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The 2009 Summit on Lean Six Sigma for Service and Transactional Environments

The 2009 Summit on Lean Six Sigma for Service and Transactional Environments

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    • The 2009 Summit on March 12-13, 2009 Optional Pre-Conference Workshop: March 11, 2009 Earn up to 18 CPE Credits Improving Business Process Management to Drive Efficiency, Growth and Innovation You Will Learn to: Implement Proven Strategies to Ensure a Successful Lean Six Sigma Deployment Incorporate Lean Six Sigma into Organizational Business Strategy Understand and Utilize Innovation Techniques to Grow Your Business Measure Customer Satisfaction with Voice of the Customer Techniques In Association with: Deploy Lean Six Sigma to Operate Better, Faster and Cheaper for Maximum Results www.ASMIweb.com/L6S
    • Pre-Conference Workshop March 11, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments Pre-conference workshops 8:30 Workshop Registration are hands-on, interactive sessions with specially 9:00 Lean Six Sigma White Belt Certification designed exercises Our one day intensive White Belt Certification program is a basic course allowing corporate and projects that have executives to understand the underlying concepts, methods and tools needed for Lean Six Sigma deployment. These individuals will gain a solid understanding of the Lean Six Sigma immediate application. methodology and how it can be applied to various projects. Attendees will learn how to utilize With this full day the key tools and techniques needed for a Lean Six Sigma deployment. Each attendee will be required to take a 30 minute examination at the conclusion of the course to make sure they application session, you have a working knowledge of the information provided. After completion of the course, they will enhance your training will receive their Lean Six Sigma White Belt Certification. experience by establishing Key Learning Objectives: a reference point of Understand the history and background of Lean Six Sigma knowledge, language Evaluate the core concepts of Lean and Six Sigma Maximize your understanding of the Lean Six Sigma methodology (focus on DMAIC and methodologies for – Define, Measure, Analyze, Improve, Control) the rest of the event. Hear how to develop a project charter This workshop will dive Learn how to identify non-value added steps in your processes deep into strategic Develop the skills needed to manage the culture change Understand how to use data property to effectively measures, analyze, improve and planning to help improve xcontrol performance your expertise and gain Evaluate Voice of the Customer (VOC) techniques knowledge of practical Examine the Cost of Poor Quality (CPQ) tools to implement from Learn key data collection strategies Receive basic statistics, graphical analysis and Statistical Process Control (SPC) training field experts. Enrollment Charis Grossman space is limited, so Six Sigma Black Belt register today to reserve Process Improvement, LLC your place. 12:00 Lunch Break 1:00 Lean Six Sigma White Belt Certification Continued 4:00 Workshop Adjourns ASMIweb.com/L6S Page 2
    • Day One March 12, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments “Very timely for 8:30 Conference Registration and Continental Breakfast our company’s 9:00 Keynote Address process Create a Continuous Process Improvement Culture in a development.” Resistant Environment This inspirational keynote address will discuss proven best practice for deploying Lean Six Randi Smith, Manager, Financial Sigma against all odds. The presentation will cover proven implementation strategies that Planning and Analysis, Nordstrom actually work to generate a reduction in cycle time, while increasing quality and dramatically improving cost savings. You will emerge from this session with proven strategies for manag- ing the culture change, overcoming resistance and creating stakeholder buy-in. Establish Lean/Six Sigma against hesitation and resistance Assess business problems and strategic initiatives to gain momentum Align your processes to measure productivity and sustain your deployments Rob Bryant VP of Quality Lean/Six Sigma Program Lead, CSC 10:00 Break & Refreshments 10:15 Incorporate Lean Six Sigma into Your Overall Organizational Business Strategy Integrate Lean Six Sigma initiatives into your overarching strategic plan Develop strategies and objectives for deployment Make your process improvement initiative a critical part of your long-term strategic plan Jody Thompson RN, BSN, MBA Director 6 Sigma, OSF Saint Francis Healthcare Who Should Attend: CEOs Head of Operations CIOs Lean Six Sigma Deployment Leaders COOs Lean Six Sigma Champions VP/Director of Process Improvement White and Yellow Belts VP of Operational Excellence ASMIweb.com/L6S Page 3
