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  • 1. The Social Services Performance Mandated Social Services Reporting Plan to Meet Summit 2009 and Performance Requirements Social Services Performance Summit 2009 Improve Your Agency’s Delivery in a New Era of Performance Management for Social Services September 22-23, 2009 | Washington, DC Optional Pre-Conference Workshop September 22, 2009 Optional Post-Conference Workshop September 24, 2009 Understand the Recovery Act to Drive Successful Programs Implement Performance Measurement Best Practices to Prepare for and Navigate Standards under the Recovery Implement Change Act to increase social services effectiveness Develop and utilize performance measures to evaluate progress and develop a plan to increase positive outcomes Amplify Grants Management and Performance Based Contracting Techniques Navigate Your Agency through Transparency and Devise, implement and maintain performance-based Accountability Practices service contracts, and learn proven methods win Enhance performance management by understanding new performance-based grants. reporting mandates www.SocialServicesSummit.org1
  • 2. The Social Services Performance Summit 2009 Day One: Who Tuesday, September 22, 2009 Should Attend: Pre-Conference Workshops are hands-on, interactive sessions with specially designed exercises and projects that have immediate application. With this application session, you will enhance your training experience by establishing a reference point of knowledge, language and methodologies for the rest of the event. This seminar will dive deep into the process or winning and managing grants to help improve your expertise • Federal, State and and gain knowledge of practical tools to implement from field experts. Enrollment space is limited, so register today to reserve your place. Local Social Services Officials 8:30 Pre-Conference Seminar Registration & Continental Breakfast • Federal, State and 9:00 Pre-Conference Workshop Local Contract Implement the Balanced Scorecard for Successful Agency Outcomes Administrators and In today’s difficult and uncertain economy, all personnel must come together to appreciate and understand the value of strategic management to sustain and grow business. Learning Officers the basics of Balanced Scorecard design and deployment while gaining insights into the potential pitfalls and hurdles to successful implementation will put your agency ahead. Through the integration of proven BSC tools and techniques understand how to achieve • Program Managers breakthrough outcomes for success. In this comprehensive workshop, you will achieve understanding of the Balanced Scorecard and its applicability to social services agencies and Directors and help your agency better define outcomes and drive change from within. • Implement and execute the Balanced Scorecard methodology • Learn to make your agency strategy focused with the Balanced Scorecard • Grants Managers • Identify growth opportunity from within your agency • Grantees 12:00 Pre-Conference Adjourns/Lunch Break/Conference Registration • Certified Case Managers 1:00 Meet and Greet: Get to Know Your Fellow Attendees ... And anyone else involved in the social services field! 2
  • 3. The Social Services Performance Summit 2009 Top 5 Day One, Continued: Tuesday, September 22, 2009 Reasons to Attend: 1:15 Keynote Address Stimulus SuccessHow the Obama Administration, the Recovery Act and 1. Use performance New Funding Requirements are Shaping the Future of Social Services measurements The Obama Administration has made strides to work with social services to increase fund- ing and manage programs more effectively. With new mandates under the Recovery Act and evaluations to funding, agencies and organizations will be under increased pressure to measure, evaluate, ensure continual improve and report the results of their programs. How will the agenda of the next four years impact your work? During this keynote address, hear about and discuss the future of social program growth and services and: improvement • Capitalize on the President’s agenda and obtain new resources to grow your program • Utilize federal assistance to revitalize your efforts to mirror federal progress • Acquire strategies to harness alternative funding sources to further your program initiatives 2. Implement performance-based 2:15 contracts to increase Break & Refreshments accountability and transparency of 2:30 services Comply and Communicate in an Era of Transparency and Accountability 3. Establish a • Increase agency and program accountability and performance by making information transparent and readily accessible performance • Comply with government mandates and dialogue with stakeholders to ensure performance evaluation system to accountability manage grants and • Disseminate pertinent information to appear transparent to the public and contracts 3:30 4. Understand how Define and Measure Success through a Focus on Social Services Outcomes implementation of • Review various approaches to assess program effectiveness that matches your agency’s performance measures needs and situation will positively affect • Learn from the experiences of the Administration for Children and Families to measure the your organization performance of a broad range of social services programs • Determine how to develop the right questions for your organization and identify the best approaches for answering them. 5. Improve your agency data collection and 4:30 analysis practices Adjourn 3
