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I found this Book & Summary quite fascinating .....Future workplace would be around MOBILE DEVICES and what we do in this ....

I found this Book & Summary quite fascinating .....Future workplace would be around MOBILE DEVICES and what we do in this ....

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Futureworkplaces Presentation Transcript

  • 1. 2020 LeadershipGE GlobalCustomer Summit Jeanne  Meister   jeanne@futureworkplace.com   @jcmeister  
  • 2. The  2020  Workplace  ©2011 Future Workplace
  • 3. Our  Conversa?on  Today  …   1.  The  2020  Workplace  Is   Here  Now   2.  The  Three  Trends   Impac?ng  The  Workplace   3.  What  Companies  Are   Doing  To  Engage   Employees   4.  Predic?ons  For  The  2020   Workplace   5.  What  Can  You  Do  To   Prepare  For  The  2020   Workplace  ©2011 Future Workplace
  • 4. Three  Forces  Shaping  the  Future  of  Work   Globaliza?on   Demographics  ©2011 Future Workplace
  • 5. Globaliza?on  Changes  the  World   2005  to     Country   2005   2006   2007   2008   2009   2010   2010  change   United  States   219   197   184   169   181   139   -­‐37%   Japan   43   60   49   39   49   71   UK   33   36   41   35   32   31  Financial   China   8   11   16   35   43   46   475%  Times  -­‐   Canada   22   22   23   24   27   11   -­‐50%  Loca?on  of   France   28   30   32   31   23   39  Global  500  Headquarters   Germany   19   19   20   22   20   37   95%  –  Top  15   Australia   8   8   11   11   14   8   Spain   9   8   12   14   13   10   India   5   4   8   13   10   8   60%   Switzerland   12   11   12   12   10   15   Brazil   5   8   7   11   9   7   40%   Netherlands   9   8   10   8   8   13   Italy   12   11   8   7   7   11   -­‐8%   Russia   4   8   8   13   6   6   ©2011 Future Workplace
  • 6. Developing  A  Global  Mindset   1   2   3   4   5  Not  At  All   Small  Extent   Moderate   Large  Extent   Very  Large   Extent   Extent   Intellectual  Capital:   Psychological  Capital:   Social  Capital:  •  Global  Business   •  Passion  for   •  Intercultural   Savvy:  Know  how   Diversity:  Feel   Empathy:   global  events  may   comfortable  in  new   Building  a  network   affect  your   environments.   of  people  from   industry.   other  cultures.   Courtesy Thunderbird Global School Of Management ©2011 Future Workplace
  • 7. Shortcomings  of  Management-­‐Level  Hires   and  specialized  workers  60%50%40% Limited Creativity in30% overcoming challenges Limited experience within a20% multinational organization Limited work experience10%0% Asia Pacific North Europe Rest of America World ©2011 Future Workplace
  • 8. Size  of  the  Genera?ons  in  US  Now   90m   5  Genera?ons     70m   ???   MILLENNIALS   BABY  BOOMERS   50m   TRADITIONALISTS   GENERATION  X   30m   GEN  2020   10m   <1946   >1964   >1976   >1997   1997-­‐?  ©2011 Future Workplace
  • 9. 2020:  Millennials  50%  of   Workplace   Genera?on  2020   7%   Millennials   50%   20%   22%   1%  ©2011 Future Workplace
  • 10. What  is  your  experience  with  Millennials?      How  would  you  describe  them?   ©2011 Future Workplace
  • 11. Top  5  Things  Millennials  Want  …   From  a  boss:   1.  Will  help  me  navigate  my  career  path   2.  Will  give  me  straight  feedback   3.  Will  mentor  and  coach  me   4.  Will  sponsor  me  for  formal  development   programs   5.  Is  comfortable  with  flexible  schedules  Meister & Willyerd, Harvard Business Review, May 2010 ©2011 Future Workplace
  • 12. Top  5  Things  Millennials  Want  …   From  Their  Next  Organiza?on:   1.  Will  develop  my  skills  for  the  future   2.  Has  strong  values   3.  Offers  customizable  op[ons  in  my  benefits   and  reward  package   4.  Allows  me  to  blend  work  with  the  rest  of  my   life   5.  Offers  a  clear  career  path  Meister & Willyerd, Harvard Business Review, May 2010 ©2011 Future Workplace
