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  1. 1. INNOVATIONS IN GOVERNMENT PRESENTS 1 THE 2010 Using Leadership, Measurement and a Motivated Workforce to Drive Results MAY 10–12, 2010 | ARLINGTON, VA GovernmentPerformance.org
  2. 2. WHAT IS THE F or the past eleven years, federal leaders have gathered to explore the latest mandates and best practices in performance management, program measurement and evaluation at the annual Government Performance Summit. The Summit is led by speakers from the upper echelons of the Executive branch and leading Federal Managers who offer their experience and advice to managers looking to improve the results earned by their programs and agencies – putting attendees in the room with the decision-makers on management policy from the Administration and Congress. The Government Performance Summit is part of the Innovations in Government Series, a project of The Performance Institute to highlight and spread best practices in government management in a new era of citizen transparency and public sector accountability. Who SHOULD ATTEND MAKING THE CASE FOR FUNDING: The Benefits of Attending GPS for Your Organization The Government Performance Summit is known for its expert speakers. After spending three days learning and sharing with the brightest minds in federal government, you will return to • Political Appointees the office motivated and ready to plan, measure, budget, evaluate and report program results. • Senior Executives • Program Managers 1 YOU GET TO DEVELOP YOUR OWN PROGRAM AGENDA. The Government Performance Summit sessions fall 2THE GOVERNMENT PERFORMANCE SUMMIT WILL INCREASE ORGANIZATIONAL RESULTS. This year’s Government Performance Summit is comprised of • Human Capital Officers into seven categories: performance two days of sessions addressing the key challenges for emerging leaders, performance agencies are facing related to the new administration’s • Management Analysts for the experienced manager, efforts to change the way government works, the program performance, people evolution of the federal workforce and more. You will • Budget Analysts performance, budget management, learn skills that will have a lasting effect on your work, citizen transparency and ask the from motivating your staff and creating outcome-based • Strategic Planners expert. You can choose sessions performance measures to producing performance that best apply to your current information that is meaningful to stakeholders, • Branch Chiefs situation and organization. You Congress and the public. 3 can follow one theme for all three • Accountants days or choose sessions from GOVERNMENT PERFORMANCE SUMMIT several tracks to get the targeted SPEAKERS ARE EXPERTS. We hand-pick the • Auditors/OIG Personnel information you want. best and brightest in the federal government to share • Financial Analysts • Program Examiners 4 YOU’LL LEARN HOW TO MAKE THE MOST OF THE RESOURCES YOU ALREADY their expertise with you. You won’t find information this specific, on this many performance, planning, management and measurement topics, anywhere else. • Contract Officers • Directors HAVE. Whether you want to inspire and engage your team to improved performance or need to get by on reduced program budget, 5IT’S A NETWORKING OPPORTUNITY. At the Government Performance Summit you will step away from the office and connect with other government you will learn tips for maximizing managers and discuss cross-agency goals and how you • Deputy Directors your current resources. can work together for increased government results.
