May 19–20, 2009 | Washington, DC
                       The 2009 Annual Administrative Management Summit
The 2009 Annual Administrative Management Summit

Who                                 Pre-Conference Workshop: Tuesday,...
The 2009 Annual Administrative Management Summit

                                         Day One: Tuesday, May 19, 20...
The 2009 Annual Administrative Management Summit

                                       Day Two: Wednesday, May 20, 20...
The 2009 Annual Administrative Management Summit

                                      Day Two: Wednesday, May 20, 200...
The 2009 Annual Administrative Management Summit

                                Post-Conference Workshop: Thursday, M...
The 2009 Annual Administrative Management Summit

In-house Training
One of the more popular vehicles for accessing the ...
The 2009 Annual Administrative Management Summit

Logistics & Registration
The 2009 Annual Administrative Management Summit
                                                        For More Informat...
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  1. 1. May 19–20, 2009 | Washington, DC The 2009 Annual Administrative Management Summit Optional Pre-Conference Workshop May 19 Optional Post-Conference Workshop May 21 The 2009 Annual Administrative Management Summit Gain the Skills to Create a More Efficient Workplace You Will Learn To: Earn up to 18 CPE Credits Discover Ways to Advance Within Your Organization Cultivate Leadership and Team Building Expertise Featuring Two Workshops on Acquire New Skills to Enhance Productivity Professional Development and Learn Latest Best-Practices in Administrative Management Project Management In Association with: 1 1
  2. 2. The 2009 Annual Administrative Management Summit Who Pre-Conference Workshop: Tuesday, May 19, 2009 Should Attend: 9:00 Pre-Conference Seminars: Pre-Conference Seminars are hands-on, interactive sessions with specially designed exercises and projects that have immediate application. With this half day application session, you will • Administrative Assistants enhance your training experience by establishing a reference point of knowledge, language and methodologies for the rest of the event. This seminar will dive deep into professional • Executive Assistants development and career growth to help improve your expertise and gain knowledge of • Office Managers practical tools to implement from a field expert. Enrollment space is limited, so register today to reserve your place. • Executive Secretaries • Receptionists 8:30 Pre-Conference Workshop Registration and Continental Breakfast ...All other Administrative Staff 9:00 Workshop A: Devise Your Own Professional Development Plan When you were young, people always asked what you wanted to be when you grew up. Even though you might be “grown up” now, it does not mean that you cannot continue to set goals for yourself and your career. At this workshop, you will learn what it takes to create Top 5 your own professional development plan. You will explore the five steps to career growth and how to make them work for you. • Examine your strengths and how to use them to attain your goals Reasons to Attend: • Develop your own personal brand and how to market yourself • Learn how to use mentors and networking to make contacts in your career field Jean Nitchals Founder 1. Develop time management Network Buzz Events and Business Development Manager skills to find more time in your work day eCapital Advisors Denise LaMere 2. Learn to communicate and Director of Human Resources and Talent Acquisition negotiate effectively McQuay International 3. Gain the skills you need to move up the corporate ladder 12:00 Workshop Adjourns/Lunch Break/Conference Registration 4. Acquire stress management techniques 5. Learn the value of mentoring in advancing your career 2 2
  3. 3. The 2009 Annual Administrative Management Summit Day One: Tuesday, May 19, 2009 1:00 “I will apply these Keynote Address: Ignite Your Career: Increase Motivation and Gain a Competitive Edge skills to my agency It is often very easy to become caught up in the daily tasks of your job. Staying energized and motivated about your profession and job requirements is often very difficult to do. This to better manage the keynote will focus on how you can stay positive and increase your motivation on the job. You will learn how a good attitude and enthusiasm for your work will help you gain a competitive office and advance edge in the workplace. my career.” Carla Morelli President National Association of Women Business Owners Tyra Daniels, Executive Greater DC Chapter and President Assistant, National Institutes FreyerMartin of Health 2:00 Garner Techniques to Communicate Professionally • Gather communication tools that will allow you to clearly express what you want to say • Use professional communication strategies to successfully negotiate conflict • Learn the differences between appropriate and inappropriate expression in the workplace Jean Nitchals Founder Network Buzz Events and Business Development Manager eCapital Advisors 3:00 Break and Refreshments 3:15 Examine Ways to Negotiate With Confidence and Move Up the Corporate Ladder • Focus on the relevant issues of the negotiation without allowing personal feelings or negotiator tactics to effect your decisions • Understand the important benefits of win-win negotiations to continue valuable relationships and form new partnerships within the office • Improve personal and professional profitability to advance your career and move up the ranks within your organization Denise LaMere Director of Human Resources and Talent Acquisition McQuay International 4:15 Day One Adjourns 3 3