  • 4. The Social Services Performance Summit 2009 Day Two: Wednesday, September 23, 2009 “The information 8:30 Continental Breakfast was great to help 9:00 develop performance Keynote Address Create a Culture of Performance to Drive Innovation in Social Services measures and Innovation is one of the most important factors to drive social services performance in tough economic times. Investing personnel and other resources into driving innovative practices can create a culture of performance management that can carry your agency through difficult transform our times. In this keynote address you will learn how the innovation can positively impact and transform social services. department mission • Leverage internal resources to drive innovation and increase performance • Integrate strategies for innovation and enhance further growth and vision.” • Develop unique and differentiated solutions to meet performance mandates Julia Morey-DiRuggiero Performance Planning and 10:00 Operations Manager, Break & Refreshments New Mexico Human Services Department 10:15 Incorporate Planning, Evaluation and Performance Measurement Practices • Establish clear program goals and objectives to plan effectively • Learn to avoid common pitfalls agencies make in evaluation and performance measurement • Develop consistent and mutually supportive approaches to evaluation, planning and performance measurement 11:15 Identify and Examine Success Factors for Enhanced Performance Management Objectives • Gain a high return on investment with effective performance management systems • Discuss barriers plaguing the implementation of strategy and performance management systems • Measure agency outcomes with performance management practices 12:15 Lunch Break 4 4
  • 5. The Social Services Performance Summit 2009 Day Two, Continued: Wednesday, September 23, 2009 1:15 Track A: Performance-Based Contracting and Grants Management Track B: Transparency in Data and Program Analysis Implement Approaches to Performance -Based Implement Agency-Wide Initiatives for Quality Data Contracting for Social Services Improvement • Utilize performance measures to design and manage programs • Collaborate with other agencies to create an integrated approach that meet your needs and comply with federal and state mandates to collection and coordination standards • Build partnerships to create innovative strategies to procure funding • Learn to use HHS national standards while performing your data and improve efficiency collection process • Develop and implement new approaches to performance-based • Formulate a data collection strategy that is effective for your contracting development for Human Services agency Jayme Sokolow President The Development Source, Inc. 2:00 Break & Refreshments 2:15 Track A: Performance Based Contracting and Grants Management Track B: Transparency in Data and Program Analysis Design and Use Performance Measures in Your RFPs Analyze Agency Data for Improved Results and Grant Applications • Encourage strong data analysis by partnering with other agencies • Understand emerging accountability and transparency • Align your agency’s efforts with current analysis suggestions and requirements in grants management initiatives • Set your organization apart by linking performance measures to • Understand how your effective analysis fits into the overall data the effectiveness of your grant analysis completed by HHS • Acquire and utilize strategies to monitor performance and report back to stakeholders 3:00 Working Group Develop Performance Measures for Social Services Programs: The Logic Model Approach In this hands-on workshop, you will develop a framework for measuring and reporting the performance of health and human services pro- grams. Align your performance indicators so that they are consistent with long-term development goals of health and human services. Use logic modeling as a tool for establishing clear intermediate and final outcome goals and measures, while linking resources to results. Identify and implement the elements of effective health and human services programs. • Manage case workers and staff efficiently • Harness the power of technology to help achieve solid results • Devise performance measures for partnerships, contracts and grants for services 4:30 Conference Adjourns 5
  • 6. The Social Services Performance Summit 2009 Day Three: Thursday, September 24, 2009 “I gained a better Post-Conference Workshops are practical, supplementary application sessions which incorporate and review tools, techniques and methods presented during the event. Participants will obtain a further understanding of how to use newly acquired tools and understand of the cutting-edge strategies. Through group exercises and scenario-based learning, you’ll walk away with the expertise and resources needed for immediate and practical appli- balanced scorecard cation. Enrollment space is limited, so register today to reserve your place. and the logic model 8:30 Post-Conference Workshop Registration & Continental Breakfast approach and how to develop strategies 9:00 Post-Conference Workshop Show Me the Money: Effective Grants Management and Evaluation to define measures.” Strategies During Tough Economic Times Barbara Cline As social services organizations increasingly move towards performance-based grants, more Director, emphasis will be placed on the application and evaluation processes. Agencies and orga- nizations will be under increasing pressure to measure, evaluate and improve the results of Athens County Children’s Service their grants. Performance management is an important tool for your grant programs to ensure clearly defined outcomes and accountability. In this workshop, explore all aspects of grants management and proposal development and create a framework to measure and report performance. Learn to stay compliant with grant guidelines including new procedures under the Recovery Act that go beyond current stan- dards of practice to ensure success. • Understand emerging accountability and transparency issues in grants management • Create grant applications that set your organization apart by linking performance measures to the effectiveness of your grant • Acquire and utilize strategies to evaluate your grants and report back to funders 12:00 Post-Conference Workshop Adjourns 6 6