  3. 3. Agenda AT-A-GLANCE DAY ONE: MONDAY, MAY 10, 2010 7:00 Registration and Continental Breakfast 8:00 KEYNOTE ADDRESS: Setting New Priorities: The Five Core Principles of the Obama Performance Management System 9:00 Performance Information: Using Performance Goals and Measures to Set Priorities, Monitor Progress and Diagnose Problems 10:00 Exhibit Hall and Refreshments TRACK A TRACK B Performance for Emerging Leaders: Performance for the Experienced Manager: Measuring and Managing for Results Going Beyond Metrics 10:30 Clarifying the Strategy, Vision and Mission of Your Program Developing a Usable Set of Performance Metrics to Evaluate Program Performance 12:00 Lunch Break 1:00 Identifying and Engaging Stakeholders in the Performance Integrating Performance Measures with Your Program’s Budget Management Process 2:00 Analyzing the Strengths, Weaknesses, Opportunities and Threats Achieving and Maintaining Data Integrity Facing Your Program 3:00 Exhibit Hall and Refreshments 3 3:30 Creating Outcome-Based Performance Metrics Predictive Analytics: Getting More from Your Data 4:30 Networking Reception DAY TWO: TUESDAY, MAY 11, 2010 7:00 Registration and Continental Breakfast 8:00 KEYNOTE ADDRESS: Where Transparency Meets Engagement: Using Measurement and Accountability to Develop a Motivated Workforce TRACK C: Program Performance TRACK D: People Performance ASK THE EXPERT 9:00 Linking Agency Strategic Goals Assessing Workforce Competencies, Skill SHOW ME THE MEASURES: Is Your Agency and Measurements to Units, Programs and Gaps and Meeting Developing the Most Relevant and Individuals Future Requirements Meaningful Performance Measures? 10:00 Exhibit Hall and Refreshments 10:30 Using Program Evaluation to Create Real Improving Engagement through PERFORMANCE REPORTING: How does Improvement in Federal Programs Strategic Onboarding my Program Apply Key Performance Management Principles and Practices? 12:00 Lunch Break TRACK E: Budget Management TRACK F: Citizen Transparency ASK THE EXPERT 1:00 Learn How to Plan, Track and Analyze Engaging the Public, Congress and PERFORMANCE-BASED BUDGETING: How Your Program’s Budget the Workforce in Your Performance Does My Agency Develop the Framework Management System for Tying Budget Requests to Performance? 2:00 Using Performance-Based Reporting to Integrating Performance Measures EMPLOYEE ENGAGEMENT: How Do I Integrate Cost and Performance: and Community Indicators to Motivate and Cultivate Leaders within Enhance Governance, Citizen my Agency? Engagement and Results 3:00 Exhibit Hall and Refreshments 3:30 Increase Performance Management with Developing Your Agency’s Vision for WORKFORCE ANALYTICS: How Do I Driver-Based Budgeting Transparency and Open Government Ensure that My Workforce is Prepared for Future Responsibilities 4:30 Day Two Adjourns POST-CONFERENCE WORKSHOPS: WEDNESDAY, MAY 12, 2010 8:00 Workshop Registration and Continental Breakfast 8:30 WORKSHOP A: Strategic Planning in Government 12:00 Lunch Break 1:00 WORKSHOP B: Program Evaluation in Government 4:00 Workshops Adjourn
  4. 4. Day One MONDAY, MAY 10, 2010 7:00 Registration and Continental Breakfast 8:00 KEYNOTE ADDRESS Setting New Priorities: The Five Core Principles of the Obama Performance Management System In late October, the new Chief Performance Officer Jeffrey Zients testified before the Congressional Budget Committee on OMB’s emerging 4 recommendations and priorities for improving government performance. Having spent his time since confirmation listening to the concerns of government managers, Zients has crafted priorities that represent the focus needed for the greatest impact on government programs. Join us for this keynote address where we will explain OMB’s priorities and discuss how to move these strategies down to the tactical level. 9:00 Performance Information: Using Performance Goals and Measures to Set Priorities, Monitor Progress and Diagnose Problems A major complaint in many government agencies is information overload. How do you make sense out of all the data coming in and then use it to make a difference? In the past, too much emphasis has been placed on producing performance information to comply with a checklist of requirements instead of using it to drive change. This must change. Federal managers and employees at all levels must use performance goals and measures to set priorities, monitor progress and diagnose problems. They must learn from practices that work and those that do not. During this session you will learn how to use goals and measures and measures to motivate your workforce and show program results. JON DESENBERG Senior Policy Director The Performance Institute 10:00 Exhibit Hall and Refreshments
  5. 5. Day One MONDAY, MAY 10, 2010 10:30 CHOOSE FROM TRACK A OR B TRACK A: Performance for Emerging Leaders: Measuring and TRACK B:Performance for the Experienced Manager: Going Managing for Results Beyond Metrics Clarifying the Strategy, Vision and Mission of Developing a Usable Set of Performance Your Program Metrics to Evaluate Program Performance • Identify the products and services that your • Develop meaningful indicators that assess progress organization provides and your internal and toward the accomplishment of your goals and objectives external customers • Create performance metrics that provide meaningful • Create a future-focused vision statement to set the information from available and reliable data direction for what you prioritize and accomplish • Clarify the purpose of the evaluation and develop the • Define the fundamental reason for your organizations key questions to be used throughout the