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    • Driving Performance and Profits in Turbulent Times with Measures, Metrics and Analytics OCTOBER 6-9, 2009 | CHICAGO, IL Earn Up to 23 CPE credits FEATURING TWELVE COMPREHENSIVE TRACKS: Performance Management Systems | Workforce Measures and Metrics | Link Lean Six Sigma Methods to Strategy Strategy Execution | Effectively Manage Business Intelligence | Essentials of Customer Management | Measure, Monitor and Manage Performance | Foster a High-Performance Culture | Maximize Lean Six Sigma Tools | Improve Performance Information and Data Quality | Incorporate Effective Business Analytics | Improve the Customer Experience Utilize Performance Management in an Economic Downturn to Improve Operational Efficiencies, Reduce Costs and Increase Profitability and Financial Stability www.ThePerformanceConference.com 1
    • WHAT IS THE PERFORMANCE CONFERENCE? Business executives from across the country gather to explore the economic challenges on business performance and the latest innovations in performance management, process improvement, customer experience and business intelligence at the annual Performance Conference. The Performance Conference is led by speakers from the upper echelons of performance-based companies and organizations, focused on performance management systems, measures and metrics, employee performance and customer experience. Join best-in-class performance management and business analytics professionals at The Performance Conference 2009 to drive results and improve organizational performance and profitability. Who Will Be at The Performance Conference? TITLE • All C-Level Executives • Vice Presidents • Managers • Presidents • Directors • Analysts … and anyone involved in the planning, development and management of organizational performance. FUNCTION • Strategic Planning • Business Analytics • Sales/Business • Human Resources • Finance Development • Operations • Marketing/Research/ • Project and Program • Information Technology Product Development Management • Customer Management • Corporate Development INDUSTRY • Financial Services • Technology and • Education • Retail/Consumer Goods Telecommunications • Automotive and • Healthcare and • Travel, Hospitality and Transportation Pharmaceuticals Entertainment • Energy and Utilities • Industrial Manufacturing Achieve Your Enterprise Objectives through Comprehensive Performance Management 2 Follow us at twitter.com/PerformanceCon
    • LETTER FROM THE CONFERENCE CHAIRS Dear Colleague: In today’s tough economic environment, organizations are faced with turbulent, diverse issues – an uncertain market place, smaller and tighter budgets, low consumer confidence, downsizing, and decreased profitability. To face theses challenges, organizations have heightened their focus on performance management to optimize financial and operational performance. Most organizations understand how to survive current economic conditions with budget cuts, re-evaluate hiring initiatives, and idle innovation efforts. However, organizations must do more to stay competitive. They must leverage new performance management systems and develop effective business intelligence programs to improve the bottom line. Performance Management enables organizations to effectively manage business decisions to improve operational efficiencies, cut costs, improve profitability and build sustainability. STAY To help you respond to the evolving economy and to advance your organization’s performance, you are invited to join us at The American Strategic Management Institute’s Performance Conference CONNECTED... 2009, October 6–9, 2009 in Chicago, IL. At this national event, increase your responsiveness to the business challenges and trends of today. Learn how to execute strategies that align with corporate goals and drive performance across all key Get the latest business functions, including finance, HR, operations and more. Experts in the field will discuss updates and news various performance management strategies and best practices in business analytics. They will provide solutions that offer valuable information and data such as predictive indicators to increase for The Performance sales, reduce costs, improve profitability and identify new leads for more business opportunities. Conference by: While everyone is looking for a way to increase market advantage, a new differentiator has emerged: customer experience. Products and services are becoming increasingly commoditized and successful organizations realize that their customers are the key to long-term sustainability. By creating, designing and executing memorable service excellence, you will build positive customer and employee FOLLOWING US relationships resulting in solid revenue growth during economic hardships. ON TWITTER: Leaders in performance management will be on hand for The Performance Conference 2009. Join Twitter.com/ them and you will emerge with powerful lessons and tools for driving real and immediate performance PerformanceCon improvements in your organization through measures, metric and business analytics. I look forward to seeing you in Chicago! JOINING THE GROUP Best Regards, The Performance Conference 2009 on LinkedIn Amanda Ward Roy Barnes Director Senior Fellow, American Strategic Management Institute American Strategic Management Institute Former SVP, Marriot Vacation Club International President, Blue Space Consulting www.ThePerformanceConference.com 3
    • AGENDA AT-A-GLANCE Pre-Conference Seminars: Tuesday, October 6, 2009 8:00 Pre-Conference Seminar Registration & Continental Breakfast 9:00 SEMINAR A: SEMINAR B: Balanced Scorecard Fundamentals: Build and Design Your Scorecard Lean Six Sigma White Belt Certification 4:00 Seminars Adjourn Day One: Wednesday, October 7, 2009 7:30 Conference Registration, Continental Breakfast & Exhibit Hall 8:00 Welcome Address & Opening Remarks by Chairperson 8:15 KEYNOTE ADDRESS: Performance Under Pressure: Establish a Winning Performance Strategy Aligned to Business Goals in Turbulent Times TRACK A: TRACK B: TRACK C: Performance Management Systems Workforce Measures and Metrics Link Lean Six Sigma Methods to Strategy 9:00 Build a Corporate Performance Management Leverage Workforce Planning and Build Key Infrastructure to Successfully Framework in Your Organization Performance with Effective Measures Deploy Your Lean Six Sigma Initiative 10:00 Networking Break & Exhibit Hall 10:30 Utilize Performance Management to Turn Restructure HR Priorities: Strategies to Reduce Streamline Business Processes for Cost Strategy into Action Turnover and Enhance Recruitment Reduction through Lean Six Sigma 11:30 Manage for Results Using the Link HR Initiatives to Business Outcomes Integrate Design for Six Sigma to Achieve Balanced Scorecard through Workforce Analytics Operational Excellence 12:30 Networking Luncheon & Exhibit Hall TRACK D: TRACK E: TRACK F: Measure, Monitor and Manage Performance Foster A High-Performance Culture Maximize Lean Six Sigma Tools 1:15 Measure What Matters: Identify the Overcome Change: Optimize and Integrate Six Sigma Methodologies Right Measures for Corporate Align HR Towards Business Strategy in into Project Management to Performance Management Times of Change Identify Opportunities 2:00 Monitor and Report Key Metrics for Design and Implement Competency Lean Tools: Understand Value Stream Improved Performance, Decision-Making Models that Drive Your Succession Mapping, 5S, and Kaizen and Transparency Planning Initiatives 2:45 Networking Break & Exhibit Hall 3:15 INTERACTIVE SESSION A: INTERACTIVE SESSION B: INTERACTIVE SESSION C: Budget Performance: Link Business Drivers HR Dialogue: Does Outsourcing Project Performance: Implement Effective and Balanced Scorecard to Your Budget Recruitment Make Sense in a Project Performance Strategies to Increase Turbulent Economy Bottom-Line Results 4:30 Exhibit Hall Hours & Networking Cocktail Reception 5:30 Adjourn Top 10 Reasons to Attend 1 MANAGE Economic Challenges and Trends 2 DEVISE Measures and Metrics that Align with Your 3 PERFECT Your Performance Reporting 4 DRIVE a Customer- Centric Culture in Your Organization 5 INCREASE Growth and Innovation within Your Performance with Enhanced Organizational Goals Management System Performance 4 Follow us at twitter.com/PerformanceCon