  4. 4. The 2009 Annual Administrative Management Summit Day Two: Wednesday, May 20, 2009 8:30 “The entire summit Continental Breakfast was beneficial – 9:00 Harness Stress Management Techniques I would recommend • Discover techniques to reduce stress and make your day more productive it to others.”” • Develop a daily schedule for both work and home to organize your time • Recognize your limits and prioritize tasks accordingly Elsie Simmons, Carla Grantham Program Operations Assistant, Congressional Liaison for Human Resources Centers for Disease Control U. S. Coast Guard 10:00 Learn to Gain and Keep Employer’s Respect • Learn ways to earn and keep the trust of your employer • Gain techniques to make yourself an invaluable member of your office staff • Complete your tasks with confidence and be an employee your employer can count on L. Content McLaughlin President, National Association of Women Business Owners Baltimore Regional Chapter and Partner Tydings & Rosenberg, LLP 11:00 Break and Refreshments 11:15 Collaborate With Your Colleagues to Improve Decision Making • Form working relationships and build confidence with your colleagues • Implement work-objectives to define the purpose of the collaboration • Make better decisions on partnership and agency collaboration Cynthia de Lorenzi Founder and Chief Executive Officer Success in the City 12:00 Lunch Break 4 4
  5. 5. The 2009 Annual Administrative Management Summit Day Two: Wednesday, May 20, 2009, Continued “This event was 12:45 Enhance Diversity Management to Achieve a Cohesive packed with useful Work Environment information that • Understand how diversity can enhance your office’s work environment • Achieve a cohesive work environment between different age groups and ethnicities can be applied • Appreciate and adjust to your workplace’s diverse characteristics to get the job done Diane Thielfoldt to the daily work Co-Founder The Learning Cafe environment.” 1:45 Erica Lewis, Staff Associate, Learn to Mentor Yourself and Others Society for Human Resource Management • Create mentoring relationships that are productive, enjoyable and successful • Maximize mentoring through insight into your unique learning and teaching approach • Share your knowledge and expertise with others through coaching and mentoring relationships Devon Scheef Co-Founder The Learning Café 2:30 Break and Refreshments 2:45 Perfect Time-Management Skills • Achieve results through effective planning and clarifying objectives • Develop a balance between professional goals and personal time • Learn ways to offset procrastination by developing a time-management plan Dave Willmer Executive Director Office Team 3:30 Execute a Well-Planned Event • Learn to effectively run an event from planning stages through execution • Identify costs and create a plan to stay within your budget • Develop an outreach and marketing strategy to promote and advertise your event Nancy Shaffer CEO and Founder, BRAVO! Events by Design and Karen Bridges COO and Partner BRAVO! Events by Design 4:15 Conference Adjourns 5 5
  6. 6. The 2009 Annual Administrative Management Summit Post-Conference Workshop: Thursday, May 21, 2009 “The workshops Post-Conference Seminars: were awesome. Post-Conference Seminars are practical, supplementary application sessions which incorporate and review tools, techniques and methods presented during the event. I will be looking Participants will obtain a further understanding of how to use newly acquire tools and cutting- edge strategies to improve project management, leadership and team building skills. Through into completing the group exercises and scenario-based learning, you’ll walk away with the expertise and resources needed for immediate and practical application. Enrollment space is limited, so certification course registered today to reserve your place. and proposing 8:30 Post-Conference Workshop Registration and Continental Breakfast this in-house to my management.” 9:00 Workshop B: Project Management 101: 15 Steps to Project Jorgina White, Management Success Secretary, NASA A great way to expand your skills as an Administrative Professional is to develop project management capabilities. In this interactive workshop, you will learn essential tips to complete a project effectively, on time and to the liking of your supervisor. You will also understand how you can reduce complex projects into manageable tasks throughout the project to achieve success. • Review emerging project management trends • Acquire methodologies used within government programs • Learn how to stay on time and within budget limitations 12:00 Workshop Adjourns 6 6
  7. 7. The 2009 Annual Administrative Management Summit In-house Training One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually eliminating travel expenses. Whether you require training for your department or for an organization-wide initiative, the advanced learning methods employed by The Performance Institute will create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent within your organization. We realize that not all obstacles can be overcome by applying an “off-the-shelf solution”. While many training providers will offer you some variation of their standard training, The Performance Institute’s subject matter experts will work with you and your team to examine your programs and determine your exact areas of need. The identification of real life examples will create a learning atmosphere that resonates with participants while at the same time providing immediate return on your training investment. Using interactive exercises that employ actual projects or scenarios from your organization, instructors can address specific challenges and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused on smaller groups, The Performance institute also has the ability to accommodate organizational-wide training initiatives. Utilizing multiple instructors, The Institute has the capacity to deliver courses to groups of up to 300 participants per day. Areas of expertise: On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas: Strategic Planning Performance Measurement Project Management Lean Six Sigma Workforce Management Performance-Based Budgeting Performance-Based Contracting Performance Reporting Program Evaluation Administrative Management Leadership and Change For more information about in-house training options available to you, please contact Mark Bryan at 703-894-0481 x 225 or email him at “The workshops were awesome. I will be looking into completing the certification course and proposing this in-house to my management.” - Jorgina White, Secretary, NASA 7 7