process or programs existence 5 12:00 Lunch Break 1:00 TRACK A: Performance for Emerging Leaders: Measuring and TRACK B:Performance for the Experienced Manager: Going Managing for Results Beyond Metrics Identifying and Engaging Stakeholders in the Integrating Performance Measures with Your Performance Management Process Programs Budget • Develop a comprehensive understanding of who your • Provide justification for your agency’s budget request stakeholders are, what they care about and how they by de¬tailing the expected results of an activity relate to the initiative you are launching • Show how an increase or decrease in funding for • Educate stakeholders about the organization and a specific initiative could impact your agency’s program benefits of strategic planning performance indicators • Understand why you should measure performance in • Determine which budget accounts require performance your agency and how to communicate the information indicators and which do not to new leadership
  6. 6. Day One MONDAY, MAY 10, 2010 2:00 TRACK A: Performance for Emerging Leaders: Measuring and TRACK B:Performance for the Experienced Manager: Going Managing for Results Beyond Metrics Analyzing the Strengths, Weaknesses, Achieving and Maintaining Data Integrity Opportunities and Threats Facing Your Program • Ensure that your data accurately reflects what you are • Develop results-oriented strategies to achieve supposed to be measuring departmental and program outcomes • Use financial performance information to make • Identify and analyze internal and external trends likely to performance-based management decisions have a significant impact on your organization • Ensure that responsible fiscal management is a priority • Capitalize on your programs strengths and overcome in your strategic plan your weaknesses 6 3:00 Exhibit Hall and Refreshments 3:30 TRACK A: Performance for Emerging Leaders: Measuring and TRACK B:Performance for the Experienced Manager: Going Managing for Results Beyond Metrics Creating Outcome-Based Predictive Analytics: Getting More from Performance Metrics Your Data • Develop end outcomes grounded in mission and • Ensure that the actions you take today directly align statute and that assess progress toward strategic goals your organization’s goals • Measure only the things you can count rather than • Use predictive analytics to analyze your data: combine things that are strategically important information on past circumstances, present events and • Use the SMART framework to develop effective project future actions outcome measures • Use the insight from your data to direct, optimize and automate your decision making 4:30 Networking Reception Immediately following the conclusion of day one of the Government Performance Summit, attendees and presenters are invited to attend the complimentary cocktail reception. The reception will provide attendees with the opportunity to develop new contacts throughout the federal government and private sector, facilitating long-term relationships for the sharing of innovative ideas. 6:00 Day One Adjourns
  7. 7. Day Two TUESDAY, MAY 11, 2010 7:00 Registration and Continental Breakfast 8:00 KEYNOTE ADDRESS Where Transparency Meets Engagement: Using Measurement and Accountability to Develop a Motivated Workforce The most important resource for any organization is its people. Even well-planned initiatives can fail if not for the dedication of those responsible for implementation and execution. While vital to success, managing and motivating people remains one of the most difficult tasks for even the most experienced of leaders. Managers can achieve goals by effectively communicating strategy and managing results through measures, but a cultural shift from measuring and rewarding effort to results challenges all involved. In this keynote address, we help you gain buy-in from managers and staff on how connecting performance management and employee engagement can build a motivated workforce and 7 create a more effective government. 9:00 CHOOSE FROM TRACK C, D OR ASK THE EXPERT TRACK C: Program Performance TRACK D: People Performance ASK THE EXPERT SESSION Linking Agency Strategic Assessing Workforce Show Me The Measures: Is Goals and Measurements Competencies, Skill Gaps Your Agency Developing the to Units, Programs and and Meeting Future Most Relevant and Meaningful Individuals Requirements Performance Measures? • Discover why traditional strategic • Identify competency gaps that planning processes often fall short need to be closed to meet strategic of delivering results agency objectives • Identify the characteristics and • Manage employees’ competencies WHAT IS requirements of successful strategic plans, planning processes and by understanding and differentiating what your agency Ask the Expert implementation needs strategically, operationally At this year’s Government Performance • Create performance measures that and tactically Summit we provide each attendee cascade down to specific programs • Acquire, retain, and transfer the opportunity to sit down for small and goals employee competencies roundtable consultation sessions with performance management experts. Our “Ask the Experts” sessions will give you a chance to get individual advice on your 10:00 most pressing managerial and operational Exhibit Hall and Refreshments challenges. The sessions will run on the hour simultaneously with the Summit’s breakout sessions. Spots will be filled on a first come-first serve basis. You can either RSVP to your email invitation or sign up for “Ask the Experts” at the registration table the day of the conference.
