered by mounting a snapshot of the filesystem, and dragging/dropping required files over to their recovery point.   Customers may then protect the FastBack repository server by installing a TSM client on this machine, and periodically moving this data to the TSM server for longer-term archive and offsite storage.       Microsoft SQL, Oracle, DB2 databases (and other applications)   Many Windows-centric customers use Microsoft SQL, Oracle or IBM’s DB2 as the data repository for custom applications. While TSM for Databases provides adequate full and/or full + incremental backup and recovery of these applications, the size of these applications presents specific challenges to the backup administrator. First, it may be undesirable to perform incremental backups of the database, since the recovery path requires the administrator to restore the full backup first, and then restore the incrementals up to the desired recovery point. This process is tedious and lengthy. As a result, most administrators will perform nightly full backups of these databases. While having the advantage of a single-step backup and recovery, full database backups are sometimes impossible given the short backup windows available. In addition, full backups can consume an enormous amount of space on disk or tape… especially if at least 3 or 4 backups are regularly kept available for short-term recovery.   Once again, TSM FastBack’s block-level design will eliminate the need to perform regular full backups, while providing full database recovery. In addition, and more importantly… customers (especially those performing nightly backups) are no longer limited to a recovery point of up to 24 hours ago. FastBack may be configured to capture block-level changes in MS SQL, Oracle or DB2 as often as the customer wishes: hourly, several times an hour or even continuously. The administrator retains the ability to perform a single-step restore, and may choose their recovery from any “point in time” available on the FastBack server. Combined with the Instant Restore feature, FastBack delivers superior recovery points (RPO) and recovery times (RTO).   FastBack also enables the recovery of individual database objects directly from a mounted snapshot, whereas TSM for Databases must recover the entire database or volume. This technique may be extended to other applications such as Microsoft SharePoint, Lotus Domino, FileNet, etc.   As in the previous example, the FastBack server repository is then protected by TSM for longer-term archive and storage of these database backups.   Instant Restore in the TSM Datacenter   The ability of TSM FastBack to mount a recovery snapshot directly from the repository server to a customer’s application or file server are well documented. This provides superior recovery time to a fileserver or application server, without having to wait for the physical recovery of the data to be completed. This software-based snapshot (while designed for somewhat smaller applications) represents a lower cost option than hardware-based solutions supported by TSM and competitors. For larger environments, TSM for Copy Services (in combination with TSM for Mail or TSM for Databases) is still the preferred solution where hardware copy services (i.e. IBM FlashCopy) are available. Instant Restore may be used with almost any application including databases, email, etc.   Again, TSM datacenter customers wishing to have faster recovery of specific Windows servers may choose to deploy TSM FastBack tactically on these systems.   Virtual Environments   As customers continue to embrace virtual environments for their Windows operating systems (e.g. VMWare and Hiper-V), solutions are needed to enable the fast and granular recovery of these unique environments. TSM FastBack may be installed directly on each guest operating system, allowing for full protection of the filesystems and applications of these individual, virtual environments. By virtue of its block-level, incremental design, FastBack does not burden the host server with significant I/O or processor overhead… even if many of the guest operating systems were performing backups simultaneously on the same host. This is in stark contrast to traditional, file-level backup products, which must often rely on special integration with the host to coordinate the backup and recovery.   In addition, when FastBack is combined with FastBack for Bare Machine Recovery, it may be used for system recovery in a variety of ways… either for the initial consolidation of systems (Physical to Virtual), the recovery of a host (Virtual to Virtual), or the unique recovery of a virtual guest back to a dedicated system (Virtual to Physical). The flexibility of FastBack in supporting virtual environments is unsurpassed.   Development and Test   FastBack can be a real time saver to customers who perform recoveries of databases or applications in order to run tests, perform queries or validate functions. FastBack also allows the database administrator to quickly recover from a data corruption issue, test multiple snapshots of a database, and make the production recovery faster while minimizing the amount of data lost.   Item Level Recovery for Microsoft Exchange (and a word on Domino)   TSM FastBack for Microsoft Exchange was the first product from Tivoli to assist the Exchange administrator with item-level recovery of mailboxes, folders, calendar entries, etc. TSM FastBack for Microsoft Exchange may be used directly with TSM FastBack to provide an integrated, single step recovery solution for Exchange email environments. This provides not only the granular recovery of any email object, but also allows for the “instant recovery” (as mentioned earlier) of the entire email application. TSM FastBack for Microsoft Exchange may also be purchased separately and used in combination with TSM for Mail as a two-step recovery process for just the email objects.   For equivalent item level recovery of Lotus Domino, the base TSM FastBack product is capable of providing “drag and drop” function by simply mounting a snapshot containing the email database, and selecting the desired item to be recovered.     How to get my customer started   Propose five, ten or twenty licenses of TSM FastBack (including FastBack for MS Exchange or FastBack for Bare Machine Recovery, where appropriate) to your TSM datacenter customer… to be deployed tactically on specific Microsoft file and application servers. Work with your Technical Sales Specialist to determine how many FastBack repository servers (and storage) will be required for this solution.   FastBack can either replace the existing TSM client license, or be used in conjunction with TSM. Customers displacing the TSM client license are free to redeploy the license “value units” on another supported server platform. Save one (or more) of these TSM client licenses for the new FastBack repository server(s), so that FastBack may send its data to TSM for long-term archive and retention.   Let your customers get used to the tremendous function, value and integration which TSM FastBack provides, and watch them purchase and deploy additional future licenses in the datacenter and remote offices!    
  • Hyper-V has support for making VSS snapshots of live virtual machines that have support for VSS and a hibernate/snapshot process for the operating systems that don't like Linux. The Microsoft DPM and others like Symantec are really moving along with support for backup of the virtual environments at the Hyper-V level especially with its granular recovery. But, there are still a huge number of caveats working with backups in these environments however unfortunately our customers are quickly dazzled by one or two unique features and promises of a simplified backup. The common issue is that in order to get an application level granular recovery agents are required inside the VMs both for DPM and Symantec. TSM Fastback does have an advantage in that it is: single backup block level incremental (dazzle) with file-level and application granular recovery capability (dazzle), and instant recovery (and big dazzle). We just need to be aware that our customers are being dazzled and we need to get them to see past the big blobs in their eyes so they can see that we do have solutions are functionally equivalent without some of the caveats our competitors have to work around.
  • TSM FastBack Center - a bundle of the 3 FastBack products, will licensed Per Server Pricing 40% discount off of the individual products if priced on a dual quad (8-core) machine Restrictions Limited to servers with eight processor cores or less
  • Advanced Recovery for Microsoft Exchange® Using traditional backup technologies such as backup to tape can present big challenges when trying to protect and recover mission critical applications such as Microsoft Exchange. Recovering anything requires hours of sorting through backup tapes, loading them in the correct order, copying the data and then figuring out exactly what you're looking for. Most IT organizations reject requests to recover individual messages (depending on who's asking) due to the time and skill needed. FilesX TSM FastBack for Microsoft Exchange 2007 is a next generation solution to this problem. As an optional add-on to TSM FastBack(R), which provides non-disruptive block-based protection on a policy basis, or used as a stand-alone utility, TSM FastBack for Microsoft Exchange 2007 allows administrators and users to easily and quickly recover any Exchange object: E-mail message and/or attachment Contact list Calendars Tasks Journal entries Entire folders and EDBs TSM FastBack for Microsoft Exchange 2007 includes an intuitive Windows-style GUI that allows administrators to view the contents of any Microsoft Exchange 5.5, 2000, 2003 or 2007 databases (EDBs). TSM FastBack for Microsoft Exchange 2007 is also capable of opening and recovering granular data objects from corrupted EDBs. Exchange objects can be restored directly to an Exchange Server or sent via SMTP to a user-defined destination. TSM FastBack for Microsoft Exchange 2007 is integrated with Active Directory and Exchange Server security to limit access to only authorized users at both the backup and restore systems.
  • TSM FastBack can be used as a stand-alone solution, or in conjunction with central data protection and archive solutions such as IBM Tivoli Storage Manager. In these integrated environments, use FastBack to provide higher levels of protection and near-instant recovery for your critical Windows applications servers, in the data center and in remote offices. TSM backs up the FastBack repository, in the background, eliminating the need for backup windows for your production servers. The amount of data at risk – your recovery point objective – will be reduced to almost zero; and the time it takes to get back up and running after a failure – your recovery time objective – will also be near zero. For remote offices, FastBack provides local, automated backup and recovery, plus it enables backup consolidation across all the remote offices, and disaster recovery / business resilience for those offices. FastBack seamlessly protects any application or data object on Windows servers, since it operates at the block level with the operating system, not the file system.