    • AGENDA CONTINUED Day Two: Thursday, October 8, 2009 7:30 Continental Breakfast & Exhibit Hall 8:00 Opening Remarks By Chairperson 8:10 KEYNOTE ADDRESS: An Integrated Approach to Change Management and Performance Management 9:00 KEYNOTE ADDRESS: Incorporate Innovation into Your Existing Corporate Performance Management Strategy 10:00 Networking Break & Exhibits TRACK G: TRACK H: TRACK I: Strategy Execution Effectively Manage Business Intelligence Essentials of Customer Management 10:30 Strategy Mapping: Bridge the Gap Between Design Integrated Business Metrics to Creating Your Own Culture of Service Strategy and Execution Maximize Performance to Ensure Buy-In, Sustainability, and Ultimately, Results 11:30 Become a Strategy Focused Organization Dashboard Design for Immediate Impact Monitor and Leverage Customer Data and Insight to Assess the Customer Experience and Make Improvements 12:30 Networking Luncheon & Exhibit Hall TRACK J: TRACK K: TRACK L: Improve Performance Information and Data Quality Incorporate Effective Business Analytics Improve the Customer Experience 1:15 Build and Manage a Performance BI Performance Dashboards: Connect the Customer and Employee Information System Measure, Monitor, and Manage Your Experience to Increase Results Business Performance 2:00 Improve the Integrity and Reliability of Gather and Interpret Data to Understand Drive Profitability with an Effective Performance Data Predictive Analytics and Drive Strategy Customer-Focused Online Experience 2:45 Networking Luncheon & Exhibit Hall 3:00 INTERACTIVE SESSION D: INTERACTIVE SESSION E: INTERACTIVE SESSION F: Align Reporting and Information Assess Your BI Maturity: Take BI to the Use Voice of the Customer (VOC) Management with Performance Next Level Techniques to Gain a Competitive Advantage 3:45 Chairperson’s Closing Remarks: Develop and Capitalize on a Performance Management System 4:15 Adjourn Post-Conference Workshops: Friday, October 9, 2009 8:00 Post-Conference Workshop Registration & Continental Breakfast 9:00 WORKSHOP A: WORKSHOP B: Lead and Organize Business Intelligence Teams: Improve Individual Run a Successful Kaizen Event: Eliminate Waste and Increase and Team Performance Operational Efficiency 12:00 Workshops Adjourn 6 PLAN and Implement the Value of Lean Six Sigma 7 UNDERSTAND Business Analytics to Drive Strategy 8 UTILIZE Customer Insight to Drive Innovation 9 MEASURE and Improve Employee Engagement 10 DESIGN Integrated Business Intelligence to Maximize Performance Improve Profitability www.ThePerformanceConference.com 5
    • SPEAKER SPOTLIGHT ROY A. BARNES Senior Fellow, American Strategic Management Institute; Former SVP, Marriot Vacation Club International President, Blue Space Consulting Mr. Barnes is currently head of Blue Space Consulting, an Orlando-based consulting firm specializing in strategic planning, customer experience design and change management. Formerly Senior Vice-President for Customer Experience and Development with Marriott Vacation Club, Roy was responsible for both global strategic management and customer vacation experience strategy for Marriott Vacation Club International (MVCI), the leisure/vacation ownership division of Marriott International. A twenty year veteran of the hospitality business, he has successfully led efforts both within Marriott International and MVCI to improve operations, process management and performance accountability at all organizational levels. Co-leading efforts at Marriott International on Sales 2000, a top to bottom restructuring of the Sales and Marketing effort as well as leading the process re-engineering work with MVCI’s Customer Relationship Management effort, Mr. Barnes is well acquainted with all aspects of the organizational challenges of customer focused business transformation. Mr. Barnes graduated from Grinnell College and is a frequent guest lecturer (Cornell University, University of Maryland, Fordham, University of Central Florida). Mr. Barnes is currently a member of the editorial board of 1to1 Magazine. ROBERT S. GOLD Founder and Chief Blogging Officer, Tenacious Tortoise, LLC Robert Gold brings over thirty years of experience to his leadership of strategic and change management consultancy Tenacious Tortoise, LLC. Previously, he was Vice President and Practice Leader with Palladium Group’s Balanced Scorecard Collaborative. In twenty years of management consulting, Mr. Gold has advised and enabled many dozens of leading enterprises in the disciplines of strategic management and IT effectiveness. Mr. Gold earned his MBA at Northwestern University’s Kellogg School of Management. His articles on strategy-focused management of information technology have appeared in Harvard Business School Publishing’s Balanced Scorecard Report and industry publications, and his frequent blog on organizational change, strategy execution, and related topics is found at http://tenacioustortoise.com. 6 Follow us at twitter.com/PerformanceCon
    • SPEAKER SPOTLIGHT MOSHE SCHECHTER Managing Director, Continuous Improvement, United Airlines Moshe Schechter joined United Airlines in 1998. Prior to his current leadership role as Managing Director, Enterprise Continuous Improvement in which he is accountable for the deployment of Lean Six Sigma across the company (launching, training and capability building), he has supported Cargo efforts to reengineer all warehouse processes and improve Cargo applications; Focused on new airport design (Airport of the Future) including the development of key technology elements; Managed implementation of the Baggage Performance Improvement Plan; Managed enterprise wide cost reduction opportunities through the development of technology roadmaps in partnership with the business units and assisted the Operations group managing the Reliability Excellence team and deliverables. He holds a Bachelor of Science degree in Industrial Engineering from Technion University, Israel and a Master of Business Administration from Northwestern University’s Kellogg School of Management. Prior to joining United, Moshe was a Naval Officer in the Israeli Military with responsibilities for Logistics and Organizational Planning, and he owned a small personalized gifts business. MICHELE SEYRANIAN EVP, Strategic Planning, Key Bank Michele Seyranian is Executive Vice President and Director of Strategic Planning for KeyCorp. In her role, Michele partners with Key’s National Banking and Community Banking lines of business in their strategic planning efforts. In this capacity, she is often called upon as an internal consultant to assist in the development of specific Line of Business plans such as the Native American, Healthcare and Community Bank initiatives. Her group also coordinates Key’s Strategic Offsites, Executive Site Visits and the development of the KeyCorp Strategic Plan presented to its Board of Directors each July. She also oversees the implementation of Key’s Balanced Scorecard across the organization. Under her leadership, Key was inducted into the Balanced Scorecard Hall of Fame that recognizes organizations internationally for excellence in the execution of the Balanced Scorecard as a performance management tool. Prior to her current role, Seyranian was responsible for the development of Key’s Consumer Electronic Commerce Strategy that included the launch of Key’s Internet Bank and enhancements to Key.com. Since its launch, Key’s Internet Bank has been consistently rated one of the top Internet Banking services in the nation. Under Michele’s leadership, Key became the first bank in the nation to integrate the branch, telephone, ATM and Internet delivery systems and to launch an Internet Banking Call Center. Prior to accepting the position in the Strategic Planning Group, Michele was asked to become a member of the Perform, Excel and Grow team, where she focused on revenue generation and cost efficiency initiatives for Key’s Consumer Finance businesses. “Succinct and no-nonsense practical examples of strategic success.” IOANNIS MELENIKIOTIS Director, Business Planning & Development, Alliance One International Bank www.ThePerformanceConference.com 7