  8. 8. Day Two TUESDAY, MAY 11, 2010 10:30 TRACK C: Program Performance TRACK D: People Performance ASK THE EXPERT SESSION Using Program Evaluations to Improving Engagement Performance Reporting: How Create Real Improvement in through Strategic does my Program Apply Key Federal Programs Onboarding Performance Management • Learn how to develop and perform • Effectively integrate new Principles and Practices? high-priority evaluation activities employees by showing them • Use data and evaluation to drive how their jobs contribute to your continuous improvement in organization’s mission program policy and practice • Provide leadership development • Determine the causal effects of and mentoring from senior leaders your programs and how they to foster growth 8 correlate to funding requests • Identify process phases and key activities your employees will encounter throughout their employment cycle 12:00 Lunch Break 1:00 CHOSE FROM TRACK E, F OR ASK THE EXPERT TRACK E: Budget Management TRACK F: Citizen Transparency ASK THE EXPERT SESSION Learn How to Plan, Track and Engaging the Public, Performance-Based Analyze Your Program’s Budget Congress and the Workforce Budgeting: How Does • Develop financial indicators in Your Performance My Agency Develop the to better track and monitor Management System Framework for Tying Budget programmatic spending • Promote your program to all Requests to Performance? • Translate programmatic spending stakeholders to stimulate idea flow into measurable results and involvement of broader groups • Develop strategies to leverage lean • Create opportunities for dollars to achieve program goals innovation by engaging the public and sharing performance data • Utilize stakeholder involvement to find and share best practices to improve the performance of your program
  9. 9. Day Two TUESDAY, MAY 11, 2010 2:00 TRACK E: Budget Management TRACK F: Citizen Transparency ASK THE EXPERT SESSION Using Performance-Based Integrating Performance Employee Engagement: How Reporting to Integrate Cost Measures and Community Do I Motivate and Cultivate and Performance Indicators to Enhance Leaders within my Agency? • Develop practical uses of Governance, Citizen private-sector alternatives to Engagement and Results accounting methods • Determine program effectiveness • Provide a structured way of using outcomes, outputs and combining all management and societal value measurements operations improvement initiatives • Increase accountability, • Link performance to specific collaboration and transparency of line-item costs, not just overall all program aspects 9 program costs • Integrate community indicators and performance measures to engage citizens 3:00 Exhibit Hall and Refreshments 3:30 TRACK E: Budget Management TRACK F: Citizen Transparency ASK THE EXPERT SESSION Increase Performance Developing Your Agency’s Workforce Analytics: Management with Driver- Vision for Transparency and How Do I Ensure that My Based Budgeting Open Government Workforce is Prepared for • Adjust priorities and • Harness new technologies to make Future Responsibilities? resource utilization to support your performance information mission achievement available to the public • Create budget requests that • Solicit public input on how your incorporate the outputs and agency or program can show outcomes expected from tangible community results the funding • Use innovative tools and • Reduce costs, optimize spending systems to collaborate across all and process efficiency levels of government, as well as nonprofit organizations, and the private sector 4:30 Day Two Adjourns
  10. 10. Workshops WEDNESDAY, MAY 12, 2010 Post-Conference Workshops are practical, supplementary application sessions that incorporate and review tools, techniques and methods presented during the Government Performance Summit. Participants will obtain a further understanding of how to use newly-acquired tools and cutting-edge strategies. Through group exercises and scenario-based learning, you will walk away with the expertise needed for immediate and practical application. Enrollment space is limited, so register early to reserve your seat. 8:00 Workshop Registration and Continental Breakfast 8:30 WORKSHOP A Strategic Planning in Government The quality of an agency’s strategic plan sets the course for its performance management