  • TSM FastBack protects critical Windows servers in remote offices and in the data center, and is positioned nicely between Tivoli CDP for Files and Tivoli Storage Manager to provide a complete, enterprise-wide solution set. CDP for Files protects desktop and laptop systems, and TSM provides protection for a broad range of systems and applications, provides industry-leading scalability, and support for a wide range of disk and tape systems.
  • Objective of slide Demonstrate why FilesX capabilities are best for customer needs relative to key competitors. Speaking points EMC acquired Avamar providing them with a strong ROBO solution including client-side deduplication; however their Kashya CDP acquisition is heavier for customers due to agent installation, esp cumbersome for ROBOs Symantec acquired Revivio CDP, agentless – in a distressed asset purchase that has proven difficult for them to integrate effectively with other solutions . Symantec has good success with Backup Exec CPS and System Recovery. Now Backup Exec offered as Online service. CA acquired XOSoft for CDP – mediocre capabilities CommVault has an integrated solution for DC and ROBO – and provides broad application support – largely focused on Windows environments HP resells Mendocino Software CDP (another company we assessed and deemed non-competitive) Microsoft offers Data Protection Manager, primarily seen as a customer boxed – lets try and see – for now. But still a contender. Field will encounter them. Technical team’s notes This chart broadly assesses FilesX capabilities relative to key competitors as a primary input to help prioritize investment focus. While an attempt is made here to represent all of a vendors’ solutions, this chart is focused on application replication and continuous data protection offerings. Commvault is distinguished by having a fully seamless low end to high-end offering. Key to Coloring: Tivoli already has CDP for Files but this is really geared towards laptop and mobile office environments Need Block-level CDP with application focus for greater granularity, esp helpful in Windows and enterprise application environments Application protection attempts to represent overall support for applications. Asigra and Commvault have longest list of application coverage, in Unix, Linux and other environments. Commvault supports Windows, HP, Linux and Solaris. Asigra supports Windows, HP, Linux, Solaris, AIX, MAC, and AS/400. Asigra and Revivio show green here based on agentless technology which is a distinguishing feature for application support. We still have technical questions on Asigra that we intend to answer in DD. Other vendors require various types of agents including device and file level drivers which typically require reboot after install. Commvault has probably the strongest Windows support , followed by the group of Asigra, FilesX and Asempra. These all have individual mailbox restore for Exchange and pretty good overall Windows support. Commvault seems to have much tighter connections with Microsoft and is known in the industry for its Windows support. Other platform support reflects the extend to which non-Windows platforms and applications are supported. Avamar, CommVault, Mendocino and Asigra all have strong non-Windows support. Asigra distinguishes itself a little with Mac, Netware (Commvault also has this) and AS400 support. Most vendors have traditional backup and recovery for non-Windows environments. Remote Office support could arguably reflect any of the strong Windows vendors. Commvault distinguishes itself here with a unified end to end solution with its enterprise product. Asigra is shown as green for its combination of technology that is very attractive to remote environments including incremental forever (they all have this), compression, encryption, data dedupl, and some sophisticated workload balancing across multiple clients. FilesX and Asempra have instant recovery (Asempra calls it Virtual Recovery on Demand) which allows access to windows applications before all data is actually recovered. This is a Very interesting and valuable feature. Asigra is unique (along w Avamar) in that it provides Client-side data deduplication , which helps our customers compress data before transmitting to a centralized data protection server. This can be especially valuable for protecting remote office data. NOTE: A red rating in the “ Target Data Deduplication ” category is not bad for this assessment, since the focus here is on application replication which may include client side data deduplication. Target side data deduplication function is the focus of Project Kathmandu and is complementary with many open VTL solutions, providing a possible 2-for-1 acquisition. Secure Storage and Data attempts to reflect the sophistication and attention given by the vendors to security of storage, both in flight and at rest. Commvault and Asigra seemed the vendors who paid most attention to security features. Other’s claims (eg, Avamar) proved to be weak on further investigations. Scalability and maturity are reflections of the length of time in the market, # of customers, and customer scaling. Commvault and Asigra appear to be the most mature technologies. Asigra further has some autonomic healing as part of its DS-System (chargeable feature) that constantly searches for data corruptions and internal inconsistencies and remedies them automatically. Ease of integration only applies to vendors who we are looking at. They all seem to be pretty similar in integration opportunities with TSM, Tivoli and IBM. Skills also only applies to vendors of interest and it attempts to show any special capabilities we’ve observed in meetings to date. Asigra’s MSP enablement is of note here. Service Offering - The new focus is SaaS, which IBM plays in but offers the Arsenal suite – i.e., AVAMAR and NetBackup, need presense of FilesX and TSM to be offered by our own IBM global services, not the competitor’s productrs. Symantec now provides Protection Network, with storage and Backup Exec as a service, EMC offers online protection for small through enterprise, SeaGate eVault and Iron Mountain LiveVault are serious contenders in this space. CommVault working with partner service providers in offering CommVault as a solution.
  • KYI is a permission based online interactive sales enablement program that delivers to sellers rewards for both easy recall entry-level education and repeated sales successes, while fostering IBM presence and brand loyalty. Business Partner sellers, we will pay you to learn with Know Your IBM! You will earn KYI points for each of the KYI 20 minute on-line training modules you successfully complete. And, if you want to be paid even more for your sales, you will receive extra KYI points for recording all you sales of qualified products. ALL the components (including the GTS ServicePacs) of the Comprehensive Data Protection Solution are included in the list of products qualifying for KYI points. The more components of the solution you sell on one invoice the more points you can receive. Current reward limit per seller in US is equivalent of $20K. The rewards part of the program is only open to Business Partners – not IBM sellers. However, IBM sellers may take any of the education modules that may be of interest.
  • US & Canada ONLY! approved talking points : IBM is committed to supporting our resellers in their solutions sales efforts. In addition to providing solution sales assets, education and marketing support, we'll soon be announcing a new storage solution sales incentive. IBM is offering this incentive to partners on IBM Systems Storage hardware and Tivoli Software when sold together as part of a solution sale. Look for announcements around this on the PartnerWorld website beginning in mid-May. Note: We are pushing to be able to formally announce the incentive at Pulse at the BP Summit May 18. We cannot talk details on the Ts and Cs until the promotion is formally announced. Summary details on the Ts and Cs: The incentive requires the BP to sell an information infrastructure solution that consists of at least one machine type of STG Storage hardware and at least one PID of Tivoli Storage software for the partner to receive an additional 4 to 6% discount on hardware at the front end and a 5% rebate on the software at the back end. We are announcing in US and Canada on May 18 at Pulse first with plans to announce in NEIOT, SWIOT, APIOT, and Japan IOT in 1H. Software Rebate: NEW! Incentive (IISI) that pays a 5% rebate to a reseller on sale of Tivoli storage software, when it is combined with storage HW sale Not yet announced (target announce is 5/20 at PULSE) HW and SW invoices/documentation must show that both are sold to end user customer through within 30 days of each other 5% Software rebate paid only on software ordered through PPA Rebate paid on customer LIST price for SW Processed and paid via IBM Redemption Center For additional incentive, combine IISI with… HW rebate: existing Storage Cross-brand “discretionary” Incentives (bid codes 201 and 202) that pay up to 4%-6% “margin opportunity” for hardware only, when both Storage HW and Tivoli Storage SW are sold IBM SWG is now explicitly included as a brand in the AG Cross-Brand incentives (NEW!) The reseller must sell both the Storage Hardware and IBM SW (Tivoli) to obtain up to 4% (2-brand) or up to 6% (3-brand) margin opportunity on the hardware DS4000 not eligible, unless deal is >$90K Incentive obtained through use of bid codes 201(2-brand) or 202 (3-brand) Bid code approved at time of order Compliance team audits transactions after the fact To get the rebate on the software: Rebate to the business partner for Storage solution sales that include Tivoli products within TSM or TPC family, and at least one System Storage device Rebate amount is 5% of the Tivoli storage software included in the deal (LIST price) Business Partner must provide hardware invoice/serial number and software invoice to end user client with the rebate claim form Once required claim form and documentation is received and verified by IBM Rebate Center, rebate is paid after the close