    • Day One, Continued March 12, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments “This gives you 11:15 Integrate Six Sigma, the Balanced Scorecard and Process Mapping to a great look Optimize Performance Learn how to prioritize six sigma charters to create a portfolio of value at a successful Understand the key components of a six sigma project charter methodology and Link the BSC, Six Sigma and process mapping to create value. how to improve Bob Paladino Founder, Bob Paladino & Associates your company.” Former SVP, Crown Castle International Matt Bianchi 12:15 Quality Manager, SK Foods Lunch Break 1:15 Enhance Lean Deployment: Leverage the Power of Lean to Inspire Talent throughout Your Company Improve employee satisfaction and group success through team building Utilize frontline involvement to improve and maintain the processes Promote a common purpose and focus on Lean implementation and accomplishments Moshe Schechter Managing Director, Continuous Improvement United Airlines Wenyuan Zhou Lean Six Sigma Black Belt United Airlines Top 5 Reasons to Attend: 1. Streamline your services for maximum customer satisfaction 2. Use cutting edge process improvement tools through multiple interactive sessions 3. Eliminate waste and process variance to achieve bottom-line results 4. Utilize your company’s resources to achieve effective organizational results 5. Adopt effective, best-in-class Lean Six Sigma practices for your organization ASMIweb.com/L6S Page 4
    • Day One, Continued March 2, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments “Will use the 2:15 Break & Refreshments tools presented 2:30 Implement Six Sigma Tools into Your Strategic Plan to align our Understand traditional strategic planning and its limitations approach Examine emerging elements of assessment for more effective strategic planning Learn how to use Six Sigma Management System tools and processes to create an with strategic adaptive strategic planning process objectives.” Jody Thompson RN, BSN, MBA Director 6 Sigma, OSF Saint Francis Healthcare Toni T. Handzel, Dir. Quality Assurance and Regulatory Affairs, VirtualScopics 3:30 Implement Effective Project Selection Strategies for Lean Six Sigma Belts Combine Lean Six Sigma project selection strategies properly to achieve the best results Recognize the “right” projects to maximize the effectiveness of Lean Six Sigma Incorporate key areas of improvement and target the low hanging fruit Bob Paladino Founder, Bob Paladino & Associates Former SVP, Crown Castle International 4:15 Day One Adjourns ASMIweb.com/L6S Page 5
    • Day Two March 13, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments Integrate Lean Six 8:30 Continental Breakfast Sigma Strategies 9:00 Keynote Address to Selecting Best Practices for Designing and Sustaining a Lean Six Sigma Deployment the Right Projects The proven model for deploying a successful process improvement initiative is to build an effective infrastructure, obtain executive commitment and involvement, and have your best leaders working on projects full-time. This keynote address will discuss the best practices for managing and driving a Lean Six Sigma deployment, the pitfalls to avoid and how to achieve organizational excellence through Lean Six Sigma. Maximize Lean Six Sigma Business Strategy and Leaders to Enable a Successful Deployment Plan Gain proficiency with process improvement tools through access to knowledge and resources Build collaboration among those delivering the information and those receiving the mentoring Jeff Slater Productivity Leader, Operation Excellence Sonoco Products 10:00 Break & Refreshments 10:15 Integrate Six Sigma Methodology into Project Management to Identify Obstacles and Opportunities Combine project management with six sigma practices to enhance results and streamline business processes Integrate Lean Six Sigma and project management to strengthen your organizational strategy Apply measurement tools to evaluate how the project met or missed the service objectives Dr. Frank Anbari Project Management Professor/PMP George Washington University 11:15 Systematic Innovation Methodology: Understand Tools and Power of TRIZ Use TRIZ to find creative solutions to all kinds of business and technical problems Accelerate your team’s project capability to solve problems creatively Learn 3 tools that you can apply immediately in YOUR organization Ellen Domb Ph.D TRIZ PQR Group ASMIweb.com/L6S Page 6
    • Day Two, Continued March 13, 2009 The 2009 Summit on Lean Six Sigma for Service and Transactional Environments 12:15 Learn Lean Six Lunch Break Sigma Top Line 1:15 Integrate Design for Lean Six Sigma (DFLSS) for Operational Excellence Strategies from Move effectively from a DMAIC system to DFLSS to design process for Lean Six Leaders in the Sigma quality Implement a DFLSS framework and the tools and techniques required to increase value to Industry your business and customers Overcome barriers to implementation and engage project leaders for ensuring enhanced results Don Owen VP Operational Excellence and Product Development Mannington Mills 2:45 Break & Refreshments 3:00 Utilize Voice of the Customer (VOC) Techniques to Gain a Competitive Advantage Uncover methods to define and understand customers priorities and focus improvement efforts Create higher levels of customer satisfaction by educating your business on Lean Six Sigma VOC principles and tools Capture customer feedback to effectively provide the best-in-class quality product or service Jeff Slater Productivity Leader, Operation Excellence Sonoco Products 4:15 Conference Adjourns ASMIweb.com/L6S Page 7
