Designing for uncertainty
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Designing for uncertainty

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How to keep sane when uncertainty is the only sure thing you have?

How to keep sane when uncertainty is the only sure thing you have?

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    Designing for uncertainty Designing for uncertainty Presentation Transcript

    • DESIGNING FOR UNCERTAINTY TIPS & TRICKS OF THE TRADE JeannyWang @GGMTech Day 2013
    • How to keep sane, the only sure thing you have? when uncertainty is
    • Tip 1 Be relentless with your whys?
    • Make asking questions a part of your culture Ask to understand & inquire, not to insult Channel your 3 yr old nephew Tip 1 Be relentless with your whys?
    • Tip 2 Think in terms of behavior
    • Tip 2 Think in terms of behavior Practice agnostic design Make behavioral paths & patterns your anchor Try BDD, User Flow & Service Blueprint
    • Tip 3 Learn to divide and conquer
    • Tip 3 Learn to divide and conquer Shape your problem space Slice it into unique, meaningful packages Tackle one package at a time
    • Tip 4 Don’t go at it like a lone genius
    • Tip 4 Don’t go at it like a lone genius Avoid tunnel vision, get more views on an issue Find a common language Make it OK to be vulnerable
    • Tip 5 Make deliberate decisions
    • Tip 5 Make deliberate decisions Don’t shy away from making assumptions Be aware & transparent about your decisions Be accountable & measure your results
    • If you’ve done it all, yet still fail ...
    • sometimes you just have to deal with sh*t, If you’ve done it all, yet still fail ... ... learn from it, move on and know that when sh*t happens. EVEN HEROS HAVE BAD DAYS!
    • brought to you by Jeanny Wang @perhapstoopink (Twitter) @jeannywang (LinkedIn) SANE
    • Thanktheinterweb&ccformostoftheimages* - schoschie: http://www.flickr.com/photos/schoschie/2527918562/sizes/l/ - Owner unknown: http://i.imgur.com/9IGQgpW.jpg - soliya: http://www.flickr.com/photos/soliya/8257331913/sizes/l/ - Carl Kleiner: carlkleiner.com - Do a Sketch: http://doasketch.files.wordpress.com/2011/10/know-it-all1.jpg - perspective: http://www.flickr.com/photos/perspective/8553071611/sizes/h/ - angermann: http://www.flickr.com/photos/angermann/207232809/sizes/o/in/ photostream/ - Keepcalm-o-matic.co.uk *Disclaimer:Noonewasharmedincreatingthispresentation.Contactmeifyouwouldlikeyourimagestoberemoved.