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  • 1. HR Measures, Metrics and Analytics Summit HR Measures, Metrics and Analytics Summit January 20-22, 2010 Develop and Implement HR Measures and Metrics Arlington, VA for a More Productive and Innovative Workforce You Will Learn to: Use Metrics Measure the Connection Between HR Programs and Strategic Outcomes to Drive Understand the potential of human capital to achieve organizational missions and goals Decisions, Benchmark Organizational Effectiveness through the Use of HR Metrics Monitor and Analytics Identify best practices in HR metrics and analytics to maximize your Performance organization’s ROI and Improve Utilize Assessment Measures to Improve Performance and Planning Results Assess which areas of human capital development you should invest extensive quality and training efforts Manage and Maximize the Value of Your Workforce Use workforce data to develop a results-oriented performance culture In Association with: www.HR-Measures.com 1 www.HR-Measures.com
  • 2. agenda HR Measures, Metrics and Analytics Summit Agenda-at-a-Glance Day One: Wednesday, January 20, 2010 8:15 Conference Registration and Continental Breakfast 9:00 Keynote Address: Understand the Importance of Tracking the Effectiveness of Your HR Department 10:00 Break and Refreshments 10:15 Implement and Manage HR Performance Measures, Metrics and Analytics 11:15 Select the Right Metrics to Increase Workforce Performance and Productivity 12:15 Lunch Break 1:00 Measure the Bottom Line Impact of Workforce Analytics 2:00 Break and Refreshments 2:15 Develop Six Sigma Performance Improvement Metrics 3:15 Connect Key Performance Indicators with Continuous Improvement 4:15 Day One Adjourns Day Two: Thursday, January 21, 2010 8:15 Continental Breakfast 9:00 Keynote Address: Use Workforce Metrics to Drive Innovation 10:00 Break and Refreshments 10:15 Use an ROI Approach to Manage Talent Retention 11:15 Develop a Balanced Scorecard to Advance Your HR Line of Business 12:15 Lunch Break 1:00 Measure and Improve Employee Engagement 2:00 Break and Refreshments 2:15 Analyze the Return on Workforce Investments 3:15 Use Data to Build Workforce Intelligence 4:15 Conference Adjourns Day Three: Friday, January 22, 2010 8:30 Workshop Registration and Continental Breakfast 9:00 Workshop: Design a Metrics System to Drive Innovation and Performance 12:00 Workshop Adjourns who should attend: HR Executives Director of HR HR Practitioners Executive Management CEOs Budget Directors CHRO Recruitment Professionals EVP, SVP, VP of HR Retention Specialists 2 www.HR-Measures.com
  • 3. day one HR Measures, Metrics and Analytics Summit January 20, 2010 8:30 Conference Registration and Continental Breakfast 9:00 keynote address Understand the Importance of Tracking the Effectiveness of Your HR Department In order to show the direct impact the human resource function has on all aspects of an organization, a strong metrics system must be implemented to support such contentions. In this session, you will gain a better understanding of how the implementation and communication of these measures will relay overall effectiveness within your organization. During this keynote you will learn how to increase the effectiveness of your HR strategies and functions in addition to learning more about emerging issues in the human resource arena. 10:00 Break & Refreshments 10:15 Implement and Manage HR Performance Measures, Metrics and Analytics Develop manageable and useful metrics by calculating the increase in transparency Assess measures based on employee actions to evaluate productivity Benchmark your human capital management approach with best-in-class examples Harry Griendling, Director of Staffing Solutions, DoubleStar, Inc. 11:15 Select the Right Metrics to Increase Workforce Performance and Productivity Understand employees’ roles and their connection to organizational strategy Link employee development and enterprise success Identify outcomes that drive employee activities Brian Lowenthal, Managing Partner, Benchmark Partners LLC 12:15 Lunch Break top five reasons to attend: Implement Design a metrics Assess the impact Discover the best Reduce costs best-in-class HR system to drive and cost of your way to measure and improve performance innovation and learning programs your talent satisfaction measures performance management throughout all of process your HR functions www.HR-Measures.com 3
  • 4. day one HR Measures, Metrics and Analytics Summit January 20, 2010 1:00 Measure the Bottom Line Impact of Workforce Analytics Understand why workforce measurements are mission critical to bottom line results Establish performance measurement as a driver for success Develop a measurement process that is valid and relevant to your organization Dr. Michael Kannisto, Talent Acquisition, University Relations, Employment Branding, BASF 2:00 Break & Refreshments 2:15 Develop Six Sigma Performance Improvement Metrics Reduce costs and improve satisfaction throughout all of your HR functions Restructure your hiring procedures to circumvent long delays Benchmark your results to understand how six sigma can be implemented throughout your HR department 3:15 Connect Key Performance Indicators with Continuous Improvement Determine if your HR department is operating at best-in-class levels Decide if HR functions are supporting the profitability objectives of the organization Establish meaningful KPIs for your HR functions 4:15 Day One Adjourns “Good ideas for measurements and how to suggest ideas to management.” Mary Doran, Hannaford Bros. Co. 4 www.HR-Measures.com