  • Fb Sales Enbl 1 4

    1. 1. Sales Enablement for Tivoli Storage Manager - FastBack Terry Burba Tivoli Storage Software [email_address]
    2. 2. Basic Situation – Remote Data is Big and Growing <ul><li>There are more than 4 million remote/branch offices in the U.S. alone, according to the U.S. Census Bureau. Many of these offices belong to multi-national companies based in other countries. </li></ul><ul><li>The amount of data in remote offices is increasing with the overall growth in electronic information and the requirements for longer data retention periods </li></ul><ul><li>However, the percentage of total corporate data in remote offices is increasing as companies expand operations into new markets and attempt to move closer to their customers, suppliers and partners </li></ul><ul><li>Result: large enterprises have between 35% and 65% of their data in remote/branch offices (per Gartner, IDC, ESG, Taneja Group, et.al.) </li></ul>
    3. 3. Remote Office Data may NOT be Well-Protected <ul><li>Most remote offices do not have the IT resources and processes in place to provide data center class protection and recovery for their digital information </li></ul><ul><li>Backups are performed by non-IT personnel that have other jobs; they often forget to run the backup, or they do it wrong. </li></ul><ul><li>If it doesn’t get backed up, it can’t be restored </li></ul>
    4. 4. IBM has the Answer <ul><li>With the introduction of IBM Tivoli Storage Manager FastBack, IBM has the only comprehensive, cost-effective solution for protecting and quickly recovering remote office data and maintaining remote operations, following almost any type of data loss: </li></ul><ul><ul><li>Lost or deleted file or folder </li></ul></ul><ul><ul><li>Virus attack or corrupted database </li></ul></ul><ul><ul><li>Disk or server crash </li></ul></ul><ul><ul><li>Local or regional disaster </li></ul></ul><ul><li>TSM FastBack integrates easily into central data protection systems such as IBM Tivoli Storage Manager, easily adding remote data to core processes such as archive, retention and compliance </li></ul>
    5. 5. Complementing IBM’s flagship Tivoli Storage Manager Enterprise Data Center Mid-Market and Remote Offices Scheduled Protection Continuous Data Protection (CDP) Lowest TCO and ROI for datacenter backup Extensive support for removable media (tape) Broad OS platform support Very large database (VLDB), application and SAP protection Hierarchical storage management Disaster Recovery management Superior scalability TSM FastBack Fast (near-instant) Recovery Deep protection of mission-critical applications Near-zero data loss TSM FastBack Disk-based protection of distributed data Strong Windows, VMWare and Microsoft Exchange capabilities Block-level CDP Simple to set up and use Cost-effective Tivoli Storage Manager File-level CDP for desktops/laptops and mobile workers Together delivering a more complete solution
    6. 6. Quick Hit Value Proposition <ul><li>What are the main benefits and key features of TSM FastBack? </li></ul><ul><ul><li>Disk-based, block-level, incremental forever backup technology improves recovery point objectives (RPO) through continuous data protection (CDP) with very little impact on production servers </li></ul></ul><ul><ul><li>Policy engine allows you to balance recovery requirements with the costs of storage and bandwidth on a per-application basis. </li></ul></ul><ul><ul><li>Replaces tape for operational recovery storage media with a disk based repository allowing fast recovery of mission critical information. </li></ul></ul><ul><ul><li>Instantly recover files, folders, volumes, and entire systems </li></ul></ul><ul><ul><li>No need for dedicated on-site IT staff by providing a simple easy to use interface. </li></ul></ul>Page
    7. 7. Selling FastBack into the TSM Datacenter <ul><li>Large Microsoft Windows Filesystems </li></ul><ul><ul><li>Provides faster backup and file-level recovery for very large filesystems </li></ul></ul><ul><li>Microsoft SQL, Oracle or DB2 </li></ul><ul><ul><li>Faster backups with more granular recovery options </li></ul></ul><ul><li>Instant Restore of Applications and Fileservers </li></ul><ul><ul><li>Make systems immediately available to end users without waiting for the physical data restore to complete </li></ul></ul><ul><li>Virtual environments </li></ul><ul><ul><li>Full block-level backup for each guest, without the overhead </li></ul></ul><ul><ul><li>Combine w/ BMR for P-to-V, V-to-P recovery, and anywhere in between </li></ul></ul><ul><li>Development and Test </li></ul><ul><ul><li>Provide new recovery and test options to DBA’s and developers </li></ul></ul><ul><li>Item-level recovery for Microsoft Exchange </li></ul><ul><ul><li>Calendars, folders, attachments, mailboxes, or use with TSM for Mail </li></ul></ul>
    8. 8. TSM FastBack – It’s All About Recovery <ul><li>FastBack Mount </li></ul><ul><ul><li>Opens an Explorer-like view into the FastBack repository </li></ul></ul><ul><ul><li>Simple ‘drag-and-drop’ operation </li></ul></ul><ul><ul><li>Recovers individual files and folders, from any point in time </li></ul></ul><ul><li>Virtual Recovery </li></ul><ul><ul><li>Mounts an entire volume to be recovered </li></ul></ul><ul><ul><li>Select any previous point-in-time (Recovery Point) </li></ul></ul><ul><ul><li>New volume becomes available within seconds </li></ul></ul><ul><ul><li>Read-write requests serviced by FastBack </li></ul></ul><ul><ul><li>Data is restored in the background to target disk </li></ul></ul><ul><li>Bare Machine Recovery </li></ul><ul><ul><li>Restore the Operating System volume </li></ul></ul><ul><ul><li>Any hardware platform (similar, dissimilar, virtual machine) </li></ul></ul>What does this mean to your Customer?
    9. 9. Traditional backup to tape – an example Backup server (TSM / Backup Exec / Net Backup etc) Backup window Restore Processing 4 hours (RTO) 4 hours (RPO) Crash Running 1Tb takes 6 hours over 100Gb LAN
    10. 10. Backup with Fastback – an example FastBack server Hourly snapshot backups (no window) * In Branch Offices or Data Centres! Restore Processing RTO is minutes 1 hour RPO Crash Running FastBack Repository (DAS, NAS or SAN) Backup server Running
    11. 11. Tape Library On-Line Application Operational (Short-Mid Term) Recovery Long Term Recovery Secs Mins Hrs Days Weeks Months Years Data Protection Life Cycle Management Time TSM File & Print Desktops & Laptops Every save / close CDP for Files CDP for Files CDP for Files CDP for Files SQL Server TSM FastBack Exchange
    12. 12. Deployment in a Virtualized Environment VM1 C D C VM2 Service Console TSM FastBack Server ESX Server D E <ul><li>TSM FastBack Client installed on each guest OS </li></ul><ul><li>Can perform block level incremental forever backup for applications and files </li></ul><ul><li>The ESX Server CPU is not over loaded with long backup windows from multiple virtual systems </li></ul>Can Also deploy TSM FastBack Server in a Virtual Machine Virtualization techniques like VMWare place extra burden upon individual applications and fileservers. These servers can ill-afford additional workloads introduced by backup. Block-level incremental addresses this by virtually eliminating the backup window and load on the CPU. This makes TSM FastBack a great solution for virtual system data protection in the General Business Market FastBack Client FastBack Client
    13. 13. Windows 2008 Hyper-V Support <ul><li>Support for the FastBack client and FastBack server running in a Hyper-V guest </li></ul><ul><li>FastBack will run in the Hyper-V guest and provide the same support that it has for all OS versions and application as supported in physical machines. </li></ul><ul><li>Benefits </li></ul><ul><ul><li>Continued deep support for Windows platform and virtualized environments </li></ul></ul>Physical machine Virtual machines Hyper-V Environment FastBack Clients
    14. 14. TSM FastBack Offerings
