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Microsoft - Central and East-Europe in the public sector - Dejan Cvetkovic
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Microsoft - Central and East-Europe in the public sector - Dejan Cvetkovic

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  • 1. Citizen ServicePlatformSeptember 13th, 2010, Ohrid, MacedoniaDejan CvetkovicPublic Sector DirectorMicrosoft Central & Eastern Europe
  • 2. Our Commitment to Governments • Free up resources, serve citizens more effectively. • Innovate to meet unique security, reliability, and regulatory needs. • Accelerate modernization through a flexible set of scalable, secure, and cost-effective solutions. • Respond, act, and communicate in new ways. • Bring services and information to citizens virtually anytime and anywhere. • Help enable collaborative, two-way conversations. • Create jobs and investment opportunities. • Provide market-driven workforce skills, training, and technology access to underemployed workers in order to drive national competitiveness. • Expand on educational partnerships with governments, schools, and teachers.3
  • 3. Key Challenges of Today’s Governments4
  • 4. Citizen innovating? Who is Service Platform • Cloud services help developers to create modern applications. • Portal-based services support Gov 2.0 scenarios and your ability to control how information is presented to the populace. • Citizen information services enable use of information web portals and industrial-strength contact center platform.6
  • 5. Microsoft Cloud Services Cloud Computing •• Swedish Red Cross • saved 20% of its IT costs by moving messaging solution to the cloud. • New engagement: Eye on Earth portal • trackslanguages from citizens across feedback in 24 air and water quality, enables Europe. • • New flexibility: NASA deployed crowd- sourcing offerings without having to buy servers with sufficient capacity to serve peak periods of use.7
  • 6. Microsoft Open Platform Open Platform • Gives government workers new ways to deliver their work. • Reduces silos between workers and tools needed to perform their jobs. • Increases ability to collaborate across multiple departments. • Allows government workers to stay focused on the business of government, not the business of IT.8
  • 7. Citizen Service Platform Microsoft Partner Ecosystem Partnering with Governments to better serve, engage, and enable their citizens.10
  • 8. Improve Government and Citizen Interaction • Create citizen portals to meet the growing demand for citizen access to online public services. • Use eGovernment to generate efficiencies, strengthen citizen and government interaction. • Put government at the people’s fingertips—when and where they need it. • Help governments and agencies proactively improve citizens’ health and wellness.11