  8. 8. The 2009 Annual Administrative Management Summit Logistics & Registration Registration Venue & Hotel 1. ONLINE at The 2009 Annual Administrative Summit will be held at the Performance Institute Training 2. VIA FAX to 703-894-0482 Center in Arlington, VA, just one block east of the Courthouse Metro stop on the Orange Line. A 3. VIA PHONE to 703-894-0481 public parking garage is located inside of the building for $10/day. Continental breakfast and refreshments will be provided for delegates on each day. 4. VIA MAIL to 1515 N. Courthouse Road, Sixth Floor The Performance Institute Training Center Arlington, VA 22201 1515 North Courthouse Rd., Suite 600 ❍ Yes! Register me for The 2009 Annual Administrative Summit Arlington, VA 22201 703-894-0481 ❍ Add the Pre-Conference Workshop: A A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by Marriott ❍ Add a Post-Conference Workshop: B at the prevailing rate of $209 until April 18, 2009. This rate is based on the government Per ❍ Please call me. I am interested in a special Group Discount Diem and is subject to change. Please call the hotel directly and reference code “Administrative Summit” when making reservations to get the discounted rate. The hotel is conveniently located for my team three blocks from the Rosslyn Metro station. Please ask the hotel about a complimentary shuttle that is also available for your convenience. Delegate Information Arlington Rosslyn Courtyard by Marriott 1533 Clarendon Blvd. Arlington, VA 22209 Name Title Phone: 703-528-2222 / 1-800-321-2211 Hotel and Travel costs are not included in conference tuition. Office Organization Tuition & Group Discounts The tuition rate for attending The 2009 Annual Administrative Summit is as follows: Address Conference Only $599 Pre-Conference Workshop $149 City State Zip Post-Conference Workshop $149 For more information on group discounts for The 2009 Annual Administrative Summit, please contact Melvin Hall at 703-894-0481 x210 or email him at Telephone Fax CPE Credit Email Delivery Method: Group-live Program Level: Beginner Prerequisites: None Payment Information Advanced Preparation: None CPE Credits: 30 Training Form/Purchase Order Check (accepted by mail only) The Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) Credit Card as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: Credit Card Number Expiration Date Cancellation Policy: ence start date, a method of payment must be presented at the time of registration in order to For live events: The Performance Institute will guarantee your participation at the event. provide a full refund less $399 administration Name on Card 3 Digit Card verification # fee for cancellations four weeks before the event. If cancellation occurs within two weeks prior to Quality Assurance: conference start date, no refund will be issued. The Performance Institute strives to provide you Registrants who fail to attend and do not cancel Billing Zip Code with the most productive and effective educa- prior to the event will be charged the entire tional experience possible. If after completing registration fee. the course you feel there is some way we can For webinars: The Performance Institute will Please make checks payable to: The Performance Institute improve, please write your comments on the provide a full refund less $50 administrative fee evaluation form provided upon your arrival. Priority Code: K213-WEB for cancellations four weeks before the event. If Should you feel dissatisfied with your learning cancellation occurs within two weeks prior to experience and wish to request a credit or conference start date, no refund will be issued. refund, please submit it in writing no later than • Any discounts offered whether by The Perfor- If for any reason The Performance Institute de- Registrants who fail to attend and do not cancel 10 business days after the end of the training cides to cancel this conference, The Performance mance Institute (including team discounts) must prior to the meeting will be charged the entire to: The Performance Institute: Quality Assurance, Institute accepts no responsibility for covering also require payment at the time of registration. registration fee. 1515 N. Courthouse Road, Suite 600, Arling- airfare, hotel or other costs incurred by regis- • All discount offers cannot be combined with All the cancellation requests need to be made ton, VA 22201 trants, including delegates, sponsors and guests. any other offer. online. Your confirmation email contains links to Note: As speakers are confirmed six months • Discounts cannot be applied retroactively modify or cancel registrations. Please note that before the event, some speaker changes or topic Discounts: the cancellation is not final until you receive a changes may occur in the program. The Per- written confirmation. • All ‘Early Bird’ Discounts must require payment formance Institute is not responsible for speaker at time of registration and before the cut-off Payment must be secured prior to the confer- changes, but will work to ensure a comparable 8 date in order to receive any discount. ence. If payment is not received by the confer- speaker is located to participate in the program. 8
  9. 9. The 2009 Annual Administrative Management Summit For More Information, Visit Our Website at About The Performance Institute Called “the leading think tank in performance measurement for government” on OMB’s ExpectMore. gov, The Performance Institute has been a leader in Performance Management training and policy since the 2000 administration transition. As part of the Government Performance Coalition, a group of good government organizations, the Institute worked in 2000 to deliver recommendations to the then new administration on what would become the President’s Management Agenda. In 2009, the Institute is leading Innovations in Government: From Transition to Transformation, or, a collection of forums, research and recommendations to bring insight and transformation to the federal government. The goal of is to centralize the importance of performance, accountability and transparency in government and to disseminate the leading best practices to government managers. The Performance Institute has published several research reports regarding performance management initiatives and trains over 10,000 government managers per year on performance-based topics. Dedicated to improving citizen services and taxpayer transparency, the Institute uses a best-practices foundation to deliver the most effective and tested methodologies for improving performance.