    15. 15. TSM FastBack Product Family Offerings <ul><li>TSM FastBack </li></ul><ul><li>Comprehensive data protection solution </li></ul><ul><li>Disk-based, block-level, incremental-forever technology </li></ul><ul><li>Near-instant restore of data from any point-in-time, anywhere in the environment </li></ul><ul><li>Disaster Recovery built in </li></ul><ul><li>Policy-based “selective replication” for off-site recovery </li></ul><ul><li>Highly-efficient use of WAN and storage resources </li></ul><ul><li>TSM FastBack for Bare Machine Recovery </li></ul><ul><li>Restore the OS volume on dissimilar hardware in minutes </li></ul><ul><li>Great tool for cost-effective business continuance and server migrations </li></ul><ul><li>TSM FastBack for Microsoft Exchange </li></ul><ul><li>Rapidly recover any e-mail object: message, attachment, calendar entry, contact, tasks, notes </li></ul><ul><li>Near-instant access provides a great tool for data mining and unobtrusive testing of production environments </li></ul><ul><li>TSM FastBack Center </li></ul><ul><li>Convenient bundle of the 3 components above </li></ul>
    16. 16. TSM FastBack Adaptive protection : Dial up the level of protection your application or fileserver requires <ul><li>Protects Mission-Critical Applications and Files </li></ul><ul><li>Protection </li></ul><ul><li>Block-level, incremental-forever </li></ul><ul><li>Windows Applications and Filesystems </li></ul><ul><ul><li>SQL, Exchange, Oracle, SAP and more </li></ul></ul><ul><li>VMWare support </li></ul><ul><li>Lightweight client </li></ul><ul><li>No backup window required </li></ul><ul><li>Policy-based capture schedule </li></ul><ul><ul><li>CDP on Demand™ </li></ul></ul><ul><li>Recovery </li></ul><ul><li>Granular – any data object </li></ul><ul><ul><li>File, folder, volume, system </li></ul></ul><ul><li>Point-in-Time rollback </li></ul><ul><li>Instant Restore </li></ul><ul><ul><li>Instant access, background restore </li></ul></ul><ul><li>Recover Anywhere™- At the branch, DR site, Data Center </li></ul><ul><li>Disaster Recovery Protection </li></ul><ul><li>Disk-based protection and recovery </li></ul><ul><li>Encryption in flight </li></ul><ul><li>Bandwidth & storage efficient </li></ul><ul><ul><li>Incremental replication </li></ul></ul><ul><ul><li>Scheduling </li></ul></ul><ul><ul><li>Compression </li></ul></ul><ul><li>Cost Effective </li></ul><ul><li>Eliminates the need for tape backup in the remote office </li></ul>
    17. 17. TSM FastBack (cont.) Disaster Recovery <ul><li>Central Vaulting of Backup Copies </li></ul><ul><ul><li>Backup consolidation </li></ul></ul><ul><ul><li>Disaster ready </li></ul></ul><ul><ul><li>Block-level, incremental forever </li></ul></ul><ul><ul><li>Centralized backup to tape </li></ul></ul><ul><li>End-to-end security </li></ul><ul><ul><li>Encryption in transit </li></ul></ul><ul><ul><li>Individual Virtual Vault for each office </li></ul></ul><ul><li>Scheduled, policy-based transfers </li></ul><ul><ul><li>Optimize WAN resources </li></ul></ul><ul><li>Fully Automated </li></ul><ul><ul><li>No manual intervention required </li></ul></ul><ul><li>Recover Anywhere™ </li></ul><ul><ul><li>At the branch, DR site, Data Center </li></ul></ul><ul><ul><li>File or Volume restore </li></ul></ul><ul><ul><li>Instant Restore </li></ul></ul>Data Center FastBack DR Repository
    18. 18. TSM FastBack BMR to Dissimilar Hardware <ul><li>TSM FastBack Bare Metal Recovery works from a noninvasive point in time copy (snapshot) of your server’s data volumes </li></ul><ul><li>TSM FastBack BMR can take as little as 20 minutes </li></ul><ul><li>TSM FastBack BMR supports recovery to different hardware </li></ul><ul><li>TSM FastBack BMR supports P2V,V2P migrations </li></ul><ul><li>TSM FastBack BMR supports migrations to blade centers </li></ul><ul><li>TSM FastBack BMR also supports disk to disk recovery of data volumes for the failed server </li></ul>
    19. 19. TSM FastBack for Microsoft Exchange <ul><li>Provides users and administrators with the ability to recover </li></ul><ul><li>any Microsoft Exchange data object quickly and easily: </li></ul><ul><li>E-mail messages and/or attachments </li></ul><ul><li>Contact lists </li></ul><ul><li>Calendars </li></ul><ul><li>Tasks </li></ul><ul><li>Journal entries </li></ul><ul><li>Entire folders and EDBs </li></ul>Email Recovery with TSM FastBack for MS Exchange Fastback for MS Exchange Fastback for MS Exchange
    20. 20. Integrating FastBack with TSM and Enterprise Data Protection
    21. 21. Complementary to TSM and other Tape-Based Solutions <ul><li>Add Tivoli Storage Manager FastBack to your existing data protection infrastructure for: </li></ul><ul><li>Backup consolidation, disaster recovery, business continuity / business resilience for all of your locations </li></ul><ul><li>Dramatically improved Recovery Point Objectives (RPO) </li></ul><ul><ul><li>Reduce the amount of data at risk to almost zero </li></ul></ul><ul><li>Dramatically improved Recovery Time Objectives (RTO) </li></ul><ul><ul><li>Reduce the time to recover from any data loss to seconds </li></ul></ul><ul><li>Elimination of ‘backup windows’ for 24x7 applications </li></ul><ul><li>Seamlessly integrates with any Windows backup/archive application </li></ul>
    22. 22. FastBack Integration with Tivoli Storage Manager <ul><li>BEFORE: FilesX was Tivoli Ready / Tivoli Certified in 2008 to integrate with TSM. </li></ul><ul><li>NEW TODAY: TSM V6 introduces a FastBack+TSM configuration wizard (shipped in the TSM V6 Windows client), to help with policy and schedule configuration when protecting the FastBack repository to TSM server. </li></ul><ul><li>COMING SOON! FastBack administrative management from the TSM ISC is targeted for an upcoming release of FastBack, scheduled for the end of this year (2009). </li></ul><ul><li>ON THE DRAWING BOARD: Enhanced integration with TSM for additional ease of management for recovery, reporting & monitoring. </li></ul>
    23. 23. For even greater levels of data protection… Add TSM and Tivoli CDP for Files – complements TSM FastBack! Remote Office(s) App / File / VMWare Servers FastBack Clients HQ / Data Center App / File / VMWare Servers HQ / Data Center App / File / VMWare Servers TSM Server Tape Library DR Site Mobile Users (CDP for Files ) <ul><li>Tivoli CDP for Files: Continuous data protection for mobile users </li></ul><ul><li>FastBack: Block Level Incremental Forever & CDP protection for critical servers </li></ul><ul><li>Tivoli Storage Manager: </li></ul><ul><ul><li>Industry leading tape support </li></ul></ul><ul><ul><li>Broad OS platform support, Very large database (VLDB), application protection </li></ul></ul><ul><ul><li>Superior scalability </li></ul></ul>FastBack Server FastBack Server WAN
    24. 24. Licensing, Pricing & Roadmap
    25. 25. Prospect Profile Main Office Exchange SQL File & Print Branch Office SQL File & Print Branch Office File & Print <ul><li>We’re looking for: </li></ul><ul><li>Companies with 1 or more offices </li></ul><ul><li>Microsoft Windows servers </li></ul><ul><ul><li>Exchange, SQL, Oracle, SAP </li></ul></ul><ul><ul><li>Downtime costs $$$ </li></ul></ul><ul><li>Using tape in each location </li></ul><ul><ul><li>Best-case RPO = last night </li></ul></ul><ul><ul><li>Best-case RTO = hours </li></ul></ul><ul><li>IT managed locally in each office </li></ul><ul><ul><li>Skill level: questionable </li></ul></ul><ul><ul><li>Backups < 100% success rate </li></ul></ul><ul><ul><li>Restore requires outside help </li></ul></ul><ul><ul><li>Management is time consuming </li></ul></ul><ul><li>Manual DR processes </li></ul><ul><ul><li>Physical movement of tapes </li></ul></ul><ul><ul><li>Loading & unloading of drives </li></ul></ul><ul><ul><li>Mishandling; storing at home </li></ul></ul><ul><ul><li>Losing tapes off the truck </li></ul></ul>
    26. 26. Prospect Profile Main Office Exchange SQL File & Print Branch Office SQL File & Print Branch Office File & Print <ul><li>What we’ll do: </li></ul><ul><li>Eliminate the costs and manual processes associated with tape </li></ul><ul><ul><li>Tape drives, media, maintenance </li></ul></ul><ul><ul><li>No branch IT support necessary </li></ul></ul><ul><li>Eliminate manual backup management </li></ul><ul><ul><li>Automate backup in all offices </li></ul></ul><ul><ul><li>Consolidate the management from a central site </li></ul></ul><ul><li>Eliminate the costs and risks of off-site tape transport and storage </li></ul><ul><ul><li>No more cycling tapes </li></ul></ul><ul><ul><li>No more trucks </li></ul></ul><ul><ul><li>No more lost tapes </li></ul></ul>