  • 13. Top  5  Things  Millennials  Want  …   To  learn:   1.  Technical  skills  in  my  area  of  exper[se   2.  Self  management  and  personal  produc[vity   3.  Leadership   4.  Industry  or  func[onal  knowledge   5.  Crea[vity  and  innova[on  strategies  Meister & Willyerd, Harvard Business Review, May 2010 ©2011 Future Workplace
  • 14. Even  the  Old  People  Are  Doing  It   Changes  in  social  network  site  use,  2008-­‐2010  by  genera?on   %  of  Internet  users  who  use  social  network  sites,  over  [me  90 838070 67 62 6160 5050 Pew Internet Foundation 4340 36 34 3530 2020 16 9 1110 4 0 Millennials   Younger   Older   Silent   G.I.   All  online   Gen  X   (18-­‐33)   (34-­‐45)   Boomers   Boomers   Genera[on   Genera[on   adults   (46-­‐55)   (56-­‐64)   (65-­‐73)   (74+)   (18+)   ©2011 Future Workplace
  • 15. Millennials  Around  the  World  Are   Connected:  Autocracies  Are  In  Trouble   ”Twider  is  huge  for  me;  I  get  most   of  my  news  on  Twider”—and  yet   is  also  an  extraordinary  exemplar   of  a  new  order  of  poli[cal   opera[ve  and  advocate.  Through   her  tweets  and  Facebook  posts,   she  has  sought  to  evoke,  in  real   [me,  the  experience  of  the   protests.  “ These  are  our   weapons,”  she  says,  brandishing  Gigi Ibrahim, 24, citizen journalist in Cairo her  smartphone.   Vanity Fair, April 2011 ©2011 Future Workplace
  • 16. 25  Billion  Tweets   600  Million   on  Facebook   70%  Outside   US  Sourced from TLNT ©2011 Future Workplace
  • 17. 2  Billion  YouTube  Videos   Watched  …   A  Day  On  Average,  186  Videos  Watched…   A  Month  45  Hours  of  Video    Uploaded  …  A  Minute   Sourced from TLNT ©2011 Future Workplace
  • 18. 92  %  of  US  children  have  an   online  presence  …     By  the  age     of  two.   72%  in     Western     Europe  Sourced from: AVG, October 2010 ©2011 Future Workplace
  • 19. The  Contribu?on  Revolution  is  Here  …   ©2011 Future Workplace
  • 20. BYOT:  Collaborate  @  Work  ©2011 Future Workplace
  • 21. Usage  Of  Social  Technologies:  Happening   In  Workplace  Today  •  Employees  with  the  most  extensive  professional  networks   were  7%  more  produc[ve  than  their  colleagues.  (MIT,  2009)ž    •  52%  of  employees  surveyed  said  that  a  company’s  use  of   technology  was  a  major  factor  when  they  select  an  employer.   (Accenture,  2009)ž    •  33%  of  organiza[ons  say  the  usage  of  consumer  technologies     in  the  workplace  is  cri[cal  for  employee  reten[on  and   produc[vity.  (CIOinsight  2010)  •  69%  of  respondents  report  that  their  companies  have  gained   measurable  business  benefits  from  social  technologies.   (McKinsey  Global  Survey,  2009)   ©2011 Future Workplace
  • 22. Dilbert  @  Work  ©2011 Future Workplace
  • 23. TEAM  EXERCISE:  What  Do  These  Shijs  Mean  for    Your  Organiza?on?    In  Groups,  Iden?fy  at  Least  Three  Major  Implica?ons.       ©2011 Future Workplace
  • 24. People  Contribute  for  Recogni?on  Only  “I spiffed up my resume by adding ‘shoe designer’ for Fluevog, and ended up getting a job in an architectural practice!” Carrie Kozlowski ©2011 Future Workplace
  • 25. Crowdsourcing  Job  Descrip?ons  ©2011 Future Workplace
  • 26. McKinsey  Study:  Benefits  Companies  Reported   for  Internal  Use  of  Web  2.0  Technologies  Benefit     %  of  Companies   Average  %   Repor[ng   Improvement  Increasing  speed  of  access  to  knowledge   77   30  Reducing  communica[on  costs   60   10  Increasing  speed  of  access  to  internal  experts   52   30  Decreasing  travel  costs   44   20  Increasing  employee  sa[sfac[on   41   20  Reducing  opera[onal  costs   40   10  Reducing  [me  to  market  for  products/services   29   20  Increasing  number  of  successful  innova[ons  for   28   20  new  products/services  Increasing  revenue   18   15   ©2011 Future Workplace