efforts from that point on. 10 Implementing a strong strategic plan that clearly defines the mission and goals of your organization is the first step to improving performance. By aligning your organization’s performance goals with your strategic plan, you will be able to validate your program’s existence to all stakeholders and ensure tangible results for your agency. By the end of this workshop attendees will be able to: • Discover why traditional strategic planning processes often fall short of delivering results • Identify the characteristics and requirements of successful strategic plans, planning processes and implementation • Clearly communicate agency priorities and goals to all stakeholders • Develop results-oriented strategies to achieve departmental outcomes • Appoint initiative owners to keep strategic initiatives on track 12:00 Lunch Break 1:00 WORKSHOP B Program Evaluation in Government The new administration has made it clear that all departments and agencies of the federal government will be held accountable for their performance. President Obama has promised to eliminate poor performing programs and to evaluate every agency and every office based on how well they serve the American taxpayer. In addition to performance measures, program evaluations hold a unique role in the process of performance management. In this workshop attendees will review a model for measuring and managing program performance that goes from setting the goals and objectives through using the results to manage change. The model will help you ensure that you are measuring the right things in a way that will provide meaningful feedback. We will discuss the role of program evaluation in this process as well as describe the purpose of program evaluation and the various types of evaluations that can be implemented. By the end of this workshop attendees will be able to: • Specify the various types of program evaluation • Articulate the purpose of a program evaluation • Understand the differences between various program evaluation designs • Identify program success or failure in terms of programmatic, departmental and agency goals
  11. 11. Testimonials “ You can always discover a nugget that can help you transform 11 how to implement an effective performance management system.” ALONZIE SCOTT, NAVY CIVILIAN COMMUNITY MANAGEMENT “My entire team is new to performance accountability and budget performance integration and needed this conference.” JOYCE WEDDINGTON, HEALTH AND HUMAN SERVICES “Great conference — it was one of the best that I have ever attended. The speakers were outstanding and extremely informative.” JACQUELINE MORGAN, UNITED STATES MINT
  12. 12. GOVERNMENT INNOVATIONS EXPO HALL 12 Bringing Together Government Leaders and Solutions Providers BRING RESULTS BACK TO YOUR AGENCY Moving from compliance to an institutionalized method of performance-based management requires government managers to have access to the most cutting edge performance planning and budgeting solutions available in today’s market. At the request of conference attendees seeking in-depth government solutions to their growing management challenges, The Performance Institute has teamed with leading solution providers to bring you the Government Innovations Expo Hall. DON’T MISS THE GOVERNMENT INNOVATIONS EXPO HALL: Network with industry Receive the latest Meet with leading Demonstrate results to leaders and your peers product and solution government solutions your key stakeholders offerings providers Show results to taxpayers, Step away from the classroom and meet Be a part of the most up- Reserve a time to meet department leaders, OMB fellow managers from to-date demonstrations one-on-one with event and Congress with the across the nation. Witness and learn from the key sponsors to receive product recent measurement first hand the benefits solution providers available demonstrations and learn capabilities and they’ve received from at the Expo how their solutions can performance management implementing the solutions help your agency plan, solutions provided at the Expo budget, measure and manage more effectively and efficiently TO LEARN MORE ABOUT EXHIBITING AND SPONSORSHIPS AT GOVERNMENT PERFORMANCE SUMMIT please contact Meredith Mason at 202-739-9707 or email her at Meredith.Mason@PerformanceInstitute.org.