    27. 27. Prospect With TSM FastBack Main Office Exchange SQL File & Print Branch Office SQL File & Print Branch Office File & Print <ul><li>How we’ll do it: </li></ul><ul><li>TSM FastBack </li></ul><ul><ul><li>Local disk-to-disk backup </li></ul></ul><ul><ul><li>Non-disruptive to applications </li></ul></ul><ul><ul><li>Backup as often as needed </li></ul></ul><ul><ul><li>Fast restore of any data asset </li></ul></ul><ul><li>Enable the Disaster Recovery option of TSM FastBack in each office </li></ul><ul><ul><li>Replicate data between offices </li></ul></ul><ul><ul><li>Policy-based, WAN efficient </li></ul></ul><ul><ul><li>Fast recovery, anywhere </li></ul></ul><ul><li>TSM FastBack BMR </li></ul><ul><ul><li>Move workload to another system </li></ul></ul><ul><ul><li>Virtual machines or different H/W </li></ul></ul><ul><ul><li>Up and running in < 1 hour </li></ul></ul><ul><li>TSM FastBack for Microsoft Exchange </li></ul><ul><ul><li>Fast recovery of Exchange objects: messages, contacts, calendar entries, notes, tasks </li></ul></ul>FastBack Repository & BMR TSM FastBack for Microsoft Exchange Protected Servers
    28. 28. Licensing Examples In this example, only the 3 protected servers would require a TSM FastBack license. The TSM FastBack Repository would be included in the pricing for the Three servers. Exchange SQL File & Print FastBack Repository & BMR TSM FastBack for Microsoft Exchange Protected Servers Branch Office
    29. 29. Licensing Examples (cont.) Adding in Disaster Recovery, the 3 protected servers would require a TSM FastBack license. The TSM FastBack Repository would also need a license. The DR-hub would not need a license. DR Site FastBack DR-hub Exchange SQL File & Print FastBack Repository & BMR TSM FastBack for Microsoft Exchange Protected Servers Branch Office
    30. 30. Licensing Examples (cont.) Single File & Print Server FastBack Repository & BMR TSM FastBack for Microsoft Exchange Protected Server Branch Office For best protection, a single file server in a branch office would be protected with a local TSM FastBack Repository With DR enabled back to a DR site. This price would then Reflect 2 protected servers; the file server & the TSM FastBack Server. DR Site Fastback DR-hub
    31. 31. Licensing Examples (cont.) Single File & Print Server FastBack Repository TSM FastBack for Microsoft Exchange Protected Server Branch Office However, some customers may feel the expense of the extra Server hardware is prohibitive. It is possible to run TSM FastBack on the existing server. This would then be priced with a Single server license. This would limit BMR capabilities at the Branch office site as there would be no TSM FastBack server to provide the backup snapshot. BMR could be done from the DR site. DR Site FastBack DR-hub
    32. 32. Pricing with Passport Advantage <ul><li>TSM FastBack, TSM FastBack for Microsoft Exchange and TSM FastBack for Bare Machine Recovery will be licensed using the Processor Value Units (PVU), consistent with the rest of the TSM family </li></ul><ul><li>TSM FastBack Center - a bundle of the 3 FastBack products, will licensed Per Server </li></ul><ul><ul><li>Pricing </li></ul></ul><ul><ul><ul><li>40% discount off of the individual products if priced on a dual quad (8-core) machine </li></ul></ul></ul><ul><ul><li>Restrictions </li></ul></ul><ul><ul><ul><li>Limited to servers with eight processor cores or less </li></ul></ul></ul><ul><li>List Prices ($US) </li></ul>Product Price Metric TSM FastBack $55 Per 10 PVU TSM FastBack for Microsoft Exchange $35 Per 10 PVU TSM FastBack for Bare Machine Recovery $30 Per 10 PVU TSM FastBack Center $2880 Per Server (eight processor cores or less)
    33. 33. FastBack Roadmap
    34. 34. Tivoli Storage Manager FastBack Roadmap <ul><li>TSM FastBack 5.5 (July 2008) </li></ul><ul><li>Near-instant recovery and CDP of applications and data </li></ul><ul><ul><li>For SMB, ROBO and enterprise </li></ul></ul><ul><li>Available Now ! </li></ul><ul><ul><li>TSM integration </li></ul></ul><ul><ul><li>Helps improves availability of mission-critical applications for TSM customers </li></ul></ul><ul><ul><li>Frequent Snapshot and CDP for Windows file servers and any application on Windows </li></ul></ul><ul><li>Offerings </li></ul><ul><ul><li>TSM FastBack </li></ul></ul><ul><ul><li>TSM FastBack for Exchange </li></ul></ul><ul><ul><li>TSM FastBack for Bare Machine Recovery </li></ul></ul><ul><li>TSM FastBack 5.5.1 (Sept 2008) </li></ul><ul><li>National language version of IBM TSM FastBack - Translations – product UI and documentation </li></ul><ul><li>TSM FastBack 5.5.2 (Dec 2008) </li></ul><ul><li>Enhanced Microsoft cluster support </li></ul><ul><ul><li>Instant restore of volumes in cluster environment </li></ul></ul><ul><li>Veritas Cluster Support </li></ul><ul><li>Continuing deep support for Windows environment: </li></ul><ul><ul><li>Exchange CCR/LCR support </li></ul></ul><ul><ul><li>Windows 2008 Hyper-V Support </li></ul></ul><ul><ul><li>FastBack client support for Windows 2008/Vista </li></ul></ul><ul><ul><li>Support for Windows 2003 Storage Server </li></ul></ul><ul><ul><li>SQL 2008 Support </li></ul></ul><ul><ul><li>Dynamic Disk Support </li></ul></ul><ul><ul><li>Exchange 2007 cluster support </li></ul></ul><ul><li>TSM FastBack 5.5.3 </li></ul><ul><li>Currency: </li></ul><ul><li>Instant Restore support on Windows 2008 </li></ul><ul><li>MCSC support on Windows 2008 </li></ul><ul><li>TSM B/A Client FastBack Configuration Wizard (In TSM 6.1 BA client) </li></ul><ul><li>TSM FastBack 5.5.4 </li></ul><ul><li>Enhanced reporting </li></ul><ul><ul><li>FastBack Reporting with IBM Tivoli Common Reporting technology </li></ul></ul><ul><ul><li>Performance and Scalability Enhancements </li></ul></ul><ul><ul><li>BMR Generic Any2Any Driver </li></ul></ul><ul><ul><li>Try and Buy Support </li></ul></ul><ul><li>TSM FastBack 6.1 </li></ul><ul><ul><li>FastBack Server Deduplication </li></ul></ul><ul><ul><li>FastBack Linux Client (64-bit) </li></ul></ul><ul><ul><li>Tighter TSM integration: </li></ul></ul><ul><ul><ul><li>TSM Admin Center provides integrated policy configuration for customers using Fastback and TSM </li></ul></ul></ul><ul><ul><ul><li>Integrated FastBack and TSM Monitoring / Reporting </li></ul></ul></ul><ul><ul><ul><li>Scalability Enhancements: </li></ul></ul></ul><ul><ul><ul><li>Alternative approach to FastBack for Exchange </li></ul></ul></ul><ul><li>TSM FastBack </li></ul><ul><li>2010 release candidates </li></ul><ul><ul><li>WAN Deduplication </li></ul></ul><ul><ul><li>WAN Dedupe optimization: Prevent the FastBack server from reconstructing data before it is passed to the TSM API. </li></ul></ul><ul><li>FastBack Linux Client: </li></ul><ul><ul><li>Dissimilar BMR </li></ul></ul><ul><ul><li>Instant Restore </li></ul></ul><ul><ul><li>Incremental after reboot </li></ul></ul><ul><ul><li>Active active cluster support </li></ul></ul><ul><li>Windows Support </li></ul><ul><ul><li>FastBack Server Windows 64-Bit Support </li></ul></ul><ul><ul><li>FastBack client Support Windows 2008 R2 (aka Windows 7) Support </li></ul></ul><ul><ul><li>Reporting </li></ul></ul><ul><ul><li>FastBack Reporting – Aggregated and Integrated TSM Reporting </li></ul></ul>
    35. 35. Wrap-up : How to get started.
    36. 36. Where to focus? <ul><li>Look for Customers who may: </li></ul><ul><li>Be Windows based </li></ul><ul><li>Have mission critical Windows applications and an need for near Instant Restore </li></ul><ul><li>Have remote or branch offices with little on-site IT staff </li></ul><ul><li>Have a need for Individual Mail Item Restore </li></ul><ul><li>Have a need for windows only BMR with a need for short RTO </li></ul>
    37. 37. The Bulls-eye Target Audience Profile <ul><li>Data Centers and Remote Branch Offices with Windows Servers </li></ul><ul><li>Mission Critical Exchange, SQL, Oracle, File & print, etc. </li></ul><ul><li>Looking for a Recovery Solution </li></ul><ul><li>Look for these Hot Buttons </li></ul><ul><ul><li> >3 = PURCHA$E! </li></ul></ul><ul><ul><li>Has Backup window issues – May also want to eliminate tape at data center, branches, or both </li></ul></ul><ul><ul><li>Needs better Recovery Points (RPO) </li></ul></ul><ul><ul><li>Needs better Recovery times (RTO) </li></ul></ul><ul><ul><li>Disaster Recovery - Replication to data center for consolidation (remotes/branches) </li></ul></ul><ul><ul><li>Bare Machine Recovery (BMR) – Get crashed server(s) back up quickly </li></ul></ul><ul><ul><li>Granular Recovery – IMR or Individual Mail Recovery – </li></ul></ul><ul><ul><li>Has large volumes on critical servers (i.e.. SQL, Exchange, File server, others) </li></ul></ul><ul><ul><li>Migrating legacy servers to new hardware </li></ul></ul><ul><ul><li>TSM Shop – True Blue, and desires better recovery on critical Windows servers </li></ul></ul><ul><ul><li>Has experienced recent, painful (failed) restore on Windows platform </li></ul></ul>
    38. 38. Business Impact of Xpress Restore and XRDR Optimal Performance = Huge $$$ Savings Comparisons between traditional tape backup and FastBack: Measurements taken by a real customer in their environment Description Tape FastBack Comments Backup File/Print Server 16 hours 3 minutes Increased frequency from 1/wk to 6/day Backup E-Mail Server 46 hours 2 minutes Increased frequency from 1/wk to 8/day Recover SQL Table/Record Impossible 5 minutes Recover Individual E-Mail Impossible 5 minutes Same for calendars, contacts, tasks, etc. Restore a File Server Volume 10-16 hrs. 6-10 min. Restore SQL Server Volume 20-30 hrs. 6-10 min.