    • SPEAKER SPOTLIGHT STEWART COLLINS Director of GuestPath®, Delaware North Companies As director of GuestPath®, Stewart Collins manages Delaware North Companies’ continuous improvement process. He is responsible for all strategic planning, training, communication, reporting and corrective action for the guest relations program. Previously, Collins worked for Delaware North Companies in Yosemite National Park. Collins can discuss guest relations, customer service and continuous improvement trends. MICHAEL R. KANNISTO, Ph.D., S.P.H.R. Talent Acquisition, University Relations, Employment Branding, BASF Michael R. Kannisto currently leads the Staffing, University Relations, and Employment Branding initiatives at BASF Corporation. Michael received a B.S. in chemistry from Hope College, a Ph.D. in chemistry from Texas A&M University, and completed a postdoctoral fellowship in the Materials Science and Engineering Department at the University of Michigan. Mike is a member of the American Chemical Society, the Society for Human Resource Management, and has earned certification as a Senior Professional in Human Resources from HRCI. He is also a certified Process Excellence Greenbelt, and is a member of the MBA Focus Advisory Board. Michael is a respected author, and his work can by found in publications ranging from Inorganic Chemistry and The Journal of the American Ceramic Society to The Journal of Corporate Recruiting Leadership. He contributes regularly to the ERE Daily electronic newsletter, and serves as an expert advisor for the Human Capital Institute’s Employer Branding learning track. He is also the author of a book entitled: Twenty-Five Things You Can Start Doing TODAY to be More Productive, Effective, and Happier in Your Job. Michael currently serves as President of the New Jersey SHRM chapter of the Staffing Management Association. MELISSA ALEXANDER Six Sigma Black Belt, BayCare Health System Melissa Alexander, MBA has been with BayCare Health System for over twelve years, leading many quality improvement initiatives and project teams. In her role as a Six Sigma Black Belt, she has facilitated projects that have led to improved productivity and efficiency, cost savings and increased revenue, as well as improved patient safety. Her desire to help the health system grow with performance improvement initiatives has sparked a great enthusiasm in sharing her knowledge and helping others learn more about the intricacies of quality process improvement. She has led Green Belt trainings, executive Lean Six Sigma Methodology trainings, and assisted general team members in understanding the complexities of process redesign and adaptation to changes in the health care arena. She is currently a Master Black Belt Candidate with Breakthrough Management Group. 8 Follow us at twitter.com/PerformanceCon
    • PRE-CONFERENCE SEMINARS Tuesday, October 6, 2009 Pre-Conference Seminars are hands-on, interactive sessions with specially designed exercises and projects that have immediate application. With these full-day application sessions, you will enhance your training experience by establishing a reference point of knowledge, language and methodologies for the rest of the event. These seminars will dive deep into Balanced Scorecard, Business Analytics and Lean Six Sigma to help improve your expertise and gain knowledge of practical tools to implement from field experts. Enrollment space is limited, so register early to reserve your place. 8:00 Pre-Conference Seminar Registration & Continental Breakfast 9:00 SEMINAR A SEMINAR B: Balanced Scorecard Fundamentals: Build and Design Lean Six Sigma White Belt Certification Your Scorecard Our intensive White Belt Certification program is a basic Understanding the fundamentals of the Balanced Scorecard course allowing executives to understand the underlying (BSC) methodology is critical to maximizing the execution concepts, methods and tools needed for Lean Six Sigma of strategy. This workshop, including hands-on exercises, deployment. These individuals will gain a solid understanding will help you learn how to integrate proven BSC tools and of the Lean Six Sigma methodology and how it can be applied techniques to achieve breakthrough results. Learn the to various projects. Attendees will learn how to utilize basics of Balanced Scorecard design and deployment, while the key tools and techniques needed for a Lean Six Sigma gaining insights into the potential pitfalls and hurdles to deployment. Each attendee will be required to take a 30- successful implementation. Discover the best practices minute examination at the conclusion of the course to ensure in the latest BSC advancements to accelerate your results they have a working knowledge of the information provided. towards a strategy-aligned organization. Completion of this After completion of the course, they will be prime candidates workshop will help you translate BSC theory into concrete for Green Belt Training. results for your organization. Develop a solid understanding Key Learning Objectives: of key BSC concepts and misconceptions. • Understand the history and background of Lean Six Sigma • Develop a solid understanding of key BSC concepts and • Learn how to develop a project charter misconceptions • Evaluate the core concepts of Lean and Six Sigma • Learn how to use established tools and templates to help • Maximize your understanding of the Lean Six Sigma accelerate your results methodology (focus on DMAIC – Define, Measure, • Discover a roadmap for the journey to developing, Analyze, Improve, Control) deploying and cascading strategy maps and scorecards • Learn how to identify non-value added steps in your process • Identify key strategic goals and useful measures for • Develop skills needed to manage the culture change accomplishing results • Understand how to use data properly to effectively measure, BOB PALADINO analyze, improve and control performance Senior Fellow, ASMI • Evaluate Voice of the Customer (VOC) techniques Former SVP, Crown Castle International Founder, Bob Paladino & Associates • Examine the Cost of Poor Quality (CPQ) • Learn key data collection strategies 4:00 • Receive basic statistics, graphical analysis and Statistical Workshops Adjourn Process Control (SPC) training CHARIS GROSSMAN Six Sigma Black Belt Senior Fellow, The Performance Institute www.ThePerformanceConference.com 9
    • DAY ONE Wednesday, October 7, 2009 7:30 Registration, Exhibits & Continental Breakfast 8:00 Welcome Address and Opening Remarks by Chairperson ROY BARNES Senior Fellow, American Strategic Management Institute Former SVP, Marriot Vacation Club International President, Blue Space Consulting 8:15 KEYNOTE ADDRESS Performance Under Pressure: Establish a Winning Performance Strategy Aligned to Business Goals in Turbulent Times As every business continues to adapt to current economic conditions, it remains important to establish an effective performance strategy that meets organizational goals. With a clear understanding of your organization’s resources, strengths, and potential you can create a strategy that produces results. During this keynote address, learn how to overcome economic roadblocks and be sure every facet of your organization is working towards achieving the business’s overall goals. “The diversity of opinions all converged on the same common problem: How best to drive results with business performance management and measures? The Performance Conference highlights different theories, techniques and tools to establish a process-oriented performance management system.” FRANK FALZON Director of Customer Business Planning & Analysis MasterCard International Incorporated 10 Follow us at twitter.com/PerformanceCon