    • In-House Training The 2009 Summit on Lean Six Sigma for Service and Transactional Environments One of the more popular vehicles for accessing the ASMI’s process improvement educa- tion curriculum has been on-site delivery of training. On-site training allows you to tailor the course content to directly relate to your team’s needs. More importantly, the Institute’s on-site training and certification courses draw examples from your organization and typically use a “case study” project that can be used as an actual work product for your team in the future. Institute training managers stand ready to help define your needs and craft a customized in- house training program for you and your team. The following is a list of some of the areas the Council specializes in delivering on-site: Organizational Needs Assessments Lean Tool Training Lean Six Sigma Executive Overview Lean Six Sigma Champions Certification Lean Six Sigma Yellow Belt Certification Lean Six Sigma White Belt Certification Lean Six Sigma Green Belt Certification Lean Six Sigma Black Belt Certification Lean Six Sigma Master Black Belt Certification Rapid Improvement Event, Facilitation and Execution (Kaizen Events) Executive Level Trainings and Certification For more information about in-house training and certification options, please contact Mark Bryan at 703-894-0920 or e-mail him at Byran@performanceweb.org. Take Away Cutting Edge Process Improvement Methodologies for Successful Lean Six Sigma Deployment ASMIweb.com/L6S Page 8
    • Upcoming Events The 2009 Summit on Lean Six Sigma for Service and Transactional Environments Corporate Sustainability Summit Improve Your Brand, Discover New Markets and Innovate a Business Strategy by Addressing Social Responsibilities with Key Performance Indicators March 31 – April 1, 2009 | Washington, DC Optional Pre-Conference Seminar, March 30, 2009 Optional Post-Conference Workshop, April 1, 2009 Implement Sustainability at the Heart of Your Business Strategy Become More Socially Responsible and Trigger Innovation Harness Leadership Skills to Outperform the Market with Sustainable Initiatives Reinvigorate Workforce and Customer Base to Think Environmentally Responsible The Performance Conference 2009 Measures, Metrics and Management Systems to Improve Organizational Performance and Profi tability May 4 – 7, 2009 | Orlando, FL Top 10 Reasons to Attend: 1. Enhance Your Performance Management System 2. Devise Measures for Your Organizational Goals 3. Perfect Your Performance Reporting 4. Drive a Customer-Centric Culture in Your Organization 5. Amplify the Performance of Your Employees 6. Plan and Implement the Value of Lean Six Sigma 7. Understand Predictive Analytics to Drive Strategy 8. Utilize Customer Insight to Drive Innovation 9. Measure and Improve Employee Engagement 10. Design Integrated Business Metrics to Maximize Performance ASMIweb.com/L6S Page 9
    • Special Offerings The 2009 Summit on Lean Six Sigma for Service and Transactional Environments Sponsorship Opportunities As a conference and training provider, The American Strategic Management Institute is an expert in bringing together leaders to share and discuss best practices and innovations. We connect decision-makers with respected solution providers. The Institute offers five different pre-designed sponsorship packages: Event Co-Sponsor Session Sponsor Luncheon Sponsor Cocktail Hour Sponsor Exhibit Booth Sponsor For more information on sponsorships or to get started, contact Jessica Ward at 703-894-0920 or Ward@PerformanceWeb.org ASMIweb.com/L6S Page 10
    • Logistics & Registration The 2009 Summit on Lean Six Sigma for Service and Transactional Environments Venue and Hotel Registration Form The 2009 Succession Planning Summit will be held at The Performance Institute Training Center in Arlington, VA, just one block east of the Courthouse Metro stop on the Orange Line. A public parking garage is located just inside of the building. A public parking garage is located To Register, call 703-894-0920, Fax this Form to: 703-894-0482 or just inside of the building for $10/day. Continental breakfast, lunch and Visit www.ASMIweb.com/L6S refreshments will be provided for delegates on each day. Yes! Register me for the 2009 Summmit on Lean Six Sigma for Service and The Performance Institute Conference Center Transactional Environments 1515 N. Courthouse Rd., Suite 600 Add the Pre-Conference Workshop Arlington, VA 22201 Please call me. I am interested in a special Group Discount for my team 703-894-0920 A limited number of rooms have been reserved at the Arlington Delegate Information Rosslyn Courtyard by Marriott at the prevailing rate of $209.00 until March 1, 2009. This rate is based on the Government Per Diem and is subject to change. Please call the hotel directly and reference Name Title code “Succession Planning” when making reservations to get the discounted rate. The hotel is conveniently located three blocks from the Rosslyn Metro station. Please ask the hotel about a complimentary Organization Dept. shuttle that is also available for your convenience. Arlington Rosslyn Courtyard by Marriott Address 1533 Clarendon Blvd. Arlington, VA 22209 Phone: 703-528-2222 / 1-800-321-2211 City www.courtyardarlingtonrosslyn.com Tuition & Group Discounts State Zip The tuition rates for attending the 2009 Succession Planning Summit are: Telephone Fax Conference Only $1899 White Belt Certification $699 Email To learn more about group discounts at the 2009 Summit on Lean Payment Information Six Sigma for Service and Transactional Environments, please contact David Yerks at 858-866-9381 or email him at Check Purchase Order / Training Form Credit Card Yerks@ManagementWeb.org. CPE Credits Credit Card Number Delivery Method: Group-live Program Level: Beginner Expiration Date Verification no. Prerequisites: None Advanced Preparation: None CPE Credits: Up to 18, 6 per day Name on Card Billing Zip The American Strategic Management Institute (ASMI) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of Please make checks payable to: The Performance Institute accountancy have final authority on the acceptance of individual courses for CPE credit. Priority Code: B285-WEB Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org. is not responsible for speaker changes, but will work to ensure a Quality Assurance Cancellation Policy comparable speaker is located to participate in the program. ASMI strives to provide you with the most productive and effective For live events: ASMI will provide a full refund less $399 administration educational experience possible. If after completing the course you fee for cancellations four weeks before the event. If cancellation occurs If for any reason ASMI decides to cancel this conference, ASMI feel there is some way we can improve, please write your comments within two weeks prior to conference start date, no refund will be issued. accepts no responsibility for covering airfare, hotel or other costs on the evaluation form provided upon your arrival. Should you feel Registrants who fail to attend and do not cancel prior to the event will be incurred by registrants, including delegates, sponsors and guests. dissatisfied with your learning experience and wish to request a credit charged the entire registration fee. Discounts or refund, please submit it in writing no later than 10 business days All the cancellation requests need to be made online. Your confirmation • All ‘Early Bird’ Discounts must require payment at time of registration after the end of the training to: email contains links to modify or cancel registrations. Please note that and before the cut-off date in order to receive any discount. ASMI: Quality Assurance the cancellation is not final until you receive a written confirmation. • Any discounts offered whether by ASMI (including team discounts) 1515 N. Courthouse Road, Suite 600 must also require payment at the time of registration. Payment must be secured prior to the conference. If payment is not Arlington, VA 22201 • All discount offers cannot be combined with any other offer. received by the conference start date, a method of payment must • Discounts cannot be applied retroactively Note: As speakers are confirmed six months before the event, some be presented at the time of registration in order to guarantee your speaker changes or topic changes may occur in the program. ASMI participation at the event.
    • About ASMI The American Strategic Management Institute (ASMI) is the nation’s leading authority on measurement and management methodologies for improving individual and organizational performance. ASMI’s mission is to identify, study and disseminate the leading strategic management and performance measurement practices pioneered by best-in-class organizations. Through national conferences, in-house training programs, consulting services and on-going research, ASMI helps organizations access cutting-edge expertise in planning, implementing and evaluating business strategies to address their management challenges and improve organizational results. Methodology ASMI gathers and disseminates comprehensive methodologies specifi cally constructed to address today’s complex managerial realities. Through a collection of industry best practices, input from experts in the fi eld and applicable case studies, ASMI has the knowledge and specialized methodologies to help both you and your organization achieve results. Conferences ASMI’s national conferences provide forums for networking and information exchange among experts in their fi elds. Choose from a variety of national events addressing the current and pressing challenges in performance management, human capital management, financial management, project management, process improvement and marketing. Each event brings together experts to share best practices, topical scenarios and personal experiences. Training All of ASMI’s publicly offered courses can be adapted for your offi ce, department or company. In-house training provides a customized, cost-effective vehicle for educating your staff with a hands-on forum facilitating both team building and project planning. Our in-house training programs are focused on performance measurement, strategic communications, process improvement, strategic planning and change management. Consulting In some cases, personal consultation is more useful and cost-effective than an in-house training session. These consultation projects are designed to maximize the efficiency and profi tability of a company or department by training a few key executives or directors. 1515 N. Courthouse Rd., Suite 600 Arlington, VA 22201 Ph: 703-894-0920 Fax: 703-894-0482 www.ASMIweb.com