  • 27. Huge  Produc?vity  Gains  Possible     On  Just  Informa?on  Access  Speed!     %  of   Average  %   Benefit   Companies   Improvement   Repor?ng   Increasing  speed  of  access  to  knowledge   77   30  •  UC  Berkeley  es[mated  informa[on  doubling  every  2  years;  in  some  fields   every  6  months  •  IDC  es[mates  the  average  knowledge  worker  spends  15-­‐30%  of  their  [me   looking  for  informa[on.    •  With  30%  improvement,  they  spend  10.5%  to  21%  of  their  [me  looking  for   informa[on  —  up  to  9  percentage  points  of  produc[vity  improvement  for   the  workforce!       ©2011 Future Workplace
  • 28. Learning  Will  Be  Social  &  Leverage  An  Internal   Social  Network,    • uCern  is:  Cerner’s  collabora[on  network  for   associates,  clients,  and  partners  where   healthcare  and  IT  intersect   Current  Stats:  • uCern  has:  Discussions,  blogs,  videos,  wiki   • Over  4,250  communi[es  covering  every  topic  our  clients  and   associates  care  about   documenta[on,  and  social  networking   • Over  26,000  members  including  over  18,000  clients   • 3601  Video  ,  99,096  Discussions  45,448  Documents,  112,816  • uCern’s  vision:  Leverage  mass  collabora[on   Wiki  pages   to  reduce  [me  between  DISCOVERY  and   ADOPTION   © 2011, Future Workplace ©2011 Future Workplace
  • 29. Drivers  For  Ucern      ORGANIZATION  PRODUCTIVITY        Search  &  Find  Intranet        Improvements  in  customer  sa?sfac?on        Innova?on  Accelerator      EMPLOYEE  PRODUCTIVITY        Simplify  work  processes        Provide  for  collabora?on        Learn  from  peers           ©2011 Future Workplace            
  • 30. Mentoring  •  Group  mentoring  •  Reverse  mentoring  •  Peer-­‐to-­‐peer  mentoring      with  microfeedback  •  Anonymous  mentoring   ©2011 Future Workplace
  • 31. How  is  technology  changing  the    lives  of  leaders?   ©2011 Future Workplace
  • 32. Are  Your  Leaders  Prepared  for  the  New   Social  Order?   VS.©2011 Future Workplace
  • 33. Social  Media  Training:  New  Media   Strategies  &  Chrysler  Account  ©2011 Future Workplace
  • 34. Glassdoor.com   34©2011 Future Workplace
  • 35. You  Are  Being  Rated  Now!  ©2011 Future Workplace
  • 36. Focus  Of  Leadership  Development  Talent Operations and Technology 38% 29% 67% Social Media and Collaboration 38% 28% 66% Global Diversity Management 38% 27% 65% Globsl Mobility Strategies 37% 27% 64% Accelerated Leadership 42% 22% 64% Increase Virtual and Tele-work Programs 36% 28% 64% Increase Significantly Workforce Flexibility 36% 28% 64% Employer Brand 38% 23% 61% Generational Issues 37% 20% 57% Gender Issues 28% 21% 49% 0% 20% 40% 60% 80% ©2011 Future Workplace
  • 37. Keeping  Your  Hi-­‐Poten?als  Varies  By   Genera?on  Ranking   Genera?on  Y   Genera?on  X   Baby  Boomers   Veterans  (over   (under  age  30)   (ages  30  –  44)   (ages  45  –  64)   65)   1   Company  culture  &   Addi[onal  bonuses   Addi[onal  benefits   Addi[onal  bonuses   CSR     or  financial   (health  and   or  financial   (21%)   incen[ves  (21%)   pensions)  (26%)   incen[ves  (25%)   2   Flexible  work   Addi[onal   Addi[onal  bonuses   Addi[onal  benefits   arrangements   compensa[on   or  financial   (health  and   (20%)   (19%)   incen[ves  (23%)   pensions)  (24%)   Strong  leadership/   organiza[onal   support  (19%)   3   New  training   Customized/   Addi[onal   Flexible  work   programs  (19%)   individualized   compensa[on   arrangements   career  planning   (21%)   (20%)   Support  and   (18%)   recogni[on  from   Strong  leadership/   Corporate  Social   supervisors  or   Succession   organiza[onal   Responsibility   managers  (19%)     planning  (18%)   support  (21%)   (20%)   37 ©2011 Future Workplace
  • 38. Team  Exercise:  How  Can  We  Help    Leaders  Get  Ready    for  an  Era  of  Social    Leadership?  Generate  At  Least  3  Ideas  With  Your  Group   ©2011 Future Workplace