    • TRACK OVERVIEWS TRACK A: PERFORMANCE MANAGEMENT SYSTEMS What does your organization want from its performance management system? What do your employees want from it? Continuous studies show that organizations typically want to use performance management to improve organizational results, stay focused on strategic priorities, shift focus when needed during times of rapid change and provide a culture that will attract and develop employees. What do employees want? They want a good relationship with their leaders, meaningful work, opportunities for growth and advancement and a clear understanding of work objectives. Simple, right? Wrong! Implementing, managing and utilizing a performance management system is no easy task, but it is certainly attainable and organizations quickly see endless rewards in successful implementation. These sessions will offer best practices and techniques to effectively utilize and implement a performance management system within your organization. TRACK B: WORKFORCE MEASURES AND METRICS Employee improvement thrives when there is a clear line of sight between activities and enterprise-wide goals and strategies. As leaders, it is our job to create an environment where employees can learn to do what they do best and then show them the process of maximizing that talent in the organization. By developing an effective talent management system and productive succession plan, your organization’s productivity and performance potential can grow exponentially. Learn best practices to achieve a “line-of-sight” between employees and organizational goals and strategies, evaluate performance-based pay and design and implement employee performance incentives. TRACK C: LINK LEAN SIX SIGMA METHODS TO STRATEGY Process improvement is a necessity for any high-performing organization. Organizations that don’t strategically think about how to operate “better, faster, cheaper” often experience a decline in customer satisfaction, process speed and process quality. All high-performing organizations around the country are constantly trying to figure out ways to improve the quality of their work all while speeding up the process and positively affecting the bottom line. Develop process improvement best practices and benchmarks to improve your company’s processes today. TRACK D: MEASURE, MONITOR AND MANAGE PERFORMANCE Executives and managers continually struggle with finding the “right measures” that will produce higher levels of growth and performance. Most measures focus on identifying the results that increase shareholder value. But continual research shows that this has little value if they are not translated into variables that drive these results. This transforms the traditional work of creating a balanced scorecard to one that builds an integrated framework of key “value-creating performance indicators.” These sessions will dive into the intricacies facing executives and managers struggling to manage and innovate and transform organizational performance. TRACK E: FOSTER AND PROMOTE A PERFORMANCE CULTURE It may not be easily defined or quantified, but an organization’s culture is the key to its success or failure. High-performing organizations bring together leadership issues that define their unique character and rally people around a deeper sense of purpose. These strategies are made tangible through the strong implementation of management processes and systems that translate ideals into action. These sessions will offer a deeper look into what a high-performance culture looks like, how it is established and how to maintain it. TRACK F: MAXIMIZE LEAN SIX SIGMA TOOLS Process improvement is a necessity for any high-performing organization. Organizations that don’t strategically think about how to operate “better, faster, cheaper” often experience a decline in customer satisfaction, process speed and process quality. All high-performing organizations around the country are constantly trying to figure out ways to improve the quality of their work all while speeding up the process and positively affecting the bottom line. Develop process improvement best practices and benchmarks to improve your company’s processes today. www.ThePerformanceConference.com 11
    • DAY ONE CONTINUED Wednesday, October 7, 2009 CHOOSE TRACK A, B, C, D, E OR F: 9:00 TRACK A: PERFORMANCE MANAGEMENT SYSTEMS TRACK B: WORKFORCE MEASURES AND METRICS TRACK C: LINK LEAN SIX SIGMA METHODS TO STRATEGY Build a Corporate Performance Leverage Workforce Build Key Infrastructure to Management Framework in Planning and Performance Successfully Deploy Your Lean Six Your Organization with Effective Measures Sigma Initiative • Leverage existing systems • Identify best practices in HR • Lay the foundation for a and infrastructure to align metrics and analytics to maximize successful and effective Lean Six performance objectives with your organization’s ROI Sigma initiative corporate strategy • Understand the potential • Examine the resources and • Achieve higher levels of efficiency of human capital to achieve requirements for deploying Lean through effective reporting cycles organizational missions and goals Six Sigma and how to align those and communication • Reduce costs and improve resources to your mission and end- • Gain a greater understanding satisfaction throughout all of outcome goals of current performance levels your HR functions • Identify key tools used to and devise a roadmap for the ROBERT S. GOLD accomplish organizational journey ahead Founder objectives through process BOB PALADINO Tenacious Tortoise, LLC improvement projects Senior Fellow, ASMI MOSHE SCHECHTER Former SVP, Crown Castle International Managing Director, Continuous Founder, Bob Paladino & Associates Improvement, United Airlines 10:00 Networking Break & Exhibit Hall 10:30 TRACK A: PERFORMANCE MANAGEMENT SYSTEMS TRACK B: WORKFORCE MEASURES AND METRICS TRACK C: LINK LEAN SIX SIGMA METHODS TO STRATEGY Utilize Performance Management Restructure HR Priorities: Streamline Business Processes to Turn Strategy into Action Ten Ways Recruiting Has for Cost Reduction though Lean • Create and communicate a strong Changed Forever Six Sigma focus on strategic priorities to • Identify ways the recent economic • Standardize and streamline boost productivity and achieve meltdown has rendered many of business processes within your organizational goals your recruiting activities useless organization to reduce costs and • Gain a better understanding of • Learn how to reconfigure your efficient delivery of services the flow of processes to pinpoint recruitment process to respond to • Cover proven Lean Six Sigma roadblocks and oversights the new talent economy strategies that generate a reduction • Learn how to implement • Succeed in this new market by in cycle time, while increasing a successful performance turning these recent changes into quality and dramatically management strategy that competitive advantages improving cost savings transcends all levels of • Eliminate waste to streamline and MICHAEL KANNISTO the organization accelerate end-to-end business Talent Acquisition, University MICHELE SEYRANIAN Relations, Employment Branding process execution EVP, Strategic Planning BASF MOSHE SCHECHTER Key Bank Managing Director, Continuous Improvement, United Airlines 12 Follow us at twitter.com/PerformanceCon
    • DAY ONE CONTINUED Wednesday, October 7, 2009 11:30 TRACK A: PERFORMANCE MANAGEMENT SYSTEMS TRACK B: WORKFORCE MEASURES AND METRICS TRACK C: LINK LEAN SIX SIGMA METHODS TO STRATEGY Manage for Results Using the Link HR Initiatives to Integrate Design for Six Balanced Scorecard Business Outcomes through Sigma (DFSS) to Achieve • Supervise the overall function of Workforce Analytics Operational Excellence the BSC to guarantee strategic • Identify top performers and • Transform from a DMAIC system success and execution high potentials based on to DFLSS to improve quality and • Manage the BSC as an relevant metrics decrease variation effective tool used to carry out • Measure leadership depth • Implement a DFLSS framework planned processes to achieve and breadth with tools and techniques required long term goals • Drive talent management to increase value to your business • Track and monitor the progress decisions throughout the and customers seen as a result of implementing organization • Overcome barriers to Lean Six the BSC Sigma implementation and engage MICHAEL KANNISTO BOB PALADINO Talent Acquisition, University project leaders for ensuring Senior Fellow, ASMI Relations, Employment Branding enhanced results Former SVP, Crown