    39. 39. Solving the Data Recovery Problem What can go wrong? Current response Response with Tivoli Storage Manager FastBack Office staff forgets to run the backup, or does it wrong Pray nothing fails until the next night (or whenever the next backup gets run successfully) Automated, non-disruptive backup occurs during normal business hours in the background Accidental or malicious deletion of critical files Call tape vendor’s support desk and have them walk you through loading the right sequence of tapes, and hope you don’t over-write any of today’s data Open the FastBack Restore browser and drag & drop the needed files back to where you need them You discover that a critical database server has been corrupted (maybe by a virus) for the past couple of weeks Good luck; you’re going to need to fly in an expert, and you’ll be down for days Pick the point-in-time that you want to recover from and initiate a Virtual Restore operation; the entire database will be made available within seconds
    40. 40. Solving the Data Recovery Problem What can go wrong? Current response Response with Tivoli Storage Manager FastBack Your boss has lost an important contact or message in his Microsoft Outlook e-mail and needs it now Tell the boss it can’t be done, and start looking for another job Initiate FastBack for Microsoft Exchange and drag-and-drop whatever e-mail objects you need or send them to a new mailbox The disk in your SQL Server crashes Tell customers to wait for a few hours or days while you try to restore from tape Virtual Restore will have you up and running within seconds of putting a new disk on-line The office is hit by a <insert your favorite disaster here> Restart operations from scratch whenever you can get into a (new) facility; suffer lost customers, revenue Use FastBack for Bare Machine Recovery to reconstitute the office’s workload in another location, within an hour
    41. 41. Sales Contact names <ul><li>Worldwide Sales Don Dishinger Don Dishinger/Somers/IBM@IBMUS </li></ul><ul><li>North America Bob Ruelas Bob Ruelas/Austin/IBM@IBMUS </li></ul><ul><ul><li>US (Sales) George Louzek George Louzek/Waltham/IBM@IBMUS </li></ul></ul><ul><ul><li>US (Technical) Dan Thompson Daniel Thompson/Dallas/IBM@IBMUS </li></ul></ul><ul><li>Latin America Linda Laphen Noralinda J Laphen/Austin/IBM@IBMUS </li></ul><ul><ul><li>LA (Technical) Gaston Llahi Gaston Llahi de Asti/Argentina/IBM@IBMAR </li></ul></ul><ul><li>NE IOT Paul Myers Paul Myers/UK/IBM@IBMGB </li></ul><ul><ul><li>NE (Technical) Ian Hancock Ian Hancock/UK/IBM@IBMGB </li></ul></ul><ul><li>CEEMEA Jean-Michel Doudot Jean-Michel Doudot/Switzerland/IBM@IBMCH </li></ul><ul><li>SW IOT Sergio Perrone Sergio Perrone/Italy/IBM@IBMIT </li></ul><ul><li>AP Nick Milsom Nick Milsom/Australia/IBM@IBMAU </li></ul><ul><ul><li>AP (Technical) Deon George Deon George/Australia/IBM@IBMAU </li></ul></ul><ul><li>Japan Andrew Nietupski Andrew Nietupski/Japan/IBM@IBMJP </li></ul><ul><ul><li>Japan (Technical) Misato Ebihara Misato Ebihara/Japan/IBM@IBMJP </li></ul></ul><ul><li>Channels (WW) Robert Kelly (Bob) Robert Kelly/Waltham/IBM@IBMU </li></ul>
    42. 42. Business Partner Resources
    43. 43. Comprehensive Data Protection Solution –Additional Information and Contacts for Business Partners <ul><li>IBM GTS ServicePacs Offerings: </li></ul><ul><ul><li>http://www-304.ibm.com/jct01005c/partnerworld/mem/services/us/oospac.html </li></ul></ul><ul><li>IBM GTS ServicePac for Remote Technical Support: </li></ul><ul><ul><li>Details on Pricing & HWD Coverage: </li></ul></ul><ul><ul><ul><li>http://www-935.ibm.com/services/us/index.wss/offering/its/a1000229 </li></ul></ul></ul><ul><li>IBM GTS Implementation Services for Disk System ServicePac: </li></ul><ul><ul><li>https://www-304.ibm.com/jct01005c/partnerworld/mem/services/us/ofimp25.html </li></ul></ul><ul><ul><li>Announcement letter 607-007, Product Number 6948-A07 </li></ul></ul><ul><li>IBM Know Your IBM Program: </li></ul><ul><ul><li>https://www-304.ibm.com/jct01003c/partnerworld/pwhome.nsf/weblook/tac_hvenablement_kyi.html </li></ul></ul><ul><ul><li>KYI Rewards </li></ul></ul><ul><ul><ul><li>https://www-304.ibm.com/jct01003c/partnerworld/pwhome.nsf/weblook/tac_hvenablement_kyi.html </li></ul></ul></ul><ul><ul><li>KYI Contact for Comprehensive Data Protection Solution: </li></ul></ul><ul><ul><ul><li>[email_address] June Eikel </li></ul></ul></ul>
    44. 44. Partner Value – Increase Revenue and Profitability!!! <ul><ul><li>Strong existing Storage/TSM Customer Base </li></ul></ul><ul><ul><ul><li>Installed base sales opportunity: Windows, Exchange IMR, BMR, Platform Migration </li></ul></ul></ul><ul><ul><ul><li>New Solution-- Reason to call </li></ul></ul></ul><ul><ul><ul><li>Helps Maintain Account Control </li></ul></ul></ul><ul><ul><li>Expand Customer Base </li></ul></ul><ul><ul><ul><li>Non-TSM SMB Accounts </li></ul></ul></ul><ul><ul><ul><li>Microsoft Customers and other Competitive Environments </li></ul></ul></ul><ul><ul><li>Drives incremental hardware sales </li></ul></ul><ul><ul><ul><li>Pulls through 3-5X amount of Incremental Storage </li></ul></ul></ul><ul><ul><li>Opportunity to sell additional Support and Services </li></ul></ul><ul><ul><li>Increase Margin </li></ul></ul><ul><ul><ul><li>SMB Play </li></ul></ul></ul><ul><ul><ul><li>Qualifies for Value Advantage Plus (VAP, Software Value Incentive (SVI) and IISI Information Infrastructure Solutions Incentive (IISI) Promotions </li></ul></ul></ul><ul><ul><li>Quick Ramp-up Time to Value and Revenue </li></ul></ul><ul><ul><ul><li>Training Requirements: 1-2 days Sales, 2-3 Day Tech Sales, 3-4 Day Configuration, Implementation and Support </li></ul></ul></ul>
    45. 45. Additional Resources
    46. 46. Sales and Business Partner-Focused Enablement IBM - http://w3-103.ibm.com/software/xl/portal/viewcontent?type=doc&srcID=CGSK&docID=H793621Y09977P99 Partners – http://www-304.ibm.com/jct09002c/partnerworld/wps/servlet/ContentHandler/H793621Y09977P99?pageId=pw.sellingresources ** IBM Internal only
    47. 47. Case Studies & References
    48. 48. Information Resources <ul><li>Product datasheets and Whitepapers (use the external links for distribution outside of IBM) </li></ul><ul><li>TSM FastBack Datasheet: </li></ul><ul><ul><li>External : http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGE_TI_SG_USEN&htmlfid=TID14022USEN&attachment=TID14022USEN.PDF </li></ul></ul><ul><ul><li>Internal : http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGI_TI_SG_USEN&htmlfid=TID14022USEN&attachment=TID14022USEN.PDF </li></ul></ul><ul><li>TSM FastBack for Microsoft Exchange Datasheet : </li></ul><ul><ul><li>External : http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGE_TI_SG_USEN&htmlfid=TID14023USEN&attachment=TID14023USEN.PDF </li></ul></ul><ul><ul><li>Internal : http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGI_TI_SG_USEN&htmlfid=TID14023USEN&attachment=TID14023USEN.PDF </li></ul></ul><ul><li>TSM FastBack for Bare Machine Recovery Datasheet: </li></ul><ul><ul><li>External : http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGE_TI_SG_USEN&htmlfid=TID14024USEN&attachment=TID14024USEN.PDF </li></ul></ul><ul><ul><li>Internal : http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGI_TI_SG_USEN&htmlfid=TID14024USEN&attachment=TID14024USEN.PDF </li></ul></ul><ul><li>TSM FastBack Center Datasheet: </li></ul><ul><ul><li>External: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGE_TI_SG&htmlfid=TIS14029USEN&attachment=TIS14029USEN.PDF </li></ul></ul><ul><ul><li>Internal: http://w3.ibm.com/sales/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGI_TI_SG&htmlfid=TIS14029USEN&attachment=TIS14029USEN.PDF </li></ul></ul><ul><li>Next-Generation Data Protection for Mid-Sized Companies Whitepaper: </li></ul><ul><ul><li>External: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=sa&subtype=wh&appname=SWGE_TI_SG_USEN&htmlfid=TIW14008USEN&attachment=TIW14008USEN.PDF </li></ul></ul><ul><ul><li>Internal: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=sa&subtype=wh&appname=SWGI_TI_SG_USEN&htmlfid=TIW14008USEN&attachment=TIW14008USEN.PDF </li></ul></ul><ul><li>Addressing the Complexities of Remote Data Protection Whitepaper: </li></ul><ul><ul><li>External: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=sa&subtype=wh&appname=SWGE_TI_SG_USEN&htmlfid=TIW14010USEN&attachment=TIW14010USEN.PDF </li></ul></ul><ul><ul><li>Internal: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=sa&subtype=wh&appname=SWGI_TI_SG_USEN&htmlfid=TIW14010USEN&attachment=TIW14010USEN.PDF </li></ul></ul>