  • 39. The  2020  Leader   •  Inclusive  decision  making  Collabora[ve   Mindset   •  Genuine  solicita[on  of  feedback   •  Mentors  and  coaches  team  Developer  of   People   •  Provides  straight  feedback   Digitally   •  Uses  technology  to  connect  to  customers  and  employee   Confident   •  Has  a  diverse  mindset  Global  Ci[zen   •  Priori[zes  social  responsibility   •  Builds  accountability  across  levels   Forward   Thinking   •  Champions  innova[on   ©2011 Future Workplace
  • 40. Five  predic?ons    for  the  future   ©2011 Future Workplace
  • 41. Every  Person  Will  Have  a  Reputa?on   Score  …  star%ng  with  leaders  ©2011 Future Workplace
  • 42. Klout:  A  Measure  Of  Your  Online  Influence   How many people you influence (True Reach): 2K How much you influence them (Amplification): 18 How influential they are (Network Score): 49©2011 Future Workplace
  • 43. TEAM  EXERCISE  Go to www.klout.comFind Your Klout ScoreDo you Think Klout Scores Will BeLooked At In Hiring & PromotionDecisions? ©2011 Future Workplace
  • 44. There’s  an  App  for  That!  ©2011 Future©2011 Future Workplace Workplace
  • 45. Outside  Work,  We  Use  These  ©2011 Future Workplace
  • 46. On  Devices  Like  These  ©2011 Future Workplace
  • 47. To  Do  This  ©2011 Future Workplace
  • 48. But  we  too  ojen  we  give  our   employees  this  employee   experience  …  ©2011 Future Workplace
  • 49. ©2011 Future Workplace
  • 50. Team  Exercise:    Can  we  think    differently?    What  2  corporate    apps  could  we    build  to  support  a    new  genera[on  of  leaders? ©2011 Future Workplace
  • 51. Mobile  Devices  Will  Become  Your  Office  &   Classroom  ©2011 Future©2011 Future Workplace Workplace
  • 52. Usage  of  Mobile  Devices  Q:  Thinking  about  your  company’s  usage  of  mobile  devices,  how  are  these  devices  being  used  NOW  and  to  what  extent  will  mobile  devices  be  used  in  2015?     Access to Info & 49% Prod. Knowledge 36% Currently Use Deliver Knowledge 43% Now Content 41% Communications 35% Plan to Use in from CEO/C-suite 32% 2015 Access to Rich 34% Media/Videos 46% 24% Mico-blogging 30% Coaching & 23% Mentoring 41% ©2011 Future Workplace
  • 53. Business  Func?ons  Using  M-­‐Learning  Q: Please share which business function(s) within your organization are using mobile devices for learning? ©2011 Future Workplace
  • 54. Social  Media  Literacy  Will  Be  Required  For   All  Employees  ©2011 Future©2011 Future Workplace Workplace
  • 55. Benefits  &  Barriers  Of  Social   Learning  5  Top  Benefits  …   5  Top  Barriers     •  Collabora[on   •  Security   •  Peer-­‐to-­‐peer  learning   •  Confusion  on  usage   •  Knowledge  sharing   •  Culture  Of  Firm   •  Produc?vity   •  Decreased  produc?vity   •  Meet  development   •  Pass  along  wrong  data   needs     Based  on  Social  Learning  Boot  Camp  Adendees  &  Consul[ng  Clients   ©2011 Future Workplace
  • 56. Forrester  Research:  Individual  contributors   are  much  more  likely  than  managers  to  view   social  media  as  improving  produc?vity   Management: +67 Individual contributor: +93©2011 Future Workplace
  • 57. What  Can  You  Do  Now?  •  Adopt  a  global  mind-­‐set;  subscribe  to  an  RSS  feed  from  outside   your  home  country  •  Ac[vely  promote  socially  responsibility  in  your  company  •  Become  über-­‐connected  yourself  with  at  least  three  online   communi[es  •  Champion  openness  and  transparency;  start  with  5-­‐minute   messages  about  what’s  on  your  mind  (resist  heavy  scrip[ng  by  a   staffer)  •  Create  an  inclusive  culture;  what  does  your  direct  staff  look   like?    Where  do  you  hold  your  staff  mee[ngs?  •  Start  developing  people  now!   ©2011 Future Workplace
  • 58. The  2020  Workplace  Available  on  Amazon  hdp://www.amazon.com/2020-­‐Workplace-­‐Innova[ve-­‐Companies-­‐Tomorrows/dp/0061763276  ©2011 Future Workplace
  • 59. Let’s  Con?nue  the  Dialogue…   Jeanne  Meister   jeanne@futureworkplace.com   DM:  @jcmeister   futureworkplace.com   www.facebook.com/ the2020workplace   sociallearningbootcamp.com    ©2011 Future Workplace