Castle International BASF MELISSA ALEXANDER Founder, Bob Paladino & Associates Six Sigma Black Belt BayCare Health System 12:30 Networking Luncheon & Exhibit Hall 1:15 TRACK D: MEASURE, MONITOR AND TRACK E: FOSTER A HIGH-PERFORMANCE CULTURE TRACK F: MAXIMIZE LEAN SIX SIGMA TOOLS MANAGE PERFORMANCE Overcome Change: Optimize and Integrate Six Sigma Methodologies Measure What Matters: Identify Align HR towards Business Strategy into Project Management to the Right Measures for Corporate in Times of Change Identify Opportunities Performance Management • Learn to discover what motivates • Combine project management with six • Select a set of measures that highlights your employees sigma practices to enhance results and the information necessary for informed • Identify innovative, uncommon streamline business processes decision making compensation methods and • Integrate Lean Six Sigma and project • Develop metrics allowing employees performance metrics to motive management to strengthen your to link their activities and outputs to employees organizational strategy overall corporate objectives and goals • Create non-monetary benefits that • Apply measurement tools to evaluate • Define the link between corporate attract and retain employees how the project met or missed the goals and major operational service objectives JOSH STALKER perspectives Strategu Management Senior Manager ANGI JENNINGS JEAN NITCHALS Lockheed Martin Health Management Engineer Former Senior Financial Analyst, Best Buy Adventist Health System Senior Fellow, ASMI www.ThePerformanceConference.com 13
    • DAY ONE CONTINUED Wednesday, October 7, 2009 2:00 TRACK D: MEASURE, MONITOR AND TRACK E: FOSTER AND PROMOTE A TRACK F: MAXIMIZE LEAN SIX SIGMA TOOLS MANAGE PERFORMANCE PERFORMANCE CULTURE Lean Tools: Understand Value Monitor and Report Key Design and Implement Stream Mapping, 5S and Kaizen Metrics for Improved Competency Models that • Understand the key tools Performance, Decision-Making Drive Your Succession and techniques of value and Transparency Planning Initiatives stream mapping • Understand how KPIs can help • Build a strong talent management • Learn the principles of 5S as an identify strengths and weaknesses and development strategy in your approach to standardizing and in organizational performance company to guarantee efficient improving the quality of the • Utilize effective KPIs for more succession among leaders physical condition of the shop informed decision making • Assist managers in choosing the floor and front office areas • Generate your KPIs into right developmental tools • Evaluate best practices and lessons organizational results and • Recognize and align top talent learned in running Kaizen events effectively communicate them in order to develop skill sets that MELISSA ALEXANDER across the organization meet relevant business challenges Six Sigma Black Belt DAN THORPE KATHY BROOKS BayCare Health System Senior Vice President and Group Leader Vice President of Human Resources and Wachovia Organizational Development Green Mountain Coffee 2:45 Networking Break & Exhibit Hall “Great speakers, great presentation—I wish my colleagues had been here too!” TRACY MCGURRAN VP of Client Services, Insurance Technologies 14 Follow us at twitter.com/PerformanceCon
    • DAY ONE CONTINUED Wednesday, October 7, 2009 3:15 INTERACTIVE SESSIONS These sessions of experienced professionals will discuss and address issues faced in today’s competitive environment. The interactive sessions will expand analytical thinking to discover innovative methods to overcome challenges and capitalize on opportunities. INTERACTIVE SESSION A: INTERACTIVE SESSION B: INTERACTIVE SESSION C: Budget Performance: HR Dialogue: Does Outsourcing Project Performance: The Role of Key Business Drivers Recruitment Make Sense in a Implement Effective Project in the Budgeting Process Turbulent Economy Performance Strategies to With the right tools, key business You already know how to guide your Increase Bottom-Line Results drivers such as market conditions, company in order to thrive in the An organization’s success is dependent performance measurements, current landscape – drive revenue, on the strength and focus of its customer demographics and sharpen your competitive edge, projects. When companies lose marketing activities can be tracked to and reinvest in your key players. valuable time and resources reworking help uncover budgeting trends and to But achieving these goals requires a projects, missing deadlines and shifting recognize what to look for. relentless focus on the strategic end focus, organizational merit folds in on • Define and test linkages of of your business, and day-to-day HR itself, turning possible triumphs into drivers to measure financial and challenges threaten to eat up both eventual failures. business performance time and money. • Understand the value of • Explore measurements and • Evaluating the current market and learning best practices in project metrics for various business the changing nature of business management factors that can be incorporated and the HR function • Define project success criteria to into your forecasting • Understand the key indicators that increase business value • Understand business driver cause- tell you if outsourcing your HR • Improve project performance and-effect relationships department is wrong for you and align strategic initiatives BOB PALADINO • Develop a business plan to gain through innovations in project Senior Fellow, ASMI leadership support and buy-in for management methodologies Former SVP, Crown Castle International your outsourcing plan Founder, Bob Paladino & Associates 4:30 Exhibit Hall Hours & Networking Cocktail Reception Discover the latest performance-based technology that is valued by high-performing organizations. Envision the endless possibilities for your company when you utilize these tools to satisfy all performance-related needs. Following directly after the exhibit hours, please join us for a complimentary networking reception as a way to get to know your colleagues and speakers. You will have the opportunity to exchange ideas with your fellow delegates and establish beneficial professional relationships. 5:30 Adjourn www.ThePerformanceConference.com 15
    • DAY TWO Thursday, October 8, 2009 7:30 Continental Breakfast & Exhibits 8:00 Opening Remarks by Chairperson ROY BARNES Senior Fellow, American Strategic Management Institute Former SVP, Marriot Vacation Club International President, Blue Space Consulting 8:10 KEYNOTE ADDRESS An Integrated Approach to Change Management and Performance Management The road to organizational high performance has hard challenges and as uncertain times come upon organizations, leaders are faced with new, complex and daunting issues that are different from those of the past. Leadership skills and organizational strategies require flexibility and change. In this session, you will learn invaluable tools and techniques to embrace transformation and to incorporate change management into your performance management system. Consider how clean conceptual contexts can help make strategic execution a core competency in your business. ROY BARNES Senior Fellow, American Strategic Management Institute Former SVP, Marriot Vacation Club International President, Blue Space Consulting 9:00 KEYNOTE ADDRESS Incorporate Innovation into Your Existing Corporate Performance Management Strategy High performing organizations are achieving sustainability and redefining business success through a continuous process of innovation. With new innovative ideas arising everyday throughout organizations, leaders must take chances and make brave decisions. In this keynote address, you will learn to: • Create a competitive advantage and drive sustainability growth through innovation • Incorporate innovation into your existing corporate strategy • Assess the ROI of Innovation for employees, communities and stakeholders 10:00 Networking Break & Exhibit Hall 16 Follow us at twitter.com/PerformanceCon