  13. 13. In-House Training 13 One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually eliminating travel expenses. Whether you require training for your department or for an organization-wide initiative, the advanced learning methods employed by The Performance Institute will create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent within your organization. CUSTOMIZATION We realize that not all obstacles can be overcome by applying an “off-the-shelf solution”. While many training providers will offer you some variation of their standard training, The Performance Institute’s subject matter experts will work with you and your team to examine your programs and determine your exact areas of need. The identification of real life examples will create a learning atmosphere that resonates with participants while at the same time providing immediate return on your training investment. Using interactive exercises that employ actual projects or scenarios from your organization, instructors can address specific challenges and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused on smaller groups, The Performance institute also has the ability to accommodate organizational-wide training initiatives. AREAS OF EXPERTISE On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas: • Strategic Planning • Performance-Based Budgeting • Performance Measurement • Performance Reporting • Project Management • Program Evaluation • Lean Six Sigma • Administrative Management • Workforce Management • Leadership and Change For more information about in-house training options available to you, please contact Blake Zach at 202-739-9548 or email him at Blake.Zach@PerformanceInstitute.org
  14. 14. Logistics 14 VENUE AND HOTEL: CPE CREDITS The Government Performance Summit will be hosted Group-live DELIVERY METHOD: at Hilton Crystal City at National Airport in Arlington, Basic PROGRAM LEVEL: VA. The Hilton Crystal City Hotel at Ronald Reagan PREREQUISITES: None Washington National Airport is located within minutes ADVANCED PREPARATION: None of downtown Washington D.C., Historic Alexandria, CPE CREDITS: 12 for the Summit, 3 for each workshop Georgetown and the Pentagon. The Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of Hilton Crystal City at National Airport accountancy have final authority on the acceptance of individual courses for CPE 2399 Jefferson Davis Highway credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Arlington, VA 22202 Website: www.nasba.org. (703) 418-6800 Quality Assurance A limited number of rooms have been reserved at the rate The Performance Institute strives to provide you with the most productive and effective of $219 at the Hilton Crystal City. Please contact the educational experience possible. If after completing the course you feel there is some hotel directly for reservations, and be sure to mention The way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish Performance Institute business rate. to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: The Performance Institute: Quality Assurance 1805 15th Street, NW TUITION & GROUP DISCOUNTS Washington, DC 20005 The tuition rate for the 2010 Government Performance Note: As speakers are confirmed six months before the event, some speaker changes or Summit is as follows: topic changes may occur in the program. The Performance Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program. OFFERINGS EARLY BIRD RATE REGULAR RATE If for any reason The Performance Institute decides to cancel this conference, The Conference $1099 $999 Performance Institute accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests. Each Workshop $299 $299 Discounts and Payment *For the Early Bird Rate, register before March 1, 2010. • All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive any discount. • Any discounts offered whether by The Performance Institute (including team discounts) must also require payment at the time of registration. GROUP DISCOUNTS: • All discount offers cannot be combined with any other offer. • Discounts cannot be applied retroactively For more information on group discounts please contact Melvin Hall at 202-739-9630 or email him at Payment must be secured prior to the conference. If payment is not received by the conference start date, a method of payment must be presented at the time of Melvin.Hall@PerformanceInstitute.org registration in order to guarantee your participation at the event.
  15. 15. Registration TO REGISTER: ONLINE at VIA PHONE to VIA FAX to GovernmentPerformance.org 866-992-9521 866-234-0680 REGISTRATION FORM Yes! Register me for the Government Performance Summit Yes! Please add the following workshops: Workshop A Workshop B Please call me. I am interested in a special Group Discount for my team 15 DELEGATE INFORMATION Name Title Organization Dept. Address City State Zip Telephone Fax Email PAYMENT INFORMATION: Check* Purchase Order / Training Form Credit Card Credit Card Number Expiration Date Verification no. Name on Card Billing Zip *Please make checks payable to: The Performance Institute PRIORITY CODE: P920-WEB Cancellation Policy: The Performance Institute will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance confirmation email. Please note that cancellation is not final until you receive a cancellation confirmation email. I have read and accepted the Cancellation Policy above. ACKNOWLEDGED AND AGREED Signature Date
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