  • 7. The Social Services Performance Summit 2009 Bring this Program to Your Organization Sponsorship One of the more popular vehicles for accessing the Institute’s educational offerings is the Opportunities delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact chal- lenges and provides a more personal learning experience, while virtually eliminating travel expenses. Whether you require training for your department or for an organization-wide initiative, the advanced learning methods employed by The Performance Institute will create As a conference and training an intimate training atmosphere that maximizes knowledge transfer to enhance the talent provider, The Performance Institute within your organization. is an expert in bringing together leaders to share and discuss best Customization practices and innovations. We We realize that not all obstacles can be overcome by applying an “off-the-shelf solution”. connect decision-makers with While many training providers will offer you some variation of their standard training, The respected solution providers. Performance Institute’s subject matter experts will work with you and your team to examine your programs and determine your exact areas of need. The identification of real life ex- The Institute offers five different amples will create a learning atmosphere that resonates with participants while at the same pre-designed sponsorship packages: time providing immediate return on your training investment. Using interactive exercises that employ actual projects or scenarios from your organization, instructors can address specific • Event Co-Sponsor challenges and align the curriculum of each session to your objectives. While the majority of • Session Sponsor on-site trainings are focused on smaller groups, The Performance Institute also has the ability to accommodate organizational-wide training initiatives. Utilizing multiple instructors, The • Luncheon Sponsor Institute has the capacity to deliver courses to groups of up to 300 participants per day. • Exhibit Booth Sponsor Areas of Expertise For more information on sponsorships On-site delivery of single courses, certification programs and entire packages of specialized or to get started, contact Jessica Ward courses are available in the following areas: at 703-894-0481 ext. 215 or • Strategic Planning • Performance Measurement • Project Management • Lean Six Sigma • Workforce Management • Performance-Based Budgeting • Performance-Based Contracting • Performance Reporting • Program Evaluation • Administrative Management • Leadership and Change For more information about in-house training options available to you, please contact Jennifer Mueller at 703-894-0481 or email her at 7
  • 8. The Social Services Performance Summit 2009 Logistics & Registration REGISTRATION VENUE & HOTEL 1. ONLINE at The Social Services Performance Summit 2009 will be hosted at The Performance 2. VIA FAX to 703-894-0482 Institute’s Training Center in Arlington, VA, just one block east of the Courthouse stop 3. VIA PHONE to 703-894-0481 on the Orange Line of the D.C. Metro. A public parking garage is located inside of the building for $10/day. Continental breakfast and refreshments will be provided for 4. VIA MAIL to 1515 N. Courthouse Road, Sixth Floor delegates on each day. Arlington, VA 22201 The Performance Institute  Yes! Register me for The Social Services Summit 2009 1515 North Courthouse Rd., Suite 600   Add the Pre-Conference Workshop Arlington, VA 22201   Add the Post-Conference Workshop 703-894-0481  Please call me. I am interested in a special group discount for my team A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by Marriott at the prevailing rate of $233.00 until August 24, 2009. This rate is based on the Delegate Information Government Per Diem and is subject to change. Please call the hotel directly and reference code “Social Services” when making reservations to get the discounted rate. The hotel is conveniently located three blocks from the Rosslyn Metro station. Please ask the hotel about Name Title a complimentary shuttle that is also available for your convenience. Arlington Rosslyn Courtyard by Marriott 1533 Clarendon Blvd. Office Organization Arlington, VA 22209 Phone: 703-528-2222 Phone: 1-800-321-2211 Address TUITION City State Zip The tuition rate for The Social Services Performance Summit 2009 is as follows: Offerings Early Bird Rate Regular Rate Telephone Fax Conference Only $599 $699 One Workshop --------- $199 Email Two Workshops --------- $399 For the Early Bird Rate, register register before July 14, 2009. Payment Information  Training Form/Purchase Order  Check (accepted by mail only) GROUP DISCOUNTS  Credit Card For more information on group discounts for The Social Services Performance Summit 2009, please contact Chris Joseph at 703-894-0481 x224 or email him at Joseph@ Credit Card Number Expiration Date Cancellation Policy For live events: The Performance Institute will provide a full refund less $399 administration fee for cancellations four weeks before the event. If cancellation occurs within two weeks prior to conference start date, no refund will be Name on Card 3 Digit Card verification # issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. For webinars: The Performance Institute will provide a full refund less $50 administrative fee for cancellations four weeks before the event. If cancellation occurs within two weeks prior to conference start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the meeting will be charged the entire registration fee. Billing Zip Code All the cancellation requests need to be made online Your confirmation email contains links to modify or cancel registrations. Please note that the cancellation is not final until you receive a written confirmation. Please make checks payable to: The Performance Institute Payment must be secured prior to the conference. If payment is not received by the conference start date, a method of Priority Code: S270-WEB payment must be presented at the time of registration in order to guarantee your participation at the event. Quality Assurance Discounts The Performance Institute strives to provide you with the most productive and effective educational experience • All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive possible. If after completing the course you feel there is some way we can improve, please write your comments on any discount. the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to • Any discounts offered whether by The Performance Institute (including team discounts) must also require payment at request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: the time of registration. The Performance Institute: Quality Assurance, 1515 N. Courthouse Road, Suite 600, Arlington, VA 22201 • All discount offers cannot be combined with any other offer. • Discounts cannot be applied retroactively Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The Performance Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program. If for any reason The Performance Institute decides to cancel this conference, The Performance Institute accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests. 8