    • TRACK OVERVIEWS TRACK G: STRATEGY EXECUTION Formulating strategy is one thing. Executing strategy throughout the entire organization…that’s the really hard part. Without effective execution, no business strategy can succeed. Unfortunately, most managers know far more about developing strategy than about executing it—and overcoming the difficult political and organizational obstacles that stand in their way. Organizations that excel at strategy execution know how to create sustainable value for customers and shareholders through defining key organizational capabilities and applying a balanced approach to business systems. TRACK H: EFFECTIVELY MANAGE BUSINESS INTELLIGENCE Business Intelligence (BI) focuses on the use of information to drive effective business actions. Capturing, organizing and communicating the key business requirements for your BI program requires an approach that aligns your company’s business strategy and objectives with the technical infrastructure to deliver the right management information to the right people at the right time. Learn how to use BI to execute strategy, optimize business processes and improve performance. TRACK I: ESSENTIALS OF CUSTOMER MANAGEMENT Most senior business leaders agree that differentiating your product solely on the traditional physical elements of price, delivery or even quality is no longer a sustainable business strategy. A new differentiator has emerged, and that is the purposeful management of your customer’s experiences. Creating memorable customer experiences can improve customer loyalty, satisfaction and your market position. However, many companies fail to recognize the importance and value in purposefully enhancing each step of the customer experience with their company. Learn how to create, design and execute memorable customer experiences to build positive customer relationships that result in revenue growth. TRACK J: IMPROVE PERFORMANCE INFORMATION AND DATA QUALITY Your organization’s leadership team has put together a stellar strategy for success, with all the right measures in place to gauge overall performance, has communicated it to all levels and set all employees up with expectations of flawless execution. So…is your strategy working? What are your measures telling you? Performance data provides information, but it does not always tell the story of why and how a certain performance result has been produced. Large, growing organizations often find themselves asking this very question and not having the answer. Successfully reporting performance helps organizations further communicate their strategy, manage individual and overall performance and provide feedback that allows for better decision-making and for employees to act with confidence. TRACK K: INCORPORATE EFFECTIVE BUSINESS ANALYTICS Business analytics is at the forefront of BI and focuses on the effective use of data and information to drive positive business actions. It is through analytics that business managers and analysts achieve the insights that lead to informed and innovative business decisions. Yet analytics is a complex field that involves many disciplines ranging from statistics to data visualization. Understand the concepts of business metrics and the use of dashboards, scorecards and data mining, and learn how companies are using analytics and data as a predictive indicator to improve profitability and reduce costs. TRACK L: IMPROVE THE CUSTOMER EXPERIENCE Most senior business leaders agree that differentiating your product solely on the traditional physical elements of price, delivery or even quality is no longer a sustainable business strategy. A new differentiator has emerged, and that is the purposeful management of your customer experiences. Creating memorable customer experiences can improve customer loyalty, satisfaction and your market position. However, many companies fail to recognize the importance and value in purposefully enhancing each step of the customer experience with their company. Learn how to create, design and execute memorable customer experiences to build positive customer relationships that result in revenue growth. www.ThePerformanceConference.com 17
    • DAY TWO CONTINUED Thursday, October 8, 2009 CHOOSE TRACK G, H, I, J, K OR L: 10:30 TRACK G: STRATEGY EXECUTION TRACK H: EFFECTIVELY MANAGE TRACK I: ESSENTIALS OF CUSTOMER MANAGEMENT Strategy Mapping: Bridge BUSINESS INTELLIGENCE Create Your Own Culture of the Gap between Strategy Design Integrated Business Service to Ensure Buy-In, and Execution Metrics to Maximize Sustainability, and • Align organizational objectives Performance Ultimately, Results through mapping to accomplish • Determine the right metrics • Learn the whys (and hows) of effective strategic planning to measure and ways to keep building your model organically • Identify key strategic goals them current in a continuously • Find out how detailed evaluation and useful measures for changing business environment and analysis identifies gaps in accomplishing results • Learn techniques to ensure performance and areas of strength • Guide users through the process cohesion, assure consistency and • Understand the relationship of developing strategic initiatives avoid conflict among metrics between feedback, metrics, and measures • Learn where to start and how analysis and improved much will it cost business performance LENE MOCK Vice President STEWART COLLINS Enterprise Business Process Group Global Director of GuestPath SunTrust Bank Delaware North Companies 11:30 TRACK G: STRATEGY EXECUTION TRACK H: EFFECTIVELY MANAGE TRACK I: ESSENTIALS OF CUSTOMER MANAGEMENT Become a Strategy-Focused BUSINESS INTELLIGENCE Monitor and Leverage Organization BI Dashboard Design for Customer Data to Assess • Learn the necessary steps involved Immediate Impact and Insight Customer Experience and Make in creating a strategy that increases • Recognize and avoid the common Improvements the opportunity for success of a pitfalls in dashboard design • Gather and gain valuable customer strategy-focused organization • Match your strategy and feedback and data to create more • Identify ways to improve performance goals to the metrics value for your customer organizational strategy in your dashboard • Discover new approaches for formulation, execution, alignment • Arrange data to communicate listening to the Voice of the and communication clearly, effectively and efficiently Customer to identify areas of • Discover how to drive a ROBERT S. GOLD improvement performance culture to ensure the Founder • Collect and analyze data success of key strategic initiatives Tenacious Tortoise, LLC to differentiate from client BILL BARBERG satisfaction to client loyalty President and Founder LAURA DESOTO Insightformation SVP Strategic Initiatives Experian 12:30 Networking Luncheon & Exhibit Hall 18 Follow us at twitter.com/PerformanceCon
    • DAY TWO CONTINUED Thursday, October 8, 2009 1:15 TRACK J: IMPROVE PERFORMANCE INFORMATION TRACK K: INCORPORATE EFFECTIVE BUSINESS ANALYTICS TRACK L: IMPROVE THE CUSTOMER EXPERIENCE AND DATA QUALITY BI Performance Dashboards: Connect the Customer and Build and Manage a Performance Measure, Monitor and Manage Employee Experience to Information System Your Business Performance Increase Results • Understand and gain • Evaluate your company’s • Discover the link between methodologies, tools and a organizational and technical employee engagement and framework for developing readiness to undertake a successful customer experience an enterprise architecture performance dashboard project • Apply practical techniques to performance model • Create effective KPIs that change create a work environment where • Select leading and lagging indicators organizational behavior and employees want to give their best and measures that provide insightful, improve performance for customers actionable analysis • Integrate existing performance • Discuss the ROI and impact • Implement a success-oriented dashboards and metrics using a of your front-line staff on your measurement and reporting top-down or bottom-up approach bottom line program NANCY WILLIAMS NEDRA SADORF VP of Business Intelligence and Chief Operating Officer Data Warehousing, DecisionPath Hunter Business Group 2:00 TRACK J: IMPROVE PERFORMANCE INFORMATION AND TRACK K: INCORPORATE EFFECTIVE BUSINESS ANALYTICS TRACK L: IMPROVE THE CUSTOMER EXPERIENCE DATA QUALITY Gather and Interpret Data to Drive Profitability with an Improve the Integrity and Understand Predictive Analytics to Effective Customer-Focused Reliability of Performance Data Drive Strategy Online Experience • Develop benchmarks based on • Understand the basic principles and • Leverage Web 2.0 to sustain acceptable and accurate data terminology for predictive analytics long term business value and requirements • Learn how to define business customer loyalty • Implement strategies that ensure objectives for a predictive • Align the online customer experience high quality data is created and used analytics model with brand to drive customer growth to evaluate performance • Use data as a predictive indicator and business profitability • Learn how to identify and combat to leverage your strategic objectives • Cultivate and drive innovation from inefficiencies that compromise and improve profitability, reduce customer feedback and insight with data integrity costs and market more effectively online tools DAN THORPE KURT HOFMEISTER Senior Vice President and Group Leader President Wachovia The TOTAL QUALITY Group, Inc. 2:45 Networking Break & Exhibit Hall www.ThePerformanceConference.com 19
    • DAY TWO CONTINUED Thursday, October 8, 2009 3:00 INTERACTIVE SESSIONS These sessions of experienced professionals will discuss and address issues faced in today’s competitive environment. The interactive sessions will expand analytical thinking to discover innovative methods to overcome challenges and capitalize on opportunities. INTERACTIVE SESSION D: INTERACTIVE SESSION E: INTERACTIVE SESSION F: Align Reporting and Information Assess Your BI Maturity: Take BI Use Voice of the Customer Management with Performance to the Next Level Techniques to Gain a Without accurate performance Today, the role of BI has shifted and Competitive Edge reporting, there can be no is an integral part of any business Now more than ever, it’s important clear measure of organizational and it is no secret that organizations for organizations to constantly keep development and success. The look to BI to increase bottom-line their customer’s needs in mind and alignment of reporting, and the results. In this session, learn to better understand how services and management of those information assess your BI program and identify products bring value to customers. systems that gather data, are essential growth opportunities to take your With spending on the decline, every for informed decision making and program to the next level. organization needs to offer a product performance evaluation. • Understand the value of a maturity or service that stands out amongst • Understand how to utilize data model for selling the rest. By harnessing Voice of the systems to report performance for BI projects Customer (VOC) techniques your improved decision making • Identify the five stages of company can ensure the purchaser is • Identify standards for performance data warehousing and analytical maturity getting exactly what they want. measurement metrics and variations among performance • Provide stakeholders insight from • Uncover methods to define and measurement systems to obtain consistent, unified data delivery and understand customers priorities and accurate information analytical architecture focus improvement efforts in order to • Learn how to overcome organizational stand out amongst the competition NANCY WILLIAMS • Create higher levels of customer barriers that delay reporting processes VP of Business Intelligence and satisfaction by educating your BILL BARBERG Data Warehousing business on Lean Six Sigma VOC President and Founder DecisionPath principles and tools Insightformation • Capture customer feedback to effectively provide the best-in-class quality product or service that surpasses the competition 4:00 KURT HOFMEISTER President CHAIRPERSON’S CLOSING REMARKS The TOTAL QUALITY Group, Inc. Develop and Capitalize on a Performance Management System This closing session will deliver the final words on performance management. Throughout the conference, many topics have been discussed. Theories have been formulated to support performance management. Measures and metrics have been mapped for enhanced management flexibility along with many other performance topics. This session will show in detail what these performance strategies did for organizations to prove that the effort to implement a performance management system is truly worth the capital and dedication from employees. ROY BARNES Senior Fellow, American Strategic Management Institute Former SVP, Marriot Vacation Club International President, Blue Space Consulting 4:15 Conference Adjourns 20 Follow us at twitter.com/PerformanceCon
    • POST-CONFERENCE WORKSHOPS Friday, October 9, 2009 Post-Conference Workshops are practical, supplementary application sessions which incorporate and review tools, techniques and methods presented during the event. Participants will obtain a further understanding of how to use newly acquired tools and cutting-edge strategies to improve performance. Through group exercises and scenario-based learning, you’ll walk away with the expertise and resources needed for immediate and practical application. Enrollment space is limited, so register today to reserve your place. 8:00 Post-Conference Workshop Registration & Continental Breakfast 9:00 WORKSHOP A WORKSHOP B Lead and Organize Business Intelligence Teams: Run a Successful Kaizen Event: Eliminate Waste to Improving Individual and Team Performance Increase Operational Efficiency Business Intelligence projects struggle with a variety of Eliminating waste is a necessity for any high performing issues that chronically inhibit success. Some of these issues organization and especially in today’s economy. are technical—many are not. At the core of these issues Organizations that don’t strategically think about how are cultural and people challenges. Is your team struggling to operate “better, faster, cheaper” often experience a with change, unclear roles and responsibilities or an decline in customer satisfaction, process speed and process unpredictable culture? Has your organization learned how quality. By implementing Lean tools and eliminating waste, to focus on results, create a productive environment, and individuals, departments and organizations can run more partner with your business customers? Regardless of your effectively and efficiently. position, this workshop will provide you with practical tips During this 90 minute online training, the American and techniques for leading your team through these issues. Strategic Management Institute will discuss how to • Develop a framework for analyzing individual and team use Kaizen to achieve immediate results and rapid performance improvements for improved process efficiency. • Identify ways to improve cross-functional collaboration You will Learn to: • Support improved business performance with cohesive • Understand the tools and techniques of executing Business Intelligence teams Kaizen events JONATHAN GREENBERG • Evaluate best practices and lessons learned in running Business Intelligence Manager, IT Kaizen events BMW North America, LLC • Identify the processes utilized in designing and managing kaizen events • Seek innovative ideas for improving processes and retaining a competitive edge • Discuss how Kaizen practices can become cost effective and enhance the productivity MELISSA ALEXANDER Six Sigma Black Belt BayCare Health System 12:00 Workshops Adjourn www.ThePerformanceConference.com 21