  • 5. day two HR Measures, Metrics and Analytics Summit January 21, 2010 8:30 Continental Breakfast 9:00 keynote address Use Workforce Metrics to Drive Innovation In a down-turned economy and competitive market, innovation is key. The challenge of innovation isn’t usually the development of ideas but instead successfully managing the process so that it delivers a good ROI in people, time and money. This keynote will help you understand how to use workforce metrics to drive innovation and give you skills that will help your organization stay ahead of the curve. 10:00 Break & Refreshments 10:15 Use an ROI Approach to Manage Talent Retention Accurately measure the cost of talent departure Pinpoint causes of top talent turnover Design, implement and measure impact of solutions Lisa Edwards, Director of Learning and Development, Corbis 11:15 Develop a Balanced Scorecard to Advance Your HR Line of Business Construct a balanced scorecard that improves the behavioral outcomes that are tied to organizational success Utilize your dashboard to measure how changes in business and human resource strategy affect employee performance Create a plan of action to close identified performance gaps 12:15 Lunch Break “Good examples of applying methodology to business. Good data that we can use later.” Carla Drake, Management System Lead, Idaho National Laboratory www.HR-Measures.com 5
  • 6. day two HR Measures, Metrics and Analytics Summit January 21, 2010 1:00 Measure and Improve Employee Engagement Calculate the financial impact of employee engagement Crack the talent code to identify the factors that cause a person to engage, perform and want to stay Reduce turnover by identifying the causes of employee dissatisfaction Dwight Cooper, Chief Executive Officer, PPR Healthcare 2:00 Break & Refreshments 2:15 Analyze the Return on Workforce Investments Identify and measure the human capital factors that affect organizational performance Measure and monitor the initiatives that best influence your desired outcomes Apply and align value-based metrics to your strategic HR goals and initiatives 3:15 Use Data to Build Workforce Intelligence Analyze your workforce’s impact on the business Identify solutions to workforce issues Understand where your workforce is most effective 4:15 Conference Adjourns “Great energy, appropriate examples that were transferable.” Brian Houghton, Talent Management Analyst, 3M 6 www.HR-Measures.com
  • 7. workshops HR Measures, Metrics and Analytics Summit January 22, 2010 Workshops are designed to be an interactive way for participants to learn the latest techniques in order to implement them in their workplace. This workshop provides a platform to learn practical applications of current best practices. Space in this comprehensive workshop is limited, so be sure to reserve your seat today. 8:30 Workshop Registration & Continental Breakfast 9:00 workshop Design a Metrics System to Drive Innovation and Performance With over 500 human capital metrics, implementing the top 10 within your organization is a difficult undertaking. In order to apply the most appropriate measures and metrics requires a defined company mission. Understanding company areas that need improvement and what you want to measure can help streamline the process. During this workshop, you will learn how to: Receive over 500 different metrics to choose from and begin the process of selecting your handful of measures Understand the value of data reliability Develop tools to collect, compile and maintain critical information necessary for viable metrics Shebani Patel, Manager, Saratoga Institute, PriceWaterhouseCoopers 12:00 Workshop Adjourns “Very interesting, provided a great way to look at metrics for insight.” Adam Allmon, Business Intelligence, Target www.HR-Measures.com 7
  • 8. training HR Measures, Metrics and Analytics Summit In House Training One of the more popular vehicles for session to your objectives. While the majority accessing the Institute’s educational of on-site trainings are focused on smaller offerings is the delivery of on-site groups, the Institute also has the ability to trainings and management facilitations. accommodate organizational-wide training Bringing a training or facilitation in-house initiatives. Utilizing multiple instructors, the gives you the opportunity to customize Institute has the capacity to deliver courses a program that addresses your exact to groups of up to 300 participants per day. challenges and provides a more personal learning experience, while virtually AREAS OF EXPERTISE eliminating travel expenses. Whether you On-site delivery of single courses, require training for a small group or for an certification programs and entire packages organizational-wide initiative, the advanced of specialized courses are available in the learning methods employed by the Institute following areas: will create an intimate training atmosphere that maximizes knowledge transfer to Strategic Planning enhance the talent within your organization. Performance Measurement Project Management CUSTOMIZATION We realize that not all obstacles can be Lean Six Sigma overcome by applying an “off-the-shelf Workforce Management solution”. While many training providers will Budgeting and Forecasting offer you some variation of their standard Contracting training, the Institute’s subject matter experts will work with you and your team Performance Reporting to examine your programs and determine Program Evaluation your exact areas of need. The identification Administrative Management of real life examples will create a learning Change Management atmosphere that resonates with participants while at the same time providing immediate Balanced Scorecard return on your training investment. Using interactive exercises that employ actual For more information about in-house training projects or scenarios from your organization, options available to you, please contact Jennifer instructors can address specific Mueller at 202-739-9619 or email her at challenges and align the curriculum of each Jennifer.Mueller@PerformanceInstutite.org 8 www.HR-Measures.com