    49. 49. Information Resources <ul><li>Product Web Pages </li></ul><ul><li>IBM Tivoli Storage Manager FastBack </li></ul><ul><ul><li>http://www.ibm.com/software/tivoli/products/storage-mgr-fastback/ </li></ul></ul><ul><li>IBM Tivoli Storage Manager FastBack for Microsoft Exchange </li></ul><ul><ul><li>http://www.ibm.com/software/tivoli/products/storage-mgr-fastback-exchange/ </li></ul></ul><ul><li>IBM Tivoli Storage Manager FastBack for Bare Machine Recovery </li></ul><ul><ul><li>http://www.ibm.com/software/tivoli/products/storage-mgr-fastback-bmr/ </li></ul></ul><ul><li>IBM Tivoli Storage Manager FastBack Center </li></ul><ul><ul><li>http://www.ibm.com/software/tivoli/products/storage-mgr-fastback-center/ </li></ul></ul>
    50. 50. Information Resources <ul><li>Collateral – datasheets and whitepapers </li></ul><ul><li>IBM Tivoli Storage Manager FastBack </li></ul><ul><li>IBM Tivoli Storage Manager FastBack for Microsoft Exchange </li></ul><ul><li>IBM Tivoli Storage Manager FastBack for Bare Machine Recovery </li></ul><ul><li>IBM Tivoli Storage Manager FastBack Center </li></ul><ul><li>Addressing the Complexities of Remote Data Protection </li></ul><ul><li>Next-Generation Data Protection for Mid-Sized Companies </li></ul>
    51. 51. Thank You
    52. 52. Backup Information
    53. 53. FastBack FAQ <ul><li>Q. Can I use the FastBack Bare Machine Recovery client to restore data stored in TSM? </li></ul><ul><ul><li>No. The FastBack BMR client will only restore data from a FastBack Repository. For BMR from TSM backups, use the products from Cristie. </li></ul></ul><ul><li>Q. Can I use the FastBack client to backup data directly to a TSM server? </li></ul><ul><ul><li>Not directly. The FastBack client will only communicate with the Fastback server. You can then mount a FastBack snapshot to a proxy machine that is also running the TSM client and backup the files in that snapshot to TSM for long term data retention </li></ul></ul><ul><li>Q. Can I use FastBack for Microsoft Exchange with TSM? </li></ul><ul><ul><li>FastBack for Microsoft Exchange is designed to work with a FastBack repository for one step individual item restore. It can be used with TSM, however that is a multistep process. TSM 6 will have a tool to do individual item restore. While FastBack can work with TSM, we encourage customers to use the TSM client with TSM and the FastBack client with FastBack. </li></ul></ul><ul><li>Q. If I have used the proxy method to backup FastBack files into TSM for long term retention, can I restore the files directly from TSM? </li></ul><ul><ul><li>Yes. We license TSM for the client when it is backed up. There would be no charge for the TSM license to restore the data. </li></ul></ul>TSM FastBack Sales Kit For more information and answers see the
    54. 54. TSM FastBack Sample Configurations Assumptions: Backing up 4 servers Customer Data = 0.5TB, Daily Change = 3%, Generations = 60 Standalone Office Configuration - General Business TSM FastBack Protected Servers (Intel Xeon 4-way processors)   Total Cores 2 SQL servers FastBack 2 8 1 Mail server 1 4 1 File Server 1 4 TSM FastBack for Exchange Exchange 1 4 1 Exchange server TSM FastBack Bare Machine Recovery BMR 3 12 3 Production servers (2-SQL + Exchange) System x Servers   Total IBM System x3250 Dual-Core (3GB Memory, 2-73GB mirrored OS drives)   1 Storage Hardware Disk Systems   Total 1TB 7.2K 3.5&quot; SATA Drives   3
    55. 55. Assumptions: Backing up 4 servers at each location Customer Data = 0.5TB, Daily Change = 50%, Generations = 60; per site Remote Office Configuration - 5 Sites (No Consolidation or DR) TSM FastBack Protected Servers (Intel Xeon 4-way processors)   Total Cores 2 SQL servers at each site FastBack 10 40 1 Mail server at each site 5 20 1 File Server at each site 5 20 TSM FastBack for Exchange Exchange 5 20 1 Exchange server at each site TSM FastBack Bare Machine Recovery BMR 15 60 3 Production servers (2-SQL + Exchange) System x Servers   Total IBM System x 3250 Dual-Core (3GB Memory, 2-73GB mirrored OS drives)   5 Storage Hardware Disk Systems   Total 1TB 7.2K 3.5&quot; SATA Drives   15
    56. 56. Assumptions: Backing up 4 servers at each location with Disaster Recovery Customer Data = 0.5TB, Daily Change = 50%, Generations = 60; per site Remote Office Configuration with DR/Consolidation - 5 Sites TSM FastBack Protected Servers (Intel Xeon 4-way processors)   Total Cores 2 SQL servers at each site FastBack 10 40 1 Mail server at each site 5 20 1 File Server at each site 5 20 1 FastBack server at each site   5 20 TSM FastBack for Exchange Exchange 5 20 1 Exchange server at each site TSM FastBack Bare Machine Recovery BMR 15 60 3 Production servers System x Servers   Total IBM System x3250 Dual-Core (4GB Memory, 2-73GB mirrored OS drives)   5 IBM System x3250 Dual-Core (3GB Memory, 2-73GB mirrored OS drives-FTP Server at DR Site)   1 Storage Hardware Disk Systems   Total 1TB 7.2K 3.5&quot; SATA Drives   30 IBM System Storage DS3200 Dual Controller   1 3m SAS Cable   1
    57. 57. Assumptions: Backing up 27 servers at a Data Center Customer Data = 3TB, Daily Change = 3%, Generations = 60 No extra DB agents required, cost lower and no load orders for recovery No extra DB agents required, cost lower and no load orders for recovery Enterprise Data Center Configuration   TSM FastBack Protected Servers (Intel Xeon 4-way processors)   Total Cores 5 SQL servers FastBack 5 20 5 Oracle servers 5 20 2 Mail servers 2 20 15 File Servers 15 60 TSM FastBack for Exchange Exchange 2 20 2 Exchange servers TSM FastBack for Bare Machine recovery BMR 12 48 12 BMR servers System x Servers   Total IBM System x3350 Quad-Core (4GB Memory, 2-73GB Mirrored OS Drives)   1 Storage Hardware - Disk Systems   Total 1TB 7.2K 3.5&quot; SATA Drives   20 IBM System Storage DS3200 Dual Controller   1 3m SAS Cable   1
    58. 58. TSM and TSM FastBack together are well-positioned with capabilities for continuous and remote office data protection Leading capability Average capability Lagging/No capability LEGEND Customer Requirements TSM and TSM FastBack V5.5 EMC Symantec BakBone CA CommVault Microsoft NetApp HP Continuous Data Protection Block-level protection for servers Acquired Kashya RecoverPoint Acquired / Integrated Revivio & Backup Exec CPS RealTime CDP (Asempra) Acquired XOSoft Integrated suite CDR + Galaxy Data Protect Mgr Resells Mendocino Software Remote Office Data Deduplication Roadmap – April 2009 Acquired / Integrated Avamar Acquired / Integrated PureDisk SIS–file granular / block level next version Data Protect Mgr A-SIS Recovery Time Industry-leading near instant recovery feature w/Disk based storage pools Near zero instant recovery Integrated Bare Metal Recovery Recovery to dissimilar hardware Backup Exec System Recovery Requires separate offering Application Support (on Windows) Exchange (IMR), Notes, DB2, Oracle, SQL, NTFS, SAP, Sharepoint, AD Fair on own MS offerings. OSSV Application Support (on Unix, Linux, other) Solaris, Linux, AIX on roadmap Scalability, Maturity Small, Midsize and Enterprise scalability NetApp hw only Service Offering (SaaS) IGS on Roadmap Mozy & Avamar Symantec Protection Network
    59. 59. Dissecting the Elevator Pitch <ul><li>TSM FastBack gives you the power to quickly restore any amount of Windows data, anywhere in the organization, from any previous point-in-time, no matter what happens to cause a data loss. </li></ul><ul><ul><li>Quickly = time to recover is reduced from hours/days to minutes </li></ul></ul><ul><ul><li>Any amount = we provide immediate access to data, no matter how big it is </li></ul></ul><ul><ul><li>Windows data = This is a recovery system for Windows based server platforms </li></ul></ul><ul><ul><li>Anywhere in the organization = recover locally, or from another location if the local office is compromised </li></ul></ul><ul><ul><li>Previous point-in-time = recover data from before an event such as a virus attack </li></ul></ul><ul><ul><li>No matter what = lost file or folder; virus or hacker attack; corrupted database; crashed disk or server; local or regional disaster </li></ul></ul>