    • THE PERFORMANCE CONFERENCE EXPO 2009 Showcasing the Latest Management Innovations Don’t Miss The Performance Conference Expo 2009 NETWORK with industry leaders and your peers - Step away from the classroom and meet fellow executives from across the nation. Witness first hand the benefits they’ve received Bring RESULTS Back to Your Company from implementing the solutions provided Moving from paperwork to an institutionalized method of at the Expo. performance-based management requires executives to have access to the most cutting-edge performance planning and budgeting solutions RECEIVE available in today’s market. At the request of conference attendees the latest product and solution offerings seeking leading solutions providers for their growing management - Be a part of the most up-to-date challenges, The American Strategic Management Institute has teamed demonstrations and learn from key with leaders in the performance management industry to bring you The solution providers available at the Expo Performance Expo 2009. Curious about What Performance-Based Methodologies and MEET with leading industry solutions providers Solutions Your Competition is Using? - Reserve a time to meet one-on-one with Network with your peers at The Performance Conference Expo 2009 Performance Conference 2009 sponsors and learn directly from top corporate leaders what performance to receive demos and learn how their management solutions they consider “best-in-class.” The Performance solutions can help your organization Expo 2009 will showcase the latest solutions available for your business. plan, budget, measure, and manage more Be the first to know. effectively and efficiently Expect to Meet Product and Solutions Providers Ready DEMONSTRATE results to your key stakeholders - Show to Exceed Management Challenges results to shareholders with the most Within the theme “Measures, Metrics and Management Systems recent measurement capabilities and to Improve Organizational Performance and Profitability,” the performance management solutions Performance Conference 2009 will attract a focused group of solution hand-picked by the American Strategic providers in: Management Institute • Performance Management • Financial Performance and Reporting EXPO HALL HOURS: • Business Intelligence and Analytics • Process Improvement October 7, 2009: 7:30AM – 6:00PM • Budgeting and Forecasting Performance October 8, 2009: 7:30AM – 6:00PM • Employee Performance and Talent Management Become a Sponsor! To learn more about becoming a sponsor contact Blake Humble at Humble@ManagementWeb.org or 858-866-9352. 22 Follow us at twitter.com/PerformanceCon
    • In-House Training LOGISTICS & One of the more popular vehicles for accessing the American Strategic Management Institute’s educational offerings is the delivery of on-site trainings and management facilitations. Bring- ing a training or facilitation in-house gives you the opportunity REGISTRATION to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually Venue and Hotel: eliminating travel expenses. Whether you require training for The Performance Conference 2009 will be held at The Hilton Suites your department or for an organization-wide initiative, the ad- Chicago, Magnificent Mile, where a limited number of rooms vanced learning methods employed by the Institute will create an have been reserved at the discounted rate of $189 until Saturday, intimate training atmosphere that maximizes knowledge transfer September 5, 2009. Please contact the hotel at the number provided to enhance the talent within your organization. below to make reservations and be sure to use the group code American Strategic Management Institute to receive the American CUSTOMIZATION Strategic Management Institute (ASMI) discounted conference rate. We realize that not all obstacles can be overcome by applying The Hilton Suites Chicago, Magnificent Mile an “off-the-shelf solution”. While many training providers 198 East Delaware Place will offer you some variation of their standard training, the Chicago, Il 60611 American Strategic Management Institute’s subject matter 312-664-1100 experts will work with you and your team to examine your www.chicagomagnificentmile.hilton.com programs and determine your exact areas of need. The Hotel Rate: $189 identification of real life examples will create a learning Call in code: American Strategic Management Institute atmosphere that resonates with participants while at the same time providing immediate return on your training investment. Using interactive exercises that employ actual projects or scenarios from your organization, instructors can address specific challenges and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused on smaller groups, the American Strategic Management Institute also has the ability to accommodate organizational-wide training initiatives. Utilizing multiple instructors, The Institute has the capacity to deliver courses to groups of up to 300 participants per day. AREAS OF EXPERTISE On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas: • Strategic Planning • Performance Measurement • Project Management • Lean Six Sigma • Workforce Management • Budgeting and Forecasting • Performance-Based Contracting • Performance Reporting • Program Evaluation • Administrative Management • Change Management • Balanced Scorecard For more information about in-house training options available to you, please contact Jennifer Mueller at 202-739-9619 or email her at Jennifer.Mueller@PerformanceInstitute.org www.ThePerformanceConference.com 23
    • LOGISTICS & REGISTRATION Tuition: The tuition rates for attending The Performance Conference 2009 are: Registration Form for Early Bird Rate* Regular Tuition The Performance Conference 2009 Conference Only $1699 $1799 To Register: Pre-Conference Seminar --- $499 CALL 877-992-9522; Post-Conference Workshop --- $299 FAX this Form to: 866-234-0680 or * For the Early Bird Rate, Register by Monday, August 7, 2009 and VISIT www.ThePerformanceConference.com use discount code EBDC. Yes! Register me for The Performance Conference 2009 Group Discounts: Yes! Register me for the Conference plus a Seminar choose one: A B C For more information on group discounts for The Performance Conference 2009, please contact Paul Rogers at 858-866-9386 or Yes! Register me for the Conference plus a Post-Conference email him at PRogers@ManagementWeb.org. Workshop choose one: A B C Please call me. I am interested in a special Group Discount CPE Credits: for my team DELIVERY METHOD: Group-live PROGRAM LEVEL: Beginner Name PREREQUISITES: None ADVANCED PREPARATION: None Title CPE CREDITS: 14 for conference, 6 for pre-conference seminars, 3 for post-conference workshops The American Strategic Management Institute (ASMI) is registered with the National Association of Organization Dept. State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org. Address Cancellation Policy City State Zip For live events: ASMI will provide a full refund less $399 administration fee for cancellations four weeks before the event. If cancellation occurs within two weeks prior to conference start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All the cancellation requests need to be made online. Your confirmation email contains links to modify Telephone Fax or cancel registrations. Please note that the cancellation is not final until you receive a written confirmation. Payment must be secured prior to the conference. If payment is not received by the conference start date, a method of payment must be presented at the time of registration in order to guarantee your participation Email at the event. Quality Assurance Method of Payment: ASMI strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments Check Purchase Order/Training Form on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning Credit Card experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: ASMI Corporate Headquarters, Quality Assurance, 805 15th Street, NW, 3rd Floor, Washington, DC 20005 Card Number Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. ASMI is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program. If for any reason ASMI decides to cancel this conference, ASMI accepts no responsibility for covering Exp. Date 3 Digit Card verification # Billing Zip airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests. Discounts Name on Card • All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive any discount. • Any discounts offered whether by ASMI (including team discounts) must also require payment at the Please make checks payable to: The Performance Institute time of registration. • All discount offers cannot be combined with any other offer. Priority Code: B800-WEB • Discounts cannot be applied retroactively 24 Follow us at twitter.com/PerformanceCon