  • 9. HR Measures, Metrics and Analytics Summit Logistics & Registration Venue and Hotel: Tuition & Group Discounts: HR Measures, Metrics and Analytics will be held The tuition rate for attending the College & at The Performance Institute Conference Center University Performance Summit 2009 is as follows: in Arlington, VA, just one block east of the Offerings Tuition Courthouse Metro stop on the Orange Line. A public parking garage is located just inside of the Conference $1799 building for $10/day. Post-Conference $399 Workshop The Performance Institute Conference Center 1515 N. Courthouse Rd., Suite 600 * For the early bird rate or for information Arlington, VA 22201 on group discounts, please contact Blake 877-992-9522 Humble at 858-866-9352 or email him at Blake.Humble@ASMIWeb.com A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by Marriott Cancellations and For live events: ASMI will provide a full refund less $399 administration at the prevailing rate of $209 until December fee for cancellations four weeks before the event. If cancellation occurs 19, 2009. Please call the hotel directly and within two weeks prior to conference start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be reference code “HR Measures” when making charged the entire registration fee. reservations to get the discounted rate. The hotel For webinars: ASMI will provide a full refund less $50 administrative fee is conveniently located three blocks from the for cancellations four weeks before the event. If cancellation occurs Rosslyn Metro station. Please ask the hotel about within two weeks prior to conference start date, no refund will be issued. a complimentary shuttle that is also available for . Registrants who fail to attend and do not cancel prior to the meeting will be charged the entire registration fee. your convenience. All the cancellation requests need to be made online. Your confirmation email contains links to modify or cancel registrations. Please note that the Arlington Rosslyn Courtyard by Marriott cancellation is not final until you receive a written confirmation. 1533 Clarendon Blvd. Payment must be secured prior to the conference. If payment is not Arlington, VA 22209 received by the conference start date, a method of payment must Phone: 703-528-2222 / 1-800-321-2211 be presented at the time of registration in order to guarantee your participation at the event. www.courtyardarlingtonrosslyn.com Quality Assurance ASMI strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel sponsorship opportunities there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of As a conference and training provider, The American the training to: Strategic Management Institute is an expert in bringing ASMI Corporate Headquarters: Quality Assurance 805 15th Street NW, 3rd Floor together leaders to share and discuss best practices and Washington, DC 20005 Note: As speakers are confirmed six months before the event, some innovations. We connect decision-makers with respected speaker changes or topic changes may occur in the program. ASMI is not solution providers. responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program. ASMI offers four different pre-designed If for any reason ASMI decides to cancel this conference, ASMI accepts no responsibility for covering airfare, hotel or other costs incurred by sponsorship packages: registrants, including delegates, sponsors and guests. Event Co-Sponsor Discounts All ‘Early Bird’ Discounts must require payment at time of registration and Session Sponsor before the cut-off date in order to receive any discount. Any discounts offered whether by ASMI (including team discounts) must also require payment at the time of registration. Luncheon Sponsor All discount offers cannot be combined with any other offer. Discounts cannot be applied retroactively Exhibit Booth Sponsor For more information on sponsorships or to get started, contact Blake Humble at 858-866-9352 or Blake.Humble@ASMIWeb.com www.HR-Measures.com 9
  • 10. HR Measures, Metrics and Analytics Summit Logistics & Registration to register Call Fax this Form to Visit 877-992-9522 866-234-0680 www.HRMeasures.com Registration Form Yes! Register me for HR Measures, Metrics and Analytics Summit Yes! Register me for HR Measures, Metrics and Analytics Summit and the Workshop Please call me. I am interested in a special Group Discount for my team Delegate Information Name Title Organization Dept. Address City State Zip Telephone Fax Email Payment Information Check Purchase Order / Training Form Credit Card Credit Card Number Expiration Date Verification no. Name on Card Billing Zip Please make checks payable to: The Performance Institute Priority Code: W231-WEB 10 www.HR-Measures.com

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