    60. 60. Example 1 <ul><li>Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers. Each application server has 4 processor cores. Each Tivoli Storage Manager FastBack server has 8 processor cores. </li></ul>Note: TSM FastBack Servers that are not protected servers do not require processor core entitlements. Application Servers TSM FastBack Server TSM FastBack Entitlement Required TSM FastBack Server These are not protected servers – no entitlement required Systems Managed Quantity in Customer Environment Quantity of Processor Core Entitlements Required TSM FastBack Servers (8-way) 2 0 Application Server 4-way (2 logical partitions) 3 12 Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications) 3 12 Total Requirements 24
    61. 61. Example 1 – Total Cost $6,600 Note: Assumes all systems are Intel Xeon cores and therefore require 50 PVUs per core
    62. 62. Example 2 <ul><li>Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers. Each application server has 4 processor cores. Each Tivoli Storage Manager FastBack server has 8 processor cores. On one of the Tivoli Storage Manager FastBack servers, data is replicated to a Tivoli Storage Manager FastBack disaster recover server at a disaster recovery site. </li></ul>Application Servers TSM FastBack Server TSM FastBack Entitlement Required TSM FastBack Server Not a protected server – no entitlement required Data Replicated TSM FastBack DR Server Note: TSM FastBack Servers that are not protected servers do not require processor core entitlements. Not a protected server – no entitlement required Systems Managed Quantity in Customer Environment Quantity of Processor Core Entitlements Required TSM FastBack Servers (8-way) 2 8 Application Server 4-way (2 logical partitions) 3 12 Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications) 3 12 Total Requirements 32
    63. 63. Example 2 – Total Cost $8,800 Note: Assumes all systems are Intel Xeon cores and therefore require 50 PVUs per core
    64. 64. Example 3 <ul><li>Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers. In each group of three servers, one is an Microsoft Exchange Server, which requires item level exchange recovery capability. Each application server has 4 processor cores. Each Tivoli Storage Manager FastBack server has 8 processor cores. On one of the Tivoli Storage Manager FastBack servers, data is replicated to a Tivoli Storage Manager FastBack disaster recovery server at a disaster recovery site. </li></ul>Note: TSM FastBack Servers that are not protected servers do not require processor core entitlements. Application Servers TSM FastBack Server TSM FastBack Entitlement Required TSM FastBack Server Not a protected server– no entitlement required Data Replicated TSM FastBack DR Server TSM FastBack For MS Exchange Entitlement Required Exchange Servers requiring Item Level Recovery Not a protected server – no entitlement required Systems Managed Quantity in Customer Environment Quantity of Processor Core Entitlements Required for TSM FastBack Quantity of Processor Core Entitlements Required for TSM FastBack for MS Exchange TSM FastBack Servers (8-way) 2 8 0 Application Server 4-way (2 logical partitions) 3 12 4 Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications) 3 12 4 Total TSM FastBack Requirements 32 8
    65. 65. Example 3 – Total Cost $10,200 Note: Assumes all systems are Intel Xeon cores and therefore require 50 PVUs per core
    66. 66. Example 4 <ul><li>Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers, all of which need bare machine recovery. Each application server has 4 processor cores. Each Tivoli Storage Manager FastBack server has 8 processor cores. On one of the Tivoli Storage Manager FastBack servers, data is replicated to a Tivoli Storage Manager FastBack disaster recovery server at a disaster recovery site. </li></ul>Note: TSM FastBack Servers that are not protected servers do not require processor core entitlements. Application Servers TSM FastBack Server TSM FastBack Entitlement Required TSM FastBack Server Not a protected server– no entitlement required Data Replicated TSM FastBack DR Server Not a protected server – no entitlement required TSM FastBack For BMR Entitlement Required Systems Managed Quantity in Customer Environment Quantity of Processor Core Entitlements Required for TSM FastBack Quantity of Processor Core Entitlements Required for TSM FastBack for Bare Machine Recovery TSM FastBack Servers (8-way) 2 8 0 Application Server 4-way (2 logical partitions) 3 12 12 Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications) 3 12 12 Total TSM FastBack Requirements 32 24
    67. 67. Example 4 – Total Cost $12,400 Note: Assumes all systems are Intel Xeon cores and therefore require 50 PVUs per core
    68. 68. Example 5 <ul><li>Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers, all of which are Microsoft Exchange servers that require item level recovery capability and need bare machine recovery. Since customer will require Tivoli Storage Manager FastBack, Tivoli Storage Manager FastBack for Microsoft Exchange, and Tivoli Storage Manager FastBack for Bare Machine Recovery, and have servers that are 8 processors cores or less, they can order Tivoli Storage Manager FastBack Center, which bundles all three products and is licensed on a per Server basis. Each Tivoli Storage Manager FastBack server has 8 processor cores and all application servers have 4 processor cores. On one of the Tivoli Storage Manager FastBack servers, data is replicated to a Tivoli Storage Manager FastBack disaster recovery server at a disaster recovery site. </li></ul>Application Servers TSM FastBack Server TSM FastBack Server Not a protected server– no entitlement required Data Replicated TSM FastBack DR Server Not a protected server – no entitlement required TSM FastBack Center Entitlement Required Note: TSM FastBack Center Servers that are not protected servers do not require processor core entitlements. Systems Managed Quantity in Customer Environment Quantity of Server Entitlements Required for TSM FastBack Center TSM FastBack Servers (8-way) 2 1 Application Server 4-way (2 logical partitions) 3 3 Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications) 3 3 Total TSM FastBack Requirements 7
    69. 69. Know Your IBM and Sell & Earn Incentives ibm.com /partnerworld/knowyouribm 09/02/09 <ul><li>What can a seller get? </li></ul><ul><li>Merchandise items – ability to choose merchandise from rewards catalogue </li></ul><ul><li>Gift vouchers – purchase gift vouchers for various merchants </li></ul><ul><li>Gift card solution – as good as cash </li></ul><ul><li>Experiential rewards (Travel) – purchase a travel package away </li></ul><ul><li>Concierge service – if you can’t find anything on the site, simply ask and you shall get. </li></ul><ul><li>http://www.kyirewards.net/ </li></ul><ul><li>(login required) </li></ul><ul><li>Contact June Eikel ( [email_address] ) for more information </li></ul>
    70. 70. Information Infrastructure Sales Incentive (IISI) Business Partner Rebate, pronounced: EASY (ē -zē) <ul><li>Incentive Objectives </li></ul><ul><ul><li>Incent sw/hw Storage solution sellers and increase software clothing rates </li></ul></ul><ul><ul><li>Increase overall deal size </li></ul></ul><ul><ul><li>Combat competitive threats from HP and EMC </li></ul></ul><ul><li>The Offer </li></ul><ul><ul><li>Sell an Information Infrastructure Solution and BPs receive a 5% rebate on the software </li></ul></ul><ul><ul><li>Combine with existing incentives and programs from Systems Group and Software Group to gain even greater rewards  </li></ul></ul><ul><ul><li>The reseller must sell BOTH the Storage hardware and the Tivoli Storage software to qualify </li></ul></ul><ul><ul><li>Restrictions apply – refer to announcement 508-569 </li></ul></ul><ul><li>Contact: </li></ul><ul><li>Rodney Fannin ( [email_address] ) for more information </li></ul>

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